Évaluations des clients Lock Up Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Lock Up Self Storage

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Jerry W. le

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This is more about safety and connection assistance on the 6 X 12 cargo trailer. I would venture to say this trailer is probably among the top rentals. Please design a crank down tongue stand like what is present on the vehicle transport trailers. With today's strong composite materials and 3-D printing, retrofitting the entire fleet should be possible. Thank you. J.W.

Arthur B. le

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Le client n'a pas laissé de commentaire.

Clyde G. le

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Le client n'a pas laissé de commentaire.

Ryan L. le

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Personel was very helpful

Raymond F. le

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Office could use updating but the representative was very knowledgeable and provided outstanding service.

Liz C. le

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Le client n'a pas laissé de commentaire.

william D. le

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The Lady I did business with was very nice and helpful. A very pleasant and convenient experience. Thank You.

KENNY Z. le

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Awesome

TREVA V. le

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I just love this location. The person who works there is very sweet and truly concern about their customer. I strongly recommend this Uhaul location.

Marie B F. le

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Le client n'a pas laissé de commentaire.

Rachel O. le

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Do not rent out trucks/equipment that are damaged. I rented a 10 foot truck from a dealer in kiln, MS location. I noticed the radio station area was cracked/smashed in. I didn't have time to wait on a different truck. The lady didn't offer a new truck, just told me to let her know if i had issues. so I proceeded with my 1500 mile commute to my destination. The whole 1500 miles I had to drive without radio/music. When I got to my destination, My husband and I were about to unload our items from the back of the truck when we noticed the light didn't work, So my husband and I had to unload the items in the pitch black dark, only using my phone's flash light and almost tripping off the steps because of Uhaul's negligence in making sure the truck was ready to be rented out. I paid full price for a truck that had many issues. I was told to comment here to file a complaint claim so that corporate could compensate all of our troubles. We should have never gotten this truck in the first place. these issues shouldn't have passed inspection.

TREVA V. le

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This facility really cares about their customers. I was treated very well and will recommend this location to all my friends.

Shannon S. le

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U-haul can work harder to provide equipment to requested pick up sites. Driving from this pick up location added miles and ad a result I was charged. Poor form, U-Haul!

Elizabeth B. le

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Le client n'a pas laissé de commentaire.

JAMES K. le

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I was contacted by the lady that manage's the Kiln location and given instructions on what to do with equipment upon return. She is very polite and knowledgeable of rental equipment.

Jason W. le

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The gate locked my wife inside the storage facility and we called the manager which called the police and threatened to put us in jail.

tiffany M. le

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The person working at the location was very helpful and informative. The only issue I had was she forgot to put on my paperwork that I was dropping the uhaul at a different location which caused alot of confusion and misunderstanding. So that made my experience a little overwhelming and frustrating! But the everything else was fine.

wallace H. le

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Le client n'a pas laissé de commentaire.

Joanna S. le

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the lady in this office is outstanding with her customer service! Always so helpful and takes that extra step to help. I appreciate business' like this. We had to call after hours a couple of times.

chad B. le

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Le client n'a pas laissé de commentaire.

Mary M. le

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Our rental agent was the best I’ve ever had, and I’ve rented from you many times over the years.

thomas N. le

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Le client n'a pas laissé de commentaire.

Sherry B. le

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The lady at lock up was one of the nicest people I’ve had the pleasure of meeting in a long time. She was very helpful and knowledgeable. Uhail is lucky to have her!

Alice A. le

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The customer service was awesome. Thank you so much.

Lori G. le

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Le client n'a pas laissé de commentaire.

Scott F. le

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This rental was a pleasure. The friendly staff at pick up was kind and very helpful. Drop off was after hours. Will rent again....Thanks

TREVA V. le

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Best location by far to rent equipment

Dean S. le

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Le client n'a pas laissé de commentaire.

Jimmy S. le

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Lady I dealt with was one of the most pleasant people I have ever dealt with.

Charles R. le

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Friendly,professional,knowledgeable and helpful.Thanks.

