Évaluations des clients Lock It Up West LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Lock It Up West LLC

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Megan O. le

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Not speaking to this location. But I was able to make a reservation and even got a confirmation mail for my order at my requested location. When I got to that location they were closed and had no trucks. I called uhaul and was informed I received a text changing the locations. I made it to the Longview location which was fine but had wasted gas and time. I had movers sitting and waiting for me. This is completely unacceptable. I will not use uhaul again.

Kayleigh K. le

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Called and was told there would be someone there so I can pay cash, waited for half an hour and lost time I could have been moving. No one was there.

Robert K. le

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Jason was a great help. Great experience

Donald L. le

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No issues whatsoever and great customer service! Thanks

judd G. le

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Le client n'a pas laissé de commentaire.

Tricia A. le

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Le client n'a pas laissé de commentaire.

Michael A. le

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nothing, everything was great

tesiesia J. le

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Tell people there is a deposit instead of waiting until you get there this made me not want to use your service ever again

Melissa S. le

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Very nice helpful folks at the counter.

michael` R. le

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Le client n'a pas laissé de commentaire.

Doris F. le

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Explain all that must be done in the app before you put the key in the night box.

Robin M. le

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Nothing needs to improve or change. Anita Collins and her staff are always very professional kind helpful and outgoing. I wouldn't go to any other establishment for my needs for any moving or storage they are the best! I'm grateful and appreciative of their kindness ideas friendliness and professionalism every time I need to rent a Uhaul, Van or storage.

Robert R. le

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Le client n'a pas laissé de commentaire.

JONAS C. le

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The manager went above and beyond. Very kind lady.

Scott S. le

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Le client n'a pas laissé de commentaire.

Rosalind R. le

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Le client n'a pas laissé de commentaire.

Mikayla S. le

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Super friendly staff, quick and easy process .. overall was a great experience

adam K. le

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Le client n'a pas laissé de commentaire.

charles W. le

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Le client n'a pas laissé de commentaire.

David B. le

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None at this time.

Gregory S. le

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Le client n'a pas laissé de commentaire.

Pratik P. le

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Le client n'a pas laissé de commentaire.

mary S. le

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Le client n'a pas laissé de commentaire.

Kenneth L. le

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I was sent to a location other than requested for pick up and drop off. This resulted in increased mileage that I was charged for. An improvement would be either to arrange for a truck to be delivered to the requested location or give a break on the mileage.

Ashley P. le

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Le client n'a pas laissé de commentaire.

Joseph S. le

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Le client n'a pas laissé de commentaire.

Maulikkumar P. le

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It was big whole in back middle of truck box ,it’s took me an hour and half to push ramp

robin M. le

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Anita Collins, the Manager is so professional, kind & makes you feel right at home. Jason is Awesome also! I wouldn't go anywhere else. They are friendly, helpful, etc.

Suzanne S. le

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Easy access, efficient and friendly staff.

Jeffrey M. le

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Le client n'a pas laissé de commentaire.

Frances S. le

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your customer service representative was very rude and I would not recommend this location because of him.

Neil B. le

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Le client n'a pas laissé de commentaire.

Rosalind R. le

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Le client n'a pas laissé de commentaire.

brenda M. le

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The associated were friendly and helpful.

Jerry M. le

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Le client n'a pas laissé de commentaire.

David B. le

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I got chewed out for being two hours late. They certainly didn’t look too busy, but I am. I’m told old to be chewed out by some jerk. I’ll choose another location.

Rachel H. le

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Le client n'a pas laissé de commentaire.

Ervin P. le

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My husband left his phone in the dash slot. Called the next day. Jason went to truck, found the phone, and let us know we could pick it up. So grateful for honest, helpful people.

Charlotte J. le

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Le client n'a pas laissé de commentaire.

Otto S. le

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the return of the equipment went smoothly the crew there was nice what I did not like though was I pick the truck up with a quarter tank of gas I returned it with the same but yet they charge me $33 for fuel this was not right

Otto S. le

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Le client n'a pas laissé de commentaire.

Katherine H. le

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Nothing. Was an excellent experience

Robert M. le

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Get employees that don’t only worry about getting off work on time and literally making a customer feel like they have to change their plans to accommodate that said employee definitely not going back ever... will definitely tell people not to use this said location...

Brian W. le

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Le client n'a pas laissé de commentaire.

Andrew W. le

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Le client n'a pas laissé de commentaire.

Charlotte J. le

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Le client n'a pas laissé de commentaire.

Donald T. le

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Le client n'a pas laissé de commentaire.

Walter M. le

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Good experience and customer service

Robert J. le

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Staff was very helpful and accommodating. Recommend doing the online check in to speed up process.

DINO D. le

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Greeted with a welcome and a smile and our trailer pickup went without a hitch! Thank you for your excellent and outstanding service. We'll be back!!!

Kyle C. le

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We ordered pick up in Ashland and had to go to Mansfield 30 miles out of way. Very inconvenient and disappointing. We we told the day before and were not offered a discount or anything for the change.

James D. le

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Put a tong jack on trailers

Charles R. le

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Le client n'a pas laissé de commentaire.

