The passenger side door had a hard time closing but other than that, everything was perfect. The woman that we talked to was so friendly, vehicle was super clean and well maintained, it was pretty good on gas, and it was very easy bringing it back. I will definitely be using U-Haul again.
Samantha Y
Customer Reviews for Lisa T Woodall Truck Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very happy with the experience.
EDWARD IOne of the break lights were out. The wiring was lose.
Jessica SThis location was great; however, I originally reserved my trailer in MOREHEAD City at Tony's smoke shop 2. The original location was not open when I arrived and didn't answer their phone. After 15 minutes I had U-Haul switch the pickup location.
ARTHUR SThere was no one there to check me in. Navigating the app is not my preferred way to drop off so I called customer service and the woman was clearly not happy with me and the fact that I couldn't use the QR code return. She took care of the return over the phone and when I asked her for her name, she hung up. I guess this is what we can all now expect.
KIMBERLY AEasy drop off makes it easy so you can go on your way.
RANDALL TThe APP is a little diificuly to use to get your key for the truck. No one is there to help you. No store, just a lock box and trucks.
Ellen LHowever, Uhaul charged me for two days rental and I only rented one day. When I went to the location they couldn't help me and I had to call customer service and fill out a form then wait 72 hours for a decision.
DONNA SVery friendly customer service
TALINA MLisa was very helpful and friendly and got us on the road quickly. Would definitely recommend.
Robert HThe ruck was dropped off before they opened. We did not meet any employees. We follow the drop off directions.
Barbara BBest place to rent nices people
WILLIAM GIt is a lengthy but a comedy of errors on behalf of Uhaul. There is not enough space to fully disclose the reservation errors made. Trucks were not where promised via email correspondence. At one location, there was NO truck as promised. We received no communications informing us that there was no truck. The local rep was outstanding in attempting to locate a truck. We were compelled to drive 48 miles one way to secure the truck. The following day, we received a call from another local rep asking why we had not picked up the truck. I have never heard from that rep before, and it did not appear in any of the other reps' systems! We did receive a small discount for all our troubles. But the frustration, anxiety, and inconvenience were beyond what I can describe in a few words. I am very unhappy with Uhaul, Blessings
Daniel JCustomer service was wonderful. Found property in the truck that was not ours under the seat and in glovebox. The passenger mirror was horrible to use when driving, we tried to fix it but couldn't and the brakes were horrible.
STEPHANIE SCalled to speak with the manager prior to drop off. Gave good instructions on where to park the truck/hauler. Not familiar with the area. Had some difficulty finding the location. Parking area not lit at all. Very dark trying to complete the turn in. Would not use this location if having to return equipment after hours.
WILLIAM DVery friendly Easy access
sally pThe location is hard to get to. Off a small busy road running along the main road.
Kyla SWas very easy to drop off the truck, very friendly and helpful.
Joseph WVery good experience.
LINDA KThe truck was ready and parked out front and the location had a large enough parking area to easily drive the large truck on to the highway.
John FA little difficult to find. The GPS took me a bit too far down the road but I was able to find it eventually. There were no personal as the place was closed on Sundays.
STACEY RN/a
Steven BI visited during normal posted business hours & drop off was so easy with Lisa! She is very friendly & personable, & made drop off very smooth. Would highly recommend this location.
Erin CWe rented a 6x12 trailer. There was no one on site to assist with hitching the trailer. Pretty difficult for two older people. The pick up site did not have a 4 to 7 pin adapter available, or any other supplies renters would need. We had to drive to a auto store to purchase. Once hooked up the brake lights and left turn signal did not work. Back to the auto store to purchase dielectric grease.
Kevin SThe only complaint I would have is she told me she would wave the alternative dropoff fee because I had proof my original destination was Monticello however it still shows me being charged for it.
Landen DWoman that checked me in was very nice. The office looked like a day care with toys everywhere. To chair to sit down in as an elderly gentleman was asleep in the only chair.
Bonnetta LFriendly, helpful, and efficient. A breath of fresh air after my poor customer service experience at the pickup location.
Drew SI dropped off the truck a day early and apparently there's only one woman there who knows how to process returns but she lady early. Also seemed like I was being shooed off the property
Benjamin LWindshield in truck had a crack. Everything else was fine.
Thomas CRented two identical vehicles. Pricing was different which resulted in having to return to the location to remedy the issue. The issue was resolved smoothly but took time. Very pleased with the pricing as we are a non-profit and every dollar counts.
Cherry PThe office agent was very nice
Ray RUnmanned drop off location & cell phone return. Not sure if there are personnel to help. Large inventory on site.
Scott SWould like easier to find drop off address in contract. I called the 1 800 number. It was no problem. Very helpful and polite. Easily understood her directions.
Luke RInside of truck was dirty, not with trash but splatter from beverages. Completely out of windshield washer fluid. I had to purchase and fill.
Mitchell RI requested a dozen pads, but I only received 11. It wasn't a big cost but it shouldn't have happen. It do know to count the requested materials!
LaToya SVery nice lady in the office
Walter CExtremely pleasant and friendly staff. Even though it may not have been the most attractive location, the staff were welcoming and I would definitely rent from the Glass Shop location in Havelock again.
John HExtremely friendly wonderful customer service!!!
John HLocation was closed but drop off was very easy
Richard CPure Professionalism without a doubt.
Ernest CMy original pick up location was to get in New Bern, NC at the last minute it was changed to Havelock so I had to drive 30 miles out of my way I was not pleased with this at all What is the point in making a reservation if you can’t pick up where you want
mark s