Le client n'a pas laissé de commentaire.Jeremy D.
Customer Reviews for Lockaway Storage Shaenfield
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
San Antonio, TX 78254
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 5h30 pm
- Sam - dim : 8h am à 4h pm
Heures d'ouverture spéciales
- 5/30/2022: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Megan G.
Great service by AlmaJuan A.
When picking up the van for a 6 hour use, I was told that I could not park and leave my vehicle in front of the office. I was told that I could park in the handicap accessible spot (which was in the very next spot). When I adamantly said no, I was told that I could park either next door (which is either a landscaping business or a gas station; both are at least a quarter mile distance with no side walk on a busy access road) or in the spot where the van was parked. When I returned the van, there was a vehicle (one that was there when I picked up the van) illegally parked in the handicap spot. Although I will continue to rent from U-Haul, I will not rent from this location.Cassandra J.
Let customers know the features of the truck being reserved. I was unaware this size truck had no ramp when I reserved it.Denee T.
While the truck was clean I could tell that it had been abused as the steering was well off.Michael G.
Tracy at the front desk was one of the most helpful people I've ever done business with. Helpful and incredibly nice.Taylor E.
Le client n'a pas laissé de commentaire.Julie C.
Le client n'a pas laissé de commentaire.Steven R.
Not lie and charge a customer fees for damages that did not happen.Jeremy S.
We were charged for 100 miles when we only drove 88. Told it was cheaper but it was actually 20 Dollars higher. Then we could not get a hard copy receipt. So we had no way to dispute the charge.Glenn F.
I was overcharged over $60 dlls never againSalvador L.
Thank you Alma!JOSUE M.
I would recommend this U haul location to everyone. The ladies in the front office goes above and beyond to serve you.Ventoure J.
Le client n'a pas laissé de commentaire.DIANE S.
Le client n'a pas laissé de commentaire.Janel G.
I was charged $11 for 2 gallons of gas. I filled the Uhaul back up before I returned it I put 8 gallons back it and only drove 65 miles. The needle was at full.when I returned it. They asked me to park it way away from the front. The area they asked me to park is is not level. I felt the gauge was not properly reporting. I felt I should not have been charged this $11. I tried to speak to the person there but they said there was nothing they could do. This did not make me happy as I really would like my $11 refunded. Thanks for your prompt attention.Paul F.
Le client n'a pas laissé de commentaire.KarenLiz A.
Le client n'a pas laissé de commentaire.George Z.
The representative was very knowledgeable and made the process very easyAndrew T.
Was overcharged for mileage. I only drove 41mi and was charged for 50Robert K.
Le client n'a pas laissé de commentaire.Alexandria C.
Needs more parking. Also make sure you do a better job at informing people of the price of the rental is not including the mileage. I was expecting to pay may 20-30 dollars for the truck rental but ended up paying 60 and was caught off guard. Do betterGeorge T.
Alma and the team provided wonderful service and they were courteous, helpful and very nice. I would recommend this location without any hesitation.PATRICIA R.
Van exterior was dirty, parking is poorly accessible and Van had fuel leak.Fred S.
Le client n'a pas laissé de commentaire.JULIO P.
Location lied and was rude to me.Kenneth H.
Nothing it's perfect!Tracey S.
The staff was amazing! Super friendly and very knowledgeable.CYNTHIA A.
Le client n'a pas laissé de commentaire.mark F.
Got there right before close, they lock the doors early so they wouldn't have to check in the truck. It was cold so I got stuck doing their job out in the cold.Sergio C.
Le client n'a pas laissé de commentaire.RUBEN A.
Le client n'a pas laissé de commentaire.Carol C.
I'm satisfied with everythingWALTER ERNEST II J.
I really enjoyed renting from U-Haul the people were very friendlyLARRY N.
