Évaluations des clients Lockaway Storage Shaenfield

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Lockaway Storage Shaenfield

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Trevor T.
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Le client n'a pas laissé de commentaire.

DAVID G.
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The sales person came out to help me while I was having difficulty doing the remote check in. Vehicle was cheaper than I expected and less restrictions than renting at conventional rental car companies. Thank you.

WILLIE M.
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Outstanding Service!!!

CHRISTOPH D.
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Le client n'a pas laissé de commentaire.

Stephen J.
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I had requested for moving blankets and furniture dolly as part of my rental. When I got to the location on the day of the rental, the helpdesk person said that they did not have furniture dollies and simply cancelled those items from my contract. The moving blankets were not loaded into the truck and had I not looked for them, I would have not even known. The helpdesk person did not even mention to me that I have to pick them up from the front office. While the location had the truck size I needed, an otherwise pleasant checkout experience was marred by the lack of attention from the helpdesk.

Vincent P.
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Customer service was excellent.

Ryan A.
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The mobile check in process was far from convenient. I had to walk about 200 feet from the parking lot, around a fence and a storage building, because the system said we were at the wrong location. The verification process was also difficult, we didn't realize someone other than us would have to be called to verify us, and since we just moved to a new state, our local contacts are limited and were not available to be called. We also reserved a furniture dolly with our truck, and one was not provided. It would have made our move a lot easier if we had it. Otherwise the truck was fine, and the equipment we had worked as expected. But the mobile check in process could definitely use some work, and wasn't quite the customer service I know U-Haul is capable from my past experiences.

Christopher H.
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The transmission was slipping, the truck was extremely dirty, the alignment is off, and it wasn't swept before we got it. It was my literal worst experience driving a rental truck and I rent one for a move EVERY year. Pick anywhere else, maybe even something other than a UHaul in general.

PATRICK S.
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Le client n'a pas laissé de commentaire.

JOSE ALFONSO M.
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Le client n'a pas laissé de commentaire.

Thomas G.
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Needs someone at reception desk all the time.

Blaize D.
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Great place.

James D.
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Le client n'a pas laissé de commentaire.

Salvador C.
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Only a very narrow and short length parking space to park the 15 foot truck was available. Took 20 minutes to accomodate truck in space and avoid any damage to truck and adjacent vehicle and nearby fence. the self check in uhaul app is very difficult to use. It is not compatible with my Apple Safari browser because would not verify the drop off location, used a work around with Firefox browser instead. The photo upload of the gas gauge, truck cab interior, inside hauling space, front/back/side exterior, was requested multiple times in order to complete the check in process. The complete drop off process required at least 40 minutes to complete, from arrival to check in complete. Uhaul should modify its self check in process or provide a location with on site personnel to assist on 24/7 basis. Salvador Cuellar 210-296-8561 sc0919@yahoo.com

Mark P.
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Staff was super helpful. Thanks!

Carol L.
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Le client n'a pas laissé de commentaire.

Kevin A.
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Le client n'a pas laissé de commentaire.

CLAYTON DEAN C.
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Great people!!

abram M.
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All U-Hauls are sketchy. I did not like the fact that you must have a cell phone number but it was not told to me the reason; why until it was too late. Which is you have to fill out the inspection report via text message and all I have was email address. We currently live outside United States and have outside the United States cell phones and we're moving from one storage unit to another storage unit perfectly common were you a citizens we could do these things your company needs to transform.

Sharon S.
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Le client n'a pas laissé de commentaire.

Christopher H.
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Le client n'a pas laissé de commentaire.

NORMA TERESA T.
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The online order was a horrible experience. I ordered for online pick up 10:30 am for a truck not a Van and with a dolly to help me move not available so I was moved to a different location which was great assistance but didn't have what I needed for the move. The original location was not even open until 3PM or 4PM and my truck was not even available

Tracie Q.
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Le client n'a pas laissé de commentaire.

