I had reserved a trailer online to be picked up at 12 pm. on Saturday...(Their website said that they are open between 10 and 2 on weekends) I got to the location and no one was there. I called their number, and the person that answered the phone was out of town, she called someone to come to the location to help me. I had done the online check in (to get me out the door "in half the time" as a regular check in...What a joke that option is !!) The next issue was their computer/U-Haul portal in the office. Everything took numerous tries to load/work...the signature pad for the computer didn't work a couple of times, wouldn't read my credit card, etc...Finally, I was out of there at 12:40, only to hook up the trailer and it had no lights working. I looked at it, and the trailer's wiring harness was rubbed through from a previous user. I was told that "I" could go to a local store and buy that harness. Wasn't happening when I had already spent an hour waiting, plus in my opinion, spent more than enough on a 5'X9' trailer -55 $ for what now, was less than a full days rental.I took the trailer anyway, and cut off the worn through sections of wires, and resoldered them.myself once I got the trailer home. I think the part that annoyed me most, was that were absolutely no apologies for any of the issues I encountered. Was less than impressed and will most likely explore other rental options in my city, whether it be with U-Haul or someone else.Kevin J.
Customer Reviews for Lloydminster Storage Ltd
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Le client n'a pas laissé de commentaire.JUSTIN W.