Évaluations des clients Lockstock Express

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Lockstock Express

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Judith B. le

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Le client n'a pas laissé de commentaire.

william K. le

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The individual (Yang) was nice and customerfriendly. However, this location was a one women show. It took me 45 min to check out

Jeffrey B. le

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Le client n'a pas laissé de commentaire.

Viktoria L. le

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Le client n'a pas laissé de commentaire.

Mani S. le

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Everything was great thank you for all your help today

DANIEL I. le

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Le client n'a pas laissé de commentaire.

SCOTT N. le

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the lady that works there is wonderful (and kind of cute).. Her service was top notch, the store is clean and she can multi task. I will never rent a uhaul from somebody else. her, her store and the whole experience was a pleasure due to her.. thank u again

Brittany B. le

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Don’t allow an26 foot to be returned to such a small store in a tight parking lot.

GORDON F. le

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1) Needs Improvement- Equip. Clean & well-maintained - Outside of the pickup was very dirty, windshield very dirty; needed a thorough washing when I picked it up. 2) The office owner/manager extremely helpful in selecting the right vehicle for my requirements.

Sean W. le

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My overall experience with U-haul was a nightmare from the start and I will probably never utilize their services again. I went to the Chatsworth location to make a reservation. I was told my reservation was confirmed and I would pickup my tow dolly the day prior to my leaving town from the Chatsworth location. Two days prior to my scheduled pickup, initially I was told my reservation was canceled due to someone inputting all my information incorrectly. Once the correction was made, I was told my reservation has been changed and they no longer had the item I requested at Chatsworth and now I would need to go to a different location and rent a different item. After numerous calls to several managers the reservation was finally corrected. When I went to pickup my tow dolly at the Van Nuys location, I paid to have the attendant hookup the tow dolly to my car as I had no prior experience hooking up the tow dolly. Well as it turns out...neither did she. I had to learn the entire process and had to mostly hookup up the tow dolly myself with little to no help from the attendant who was supposed to be the expert. Additionally, while I was on the road the straps came off because the attendant didn't secure the straps properly on her side and it could have been disastrous. This location should be completely removed as a U-haul pickup location until they can find someone that knows what they are doing because someone could get seriously hurt or possibly killed if they don't know what they are doing. U-haul as a company has gone way down in my book and their customer service is definitely the worst I have ever experienced. I do not recommend using their services ever...find another company.

Liam F. le

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Le client n'a pas laissé de commentaire.

Charlotte M. le

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Le client n'a pas laissé de commentaire.

sam B. le

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Le client n'a pas laissé de commentaire.

Anthony A. le

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Better customer service U-Haul is a horrible company to use.

daniel A. le

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Le client n'a pas laissé de commentaire.

Ana S. le

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The Korean lady was nice and polite.

Laurie S. le

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Le client n'a pas laissé de commentaire.

Patrick D. le

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Le client n'a pas laissé de commentaire.

scott P. le

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Do not deny me my preferred pick up spot. The one you assigned me was miles away and necessitated two extra hours to pick up the truck and then return to pick up my personal vehicle, and incurred a fifteen dollar Lyft fee as well. I got no satisfaction from your traffic supervisor, and he was dismissive when I called to protest. I've rented dozens of times in three past three years and this is the first time I've been unhappy. And I'm really unhappy this time.

Michael G. le

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Le client n'a pas laissé de commentaire.

Shagen O. le

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Le client n'a pas laissé de commentaire.

ANDY A. le

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The person who answered the phone to make reservations, corporate operator. She was making stamens to be not accurate one after another total 6 Customer service was not acceptable at all

Daniel W. le

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Received a call from UHaul two days before changing my pick-up location to a further distance. A bit irksome. The pick-up and drop off people were nice.

Rosanne C. le

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It would have helped if there were a better U-Haul sign so the location could have been more immediately recognized. However, it was excellent to be able to pick up a truck over the weekend.

Justin H. le

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The young woman who checked us in was hard-working and sweet. The vehicle drove well.

Che b A. le

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Le client n'a pas laissé de commentaire.

Andrew G. le

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Not very professional, thought I was another customer initially who was a day late ... started to nit pick about scratches to the old truck I rented, claimed I would be responsible, wasn’t until she realized I was a different customer and had bought insurance and would not be liable then marked everything as good condition, what a scam, felt she was trying to haggle for more money, also very inconvenient hard to find location and she runs 3 other buisnesses from same location ... ridiculous

radha R. le

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nothing// it is great as iy is

manuel C. le

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I had asked for 2-3 days and all of a sudden on the second day I get a call (voicemail) saying that what happened that I was supposed to have turned in the truck the day before. I call back they don’t even answer. I get to the office and they say I hadn’t been answering my phone that the day before the supervisor had called me and I didn’t answer so he left me a message (but I never got a call or anything) then it took over 25 minutes to process the truck since they had changed the paperwork to 3 days and she didn’t know how to change it to two, since I didn’t “answer” the day before

Ron K. le

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There is very little signage...Nothing to let you know where to park or where the office is. I had to call to figure it out. The lady was great...very weird set up for a uhaul outlet...combined with a shipping center.

JON Y. le

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Le client n'a pas laissé de commentaire.

Garo A. le

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Sang ( hope i spelled it right ) was super friendly and helpful , quick and helped me all the way to the car and even helped with the rain water that filled the truck ! i definitely recommend this place and the service !