Évaluations des clients Little Ponderosa

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Little Ponderosa

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

William M. le

Évaluation :

Outstanding customer service...would recommend this location

natalie h. le

Évaluation :

Already Awesome

Kenneth Z. le

Évaluation :

Not much, I really like using U-Haul Haul, the safety and reliability are the top reasons I choose uhaul. The inside of this specific facility could use some cleaning, they have dogs and cats inside.

Norma R. le

Évaluation :

Le client n'a pas laissé de commentaire.

bill r. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nikki K. le

Évaluation :

This location was 40 miles from me, but the only one that had the equipment I needed. I got a truck with auto transport attached. They explained everything to me very well and were extremely friendly. They hooked up my car, and I had no issues during my cross country drive. Even though this location was far, I would go back again due to the service I received.

Scott M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gerald R. le

Évaluation :

Little Ponderosa personnel were great.

ezmralda B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Harrison N. le

Évaluation :

I feel like I sort of got jipped. I got charged for an extra day and a cleaning charge. I got her to tell me I'd be reimbursed for the "accidental" extra day charge. I also got charged a cleaning fee when I turned it in almost exactly as I received it, which didnt seem too dirty to me? Then the woman at this location said she cleaned sticky stuff up for 2 hours?? What? I moved 4 boxes and a table in a 20' truck because it was the only one I could find. 25 bucks for a cleaning charge isn't worth the fight for me. At least I got $55 back out of the $89 I was originally charged. I'm assuming I'll still pay the extra tax.. When I talked to the woman, she was always pleasant, but I couldn't help but feel like I was getting weaseled out of money because she didnt think I'd call back about it.. maybe I'm wrong.

Randy M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Traci T. le

Évaluation :

Easy and fast rental service

Lonnie N. le

Évaluation :

Le client n'a pas laissé de commentaire.

chad g. le

Évaluation :

The truck was so over priced it was unreal. The truck was dirty and stunk so bad of cigarette smoke I wanted to puke. I was told the truck was 39 dollars, not that after the 39 dollar charge I was getting charged a dollar a mile and the truck had to be returned in 8 hours. Plus 15 more dollars for insurance and I only drove the truck 12 miles. To top off the whole trip the breaks barely even worked. Over all I would never use a UHaul truck again, I would rather make 200 trips in my own truck than to give someone money like that again.

Larry H. le

Évaluation :

Le client n'a pas laissé de commentaire.

KATY G. le

Évaluation :

Tracy was AMAZING! She went above and beyond to get us the size truck we needed. She went and picked up at a different location so we could have a 26”. She truly is an Angel, she helped me extend the truck an extra day, we were really in a bind and she helped us even though it was outside of working hours. It just so happened she followed up with me previously on getting the truck we needed, by text. She didn’t get back from getting truck in Little Rock until later in the evening the day before we were to pick it up. Again, going above and beyond. We needed extra time for our move and I texted her after hours and was praying she would reply/help us again. She did! She extended our truck a day, after hours, on her own personal time. We are so grateful for her, couldn’t of asked for a better experience, absolutely the best ever!!! Highly recommend!

michael c. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cecil M. le

Évaluation :

i dont understand how i can rent the trailer on time its 65.00 and three days later same size trailer going to the same location 119.00 on real u just lost all my bussiness thats not how u do bussiness when the first of they charge for extra days and there was no extra day that lady bar t bar was very rude and unpleasent she return the fee and never did any question for me thanks i wont be using uhaul because of this

Nanette S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rosalie W. le

Évaluation :

I rented the truck for my daughter to move out of state. She was the one that returned the truck so I can not answer the questions about the location the truck was returned to.

Tamra C. le

Évaluation :

UHaul advertises they have 24/7 service. I rented a car dolly Saturday morning one way and was advised I had to pay for 3 day rental. I only used the dolly for 9 hours but could not drop it off as all locations at my destination were closed for the weekend. I left a message for Little Ponderosa explaining I could not leave the dolly outside the gate for fear it would be stolen. My call was not returned and was unable to return the dolly until Monday morning when they opened. I feel it unfair to pay for days that were unneeded and unused. It also caused an inconvenience with not being able to use my truck freely with the dolly attached. I feel I should be refunded for 2 days I did not use the dolly because your facilities were not available. The return instructions provided were for trucks not dollies.

john G. le

Évaluation :

Le client n'a pas laissé de commentaire.

dawn m. le

Évaluation :

Tracy was WONDERFUL. She went above and beyond to help a mom get her college student back to dorm life. Thank you and will use you again.

Pamela H. le

Évaluation :

I was scheduled to pick up in Russellville and after confirming that morning and driving 80+miles only to arrive and there was no truck. I was very unhappy. It took till almost 2 in the afternoon to find the only truck in town and then had to drive the next day and r event it. This is the second time I've had a bad experience with Uhaul.

David M. le

Évaluation :

Le client n'a pas laissé de commentaire.

mark s. le

Évaluation :

Little Ponderosa was easy to deal with, and made sure my trailer was there to pick up on time. will use them again!

Price K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Trampus T. le

Évaluation :

My favorite Uhaul Location. Easy in and out

Robin P. le

Évaluation :

Le client n'a pas laissé de commentaire.

annie w. le

Évaluation :

Le client n'a pas laissé de commentaire.

. le

Évaluation :

Le client n'a pas laissé de commentaire.

John N. le

Évaluation :

Le client n'a pas laissé de commentaire.