Évaluations des clients Little Eagle Drive-Thru Bevrage LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Little Eagle Drive-Thru Bevrage LLC

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john K. le

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Staff were very helpful even though they were busy helping other people in the store. John was the best.

Steve G. le

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Truck exterior was clean, inside was not. Windows were dirty and truck smelled like someone got sick. Wipers did not work well. Moving pads were stored in exterior shed and were damp.

Michael B. le

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Le client n'a pas laissé de commentaire.

paul G. le

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Le client n'a pas laissé de commentaire.

Joel A. le

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I showed up for my schedule pick up and know one new I was coming. Commutation is horrible and do not treat there guest well. NEVER AGAIN

Allan R. le

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Le client n'a pas laissé de commentaire.

Mike S. le

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Le client n'a pas laissé de commentaire.

Steve S. le

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More computer issues...sounds like Uhaul application is slow.

Jessica B. le

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Le client n'a pas laissé de commentaire.

Derrick S. le

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Easy drop off and open later than anyone else in local area.

Brett R. le

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The guy at the counter, John, kept us waiting for a very long time as he ran back and forth between other customers. When he finally got around to giving us the keys he didn't tell us which truck was ours, just told us to unlock try the key until it unlocked one. He also wouldn't give us a copy of our contract! He didn't walk out with us to survey and record any damage to the truck, which in my experience with renting moving trucks with another company (budget) is standard. Was very displeased with the service at this location.

terry H. le

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Great service and very nice people!

Todd W. le

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Truck floor was filthy. We had to sweep up dirt and glass and mop before we could use. They did not have the requested order of blankets (had none) and the did not have an appliance dolly. I believe we should be given a discount on the rental due to the fact that it was Not ready which made our moving experience take much longer than expected

Marion B. le

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Le client n'a pas laissé de commentaire.

Steven W. le

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Too much confusion about rental with multiple calls

Patricia M. le

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The rep at the register was rude & pushy.

David T. le

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Le client n'a pas laissé de commentaire.

greg G. le

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Do not use this for UHaul. The gentleman helping was very friendly and helpful. However, he was the only person at the location that primarily serves as a beverage store. It took 40 minutes to get the paperwork complete because he had to serve other people. And, zero mention of fuel policy cost $30 fuel refill fee and $32 in fuel.

Heidi H. le

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Le client n'a pas laissé de commentaire.

MEAGAN P. le

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Le client n'a pas laissé de commentaire.

CONNIE D. le

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Le client n'a pas laissé de commentaire.

DAVIDE C. le

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Keep up the good work, staff was extremely helpful and friendly.

bill S. le

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Le client n'a pas laissé de commentaire.

David M. le

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Took excessive time because the printer was jammed.trailer was perfect for job.

douglas G. le

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snowbrush :)

Steve H. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Had to wait for someone to arrive that knew how to rent out the uhauls. Scheduled to pick up at 11:30 did not get out of the place until after 12.

Chris A. le

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Le client n'a pas laissé de commentaire.

Ann W. le

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Truck half tank gas, oil light on, cracked windshield. Treated as if the uhaul franchise was in the way of carryout business.

karl T. le

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inside of the trailer had damage to the bumper, securing rail. the wood was broken, and dangling inside, causing an annoying underfoot hazard during loading and unloading. check out process could have gone quicker, the teller was friendly; had to self connect the trailer (not a big deal for me, a strong guy - glad I didn't send my wife).

DAN M. le

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Le client n'a pas laissé de commentaire.

Brian M. le

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All good

CONNIE D. le

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Le client n'a pas laissé de commentaire.

DAVID T. le

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John was trying to show me everything about the truck but couldn't reach the gas pedal so couldn't show me how to start it.

