Customer Reviews for Lions Den LLC
(U-Haul Neighborhood Dealer)

135 évaluations

121 Meghan Cir   Selma, NC 27576
(currently moving to Selma from 839 Brightleaf Smithfield NC)

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 10h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

121 Meghan Cir
Selma, NC 27576
(currently moving to Selma from 839 Brightleaf Smithfield NC)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 10h am à 1h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique W. 
Évaluation :
5

Nothing. Many thanks for excellent customer support and service!

antoinette M. 
Évaluation :
5

My pick up location was great and their employee went out of her way to ensure I got what I needed. She is awesome.

Jorge G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicholas S. 
Évaluation :
5

Very fast efficient process. Lady who assisted me was very nice and professional.

Brett P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

saulhumberto M. 
Évaluation :
3

Clerk was new to the process and didn't know your system. It took far too long.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marvin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yuritzi Q. 
Évaluation :
4

Great service all around

Louvenia M. 
Évaluation :
5

This was the third location that I had been moved to for an auto trailer. She made everything alright with a great sense of humor. She, unbeknownst to me, stayed past her closing time because of the previous inconvenience and made me a customer for life. That's what customer service should be. Thank you for going the extra mile!

CHRIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
5

There was coffee in the cup holder but it was good other then that. Came with half a tank of fuel

briana A. 
Évaluation :
1

get employees with better attitudes, we literally just walked in and they just had an attitude for absolutely no reason. the lady also had money in her bra which is where she kept the change she gave back to me, it was disgusting.

AMAYA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorna H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myishia W. 
Évaluation :
5

After running around for 2 days...

MIKLE T. 
Évaluation :
4

I ordered an appliance dolly with the truck weeks ago. No appliance dolly at pickup which left me scrambling to get one.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BENNIE W. 
Évaluation :
1

The straps were wrapped incorrectly for the tires, and were extremely hard to get undone. The owner of the building was rude when I returned the equipment. When I arrived to purchase the car dolly, the owner required me to wear a mask, but did not wear one themselves. Will not use this location ever again!

MELISSA W. 
Évaluation :
3

Paper work would be nice instead of all this email stuff and have to have a smart phone. On returning truck staff was rude didn't appreciate that at all.

Virtinia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua P. 
Évaluation :
5

We had great experience with our move. We were treated wonderfully and it was a super easy process. Moving can be stressful, they helped make the process smooth.

kelly A. 
Évaluation :
2

They didn't carry any uhaul supplies, I had go all over looking for straps, boxes. That made my rental time and gas and mileage wasted. No happy

Nalini C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BRIANT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FABIO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL S. 
Évaluation :
5

I had a wonderful experience with this location. I had reserved at another location which did not have what I reserved available and after going to 3 locations I was able to get one from here even though it was after hours she was willing to help me out in the situation I was in!

Misti D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRYSTAL H. 
Évaluation :
2

Customer service was very good. She was kind and helpful. Equipment was in very good condition. Location, not so good, because it's located behind another building and hard to see from the street. Narrow path to get to the building and a very small parking lot if you have a large vehicle.

Tony P. 
Évaluation :
1

Employees need to show up on time and act like they actually care to be at work. One of the worst customer service experience I have had. I am sure everyone that was waiting would agree with me.

Elijah O. 
Évaluation :
5

Dropped off after hours and has no contact with the personnel there. Six months ago I picked up a trailer from this location and they were very helpful.

Christian B. 
Évaluation :
3

Make sure that the truck is clean. My truck had cashews in the floor of the cab and rice/little screws throughout the cargo area. Also … the lady at the pick-up area told me to put on a mask even though she did not wear one while I was there. If you are going to force me to wear a mask, then you darn sure better be wearing one yourself!!

Gregory B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERN M. 
Évaluation :
2

Nothing was in truck that I had ordered. And they would not answer phone

Sherrill B. 
Évaluation :
5

Great customer service if I need one again I will definitely go to this location.

ashlee M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jena L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEA G. 
Évaluation :
5

Great and friendly

MATTHEW M. 
Évaluation :
5

Have more 10 footer trucks. Great.

Rachel A. 
Évaluation :
5

Pick up and drop off locations very efficient, and pleasant mgmt/staff. Merci.

Nancy S. 
Évaluation :
5

Excellent service à la clientèle. Young woman very helpful and fun to chat with. Hope to do business with Lions Den LLC again.

Stan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Y. 
Évaluation :
5

Awesome service, awesome people, all around great experience.... 5 stars.

Samuel R. 
Évaluation :
5

Service personnel was very friendly and on point. He handled everything very professionally.

