Customer Reviews for Lions Den Self Storage
(U-Haul Neighborhood Dealer)

102 évaluations

2691 E Hwy 175   Kaufman, TX 75142

(469) 595-8560

Heures d’ouverture

  • Lundi au vendredi :
    8h am à 3h30 pm / 4h30 pm à 5h30 pm
  • Samedi et dimanche :
    Fermé
Heures d'ouverture spéciales
  • 4/8/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(469) 595-8560

2691 E Hwy 175
Kaufman, TX 75142

Services dans cet établissement :

Heures d’ouverture

  • Lundi au vendredi :
    8h am à 3h30 pm / 4h30 pm à 5h30 pm
  • Samedi et dimanche :
    Fermé
Heures d'ouverture spéciales
  • 4/8/2024: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Charged 2 separate transactions can't get in contact with anyone to rectify this issue. Called the actual place I got the U-Haul from they said call U-Haul exactly. I did and was told to call the place I rented the U-Haul from this is sickening

Casandra Coy 
Évaluation :
3

The mobile pick up was awful sat there for an 1,5 trying to check in. After I called U-Haul they hung up on me once. The second time I called they were actually helpful.

Rolando Gomez 
Évaluation :
5

Very grateful to the staff at Lion's Den Self Storage. They helped assist with my mover being able to put all my things in storage. Very friendly and helpful. I would totally rent a storage space from them again if needed in the future.

Jennifer Hamilton  |  Expérience générale 
Évaluation :
5

Very nice and friendly. Handle everything very well and fast.

Gerald Kowalk 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon Reynolds 
Évaluation :
5

Very helpful solution to my short time storage needs

Jan Nichols  |  Expérience générale 
Évaluation :
5

This is an excellent storage facility! Our friends used a DIFFERENT storage unit in Seagoville and got robbed twice. We kept telling them to come down to Lion's Den, it's very secure and very clean. The office staff is incredibly helpful!

Kathleen Bosgraaf  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefani Evans  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian Castaneda 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly Sexton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianne Calhoun   |  Expérience générale 
Évaluation :
5

Very nice and courteous. Very fast return. Thank you!!!

Douglas Tull 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tongor Zuo 
Évaluation :
5

Everything went great at this location!! Than you Will

Wilfred Bowers  |  Expérience générale 
Évaluation :
1

I did NOT like having a real person there on site to pick up and return. NO Customer ! You should pay me for having to do my own service. No reflection on this site, or anyone there, But doing this all on my phone was NOT a good experience. Some of us still the like the old fashion customer service.

James McNatt 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle Crawford 
Évaluation :
2

This lady seem not to care at all. I did not know the procedures. Therefore I gave her my ticket. She said I do not need that. What is your name and I said do I receive a receipt no we do not issue receipts at all. I felt very uncomfortable about leaving the u haul because one of her attitude two I didn't know that was the policy we're dropping off this truck that's apparently valuable that I'm responsible for and just leaving it behind without anything proving that I did.

Gwendolyn Lasseigne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN MARSHALL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Morgan   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TELISA INGRAM 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariah Chandler  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marisa Solomon 
Évaluation :
2

Extremely expensive! Also, the truck is so loud that if someone were to honk at you, you would not hear them. On top of that, some of the lever gages don't even work. Fo the amount of money that you all charge, the truck should be equipped with sensors and a GPS system. Never renting u-haul again.

Ernela Salic 
Évaluation :
5

The phone checkin was super easy to use. The lock not so much.

Marcus Porter 
Évaluation :
5

Very communicative and nice

Justin Casebier 
Évaluation :
1

Didnt know how to put a lock, on the right truck. called uhaul and 2 hours later got the truck. that right there is bad for a customer to geta truck after hour,.Nice work.Lions Den Self Storage 2691 E Hwy 175 Kaufman, TX 75142

Thomas Cossaboon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Prado 
Évaluation :
3

Originally we were sent to sunny vale for drop off and it was closed. So we had an extra hour of driving trying to find a drop off location. So that part really sucked

MICHAEL BROWN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nardia Robbins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Green 
Évaluation :
5

Excellent customer service

Shirley Murray 
Évaluation :
5

Destiny is awesome!!! She is always so friendly and helpful!! She deserves a raise!! I would definitely recommend Lions Den Storage!

