Did not get a hard copy of the contract nor one emailed. When I dropped off the rental I was told the contract stated there was 3/4 of a tank of fuel in it however there was only a little over a 1/4 of a tank. I had to take the truck to the gas station and spend another $90 in fuel to get it up to 3/4 or else pay a $131 penalty.Timothy W.
Customer Reviews for Locke Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.TAYLOR B.
Le client n'a pas laissé de commentaire.Kimberly C.
Le client n'a pas laissé de commentaire.Marilyn S.
Le client n'a pas laissé de commentaire.Dorretha B.
Have that same smile that greeted me todayClarence J.
It was a very smooth transaction!Donna W.
The Batesville U-Haul agents were very knowledgeable and courteous. They advised me to get in touch with the DeRidder agent to see what was going on because they didn't see a deposit on the contract. Please look over your contract and MAKE SURE everything you paid for is on the contract. BEBLESSED TODAY AND ALWAYS Patricia N.
Le client n'a pas laissé de commentaire.Stephanie H.
Vehicle didn't have A/C. Workers not at work on time. I checked in through the app to make the process short and quick. Still took forever it was pointless really.Terry W.
Le client n'a pas laissé de commentaire.SHENNA B.
Le client n'a pas laissé de commentaire.Marcus S.
NOTE THIS is a negative review for the first Drop off location. Your affiliate at Sardis MS for drop off was a rude and totally unhelpful human being. This was my drop off location and when I arrived and unhooked she tells me that I can't drop off there because they are full. I tell her that I have not gotten any notification from U-Haul about this. I told her I'm sorry but that I was leaving the trailer there because that's where my contract says too. She starts with treats and other unpleasant words. I asked her where am I supposed to take it then and she says â€I don't know because my system is downâ€ (likely story). So I proceeded to call U-Haul and ask for another close by drop off. Well nothing close I had to re-hook and travel 50 miles out of my way to take the trailer to another location in Batesville MS.John D.
This was not the original pick up location selected. We drove an hour and a half from tupelo to horn lake to pick up our rented uhaul. Even received a text the day of to receive a free upgrade. Once we got to the snap box they did not have our truck. The lady called the uhaul number. Found us a truck but we had to drive 45 minutes out of the way to BATESVILLE amS only to drive back another 45 minutes to the storage location in horn lake. There were no furniture pads or appliance dolly available. Very unsatisfied with the handling of the reservation.Jennifer L.
It wasn't my selection of drop off locations. So kinda out of the way.Marc J.
Le client n'a pas laissé de commentaire.Marilyn S.
Owner was very busy but still attentive to in store customers and over the phone. I would most definitely recommend making the drive from Oxford to Batesville to rent again.Brynn S.
Took a deposit out of my account immediately but when you take it back as scheduled they hold your money for 3 to 5 business days it didn't take them that long to take your money. I'll never use u haul again and I won't refer anyone to themJames L.
Le client n'a pas laissé de commentaire.Joseph K.
Le client n'a pas laissé de commentaire.Shamiko J.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Austin O.
Le client n'a pas laissé de commentaire.Stephen B.
Le client n'a pas laissé de commentaire.Thomas H.
Very helpful and niceTERRELL S.
Le client n'a pas laissé de commentaire.Jason L R.
Owners are really nice. Trailer was clean. Very easy to work with, easy in and out. I'll definitely go there for my next rental.Debra C.
Le client n'a pas laissé de commentaire.CONNIE W.
Slow proces because only one person there. Older woman on duty and was not able to help hook up the trailer we rented. Luckily another customer was there to help.Todd O.
Le client n'a pas laissé de commentaire.BRANDI L.
Le client n'a pas laissé de commentaire.Lekendrick S.
Le client n'a pas laissé de commentaire.russell P.
Le client n'a pas laissé de commentaire.Shirley L.
Le client n'a pas laissé de commentaire.LaToya W.
Was suppose to got it at 12:30 but no one was there. I was also told that I didn't have reservation for one, I showed her my reservation on my phone she still jumped in out somebody before me n gave them the one that I had reservations for. So I was stuck with what they had left. But I still didn't get it til 1sum. Then she stated that I need to make sure I bring it back because somebody gotta get it at 8amRoeisha B.
Very nice truck and customer service was excellent!Robert H.
Le client n'a pas laissé de commentaire.Lisa S.
Great experience. Nice friendly service.Barbara M.
Nothing great friendly service loved itMary N.
Very clean very nicemarshall H.
They transfer my reservation to another location 20 min away without notifying me of the relocation. I got no paperwork, no emails, nothing.Curtis Y.
Le client n'a pas laissé de commentaire.Pamela W.
Le client n'a pas laissé de commentaire.Latonya C.
Best customer service I've received in a very long time, in any industry.BRANDON M.
Le client n'a pas laissé de commentaire.John S.
Leonard & Betty were both very nice & helpful.DEBRA P.
Very friendly and efficientRoland B.