I reserved a 26-foot truck, an appliance dolly, and five dozen furniture blankets and liked that U-Haul had the Truck Share 24/7 self-service option. I was worried when I arrived at the pick-up time, and no truck was in sight. I went into the Lockaway Storage office and was informed the truck was at the back of a secured 15-acre lot. They did not have the appliance dolly or the furniture blankets. I took the truck home and spent the next hour and a half calling around to find the dolly and blankets. I called U-Haul customer service three times (one rep was polite and apologetic but unhelpful, the second rep was utterly unhelpful and almost belligerent, and the third rep was helpful). I called half a dozen U-Haul locations near me. Several were closed (Sunday morning), others didn't answer, and I finally found an open store with the equipment I needed. TWO HOURS into my 24-hour rental, I was ready to begin loading the truck. While the truck was clean, there were a few obvious points of exterior damage, and several of the rail anchors were pulled out of the wall and unusable. The headlights were very dim and only lit up the road 6-10 feet ahead of the truck. The cab was noisy (lots of rattling even when unloaded), and the truck felt underpowered compared to other U-Haul trucks I've rented. Overall, I was disappointed with this location and this rental.BRADY S.
Le client n'a pas laissé de commentaire.CHANCE C.
Le client n'a pas laissé de commentaire.RICHARD R.
The staff at this location is polite and friendly. They were knowledgeable and helpful and it made for a very smooth and simple process. I would recommend this location to anyone I know.Amy E.
Le client n'a pas laissé de commentaire.MICHAEL W.
Le client n'a pas laissé de commentaire.Napoleon P.
Seamless process!CLARENCE F.
Le client n'a pas laissé de commentaire.JASON M.
Le client n'a pas laissé de commentaire.MARIA G.
When I went to rent the U-Haul the systems were down and the two female workers did very little to help with the process. â€œSystems are down, need to do everything onlineâ€. When I drive the U-Haul I heard something sliding in the back so I pulled over to check. The dolly was not secure. I put it back in the bracket and drove home. When I returned the U-Haul the female worker told me I would be charged for the dolly because the seal was broken. I NEVER USED THE DOLLY, I OWN 3 DOLLYS AND DIDNT DO ANYTHING OTHER THAN SECURE IT BACK IN THE BRACKET. I also asked to be called to discuss the charges before my card was charged, did they call, NO!!!! WASTE OF TIME EVEN ASKING FOR CLARIFICATION, DONT WASTE YOUR TIME RENTING ANYTHING FROM THIS PLACE!!Rudy G.
Helpful, friendly and patient people :)BRENNDAN H.
Le client n'a pas laissé de commentaire.TRACEY S.
Alma was extremely helpful, professional and friendly. She was able to find me a last minute reservation that worked well for my schedule and budget. I will definitely be renting from this location again.Susan R.
Even though the vehicle was clean, the radio button was broken. Overall, the customer service was great and that is the reason I will be back to rent from this location.CARRIE R.
Please give the young man in the front a raiseâ€¦ he is the best UHaul representative I've ever seen! Me and my family have been using uhaul since I was young. He did everything right and smooth and was very professional and nice.Julian B.
Le client n'a pas laissé de commentaire.Hannah V.
First of all my reservation was at a certain area you me out of my area which meant more mileage Then you did not accommodate at my time I need it you made me wait for hours You should've send a text instead of an email I would've gotten it fasterMARTHA S.
Le client n'a pas laissé de commentaire.AIDA E.
Le client n'a pas laissé de commentaire.Dale B.
I met two receptionists there. Both were very kind.NORIKO D.
Only issue I had was the roads inside the lot are not paved, very bumpy, lot of potholesTONY R.
Many thanks to the young lady who was able to get us in a rental, and with short notice. Through no fault of their own, the vehicle was dirty beyond description, and due to a previous renter who left the vehicle in a state which required a more in-depth, professional cleaning.JULIUS W.
Le client n'a pas laissé de commentaire.David J.
Le client n'a pas laissé de commentaire.DAVID C.
I'm a little bit disturbed that my $39,95 day trip plus the 30 miles that I drove turned into $195. Absolutely unacceptableDAVID J.
Le client n'a pas laissé de commentaire.Richard R.
Keep up the excellent work!! This is a great location and all the staff is very courteous and helpful. I for sure will return to this location for my truck rental needs.JONATHAN MICHAEL L.
Le client n'a pas laissé de commentaire.ANTHONY L.
Le client n'a pas laissé de commentaire.LUCAS R.
Michelle was very courteous and helpful. I had a great experience and would definitely return to this location in the future.JONATHAN MICHAEL L.
Le client n'a pas laissé de commentaire.VICTOR V.
They were rude. I got my rental late because they were unorganized, didn't have the dolls or furniture covers.. the truck was all beat up and the back door was hard to lift because it was betterERIKA E.
Le client n'a pas laissé de commentaire.Sonia R.