Matthew Z.
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I made a reservation for 24/7 share pick up and the morning that I went to pick it up I had to check in online and when I did it changed my pick up to standard pick up. I was on the phone for over an hour trying to get it figured out only to finally find out it got changed automatically because the truck was behind the gate. I also paid for 2 mover for 3 hours through uhaul and only got 1.5 hours of help because I couldn't get the truck. I was not very thrilled or happy about this. I've tried to get a refund for the help I paid for that I didn't get the full time for but I was told it wasn't possible.

Bryan E.
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Le client n'a pas laissé de commentaire.

ROLAND G.
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This location very professionally managed.

James S.
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Le client n'a pas laissé de commentaire.

ELAINE F.
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Friendly, helpful service.

LaDonna C.
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Le client n'a pas laissé de commentaire.

James B.
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Le client n'a pas laissé de commentaire.

Moses R.
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I lov dem! Da' knows me!

Guadalupe B.
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Easy process and return process was also simple. Nice truck and just a small parking lot hut do-able.

April T.
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Le client n'a pas laissé de commentaire.

Norma I.
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Le client n'a pas laissé de commentaire.

philip S.
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Le client n'a pas laissé de commentaire.

ANTONIO V.
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Le client n'a pas laissé de commentaire.

chandra C.
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Le client n'a pas laissé de commentaire.

Jim M.
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Le client n'a pas laissé de commentaire.

Stanley K.
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The customer service was good. As a mechanic, the truck I used desperately needs repairs to the front suspension. Vehicle needs to be better maintained if people are going to be driving them with their belongings in them.

Pedro G.
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Nothing to improve. I would like to comment and say we had great friendly customer service

Carolyn B.
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Le client n'a pas laissé de commentaire.

Patricia R.
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Too many emails regarding rental

Brent I.
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Le client n'a pas laissé de commentaire.

Benjamin J.
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Mandy was great and very flexible. She was amazing and showing me my storage and took back my rental with no hassles. Great service. Thanks Mandy.

Heather G.
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The dropoff location had very little parking and a very small driveway. However the overall experience was pretty simple and easy and I'm glad I was able to use my phone to check it in and drop it off. Everything was convenient and fast

Moses R.
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These 3 questions do not encapsulate my experience. I did not believe I drove 65 miles, and I definitely did not have the truck for +15 hours. Her testimony (guessing: Supervisor) of never having a problem for the 3 years, was unnecessary. I have never had a problem since she's been born. She casting aspersions on me that I'm saying someone is intentionally cheating me. That is not the case, and I resent it. Anthony IS one of the finest young men I'm met!! UHaul is a "Brand"! Not by stealth! Every question of accuracy is not a accusation. I will not cease business with UHaul, not because of one person's attitude, not even MINE!

Jesus S.
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Exceptional customer service

Cristy Z.
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Le client n'a pas laissé de commentaire.

Ilse S.
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HORRIBLE EXPERIENCE RENTING THIS TRUCK. IT WAS A NIGHTMARE. EVERY SINGLE THING THAT COULD'VE GONE WRONG WENT WRONG.

Antonio V.
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Le client n'a pas laissé de commentaire.

VICTORIA F.
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Le client n'a pas laissé de commentaire.

Bryan R.
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In my opinion, U-Haul customer service was well above average! Very A+++!!! From the customer service to the conditions of equipment used... EXCELLENT!!! Manager explained to me the process and all went accordingly and there were NO hidden fees! (Big plus) This was my second time using U-Haul. Would definitely refer friends and use again!

Nathaniel R.
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Some signage since it's so small. I pass it up the first time and to take the turn around to get there. Even a small sight that isn't blocked a tree would be great! Awesome staff! Thanks!

Michelle G.
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Le client n'a pas laissé de commentaire.

Jeremy B.
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Le client n'a pas laissé de commentaire.

Jeremiah T.
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Le client n'a pas laissé de commentaire.

Terry S.
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The ONLY issue with this location is parking which can't be fixed based on location, but the location and service make up for it!

amanda G.
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Le client n'a pas laissé de commentaire.

Andrew T.
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Le client n'a pas laissé de commentaire.

Tasha C.
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Le client n'a pas laissé de commentaire.

Luis Z.
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Le client n'a pas laissé de commentaire.

RICHARD S.
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Le client n'a pas laissé de commentaire.

