Online app for pickup and drop off doesn't work on phone. Only option to drop off vehicle and get code to open key drop box was to wait on phone for an hour with customer service (almost missed my flight because of this). I asked that I be called before my credit card was charged when the location opened up on the Monday, since I needed to pay for the rental on a different credit card. I was assured this would happen. It didn't. No call. Charge put on wrong card. No explanation as to why this happened when I called. No explanation as to why the app doesn't work either. Terrible process for such a large company!EMILY H.
Customer Reviews for Locvl Delivery
(U-Haul Neighborhood Dealer)
Pour nous contacter
Richmond, BC V6V2H9
Services dans cet établissement :
- Mon–FriDe 11 h am à 2 h pm
Heures d'ouverture spéciales
- 12/24/2022 - 12/26/2022: Fermé
- 1/1/2023: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
great staffLocvl Delivery G.
They don't check the cargo vans, we had to change the van after 30 minutes when we realized that the seatbelt was stuck around the chair and we also lost timeManuel A.
They mentioned close at 8 pm at Friday and I called them before I left to drop of and he confirm to come as they are open ????? Once been there nobody there also nobody pick up the phone . There are no key drop box just box with code lock ?????? Really bad experienceSALAH A.
The location and the people were excellent. UHaul web and text notifications were substandard and that experience was deeply frustrating. It was also unreasonably expensive for a four hour rental.Chris M.
The self check in procedure is unnecessarily complicated. Why do I have to enter the odometer and take a picture? Why do I have to take a picture of where I parked it if you have my location shared in the browser? Why do I have to take two pictures of the inside? What is magical about two pictures compared to one or three or 726?DOUGLAS S.