Quickly resolved an issue that was turned over to them from Corporate.Also, they met me as I pulled into the yard and had me on my way in about 5 minutes.STUART K.
Customer Reviews for Lock N Key Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Newnan, GA 30263
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 3h pm
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I decided to rent 2 sets more of pads at the Houston location 755044 they charged me for 3 even though i showed invoice for 1 prepaid so technically I'm charged 4 sets so upon return to this location they didn't know how to fix or credit the deposit 60 $. for the pads on their end that was charged on my friends credit card.WAYNE S.
Le client n'a pas laissé de commentaire.Mark L.
People were very friendly and helpful.SCOT G.
Fix the brakes on the truck.MARIO C.
Truck had a small water leak on the right side of the bed of truck. Besides that everything was greatSHARON J.
Truck need a alignmentAMESIA T.
Le client n'a pas laissé de commentaire.DONNA J.
Le client n'a pas laissé de commentaire.MICKI N.
Very helpful staff. Easy getting in and out.RICHARD N.
Le client n'a pas laissé de commentaire.Christopher Z.
Le client n'a pas laissé de commentaire.SAM B.
Le client n'a pas laissé de commentaire.Luther B.
Le client n'a pas laissé de commentaire.GUSTAVO P.
Le client n'a pas laissé de commentaire.Jaknae H.
Excellent service à la clientèleTRAMOND S.
Had made a reservation at at Sugar Shack on Fair St in Newnan Ga. at pick up time the store was closed and no one their. Called owner and he did not want to meet me to hook up trailer. I found this very disturbing that Uhaul would allow some to just hook up and drive away without verifying that trailer was hooked up properly. I was lucky to find another trailer somewhere else .Rocky H.
Quick check in and printed final receipt after inspection of equipment.Steven M.
Le client n'a pas laissé de commentaire.SANTERREUS F.
Customer service at its finest. Very impressive clean facility knowledgeable staff. The young man who assisted me was very thorough and explaining everything and very pleasant to deal with.Dwayne C.
Le client n'a pas laissé de commentaire.Jack E.
Very friendly customer service.Paul M.
Le client n'a pas laissé de commentaire.Tom F.
Le client n'a pas laissé de commentaire.Eric G.
Le client n'a pas laissé de commentaire.DANA M.
Service and equipment were perfect.CHRISTOPHER W.
Le client n'a pas laissé de commentaire.HEATHER S.
Le client n'a pas laissé de commentaire.WILLIAM W.
Place was great. Very friendly and helpful.Ron C.
Excellent service and the staff on hand was able to answer all my questions. A very favorable experience.Jerry S.
Le client n'a pas laissé de commentaire.Sam B.
Everything was great! I can't think of anything else that could make it a better experience.Connie C.
Le client n'a pas laissé de commentaire.Mark Y.
Le client n'a pas laissé de commentaire.daryl R.
No improvement necessary! Knowledgeable & friendly staff, quick & easy pickup. Would definitely use this location again!Lorrie S.
Location closed on Sundays and there's no sign attesting to that. Took me 3 attempts via the phone or front gate before someone actually answered to tell me they don't work in Sunday's.Tihamer F.
Le client n'a pas laissé de commentaire.Laura M.
Le client n'a pas laissé de commentaire.Timothy W.
Le client n'a pas laissé de commentaire.JOE D.
Customer service was excellent!!Pamela L.
Le client n'a pas laissé de commentaire.Joseph C.
Le client n'a pas laissé de commentaire.Christopher A.
Le client n'a pas laissé de commentaire.Orlando A.
My wife and I rented a Car Transport Trailer as we have in the past. The Trailer appeared to be in good condition when we picked it up and performed well on our trip. We did, however, have an issue when the trailer developed a flat tire. We called the number on the trailer fender decal which only played a string of commercials and contest entries. I double-checked the number and tried again only to find more of the same. We then called Lock and Key Storage from whom we had rented the trailer. They were empathetic and helpful and gave me the correct Uhaul roadside assistance number. After being on hold for a time we were finally able to talk with a customer service person who helped us through the process of getting someone to fix the flat tire. It took the repairman nearly 2 hours to get to us which is unacceptable. A total of 3 hours or more passed from my initial phone call to the incorrect number provided until we were actually able to begin our trip again all while we waited by the side of the road. Because of the long delay we couldn't return the trailer on time and had to hold it for an extra day. To be clear, Charles at Lock and Key Storage was helpful at every step and checked on our progress multiple times. Additionally, he tried to contact someone locally that may be able to help us. He is an asset and represents both Uhaul and Lock and Key Storage in an outstanding manner. The process to get roadside assistance was terrible and ineffective though. The wait was outrageous and costly to us and served to spoil what was an otherwise great trip. We have a Penske location near us and will most likely check with them for our next rental. Please review your processes and local service providers thoroughly and find a better way for the next customer. Merci.ALISA P.
Le client n'a pas laissé de commentaire.jeffery L.
Le client n'a pas laissé de commentaire.alice J.
Le client n'a pas laissé de commentaire.Thomas A.
I had no problems with the truck or the location. The by far biggest problem was the U-HAUL point of sale device/credit card checkout machine! It was horrible! No exaggeration, it took between 6-8 times to complete the transaction! Fix this and, no problem.don M.