Customer service was wonderful very friendly and knowledgeable.JULIA F.
I really can't think of anything except possibly making sure the window washer fluid is filled. The customer service was impeccable and the truck was the perfect size for what I needed and easy to drive. I will be back should I need to move anything too big for my personal truck.MICHELLE C.
Great customer service!!MARY ALICE L.
Excellent customer service.Gilberto V.
Le client n'a pas laissé de commentaire.DAN M.
Super friendly staff, equipment was ready to go even ahead of schedule. Super clean facility and employees practiced covid measures of masks and hand sanitizer available. Would definitely do business at this location in the future.DARIO O.
The truck needs updating there was no a/c and tire was unsafe im a regular customer and felt very undervalued todayANTHONY L.
Good place to rent fromSEAN W.
Le client n'a pas laissé de commentaire.Frederick G.
Le client n'a pas laissé de commentaire.Odelia B.
Poor customer service from the representative I spoke with initially at the location. I was charged gas even though I have proof I refueled. I was charged a cleaning fee even though I had hardly been in the vehicle & cleaned if before returning. Horrible serviceAYLEAH W.
Excellent service à la clientèle. Great experience. No wait time. Very convenient.JAVIER R.
I have not dealt with a more un professional staff in my life. EVERYTHING went wrong. First you wanted to rent me a death trap. The truck was filthy and it rattled when i turned the wheel. Then you did not have the 3 dozen pads per my reservation. I was literally on the phone for over an hour and a half and all you did was send me to another place to get them. That took 2 more hours off my schedule. Traffic in Culebra road is awful. I called the â€œregional â€œ manager 7 times and he did not have the decency to even call me back. All I got was a $25 credit. Really! For all the gas I used up, and 5 hours of my time! That is an insult! Im sure you pay your lowest employees at leat $10 per hour. Disgraceful is all I can say you value my time and effort so lowly! Unfortunately I had already made reservations for 5 days later also with Uhaul to keep my return trip home back to Savannah. And I also am having issues with this leg of my journey. I think 4 words best describe how I feel: NEVER AGAIN WITH UHAUL. I will tell all my friends, coworkers and strangers that think of moving with UHaul to stay away like the black plague. Im also sure this complaint and the nextbone for the next leg of my trip WILL FALL IN DEATH EARS. I don't expect anything more from your company since tou have already proven to me you ARE THR WORSE in this business. I never want anything bad for anyone or any company, but right now I'm trying to stay positive. Its been really hard. You have made my moving experience the WORST EVER!!!LUIS A.
Le client n'a pas laissé de commentaire.SANDFORD S.
Le client n'a pas laissé de commentaire.TAM D.
Le client n'a pas laissé de commentaire.Mystica G.
The truck was newer and easy to drive. Had no issues.KATHRYN M.
Customer service was excellent.MATTHEW P.
Le client n'a pas laissé de commentaire.ADAM R.
Improved the level of service provided to customer.Andriana F.
Le client n'a pas laissé de commentaire.HAL L.
Le client n'a pas laissé de commentaire.John F.
Le client n'a pas laissé de commentaire.CHRISTIAN L.
Le client n'a pas laissé de commentaire.Michael K.
Location and truck were awful. I was charged for 13 gallons of gas even though I drove the truck only 36 miles and returned it well before it was due. I will never rent from uhaul again.Acacia P.
Le client n'a pas laissé de commentaire.OSCAR H.
Le client n'a pas laissé de commentaire.RICKIE W.
The location is small and gps directions are horrible. Not enough room for two vehicles to go through the entrance at the same time. If a car is coming out, you will be sitting on the access road and hopefully no one hits you. The u-haul truck we had (10â€) was very noisy (like something was gonna break at any minute) and it shakes badly. The inside was not clean as it should have been but I digress. I didn't have the pads or dolly in the truck as I requested. They still tried to charge me for the pads after I said I didn't have them.Sherwanda C.
Truck had an unusual rattle while at idle but stopped under acceleration, that kind of thing could be expected from a vehicle with 119500 miles. Otherwise, it was a great truck!MARK K.
Great experience, the staff were very friendly and accommodating.ISAAC T.
Le client n'a pas laissé de commentaire.Evelyn F.
For my short legs, the pickup was a bit high to get into & out. But, once I conquered that, it was fine!CHARLENE R.