Évaluations des clients LNB Enterprises

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de LNB Enterprises

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Philip B. le

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Le client n'a pas laissé de commentaire.

KEITH A. le

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Le client n'a pas laissé de commentaire.

Mark A. le

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Jim in Macedon was excellent old school all the way went out of his way to help me, the rest of the UHAUL team are atrocious. i was told I had a trailer in my preferred location but was then told it was 100 miles away. Jim took the time to find one and get it 15 minutes from my house. your service agents and dispatchers have no service skills whatsoever I was trying to get a different dropoff location and was transferred 5 times and eventually ended back to the original person Dawn who basically said I was an idiot I should have read my contract. Truth be told I was an idiot for using UHAUL again. I had issues last time and vowed never to use you again but what the heck,forgive and forget. Looks like this is it

Stephen K. le

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Le client n'a pas laissé de commentaire.

David K. le

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I had a pleasant experience with the owners. They were very honest and decent

andrew W. le

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Have hitches available onsite for rental or purchase

Dana J. le

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Rental transaction was quick and pleasant. No need to change anything. I would highly recommend this location to my friends and family

Matt M. le

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Very easy and very kind. Great experience and would highly recommend this location

Peter S. le

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Le client n'a pas laissé de commentaire.

Jeffrey G. le

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Le client n'a pas laissé de commentaire.

Eric F. le

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Le client n'a pas laissé de commentaire.

Scott P. le

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Le client n'a pas laissé de commentaire.

Christopher M. le

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I wasnt able to pickup my truck until almost 3 hours after the scheduled pickup time. The truck was filthy. Then when I called to file a complaint I was told that they couldnt help me until the rental was completed.

William M. le

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Le client n'a pas laissé de commentaire.

David L. le

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Le client n'a pas laissé de commentaire.

Brandon R. le

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I had to drive over 2 hours out of my due to the previous renter not returning the equipment when they were supposed to. Very unhappy with all of my u-haul experiences.

John D. le

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Le client n'a pas laissé de commentaire.

Christine Y. le

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Best person you would ever want to work with. Great personality and very informative and helpful. I would definitely recommend!

KEN B. le

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nothing it was great

Nicole B. le

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Drive the truck yourself first, and make sure there's nothing wrong with it. The truck was terrible. Couldn't go over 40 without the sterling wheel losing losing its control, couldn't accelerate decent and smelt like gas.

Laurie M. le

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No improvements needed. Excellent service; very friendly and helpful staff.

Joe L. le

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Great service and everything is well maintained.

robert L. le

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The owner came 30min early per request to provide the trailer and install it on my van. Appreciated.

John G. le

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Le client n'a pas laissé de commentaire.

CHARLES B. le

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Le client n'a pas laissé de commentaire.

Scott V. le

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I have already recommended LNB A friend recommended them to me, and they are so accommodating.

Aileen C. le

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I received a call from the Fairport location where I was betrated by the Uhaul representative. I will be filing a complaint. The gentleman at the Macedon location was very courteous

Bill T. le

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Awesome people came in on Sunday to allow me to return the truck so I could be on time to work Monday!

Richard W. le

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Le client n'a pas laissé de commentaire.

Daniel K. le

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N/a

Fay V. le

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everything was great

Richard R. le

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Great people and service

Larry S. le

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Le client n'a pas laissé de commentaire.

Melissa M. le

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Le client n'a pas laissé de commentaire.

conor F. le

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Le client n'a pas laissé de commentaire.

Steven T. le

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Le client n'a pas laissé de commentaire.

Angella W. le

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The only issue was i didn’t have cell phone service at the U-Haul pick up location. I had to call the owner of the U-Haul location and he came right down to assist me. Very friendly and personable when he came to my assistance.

Andrew L. le

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Best uhaul service center hands down. The victor store should take some lesson on customer service.

DENISE B. le

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Le client n'a pas laissé de commentaire.

Dawn L. le

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Everything was perfect until I returned the truck. The line was busy like it was off the hook. I tried steadily for almost an hour and gave up. I needed help checking in. I called the 1-800 number and was on hold for almost a half an hour. I gave up and left. I called throughout the evening and the line was still busy. If the self check in was available I would have been set.

Barbara S. le

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Le client n'a pas laissé de commentaire.

Richsrd K. le

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Le client n'a pas laissé de commentaire.

scott A. le

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Have a trailer closer to my location

Pamela V. le

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Jim was very helpful. Rented 10 years ago from him, would do it again.

Laurie M. le

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Le client n'a pas laissé de commentaire.

David S. le

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When we arrived to pick up our reservation, no one was there to assist us. We waited about 20 minutes (while calling the number with no answer or voice mail) until the guy arrived. He was nice. Drop off return was easy. No other issues.

DANIEL L. le

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Just more info that this is a storage unit location that has U-Haul's. There's no actual office but the owner meets you there so he has to wait around if you're late. Great customer service.

Joseph A. le

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This address is wrong. Had to call them for correct location which was 10 minutes away

Clayton B. le

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Jim was a fantastic helper with our trailer. He was very nice and I could not ask for a better worker!

Dawn L. le

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Le client n'a pas laissé de commentaire.