Chris A. le

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Le client n'a pas laissé de commentaire.

kristi E. le

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I booked the requested the truck for 24 hours the clerk that took my reservation at the site, accidently only booked me for 2 hours. I called to confirm the duration of time would be 24 hours with the owner of the site and was assured all would be well. Upon picking up the truck we were made to wait nearly a half hour because the clerk needed to put a beer delivery away and were then informed that due to the booking error the truck was booked for 6pm and we had less then 9 hours to return it not 24 hours. This caused a multitude of problems and extra incurred costs to me. We had the truck back by 5:30pm and couldn't get the amount due since the clerk was "too slammed" to calculate and check us out. Ridiculous.

mary G. le

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John and his wife were incredible!!! I was unavailable to pick up trailer, john was great helping her to properly hook up and safely connect. Drop off was just as quick and safe!! Thank you so much John and Ilona! I would recommend EVERYTIME!!! Number 1 Uhaul experience.

thomas R. le

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The person checking us in had so many responsibilities with running the store that it took awhile to check us in. However he was very polite and friendly

deborah W. le

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There was one clerk on managing this convenience store that had multiple transactions going at the same time and clearly had no clue how to check in my U-Haul. He started my transaction and before completing was selling customers beer. When I asked him to finish checking me in he was annoyed and rude upon my exiting the establishment.

Joseph F. le

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Inside of truck was dirty

Brian M. le

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Small business--no lines or anything. Very convenient. Thank you.

CHARLENE S. le

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I was overcharged, The amount I was charged was 579.00 for a 3 hour rental. I only went 20 miles. The miles were not calculated correctly. I'm disputing this with my credit card complany. This dealer is a scammer. I didn't sign the receipt to ok my credit card complany to approve this charge.

Edward J. le

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Le client n'a pas laissé de commentaire.

TRACE F. le

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Le client n'a pas laissé de commentaire.

Trace F. le

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Le client n'a pas laissé de commentaire.

Renata M. le

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Location was fine, however entire reservation was messed up. Was supposed to pick up at another location, when I got there, no record of reservation (even though I have email from uhal telling me to go there) Luckily, Little Eagle had a truck available, but uhaul representative had guaranteed a reduced price due to changes they had to make in pick up and that price was not received. Again, people at location were great, but whole reservation was wrong.

Alysabeth C. le

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Le client n'a pas laissé de commentaire.

barry B. le

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Le client n'a pas laissé de commentaire.

Brandon S. le

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The trailer I rented was full of mud and oil. The previous renter presumably used it to transport ATVs. It's obvious they never checked the condition of the trailer before renting it out again. It took an hour and a half to clean. The owner did give a $20 discount for the trouble, but that really doesn't make up for the headache and lost moving time.

YOSHIMI J. le

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The staff are amazing!! Very helpful.

John O. le

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The young man working had to take credit card and License to back room to put information on computer. Running lights did not work on trailer. No help available for hookup either.

DEBBIE P. le

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Nothing, you were very accomodating! Thank you!

SARAH A. le

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Update your equipment and fit correctly!

Susan V. le

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Le client n'a pas laissé de commentaire.

Mitch G. le

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Le client n'a pas laissé de commentaire.

Phil P. le

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Best service I've had with any Vendor in a long time. Priced right, excellent service, flexible (I changed to a larger truck). Keep up the good work.

kim B. le

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Extremely efficient and friendly staff. I will definitely be a returning customer. Thank you!

JAMES L. le

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Trailer's license and side marker lights did not work. I made the store clerk aware of the issue upon returning the unit. Otherwise the rental and return transactions were quick and painless.

MARY P. le

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Le client n'a pas laissé de commentaire.

ALAN S. le

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Le client n'a pas laissé de commentaire.

LINDA C. le

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Le client n'a pas laissé de commentaire.

JOSEPH P. le

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Le client n'a pas laissé de commentaire.

Benjamin F. le

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Staff was very helpful. Everything went well with the experience.

JOANN P. le

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Le client n'a pas laissé de commentaire.

MEGAN R. le

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Le client n'a pas laissé de commentaire.

DAVID T. le

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Le client n'a pas laissé de commentaire.

Matthew B. le

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Le client n'a pas laissé de commentaire.

MICHELE V. le

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Le client n'a pas laissé de commentaire.

Benjamin F. le

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Everything was great with the truck and the service staff was excellent.