William H. le

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Le client n'a pas laissé de commentaire.

Jimmy S. le

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Le client n'a pas laissé de commentaire.

Robinson T. le

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Outstanding CUSTOMER SERVICE. THIS LADY HERE WAS THE MOST HELPFUL UHAUL REP I ENCOUNTERED. JUST BECAUSE OF HER I WILL USED UHAUL AGAIN. Thank you ma’am.

Patrick B. le

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Le client n'a pas laissé de commentaire.

Alton H. le

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Le client n'a pas laissé de commentaire.

Phyllis S. le

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Le client n'a pas laissé de commentaire.

Frederick B. le

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Le client n'a pas laissé de commentaire.

Frederick B. le

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Le client n'a pas laissé de commentaire.

Janet P. le

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Le client n'a pas laissé de commentaire.

eric M. le

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Trailer should not have been rented to us it was in bad condition per the haul rep. Truck was good

Mark J. le

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Treva is always great. She is professional and always helpful!!

TREVA V. le

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I just love the personal touch the rep gave me. She took the time to informed me how to proper use the equipment.

Eric R. le

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Le client n'a pas laissé de commentaire.

David O. le

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Le client n'a pas laissé de commentaire.

edward G. le

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Le client n'a pas laissé de commentaire.

JACQUES S. le

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Le client n'a pas laissé de commentaire.

Martha F. le

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Le client n'a pas laissé de commentaire.

Shelia J. le

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This Uhaul is the very BEST. The service, cleanliness and availability was awesome.

Meredith K. le

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A peitite lady was there by herself running the place. She expected me to hook up trailer. It took 3 women (my friend & myself) to lift trailer. She had to sweep trailer out while I was there waiting. When I returned trailer, the man at U-haul unhooked trailer. It was resting on ball. The trailer wasn't locked onto ball.

GARY D. le

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The attendant was very helpful and cordial.

Kitrina L. le

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The 24 hour drop off is so helpful. I called the next day and everything was taken care of.. thank you!

ronald L. le

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Nothing very good thanks

John S. le

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U Haul computer system is NOT user friendly. Does not give preferred locations. Tried to send me miles to drop off.

Bernadette F. le

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Le client n'a pas laissé de commentaire.

JEFFERY F. le

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Please rent from this place if you are in the area. Very helpful. Also has storage available. Outside and inside. Treva was excellent.

mark J. le

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Treva is a wonderful, personable, and professional employee to work with! She is great!!

Kari C. le

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A had a wonderful experience with Lock up Self Storage (Uhaul provider). I recommend using them. The person at the facility was friendly and went beyond measure to assist us. Thank you Lock Up Self Storage.

Steven L. le

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Le client n'a pas laissé de commentaire.

CLJERENCE P. le

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Good just like it is.

Connie D. le

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When reserving equipment online you should inform the customer the preferred location selected is not guaranteed. I reserved the truck at one location and the reservation was sent to a different location I was not familiar with. I was not informed of the change until I called to confirm the reservation 2 days prior to the pickup date.

JOHN H. le

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Outstanding service from the representative on site.

Tammyt A. le

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Excellent service! By far the most pleasant and hassle free experience I have had with UHAUL. Would highly recommend.

Cynthia D. le

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Wonderful lady.

Chelsea T. le

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The computer system would not take my credit card. I got my Uhaul 45 mins after I arrived and I was the first person in line. This put me behind the rest of the day.

David H. le

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Le client n'a pas laissé de commentaire.

kimberlie P. le

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Communication on location of available trucks, and not double renting.

Mark J. le

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Treva was knowledgeable, professional, and very helpful with all questions I had!! She makes a person happy to do business with U-Haul! Please pass on my words of praise for her - she is awesome!!

Jerry M. le

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All Good

julie C. le

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Le client n'a pas laissé de commentaire.

GEORGE P. le

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We experienced excellent service. The representative was polite and very thorough throughout the rental process. Would recommend her and these services to our family and friends.

