Gasoline initially 3/8 full returned 5/8 full I should have gotten credit. Truck cab very filthy at pickup not fit for customer.EUGENE M.
Customer Reviews for Local Storage Fluvanna
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Palmyra, VA 22963
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 4h pm
- Dim : 9h am à 1h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Good location. Friendly staff.DENNIS GRAF B.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.Brandy N.
Le client n'a pas laissé de commentaire.Donna B.
Folks are always great and very helpful.DANIEL M.
Gary was wonderful to work with and I would highly recommend! Merci.BRANDONSCOTT N.
Le client n'a pas laissé de commentaire.Dennis B.
Le client n'a pas laissé de commentaire.Kennon M.
I had to make several changes to my original reservation. Everything went smoothly. I was hoping to get a little discount for the nonprofit which I believe the previous owner provided. But, no complaints.LINDACOLLEY S.
Didn't get half of my equipment with no help from persons at location.Dwayne W.
Great small U-Haul office, conveniently located. Very good customer service, courteous, professional but also personal in the same time.SINISA V.
Le client n'a pas laissé de commentaire.THOMAS P.
Accurately record fuel level.CHRISTOPHERBRIAN C.
if there is a way to guarantee that not only the truck but also the equipment will be available from your reservation, I think that would be a good thing to do. When I got there the man at the desk said they didn't have the two furniture dollies I reserved.Peter B.
Everything was great except the cleanliness inside the cabin. We found juice bottles and the part of the cabin was sticky and stained. We removed the trash before taking off. It was obvious the cabin was not cleaned between usersGABRIELE F.
Le client n'a pas laissé de commentaire.TONY J.
Le client n'a pas laissé de commentaire.Rebecca R.
Le client n'a pas laissé de commentaire.FREDERICKJOHN L.
Le client n'a pas laissé de commentaire.Kirk D.
Le client n'a pas laissé de commentaire.Gary H.
I initially booked a truck online at a different facility (78 Zion Park Rd Troy, VA 22974). Planned for app-based pickup, but when I arrived the truck I'd rented wasn't there. After being passed between 3 different U-Haul reps on the phone, I was eventually re-booked at 21 Burns Plaza (they have been my go-to through the years). As usual, they were excellent and luckily had the size truck I needed. The reservations mixup online reveals some sort of software/process flaw that needs to be fixed.MARKSTEPHEN P.
The only complaint that I have is that I wanted to rent it just one way. I was moving my daughter into an apartment an hour away. It cost me twice as much to have to bring it back and return it and then if I had dropped it one way. It just wasn't an option because apparently the truck was rented for the next day to someone else. Also, the person who rented ahead of me was an hour late dropping it off so that delayed my time an hour and I feel like I should have been compensated in some way for having to wait an extra hour to get my truck. This is the second time I've rented from this location in the past month and the people are very nice and I've not had any problems other than that.DEBRASUE F.
Check in was a breeze! Great experience!FRANK H.
I have no ideas, every time I have used this U-Haul business it has been first class as Roxanne & Gary know their stuff!JOHNANDREW H.
Change the cars oil so it stops displaying the message to the driver. Also, approve the rental with all the information that is taken prior to the customer arriving on a tight schedule in the 100 degree heat, only for Uhaul to ask for the same information again and make the customer wait unnecessarily to be approved and waste their time. Advertising is also false, the total rental cost me 80 $which is still reasonable, but don't advertise it as 19,95 $. Hidden fees don't instill trust in a company. Overall my rental experience was rather annoying but it still got the job done. I don't know if I will be a repeat customer for my business needs.Marcus B.
Le client n'a pas laissé de commentaire.Jason C.
Le client n'a pas laissé de commentaire.JUDITHHUNT P.
Le client n'a pas laissé de commentaire.TERRENCE S.
Le client n'a pas laissé de commentaire.Randy G.
Le client n'a pas laissé de commentaire.JACOB B.
No one in office upon our arrival (during business hours); had to wait an hour for staff member to show up.John M.