Darren Hylander  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry Chenault 
Évaluation :
5

Nice place. But originally reserved something only 3 miles away and had to drive over an hour to pick up here. So even though this location was fantastic, Uhaul itself was NOT good.

Van Oberdick 
Évaluation :
5

Superior customer service!

Lyle Patterson 
Évaluation :
5

Office Employees very efficient and friendly, property clean

Diane Anderson  |  Expérience générale 
Évaluation :
5

Office staff were stellar!

Rachel Crowley   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isai Lopez 
Évaluation :
5

Great place! More that friendly and always a pleasure to deal with.

Dustin Wren  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morales Nix  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Prior 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason Short 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Avinay Rubio 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek Ripley  |  Expérience générale 
Évaluation :
5

Sometimes i needed in my storage late at night but I didn't have access to the gate past 10pm. I would say that was the only bad thing about the storage place. Other than that it was amazing, clean and affordable. Only reason why I canceled my services was because i build a shed in my house

Jose Valle   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael perry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA COLEMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ginger Hastings 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy Kirby 
Évaluation :
5

Excellent customer service we actually accidentally locked the keys in the truck and within 30 minutes they had us a key to unlock it I really appreciate it, everything that was done and provided for us excellent service. Thank you so very very much from Gwendolyn Lasseigne.

Gwendolyn Lasseigne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica Cerveny  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold Fatheree 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thlisa Hewitt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Elmore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Poe  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA PIRIE 
Évaluation :
1

The Lions Den Self Storage had just implemented a brand new policy of only being open on the 1st Saturday of the month. This went into effect on 2/11/2022, the day before we went to pick up the truck. I called the number on the notice and the woman did not give me any instructions on how to acquire the truck. Her only comments were to call U-Haul. She did not want to give me the 'time of day'. Our reservation had been originally with T Bar T Farm Supply, but they did not have the truck we needed, therefore, the reservation was changed to Lions Den Self Storage. When we did not receive instructions on how to accees the trunk so we went to T Bar T Farm Supply and they were great! They explained the arrangement and we acquired the code needed. After all we went through all this, I finally received an email with some instructions. I do not know whether Lions Den Self Storage or U-Haul was at fault here, but there should have been better communications. This was our first experience with a '24-hour' access arragement, otherwise, maybe we would have expected some of this. Nevertheless, we should have been notified of the '24-hour' arrangement before the pick-up date.

David Campbell 
Évaluation :
5

Great facility and staff!

Lindsey Abell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Poe 
Évaluation :
5

Everything was great but there was no dolly to move the furniture with

KATHLEEN CONLEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN CONLEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN CONLEY 
Évaluation :
5

A very pleasing experience dealing with Lions Den. Staff very helpful and professional.

David Starek  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAITLIN VAUGHAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINA KOSAR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natascha Bennett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen Long 
Évaluation :
5

I moved out because there was a leak in my parents storage unit (David and Kim Kidd). We were planning to use Lion's Den for the next 9 months until our house was finished being built. However, the leak in other units without notification to us that that had happened.

Matthew Kidd   |  Expérience générale 
Évaluation :
3

GPS had it as being across the street from where it was and didn't notice this until I had already put the key in a uhaul dropbox.

James Anthony 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES BREWER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather Sharp  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL BELL 
Évaluation :
5

I just want to say that after being so frustrated the gentleman I spoke to helped me every step of the way. Right down to getting the key out of the back of the truck. He went above and beyond to help me through. Thank You Cameron for a job well done. You have outstanding customer service.

Opal McCoy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew McKenzie  |  Expérience générale 
Évaluation :
5

I felt 100 % confident in leaving our things at 女 den storage. From the front office to storage unit everything was top notch. Service was Efficient, friendly and very professional. The facility is very well maintained. The cleanliness and appearance as we looking for a place is what drew us to the 女 den!

Rhonda Miller   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER SHARP 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA COLEMAN 
Évaluation :
4

Terrell !!!!! I had a terrible experience the site said they were open to find out they were closed when I arrived. Not one location but 2!!!! With me having to go to Kaufman. Very upset!!!