STEVEN D. le

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Le client n'a pas laissé de commentaire.

MICHELLE S. le

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Le client n'a pas laissé de commentaire.

Brian N. le

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Le client n'a pas laissé de commentaire.

ROLANDA J. le

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Money is being taking out my account serval times.

george K. le

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Le client n'a pas laissé de commentaire.

robin M. le

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Chuck is very professional friendly outgoing helpful kind thoughtful considerate I could go on. I really appreciate it doing business with him and Justin as well. The van was comfortable spotless and really helped me a lot I was very grateful for the help. Quick customer service in and out with a smile they have a very established company that I will most definitely refer to anyone the office was very clean and comfortable and friendly atmosphere. Thank you so much chuck for everything have a blessed day!

maryanne E. le

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Le client n'a pas laissé de commentaire.

Ann H. le

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Le client n'a pas laissé de commentaire.

Andrea M. le

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Le client n'a pas laissé de commentaire.

Niki N. le

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Le client n'a pas laissé de commentaire.

dawn B. le

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Le client n'a pas laissé de commentaire.

Joseph Y. le

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Le client n'a pas laissé de commentaire.

Patrick K. le

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Le client n'a pas laissé de commentaire.

cruz M. le

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Nothing thanks for great service

Tim B. le

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Very friendly people. I have rented here before and I’m sure will in the future!

chris H. le

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Le client n'a pas laissé de commentaire.

LISA F. le

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Nice staff that are very accommodating

terry R. le

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I ordered blankets. They did not put them in the truck. I live about 14 miles away and I had to make another trip back. Good business would have had someone from there bring them to me. It was my gas back and forth. Plus, there wasn’t hardly any gas in the UHaul.

Leland C. le

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Le client n'a pas laissé de commentaire.

MARK B. le

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A+

dana H. le

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Le client n'a pas laissé de commentaire.

VICTORY P. le

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Everything on point

AJ G. le

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Easy access and they were ready for me with a quick turnaround in paperwork.

dudley T. le

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The gentleman that did a safety check with me told me that the lights were all good and only one turn signal light worked and no tail lights worked. I find it unacceptable that one I rent a trailer and someone’s there to do a safety check with me they don’t tell me that the lights on the trailer or broken. The trail was also full of junk in the front, dirt and other miscellaneous garbage.

bruce M. le

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first truck had low oil pressure

Robert R. le

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Le client n'a pas laissé de commentaire.

Nicholas W. le

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We had requested furniture dollies and didn’t get them. Uhaul offered right away to try to hunt some down. As it was a Sunday morning and we were in a hurry, we just got a refund and went and bought some. Overall the online check in experience is very easy to use, it’s just inconvenient when the rental location isn’t open and forgets your stuff.

Jack J. le

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Le client n'a pas laissé de commentaire.

kerry T. le

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Le client n'a pas laissé de commentaire.

Kim P. le

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Excellent costumer service. Fast, friendly and very helpful. Would absolutely recommend renting a U-Haul vehicle again from this facility. Thank you so much!

Mildred C. le

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Le client n'a pas laissé de commentaire.

David B. le

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the people at this location were helpful, but there was a mix-up involving the online reservation. they initially sent me away and gave me a number to call. that number directed me to go back to the original location. very frustrating. also, i had to connect the trailer myself, without any assistance. lastly, the trailer i received was barely sufficient. the rear tires of the vehicle being towed were only half way on the trailer.

Larry R. le

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Le client n'a pas laissé de commentaire.

Chuck K. le

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Le client n'a pas laissé de commentaire.

david P. le

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Helpful in every way. Would work with them again.

Doug C. le

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I rented a car hauler. I had to hook it up myself. Do you know how difficult that is by yourself? The agent said to wait by the gate when I was finished so he could inspect my “hookup”. Most likely not to rent a UHaul ever again.

Don R. le

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location was great, Uhauk however WAS NOT. started with a 26ft truck in my town, then 2 days before pickup was told the truck would be aprox 20 miles away in different town. then get 20 ft truck in yet another town, closer than 1st, with pick up of 11am when 9am was the plan. 11am comes NO TRUCK! . now we are forced into a 15ft truck when started with 26ft BIG DIFFERENCE. luckily the man at Longview was great and we were able to complete the move. if Uhaul screws you make sure get your $50 CREDIT. for not having your truck when promised.

carlene G. le

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Le client n'a pas laissé de commentaire.

Belinda C. le

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Le client n'a pas laissé de commentaire.

Johan V. le

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Le client n'a pas laissé de commentaire.

karen C. le

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Le client n'a pas laissé de commentaire.

Jason Z. le

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Excellent service

james M. le

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Le client n'a pas laissé de commentaire.

dalton W. le

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Le client n'a pas laissé de commentaire.

William R. le

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The trailer had a small hole in the roof. It wasn’t discovered until we had it packed and were ready to leave. It was raining. Husband patched the hole with some caulk.

VALET B. le

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Very nice place to rent from. The employees are great.

Mary G. le

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It would have been great if there had been a number of those thin pads included in the van, to cushion the contact between items. Otherwise, the people were friendly and efficient, and everything went smoothly.