Felix T.
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Nothing, everything went well!

Jessica S.
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Parking for customers was limited to one spot but there was multiple customers.

lydia R.
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Le client n'a pas laissé de commentaire.

Johnson F.
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Nothing, everything was great with this location.

Tirumalarao K.
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Le client n'a pas laissé de commentaire.

Lisa C.
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Le client n'a pas laissé de commentaire.

Damian D.
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Le client n'a pas laissé de commentaire.

Heike V.
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Michelle is amazing. She knows customer service and goes out of her way to make sure others are cared for. I would definitely rent here again and that is primarily because of how well Michelle did as opposed to how well U-haul did. When U-haul becomes fully automated I'll probably find a new truck rental company... everybody has clean trucks, good trucks, available trucks, competitive pricing... not everybody has good people. The good people you get to interact with make the the idea of renting with certain companies so much more attractive.

Elizabeth M.
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Le client n'a pas laissé de commentaire.

Lydia B.
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Excellent customer sevice, attention to details, very welcoming, did not disappoint on delivery of truck, very fair pricing. Thank you for a making this part of our move go smoothly!!

JOSE R.
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New manager.

Roxanna M.
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Le client n'a pas laissé de commentaire.

Allen G.
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Wonderful job ladies, nothing comes to mind regarding improvements.

Isaac D.
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Not sure where the problem started but the reservation was under my name and contact information; somehow it got switched to my husband's name and contact info. Since then our reservation has been a nightmare from where to drip off, to us calling and asking if we can drop off at the uhaul less than a mile from us instead if the 20 mile away location they recommended. It was approved and she said she updated our file so we dropped off our uhaul at 11 am instead of 5 pm. Almost a week later i get an email that our uhaul was never returned. I talked to 3 different people and the last guy said he'd look into it and call me back. I finally get an additional bill for "After hours drop off charges" as well as "missing equipment" charges. This rental has been a headache from beginning to end. I've used Uhaul in the past and have never had issues but if this is the type of inefficient processes I'll have to deal with then I will definitely choose other options for moving vans.

MICHAEL M.
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Le client n'a pas laissé de commentaire.

Travis K.
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Great staff

marco R.
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Lock Away Storage manager and her assistant manager were great and very helpful.

Tim O.
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Le client n'a pas laissé de commentaire.

Michael M.
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Sales person was very nice and helpful.

Miguel E.
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Macy was a great member, very professional

ROBERT P.
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It seems some employees really work for commissions... ??? lack of team work. Rental truck was clean but need maintenance , really noisy.

Paul C.
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Le client n'a pas laissé de commentaire.

Tuwanna O.
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Mobile rental is garbage. Process is too long. For customers with accounts that always rent, this should be simplified through account. What's the point if an account of you have to keep putting info in. Process improvement needed.

Daniel S.
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Some minor scratches were noted prior to excepting.All were marked as previous rental damage. Rental agent was very friendly and answered all my questions. She was very professional. Thank you for making the experience go smoothly.

Jose G.
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Le client n'a pas laissé de commentaire.

Oscar R.
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Staff was awesome! Truck was great.

Laura V.
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Le client n'a pas laissé de commentaire.

Sydney L.
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I came from budget and was told they didnt have the truck I needed even though online I reserved it the night before. So I came to uhaul and they got me into a truck I needed in about 10 mins!! Excellent customer service! I will definitely use them again

Becky B.
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The staff at Lockaway Storage U-Haul are great! Explained everything, made it easy. After hours drop off is a big plus.

Monique T.
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Le client n'a pas laissé de commentaire.

Debra J.
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I dealt with two different ladies, pickup and dropoff. They were each friendly and helpful. Such an easy process.

anthony P.
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Le client n'a pas laissé de commentaire.

ELIZABETH W.
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provide some IMPORTANT details such , as where the camera is located. I wasn't aware the rearview mirror had a camera.

Allen G.
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Le client n'a pas laissé de commentaire.

Sandra F.
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Both locations had very great Customer Service personnel on duty. Experience was great!

Natasha R.
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Le client n'a pas laissé de commentaire.

William M.
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Excellent service

Jaime S.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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