Randy J. le

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Le client n'a pas laissé de commentaire.

Jason O. le

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The process would be quicker and easier with an office setting instead of outside with an iPad.

Michael D. le

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The operator at this location was very helpful getting me a unit after the one i reserved did not come in. the issue is with the online reservation system. I ordered one from the Rochester location and was called two days before the move to be told that they did not have the correct unit at that location and that i would have to go 15 miles out to another location to pick up my trailer. The day before the move, Jim, the proprietor called to say the unit would not be there until noon of the next day. When i got to that location he told me the unit would not be back until much later. he located a unit at another location about 25 miles further away, which we went to collect. luckily that unit was there and i finally had my unit. In my opinion, that unit should have been relocated to the Rochester location for my paid for reservation before my arrival. everything worked out, but not on my time schedule costing me a night in town. Not very professional. LNB Enterprises went above and beyond, when it really wasn't his fault, while Rochester failed miserably.

Michael F. le

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Le client n'a pas laissé de commentaire.

Doug S. le

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Le client n'a pas laissé de commentaire.

Elena C. le

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My problem was not with the local dealer. My problem is with your reservation system that first promised me a 15 ft truck, then a few days later told me I'd only have a 10 ft. truck, then the DAY BEFORE my move told me I'd have a 20 ft truck which was way too big and an absolute nightmare to drive. All the "extra mileage" you offered was not at all helpful. What's helpful is getting the truck I reserved for an out of town move. Next time, I'd rather pay professional movers that won't screw my order up and make my move 100% more stressful. You need to do better, U-Haul.

Bohdan L. le

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Le client n'a pas laissé de commentaire.

DEAN P. le

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Owners were very friendly and great to work with!

Ken M. le

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Jim was great, local guy that believes in customer satisfaction.

Eric W. le

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Had to call UHaul at pickup location because no one was there...had appointment at 5:00pm. After call, a person arrived within 10 min and was very pleasant and helpful.

Michael H. le

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Very nice gentleman that runs this establishment

Bradley R. le

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Le client n'a pas laissé de commentaire.

Dawn K. le

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Quick response, friendly and accommodating customer service.

Ruediger S. le

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Great experience. Truck was very clean and staff (Jim), as always, very helpful.

RONALD R. le

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Get rid of the clutter in the middle of the floor almost fell over empty pallet

Scott P. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

Dawn R. le

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Le client n'a pas laissé de commentaire.

Phil V. le

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The overbooking and then forcing your customers to settle for whatever you have left is terrible. I wont work with uhaul again.

Dorothy V. le

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Le client n'a pas laissé de commentaire.

Dawn S. le

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Le client n'a pas laissé de commentaire.

Abby Q. le

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Le client n'a pas laissé de commentaire.

Kaitlyn C. le

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Le client n'a pas laissé de commentaire.

Rachel E. le

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Wish they answered the phone

Robert R. le

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Always great service from LNB!

John H. le

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Le client n'a pas laissé de commentaire.

Christopher L. le

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Le client n'a pas laissé de commentaire.

John W. le

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Jim is awesome!

Bonny N. le

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Le client n'a pas laissé de commentaire.

Tara G. le

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Due to unforseen issues of the owners the hitch had issues and after hitting a pot hole the trailer popped off my truck and cause damage to it. I only have 9000 miles on my truck so I was pretty upset. The owner locked the hitch on my truck. Took me 20 minutes to get the hitch to actually hold to the ball. I did let them know it had issues when I returned it.

Richard R. le

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Le client n'a pas laissé de commentaire.

Ronald F. le

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Le client n'a pas laissé de commentaire.

Ruediger S. le

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Jim was great to work with.

Darwin R. le

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Le client n'a pas laissé de commentaire.

Maureen W. le

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Le client n'a pas laissé de commentaire.

Mike M. le

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Corporation computer system down -time cost me time during pickup. Not the operator’s fault

Patty H. le

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The owner went above and beyond in helping me! I am very thankful! I highly recommend this location!

Olga L. le

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Extremely accomodating. No improvement needed.

Fay J. le

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I have dealt with this wonderful couple many times in the past, and I really wouldn't go anywhere else! They are sweet, thorough, and the best to work with!! Thank you again for always being there for me!

Robert R. le

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Nothing! Best service around! Thanks!

Morten H. le

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Le client n'a pas laissé de commentaire.

Jackie C. le

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Jim was so helpful and accommodating, he did everything possible to make renting a trailer from UHAUL a pleasant experience.

Doran M. le

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Le client n'a pas laissé de commentaire.

JEFF L. le

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Jim is very friendly, and prompt! This is the third time renting from LNB. Looking forward doing business with LNB! Recommend LNB for your next U-Haul experience! Jeff L.

Lori D. le

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The location was a distance from my preferred pickup location which necessitated renting a day earlier so that I could have the trailer by 4 PM the next day.

John S. le

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Le client n'a pas laissé de commentaire.

shawnie S. le

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Everything was great.

Sarah R. le

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Everything was great and quick.

Gary V. le

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Le client n'a pas laissé de commentaire.

Ken B. le

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the telephone number supplied when you drop off after hours was just a recorded message and you can not leave a message to say you were dropping it off.