DAVID C. 
Évaluation :
1

To improve for the next customer, you need to shut this place down! I have rented from there twice and the lady is the RUDEST person I have ever met!!! I rented the U-Haul for the entire day because I wasn't sure when exactly I'd be able to get there but I wanted it to be available. Even though there were posted hours that they didn't close till 5pm. The lady called me at 1:15 pm and asked me where I was because she had "things to do". And talked to me UGLY! Well she shouldn't have a business with posted hours if she isn't going to be able to be there during those times. I will be telling EVERYONE I know to NEVER rent from this place. Also I will be contacting U-Haul directly because I do think that this type of behavior is UNACCEPTABLE!

Ashley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacklyn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM C. 
Évaluation :
5

They were very helpful in trying to find an appliance dolly for me. Very friendly, nice atmosphere.

Christian B. 
Évaluation :
5

miss Jena was awesome to deal with each time i called for info and day of pick was great , highly recommend her and store

Ken M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY M. 
Évaluation :
1

They totally rented me the wrong truck, no blankets or dolly that I ordered were there

REBECCA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MALCOLM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omarion G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carlos M. 
Évaluation :
5

Best U haul service I've experienced. Excellent service à la clientèle. When I need another I'll be back. I give them three thumbs up.

Margaret O. 
Évaluation :
5

the lady at this location was very nice and helpful.

CARL P. 
Évaluation :
3

Was told upon arrival that The tow dolly equipment that was reserved was unavailable. Offered a trailer instead. Told them I wasn't sure if I could use a trailer but didn't have a choice since I wasn't notified earlier. Was later told they tried to contact me. I had a missed call from an unknown number with NO MESSAGE LEFT, no text, no email letting me know the equipment was unavailable. Had no choice but to try the trailer and it would not work (limited space). ReturnEd it 45min And asked about a refund and was told no, but corporate could help with that. Had to go to another town/dealer and grab up a dolly. I checked online and it was not available but called anyway and it was there, thankfully. Yet again, UHaul and it's reservation process was worthless. I do not recommend putting any kind of expectations that equipment reserved will be in place.

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM F. 
Évaluation :
3

Personnel was helpful once you got off of the 1hour or more wait. The only way that I was really comfortable about dropping the truck off is because we saw another one parked there. So the end process was not bad.

PORTIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH H. 
Évaluation :
4

Very easy and quick process of getting the truck. Would come again if necessary.

Debbie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather H. 
Évaluation :
4

Improve the customer service, she was very rude!

Andra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Very friendly, helpful, and communicated promptly when we realized we needed the trailer longer. This is the second time we have used this vendor. We drive past one location to go to this vendor because of their great attitude and service.

Patricia B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher T. 
Évaluation :
5

All good

STEVE H. 
Évaluation :
1

Don't certify this location for conducting Uhaul related business!

DOUGLAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patience B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ATHAMS D. 
Évaluation :
5

Excellent service on a moment's notice. The place I had reserved a U Haul a week earlier for 10 am was closed. These fine people got me on my way promptly.

Alton O. 
Évaluation :
5

Jena Marie was extremely helpful. I had to change my reservations 3x within a 2 week timeline. Her patience and knowledge about the process made me feel great as a customer. Before, I came to Lion's Den, LLC.....I made visits at 3 different rental companies. Moving forward, I will continue to only reserve trucks through Jena Marie & the Lion's Den family. Thank you for your time and review of my experience. Cordially, Ian K. Swank

Ian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN L. 
Évaluation :
5

The Lions Den location was easy to work with and had great customer service. This is my new rental location.

Megan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen P. 
Évaluation :
3

I put more gas back into the truck, then it had when I took it from the lot. And I got charged for it !!!!!! I won't go back to rent from them ever again. And I'm going on Google and tell people about my experience to. Good luck u-haul. Assholes.

david A. 
Évaluation :
5

This is an excellent rental office. Professional, clean and on time.

Scott C. 
Évaluation :
5

Outstanding and courteous very knowledgeable

Larry W. 
Évaluation :
5

Daniel was very friendly and helpful with the paperwork needed to rent the U-haul trailer. I would definitely use Lion's again.

Davidson N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Orlando S. 
Évaluation :
5

The location itself was excellent. The employees were great. But the truck itself was not well mantained. During my travel time, it began to rain and we were getting wet inside the cab. Water was coming in through the back side of the roof and the inside of the windshield. There was so much water coming i through the windshield i couldnt see outside anymore. Had to stop and took lo get to get to my destination. Im sure my comment wont make a difference but hope someone reads it and fixes the issue with the truck i rented. Thanks

miguel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy W. 
Non les évaluations ont été soumises pour cet établissement.

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