Customer Reviews for LNB Enterprises
(Concessionnaire U-Haul dans le voisinage)

1 054 évaluations

2520 Rte 31   Macedon, NY 14502
(N Of Smith Rd)

(315) 597-5273

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 8h pm
  • Sam : 8h am à 4h pm
  • Dim : 9h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(315) 597-5273

2520 Rte 31
Macedon, NY 14502
(N Of Smith Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 8h pm
  • Sam : 8h am à 4h pm
  • Dim : 9h am à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The employee Jim was excellent to work with. Very helpful and informative!

JAMESKENNETH R. 
Évaluation :
5

The trailer ball hitch provided did not allow for enough clearance to drive any significant distance, with the metal triangle rest sitting only about 3 inches from the road surface. Had to get my own 2 inch ball, with 6000 lb. rating, and reverse the ball so the bend in the steel went upwards and not downwards. That gave about 6 inches of clearance. That pretty much took care of that issue. Returning the trailer, while unloading the trailer, it was still hooked up to the vehicle. Trying to start the vehicle later on, the battery was dead, so I had to get a jump before returning the trailer on Sunday night, just before 9pm EST. It would appear that there was a dead short that drained the battery, so a fix of some kind would seem to be in order. Otherwise, everything came off swimmingly.

PAULB J. 
Évaluation :
5

Jim was awesome

Michael B. 
Évaluation :
5

Excellent customer service

TIMOTHYLEE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELA A. 
Évaluation :
5

Put an exterior light up at facility. It was very dark to walk around vehicle and take pictures. Kinda scary. I was not able to open the padlock to show the clean interior because it was so dark and I was very cold

ANNETTEJEAN R. 
Évaluation :
3

The person in charge entered false information for my contract.Because of this I did not receive any information regarding the transaction.When I attempted to return the trailer I went to Three you haul dealerships before I found out where to drop the trailer off.

JAMESC S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johnna S. 
Évaluation :
4

Just looking at my charge card looks like I got charged twice I will watch for the post to go through but that is my only problem at this point

Donna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl A. 
Évaluation :
5

Jim (the location owner) is an exceptionally friendly person. He immediately answered the phone whenever I called and was more than accommodating when extending my rental. The trailer I rented had a few years on it, but the suspension and tires were new. I wish my camper towed as well as the 6 X 12 tandem axle trailer.

PAULE JR H. 
Évaluation :
3

I wish there was a more detailed description of all the charges for the use for the Uhaul truck.. I never got a bill for the use of the truck after I keep asking for it. I tet6ut with the required amount of gas and they still charged me for the additional gas..

MARYNMI C. 
Évaluation :
5

the right rear tire had a slow leak

John W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADAMDOUGLAS C. 
Évaluation :
1

We dropped off the rental early then scheduled - we sat for a bit in the car to get directions home. Out of no were some one pulled up in another car and asked what we were doing there? If that was staff - then their hospitality is lacing for your company. Wish I had dropped off at the pick up location.

STACEYL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBYN D. 
Évaluation :
3

I reserved a 20' truck at the Victor location. Website allowed it and showed it was available. 2 days later I received a call that the location and size wasn't available. I was given a 15' choice at this location or 26' downtown Rochester (about 25-35 miles from where it would be used). The gentleman (Jim) was very nice however the first truck had 136k miles and the brakes did not work. After I tried to leave the lot the vehicle would not stop. He said it was the "vacuum" on the brakes that wasn't working. The second truck had 108k miles, ashes in the ash tray and was extremely difficult for the rear door to close. As a 200 lb adult I had to jump off the back and use my body weight and push at the same time to close it.

Joseph R. 
Évaluation :
3

Make sure truck is regularly maintained. Trip was extremely shaky. Tires were bald

Brad K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe C. 
Évaluation :
5

The truck had a bad battery upon picking it up and I had to jump it every where I went. Also, less than 14 hrs from pick up time I got a call stating the pick up time was being changed. Trying to rectify that with the 800 number was one of the worst experiences I've ever had including being hung up on by one of the reps...spoke to 4 total. I finally called Jim at the pick up location and he resolved it. That being said I am not sure if I will ever use Uhaul again. This is twice in the last year the service has been subpar at best. The only good thing was Jim at LNB. He is the best.

David C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARVINW J. 
Évaluation :
5

I had to wait an extra 50 minutes to take possession of my rental because the previous renter did not return on time. The location owner was very friendly and helpful, However I believe I should have been compensated for waiting that extra time. Is perhaps extending my rental if needed or setting a regisetting a reduced rate for mileage.

MICHAELJAMESON V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHVICTOR C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

david M. 
Évaluation :
2

the $20 gas credit did shit to fill me up to a quarter tank. I lost a ton of money on that and having to drive to another town for the truck. It was freezing, there was no inside place to sit and the guy got my aunts name wrong when she filled out the driving info. Not to mention you changed my LESS THAN 24HRS BEFORE. very unhappy!

CAROLEM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTOPHER S. 
Évaluation :
5

None. This was the best experience I've ever had with a Uhaul check in! Representative actually offered to help me load the towed vehicle on to the transporter. Never had that happen in the 5 years I've been using your service. Uhaul could learn a lessen in customer service from this dealer.

David N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kayla P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREYMICHAEL S. 
Évaluation :
3

I rented a cargo trailer but the door was loose and came open and the wire connector was coming loose and unstable

Nader G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTTA H. 
Évaluation :
5

Throw in a couple of free strong guys to help with the move.