KEVIN R. le

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Le client n'a pas laissé de commentaire.

NORMAN C. le

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I went on line to reserve the equipment. It lead me to believe I was getting it from a particular location and that was not the case.

scott P. le

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Le client n'a pas laissé de commentaire.

DAWN L. le

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The staff at this location is great. Very friendly and helpful.

TAMIKA D. le

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Le client n'a pas laissé de commentaire.

BELINDA K. le

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Le client n'a pas laissé de commentaire.

ALLEN B. le

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Le client n'a pas laissé de commentaire.

ALFREDA C. le

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Very good customer service.

danile B. le

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Le client n'a pas laissé de commentaire.

Frederick B. le

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Le client n'a pas laissé de commentaire.

Alfreda C. le

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Not a thing the service was excellent!

RICHARD B. le

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Le client n'a pas laissé de commentaire.

JAFFE P. le

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Le client n'a pas laissé de commentaire.

Denise L. le

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Le client n'a pas laissé de commentaire.

TERRY M. le

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Le client n'a pas laissé de commentaire.

KEITH J. le

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Just continue the great service. Great experience. Sabrina was very helpful and knowledgable.

JACQRIN C. le

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Le client n'a pas laissé de commentaire.

EDWARD H. le

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Le client n'a pas laissé de commentaire.

Martha V. le

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The woman there was so incredibly helpful and friendly. I so appreciated her service and advice.

JESSE F. le

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Le client n'a pas laissé de commentaire.

WILLIAM S. le

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Very good service

DANIEL L. le

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It took most of an hour to complete the rental even though I'd done it on-line. Completely incompetent person. Computer barely worked. Printer did not. System said my car would not fit on the trailer even though when I made the reservation everything was fine. They were unable to print my agreement. Terrible.

bruce M. le

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Le client n'a pas laissé de commentaire.

DARYL K. le

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Le client n'a pas laissé de commentaire.

BRAD M. le

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Le client n'a pas laissé de commentaire.

DAVID D. le

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Le client n'a pas laissé de commentaire.

JASON E. le

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Le client n'a pas laissé de commentaire.

JOHN T. le

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Le client n'a pas laissé de commentaire.

LYNNE L. le

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Oil light came on soon after leaving loaded. Fuel mileage was less than 7 MPG and cost me over $45 to replace fuel to rental start. I had trouble locating drop location and was 1 HR late and charged $30 extra. I tried to call location only to be told U-Haul Rep left early. I will probably not rent from U-Haul again after this experience.

Daniel J. le

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Better directions of how to get there.

DALE L. le

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I picken up the car hauler and brough it to my house load my car. After loading my car I saw that the trailer had a flat tire, I called the 800 # they were helpful execpt the person that comming out to fix the tire was 90 minutes to two hours away, I needed to leave in in 30 minutes, so I could not use the trailer to top it all off when they came and picked up the trailer the guy told me that i must have ran over something, because the trailer was ck out eariler that week. The same tire that was flat the fender had had damage to it and it was noted before me taking it. I WAS NOT HAPPY WHEN THIS PERSON TOLD ME I RAN OVER SOMTHING, THIS IS NOT PEFERSONAL. For repair service there should be better responice time.

WILLIAM S. le

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Over the past 30 years I have used nothing but U haul and this time I was really let down. I had gotten a new job and had to be in Malabar, Fla I. Called made a reservation for a 26 truck and a auto transport on wensday for the next day I was told they would be there at the local location Gulfport, Ms pickup time was to be 9am. Res #.86755618 When I arrived they told me they would call me. I was ready to start packing. Then at 11 when I called they told me I had to go to Kiln Ms to pickup the auto transports I told the women in CS that I had a reservation and it was at the location on Pass rd she hung up on me. So I drove the hour round trip to get the trailer in the opposite direction As I went to pickup the truck the guy in front of me got the same set up as I had reserved. After that I went to budget down the road an got the truck I was so pissed. WRScott

JASON S. le

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easy to find. sign for the self storage was difficult to see though. very nice attendant.