Customer Reviews for Lockstock Express
(U-Haul Neighborhood Dealer)

Évaluation :

5

Everything is working good, nothing that can be improved.

Évaluation :

1

Rude and unprofessional. I was charged twice as well. Once in full on the app and again in person at the store. No customer service etiquette. Again, very rude. Would not recommend this location to anyone.

Évaluation :

4

Everything was good except no smile on person taking my service request.🥱

Évaluation :

1

I was pleased with everything until I discovered that there was never a furniture dolly in the truck. I paid for one. If I am reimbursed the $7 for the furniture dolly, I will say I had an excellent experience. It remains to been seen, however.

Évaluation :

4

Fast and easy. Will use again.

Évaluation :

1

First They gave me a completely different car than the one I ordered Second Worst smell ever, like an an animal stable smell 😒 This last time I will have car from this location

Évaluation :

3

There were two vans available, but we were given the old one. It was clean and recently repaired she said, but the gas gauge is not working properly and the suspension on the vehicle is not good. Why were we not given the newer vehicle?

Évaluation :

2

More staff, clean your vehicles, gas them up.

Évaluation :

5

Continue providing great service as always.

Évaluation :

2

I asked for furniture pads and was not given any. The location of the key is actually outside of the store not in the back of the van as indicated in the picture.

Évaluation :

5

It is very convenient, easy in and out, staff was very friendly and quick, make you’re my reservation was correct Ana had everything it need it, definitely recommend this location

Évaluation :

3

You could wash the truck between customers. The inside of the van was OK but I could hardly see through the windshield. I just needed the Van for 4 hours so I took it anyway. I thought cleaning it myself at the service station would do. It made it a little better but I could not get all the stuff off the windshield. Since it was just a Van you could have had someone drive it through a car wash. Terrible.

Évaluation :

1

G Gas completely empty, charged for quarter tank - charged $21 Filthy inside cab, I only moved large white linen sectional - that's it, yet was charged cleaning fee $25 Charged for 58 miles, odometer at 152,316- was charged for odometer start at 152 284 - 32 miles that I did NOT use Uhaul was not at place (van Nuys) where I had reserved, was rerouted to west valley (Sherman way) and was promised a $60 credit. Should have been more as I was paying for movers and $60 didn't cover them at all. I want a telephone call/resolution and credit for $44,48 overcharge gas $25 cleaning fee $60 reroute/inconvenience charge (SHOULD BE MORE as I lost an hour for 2 workers at $40/ea. for total $80 plus additional miles away from place I needed to go) $129,48 should immediately be credited along with corresponding tax and fees Nicole Uhlmann, Esq. 310-606-1970

Évaluation :

5

Very kind and professional service. The owner was very thorough in his explanations and made the process so easy.

Évaluation :

5

Clean fast and very pleasant experience

Évaluation :

2

Not sure the location is a problem so much as the truck and Uhaul. This truck needs serious repairs - The transmission will be gone very soon. It would not shift up gears well, and jumped down to second gear on the highway. Again, this truck needs to be taken off the road. U haul also allowed me to book at this location at a time that keys are not available, which is just incredible.

Évaluation :

5

Best customer service

Évaluation :

1

Uhaul is an absolute disaster. Reserving 4 months in advance to only have the location changed three times in 24 hours prior to the day of reservation and then moving locations after I arrive to the location to be moved again even father away and adding 40 mile round trip to even pick it up is a joke.

Évaluation :

5

Dog hair in the back of the truck

Évaluation :

1

I returned the truck after hours. We could hardly find the location at all and when we did find it there was no explanation as to where to leave the truck. We eventually found other trucks very far away from where we were supposed to leave the keys. I've never been to a uhaul location where the trucks weren't in a secure place and could be accessed by anyone at any time. It was very strange.

Évaluation :

1

The reservation did not include the dolly I had payed for. I had to drive further and rent another dolly.

Évaluation :

5

Great customer service .

Évaluation :

1

We are buying large cabinets for one of my retail stores. We rented the van to pick them up, got a call from the company we were buying them from 10 minutes later canceling the pick up and turned around immediately. We got 3 or 4 blocks and explained to your rental partner and yet still paid $35. For 15 minutes of a U-Haul rental. Horrible business sense.