Have the correct size truck at time for pick up.Harice M.
Efficient check in process. They are a great business to deal with!John D.
The service was great. We came a little early to pick up the truck and it was clean and ready for us already. The process was quick and easy and we were off in no time. It made our move a lot smoother.DAVID H.
great service, good trailer. thanksJOE C.
Le client n'a pas laissé de commentaire.Bruce B.
it was a locked storage facility. We were not given a gate access code. If it were not for a person leaving the facility, we would have not been able to drop off the truck. The customer was nice enough to stay while we parked the vehicle to make sure we were able to get back out of the locked gate. Nothing worse than moving all day and have to worry how the heck we were going to get into the locked gate!!! Could have been a nighmare. Poor planning on U-haul. Whats the point of logging into the portal and not receive a gate access code to leave the vehicle.Roy G.
Le client n'a pas laissé de commentaire.BRENT F.
My card was charged 4 times and I still haven't got the money returnedScott L.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.Kevin C.
Very hard and confusing to make appt. went to three different places and told three different thing on why I couldn't rent a trailer. You guys need uniformity in schedulingscott R.
Le client n'a pas laissé de commentaire.TREMEKA T.
Le client n'a pas laissé de commentaire.lothar D.
Le client n'a pas laissé de commentaire.LA-TOYA J.
Le client n'a pas laissé de commentaire.DONALD S.
Friendly and knowledgeable staff. This was a weekend rental and the staff's rental return instructions were clear and made for a trouble free return process. Enjoyed working with them.Jared W.
Online system said there was a dolly available when there was not. I was charged for a dolly regardless. When I was charged, the rental rate was significantly higher than shown online, and I was afforded fewer miles.Madison S.
Le client n'a pas laissé de commentaire.Katrina K.
Nothing to improve great service and great peopleMARK M.
Le client n'a pas laissé de commentaire.Hunter L.
Le client n'a pas laissé de commentaire.curtis S.
I reserved online but when I went to location given me, (Hembricks) I had a long process to get the rental. When we went to hook it up, they didn't have one. Lock and Key had the trailer, and they knew how to do the paperwork. Very helpful young man. Good service when I returned trailer also.PATRICK S.
Thanks for your continued awesome customer service!!kelvin W.
Le client n'a pas laissé de commentaire.cynthia T.
Le client n'a pas laissé de commentaire.curtis S.
Very courteous and made the return flawless. thank youGregory P.
I had a 5 x 8 enclosed trailer reserved. When it came time to pick up, all that was available was a 6 x 10. It worked fine, but I should have been charged for the 5 x 8, since that is what I reserved.JOE C.
Excellent people very professionalMARK M.
Le client n'a pas laissé de commentaire.michelle H.
Continue doing what you're already doing if you change anything that will be up to you....... I'm quite sure the will be worth the customer satisfaction ??????????peggy C.
Le client n'a pas laissé de commentaire.murray P.
Le client n'a pas laissé de commentaire.DONALD S.
Excellent customer service.bob L.
Le client n'a pas laissé de commentaire.daphne G.
Le client n'a pas laissé de commentaire.Patrick O.
Le client n'a pas laissé de commentaire.Daniel T.
This return location was further away from us than the return location we requested and the business was closed. After calling, we were given a code to get in, but this whole process has been a nightmare.Tim D.
Le client n'a pas laissé de commentaire.donald R.
Everything okMICHAEL H.
This location was very good. However I was supposed to pick up the trailer at another location (Hemricks Enterprises in Newnan Ga. I switched to Hemricks from another location (online) in order to pick up the trailer earlier in the day. When I arrived at Hemricks they had my reservation but refused to rent me the trailer because their computer was not showing the trailer in their inventory (maybe they had a special customer who needed it?) They were rude, indifferent and not at all willing to help me out. When I suggested they were not representing UHaul well they said "We don't work for UHaul, we work for Hemricks!" If these are the kind of people UHaul allows to be their agents I would think twice about renting from UHaul again! Fortunately the folks at Lock n Key had a trailer and were very accommodating.larry S.
Great location and customer service. My only issue was with uhaul rd svc. Why tell me he will be there in 30 min to an hour. He is working almost an hour away. I waited almost 2 hrs for a job that took 10 min. Then to find out he put a smaller tire on than required!??!gary M.
Very nice staffKEVIN L.
Ann Marie was exceedingly helpful!bob L.
Le client n'a pas laissé de commentaire.shelia M.
Le client n'a pas laissé de commentaire.laporsha G.
I had a great knowledgeable experience. Honestly could not think of any improvement. ThanksJACQUELINE B.
always great, reliable trailer when I need it. Thanks, Joejoe C.
Le client n'a pas laissé de commentaire.Nikki H.
Le client n'a pas laissé de commentaire.Christian C.
there was a bojangles box below my seat that smelled so bad & some leftover things (some kind of nuts) under the passenger seat. i thought it was so gross and weird to get a dirty uhaul. the lady was so nice, very sweet but it was an odd and kind of gross experience.christopher C.
Courteous and efficient.Kennon J.