JOHN B. le

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Excellent customer service.

ALAN G. le

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The staff was very friendly, straight-forward, professional, and accommodating - just the type of service needed.

Raymond S. le

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Nick, the UHaul representative was great!

David T. le

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Le client n'a pas laissé de commentaire.

clint K. le

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great dealer !

Ericka B. le

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Staff friendly but had difficulty using computer both checking in and out. Unable to print me a receipt at checkout. Only one staff working so would only attempt to help with rental when there were no store customers. Failed to provide dolly. Truck was dirty (old coffee mug, cigarette ashes, petrified french fries/spilled fluids). No snow/ice scraper and had to let truck run for 30 min to let thick ice melt off windshield.

jeffrey A. le

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No specific recommendations. It seems like the process is getting more streamlined and technical which is a good change. Bar coding and scanning returned equipment to expedite the check out process may be a nice change in the future. Overall I was satisfied and will use your company again. Rates are very reasonable.

ANGELO F. le

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Le client n'a pas laissé de commentaire.

SUSAN S. le

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All was great

Gary W. le

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Le client n'a pas laissé de commentaire.

timothy M. le

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Le client n'a pas laissé de commentaire.

PAUL B. le

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Le client n'a pas laissé de commentaire.

David T. le

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Le client n'a pas laissé de commentaire.

mary S. le

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Le client n'a pas laissé de commentaire.

LYNDA L. le

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some oft the nicest people work there. They go out of their way to make things comfortable for me.

RICHARD L. le

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Le client n'a pas laissé de commentaire.

Lucas D. le

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This location was fine, but where i originally reserved my Uhaul (Shoregate Sonoco in Wickliff) was a disaster. They gave my reservation away and i had to scramble to get a new truck.

MARTY B. le

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Le client n'a pas laissé de commentaire.

MICHAEL S. le

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The oil change required message was illuminated when I picked uo the vehicle. The truck ran well/no issues. The rental process was quick/easy.

DEVON N. le

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Your online center is terrible but the staff at this location was wonderful and very helpful. I would recommend them to friends. The building itself is nothing special but the staff more than makes up for that!

NICHOLAS D. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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Very kind, courteous and helpful.

JIM A. le

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I had changed my reservation time in order to get a smaller truck. When I arrived the smaller truck had come back, but the previous renter left his stuff in the truck so that he could have it back the next day. Although the store gave me a larger truck at the same price, the larger truck was more than inconvenient..

BETH D. le

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Trailer small, old and ramps did not lock into place when extended or stowed. They had string tied to keep them from falling out on the road. By sheer luck we got it loaded with no problems. Made our destination but when reloading ramp fell out from under passenger rear tire and a $40,000 car was hanging half on and half off trailer. Someone helping me load the car almost lost a leg when the ramp flew out! And then we had to crawl under the unstable car and try to jack it up and secure it so we could get the ramp back under the tire, someone could have been killed! Lost half a day travel time. Also your emergency contact number reps suck! No help at all!!! Uhaul in portage Michigan very helpful! Got a appropriate size trailer in excellent condition for trip back from them. I have used uhaul for many years, I have never been rented a piece of equipment in such poor condition, it should be taked out of use. Again no one killed or injured by the grace of god.

Zach H. le

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Very happy with u-haul rental experience

jim A. le

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One person was managing the store and the rental - made it difficult to expedite service.

Laura C. le

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Front of trailer spattered. Hooked up wrong trailer first, didn't twist chains so they were dragging - I had to fix them. long wait while the only employee took care of other customers, returned the trailer at 7 pm Friday, but it was not checked in until I called Monday after getting a message from uhaul

DAVID T. le

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Le client n'a pas laissé de commentaire.

JIM H. le

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Especially helpful regarding drop off of trailer.

James K. le

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The location was definitely not my first choice. The location overall was good. It took 3 or 4 times to get an acceptable time frame. I don't know if that is the fault of the location or the main company. U-Haul should be more aware of where equipment is when making reservations.

David T. le

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Please make sure my truck is at the location I request. .