Cynthia Andrews 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA STEPHENS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elian Quinones  |  Expérience générale 
Évaluation :
5

The Lion's Den Rental in Kaufman Texas was an exceptional experience. I will plan on using this facility again in the near future.

ANDREW DICUS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika Hardesty  |  Expérience générale 
Évaluation :
4

The inside if the truck smelled strongly like dog. I didn't realize it until after I got home because I didn't inspect inside the truck before we left, only the cab and the outside of the truck. Also, the inside of the truck had some sort of splatters on the walls, that I'm assuming we're dog product. But at the pick up location the front desk lady was si nice and helpful so overall the whole experience was good.

AMY ELIZABETH CLACK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Webb 
Évaluation :
5

The only thing about this facility that I didn't like was the location of the key pads. I know it sounds crazy but to enter it's to the left of the gate so you have to wait for the gate to almost completely open before you go in. I know that's what you're suppose to do but who does that. For the key pad to exit, it's almost impossible to access unless you're in a tiny vehicle. You have to get out of your car to get to it. No deal breaker by any means.

Ashley Ballard  |  Expérience générale 
Évaluation :
5

Office staff exceptionally nice. No problems with anything. We rented UHaul truck twice for 2 trips to move and were completely happy with everything. We also rented 2 storage spaces prior to our move and had no problems with that either.

Linda Topham  |  Expérience générale 
Évaluation :
5

If you can prorate the beginning days, you should be able to when releasing the unit. We had to go over 5 days and had to pay for the whole montb. The unit and service were great. I would recommend Thanks

Linda Sims  |  Expérience générale 
Évaluation :
5

Although the facility is new, our unit leaked. Thankfully we had put a tarp over everything because when we went in, the tarp was filled with water. Our items would have been ruined if we had trusted the brand new facility to keep our items secure. When I told the staff their only response was "oh no. Thanks for telling me".

Renae Garner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan Stewart  |  Expérience générale 
Évaluation :
5

Extremely helpful and efficient.....I will recommend uhaul to everyone I know

ELIZABETH PATTON 
Évaluation :
5

The facility is great and Destiny was helpful in every way she possibly could be of help. We also rented a UHual truck and her knowledge was on spot!

Terry Stevenson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Doughty 
Évaluation :
5

Facility was very nice and all of the staff went above and beyond to help meet my needs of storage. I would highly recommend them to anyone in the future!

Callahan Slade  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua French 
Évaluation :
2

I rented the truck with a special deal offered over the UHaul on-line reservation. By returning the truck to Kaufman I saved $55 plus got an extra day. My return date was clearly stated on the rental agreement as 11/3/2020 2:00 PM. I returned the truck on 11/3/2020 at 12:37 PM. However when I received my invoice via email I was charged $40 for an extra day. I called the return location and was told they would correct the mistake. i never received a new invoice and called again a few days later. Their response to me was "the system" would not accept the change. It has been a month now and i have yet to receive a refund for the overcharge. I have turned it over to my credit card company as a disputed charge. Maybe they can get U-Haul's attention.

KERRY JORDAN 
Évaluation :
5

Great facilities, service and staff!

Lindsey Abell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nella Parker  |  Expérience générale 
Évaluation :
5

I was very pleased with the time I needed a storage unit. The property was always clean and secured. The staff was also helpful and friendly. Thank you Judith Keltner

Judith Keltner  |  Expérience générale 
Évaluation :
3

When I clicked on the link sent to me via text, the GPS took me to the UHAUL place across the highway. It wasnt until I opened the reservation that it showed that I needed to be at the Lion's Den. This particular location did not have any open spots to park the trailer. My sister was with me and she happens to have a storage unit there and we were able to leave it behind the gate. Had she not been with me I would have had to leave it in the middle of the drive. Just a suggestion......add the name of the drop off location to the text messages with the address.

AUDREY PARKER 
Évaluation :
5

I was very happy with the service provided. The associate was very helpful and friendly.

Carol Mcdaniel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY HOGAN 
Non les évaluations ont été soumises pour cet établissement.

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