Thomas W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHELLEM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
3

I SHOWED UP TO GET MY LIGHTING PACKAGE TWICE AT HENRIETTA LOCATION! THE SECOND TIME THE GUY SAYS “OH OUR JACK IS BROKEN, DIDNT ANYONE CALL YOU?!?!?” I WILL NEVER IN MY LIFE USE UHAUL AGAIN..OR RECOMMEND YOU…WHAT A SHIT SHOW YOU ARE OPERATING…CARELESSLY WRECKING PEOPLES TRAVEL PLANS WITH ABSOLUTELY NO REGRET OR APOLOGY….I HAD TO DRIVE HOURS JUST TO PICK UP A PART AND THEN DRIVE TO ANOTHER RV PLACE TO HAVE IT HOOJED UP…SHAME ON YOU ALL AND GOD IS NEVER GOING TO BLESS A SHITTY ASS BUSINESS LIKE THIS

WENDYL E. 
Évaluation :
5

Everything was great!

Delene W. 
Évaluation :
5

Everything was easy and seamless. I was met on time, filled out the necessary information and away I went.

DENNISC P. 
Évaluation :
3

When I made the reservation I requested Eastview ad pick-up/drop off spot and that was fine with U-Haul staff. However, 2 days before my reservation was told not possible and had to drive 20 minutes in the opposite direction to get trailer. Need to be sure staff aware of this.

Miles R. 
Évaluation :
5

They were extremely polite and professional throughout and I will always make every effort in the future to rent from these fine folks. Great experience for sure.

Sherman Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESK M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul K. 
Évaluation :
2

Nobody showed up for about 20 minutes...nobody in sight. "Jim" showed up ,waited for 15 minutes in his truck (no storefront there) and waited to see if we could checkout ourselves w Uhaul app. But, we couldn't. Frantic calls to Uhaul which none got through. Finally, Jim came wandering over. no identification as a UHaul guy, but, he had the phone and did the Uhaul app and checked us out. 25 minutes, should have been 5 minutes tops. No sign either.

Kurt H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa M. 
Évaluation :
5

Jim is one of the guys I have ever met. He was friendly, helpful, and very timely with my rental. Great guy and will be using this location for all my future rental needs.

Michael C. 
Évaluation :
5

Great job

samuel S. 
Évaluation :
5

The owner was very courteous. Avery pleasant man. I would do business with him in a jiff.

FJ JR M. 
Évaluation :
5

Nothing!! The man that helped us was very friendly and very very nice!! Excellent customer service!!

EDUARDOOSORIO O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYUBOMYR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald B. 
Évaluation :
4

All was very timely and well run.

Beth L. 
Évaluation :
5

It was great to meet Jim, and he took great care of me. I told him that I will be using his location again in the future when I need to rent moving equipment.

MARKK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rustin H. 
Évaluation :
5

The truck was trash. Get new trucks or properly maintained ones

Yaroslav S. 
Évaluation :
1

was the worst experience ever. I was told I had a 26 foot truck reserved and to pick it up at 2pm. I had people waiting at my house to help me load the truck. I was at the site to pick the truck up 15 mins ahead of the time specified. I was then told that the truck wasn't there. Someone who had the truck was supposed to be there at 2pm. He never showed up until 5pm. I was 3 hours behind because of this.

Lloyd R. 
Évaluation :
5

I would have liked to have someone at the location when I returned the rental.

DARYLR H. 
Évaluation :
5

Awesome service !!!

LARRYC II S. 
Évaluation :
5

Nothing everything was great!!

ron G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVINJ S. 
Évaluation :
3

Only use Ford Vans. GMC van had no Bluetooth

TRAVISLAMONT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

O BRIEN D. 
Évaluation :
3

Make sure your website doesn't go down. Had to wait 45 extra minutes because none of the systems were working.

Kirk S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMASB O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brandi R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Jim was very personable and helpful . Knew his stuff.

JAMESR E. 
Évaluation :
1

Have the truck that was reserved ready when it's should be. Very dissatisfied with u-haul.

Roger H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Super service. Truck in perfect condition. Location owners are great. Rented from this location several times and never had a single problem. Je les recommande fortement. 

IAINANDERSON G. 
Évaluation :
5

There is nothing too improve , Jim has a rock solid Business with Uhaul. I only rent through him 😊

DAVIDJOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERTJAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mickie P. 
Évaluation :
5

Have the equipment available in more locations. I had to travel past three UHaul locations to get the trailer I needed.

Ryan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica S. 
Évaluation :
5

The gentleman and his wife at LNB enterprises were amazing!!! They went above and beyond for me! Will definitely be using them in the future!! Most definitely will send anyone asking for U-Haul equipment to them they are amazing!!!!

Jamie D. 
Évaluation :
5

Super friendly gentleman and very nice overall to do business with. Definitely should receive a bonus of some sort!

STEPHENMICHAEL J B. 
Évaluation :
5

Quick and easy. Thanks!

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREAMEGAN V. 
Évaluation :
5

Rien

DAVIDJ S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMASHARVEY J. 
Évaluation :
5

jim is always available and very helpful.

FAYR V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEEGAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl L. 
Évaluation :
3

Made reservation for different trailer at different location. Got call the day before changing everything. It ended up being ok and the guy at Macedon, NY location was good even though the Uhaul computer had not caught up with changes.

Andrew W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mackenzie C. 
Évaluation :
5

Flawless mobile check out/in process, very convenient.

Robert S. 
Évaluation :
4

Self check in was not easy. Poor connectivity at this location. Fortunately, the owner was on site to help but had to call his wife to have her check me in. Staff was very helpful and accommodating. All in all it was a good rental and would recommend.

David B. 
Non les évaluations ont été soumises pour cet établissement.

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