Le client n'a pas laissé de commentaire.CORRINE J.
Le client n'a pas laissé de commentaire.Ronald S.
Le client n'a pas laissé de commentaire.BOBBY B.
I had a great experience dealing with the people at this location. I will definitely recommend them to others.James S.
Le client n'a pas laissé de commentaire.Patrick F.
Le client n'a pas laissé de commentaire.Curtis R.
Not let usual subcontractors bill customer for bogus cleaning feesLisa L.
One ratchet on car tow dolly was missing its handle. Both ratchets were rusty and stiff and springs were a bit weak. Made the dolly difficult to use (although still usable safely). Other than this, equipment was in good shape and everything was clean.THOMAS S.
The red headed receptionist is rude and so unprofessional. She needs to learn some phone etiquette and have more people skills. Rude little wanch!Sharron H.
the entire uhual process & rules weren't clear. I ended up being overcharged because they did not listen & were not clear on when the pick up & drop off of the truck would be.Joi L.
Le client n'a pas laissé de commentaire.colton M.
Everything was perfect thank you so much for you helpLISA L.
Great service!!! No improvement neededCATHY G.
Le client n'a pas laissé de commentaire.LEE H.
Le client n'a pas laissé de commentaire.Phillip E.
We paid for a whole day but was asked to return by 5 pm after picking up at 9 am due to another reservation scheduled. We agreed but they should discount the price if they asked to do thatJohn P.
Le client n'a pas laissé de commentaire.Judson G.
Just needed the people who said they would help to show up. Kept the truck an extra day. People who I paid for couldn't show up at the day before. Truck itself very good.Loreen Marie F.
Le client n'a pas laissé de commentaire.Charles J. W.
Customer service representative lacks personality at Batesville locationGLENDA P.
Le client n'a pas laissé de commentaire.RICHARD R.
No one was there at the time I was told to be there. When they finally showed up they were very rude and not helpful. Charged me for a furniture dolly and failed to provide it.Stephen P.
Le client n'a pas laissé de commentaire.Jason T.
All of the locations are great. The U-Haul.com website and app are terrible for making changes. You can't change the drop off location on the website even though it gives you a page to do that. It also gives you a number to call if you need help doing that. The number provided is the wrong number to do that. They will then give you a different number to call.Patrick S.
This why I paid 425 for 2day. Paid 118 dollars when I got there and when I bought it back Sunday you hit me up for 243 more dollars. Bad businessTERRY S.
It was there when I need it..Artha L.
I dropped off the Truck at 7:45pm 7/31 Saturday, after getting it same day at 11:15am. Receipt showed returned 8/2 - I was told returning it earlier than due would be a cheaper price. I was told gasoline would be charged at the going rate in the area, was over $5 a gallon, when local price was $2,64 The return U-Haul location was very disappointing price wise for both gas and time of return, and was not well marked to see from the road, or well kept. I would never return a U-Haul vehicle to this location, OR recommend it to anyone. U-HAUL is a great company, with clean and well functioning vehicles. But this location leaves a customer wondering why this one is even a location U-Haul would support to represent it, with another bigger clean looking location not too many miles from it on the highway instead of in town. I didn't see anyone there, but I feel like they just went through the motions and charged as much as they could without checking to see even when it was actually returned. Anyone using U-Haul from Batesville, be advised to use the OTHER U-Haul location.Mary P.
Le client n'a pas laissé de commentaire.DEBRA P.
Le client n'a pas laissé de commentaire.WILLIAM B.
The drop off location is a flooring/ carpet store. There was 2 young girls working there who did check in the unit though. They do not have very much parking in this location.DOUGLAS Y.
Le client n'a pas laissé de commentaire.Joseph C.
Everything was greatTIMMY S.
The trailer was dirty inside. Had to clean it out before putting any fabric inside. The location was great and the staff was friendly.Jonathan D.
This location does not have sufficient space to be a Uhaul location as evidenced by EVERY single storage building being heavily dented by the trucks ATTEMPTING to turn around. It is daunting at best. The people are wonderful, but the parking lot is literally not big enough for cars, let alone 20 foot trucks.MICHAEL H.
Le client n'a pas laissé de commentaire.Tommie E.
Le client n'a pas laissé de commentaire.Mark T.
No serviceCheri H.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.HAROLD R.
The truck we reserved was not there. Nobody bothered to call and let us know. The woman was very rude and blasÃ© about itDeteria M.
Put a jack on the front of trailer!!!!Daniel J.
Muddy inside the cab, and the interior of loading area was not cleaned out.Henry B.
The 20' truck I reserved was not available. I was given a smaller truck, yet I was charged the same amount. Also the truck I received was not clean.Benjamin S.
Mileage was incorrect at pickup and was not corrected. Resulted in us being way over charged. Took a lot of effort on my part to correct.MARCUS P.
Easy to find. Simple to drop off my trailerWalter M.
Le client n'a pas laissé de commentaire.Frances S.