Évaluation :

3

Make sure that the vehicles are cleaned, especially the cargo floor, surprisingly the cargo van floor was extremely dirty.

Évaluation :

5

Check engine light was on. Otherwise the location was great! Owner is awesome

Évaluation :

5

Super nice people and super easy to get what I needed and to return it when I finished.

Évaluation :

5

Very high quality.

Évaluation :

1

Absolutely the dirtiest truck I have ever rented! Had no window washing fluid to clean the filthy windscreen. The vehicle look like it had not been washed in months! I would like a partial refund!

Évaluation :

3

Didn't have a van so I had to upgrade it was 50 cent's more on milage other than that everything was ok

Évaluation :

5

Great service!!!!

Évaluation :

1

Old driving condition was horrible felt unsafe driving

Évaluation :

4

The hours should be more flexible on weekends

Évaluation :

5

Smelled of smoke

Évaluation :

4

super convenient location but when I got in the truck both the cab and the back smelled heavily like weed and someone had left their glasses in the vehicle which i returned to the rental location upon return.

Évaluation :

5

Quick service, super and convenient

Évaluation :

1

Customer service was terrible. The Lady told me that she couldn't come out and clear the truck because she was busy. Then told me to go out and get pictures of fuel and mileage before she can check the truck back in. The worst experience I ever had. Will not recommend this place to know one.

Évaluation :

5

very, very nice people

Évaluation :

1

Idk how many times I reserved a uhaul only to find that it wasn't even at the location... You guys should not reserve U-Hauls that are being used by other customers. Because every single time they didn't return it on time, and I drove around to different uhaul locations for six hours trying to find one... Very unprofessional.

Évaluation :

5

Quick and safe, the staff is very helpful in assisting me with the quick and efficient way of be on my way.

Évaluation :

3

Fuel indicator was not accurate. drove 1 1/2 blocks and the indicator showed that it had less gas, over an 1/8 of a tank less. listed close to 5/8, after driving to was close to 1/2 tank.

Évaluation :

5

Nothing, it was a great experience.

Évaluation :

5

Owners were very helpful and kind.

Évaluation :

5

Very happy with this location. Family run business that takes care of their customers!! Highly recommend.

Évaluation :

5

Polite, efficient, and very helpful U-Haul representative.

Évaluation :

5

Rafael was a very courteous and professional person! He greeted us at the door with a smile, and took care of our truck renting needs very promptly! I would totally recommend this place! and will definitely come here again!

Évaluation :

2

The owner of this location was 10 minutes late opening up. I had signed up for mobile check out, and it wasn't available, so I had to go inside, and they had to re-process everything i had put into the online form. So it took twice the amount of time instead of saving me time. The Van I had on hold was not available, so I had to switch out for a pick-up truck, which didn't fit everything i needed to transport.

Évaluation :

1

I chose the option to pick up the truck by phone without having to interact with a person for my own safety. There was suppose to be a lock box I could of picked the keys up from. I went through the online portal and there was no key. I called the locations number both because I couldn't find the box and the store front is not near the trucks or obvious to find. She said to come to the store and told me how to find it. I walk in and I tell her I'm here for the truck key. She said ok then goes to help another customer. The point of remote pick up is not having to interact with people or wait and I had to do both. There's also no sign in her front window that says I haul.

Évaluation :

5

Being an authorized distributor, they did a great job. The owner was very helpful and supportive and everything went smooth and easy.

Évaluation :

3

The site manager needs to come out and show the vehicle to the customers. Make sure he gives them all the correct information like the combination code for the lock, which by the way it was barely working. Explain why our truck didn't have a ramp. That really made our move a lot harder than it had to be.

Évaluation :

5

Awesome, quick and friendly staff

Évaluation :

5

Please provide a clean rental van to customers. Visibility is a must and the windows were so dirty and hard to see around.

Évaluation :

5

Excellent kind and lovely service

Évaluation :

1

It was very unclear where to check in and pickup the keys. The app did not work well. We arrived 15 minutes early, and we weren't able to leave until we'll after our predetermined reservation time. I won't use the app again, and I won't rent from this location again. I was also surprised by an additional fee, that I wasn't aware of in advance. Very disappointing with whole experience.