Évaluations des clients Lone Star Customs

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Lone Star Customs

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Diane I. le

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Just make sure the back is swept out.

christina C. le

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Le client n'a pas laissé de commentaire.

Corey G. le

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Le client n'a pas laissé de commentaire.

Janay M. le

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The Uhaul Representative was very friendly. My equipment was available when I arrived. I would recommend this location to a friend.

TIMOTHY O. le

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I locked key inside vehicle sorry

Donna R. le

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He was great. I was in and out in minutes. Very helpful because I needed to get a truck fir in town moving.

Melissa R. le

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The man at the location expected me to hook up the trailer myself. When I said I did not bring help he seemed put out by having to help me. The location of the equipment is almost impossible to get to. I have been using UHaul for years and I will not rent from this location again.

james M. le

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This locationwas good and there staff were great people.

Bionca C. le

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Le client n'a pas laissé de commentaire.

Carl U. le

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Le client n'a pas laissé de commentaire.

James H. le

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Le client n'a pas laissé de commentaire.

Jordy A. le

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Le client n'a pas laissé de commentaire.

Mikia R. le

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Very great customer service experience

Sarah T. le

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The truck itself (inside) was very dirty. They did not have my reservation, but that would be U-Haul itself, not the local dealer.

neva T. le

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The man who checked me in wasn't very knowledgeable with the computer he tried to charge me for 2 days for a rental that was returned 8 hours later. Very disappointed in the service. Will never go to that location again.

JAMES A. le

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Nothing. The staff was great to me.

Douglas H. le

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Nothing

THOMAS P. le

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When picking up the trailer I was only told where it was and that I could back up to it and take it, There was no direction on how to hook up the trailer or inspection to see if it was done right. Upon getting the trailer to my house to load the vehicle on the trailer came unhitched and hit the tailgate of my truck causing a dent. I had read the instructions on the trailer and I believed that it was hook properly, if I had someone check it before I left the facility then I am sure this would not have happened.

Belinda J. le

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Inside of the trailer I rented was not clean at all. We had to clean it out before we could use the trailer.

leroy V. le

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Easy to sign for vehicle, and easy to turn in :)

Matt H. le

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Le client n'a pas laissé de commentaire.

Amasa C. le

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Le client n'a pas laissé de commentaire.

JAMES A. le

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Le client n'a pas laissé de commentaire.

Thomas M. le

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Le client n'a pas laissé de commentaire.

Dave G. le

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Le client n'a pas laissé de commentaire.

Ronald G. le

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The system wasn’t working correctly.

David R. le

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Le client n'a pas laissé de commentaire.

Daisha M. le

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Le client n'a pas laissé de commentaire.

Santa C. le

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Le client n'a pas laissé de commentaire.

Rhonda H. le

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The gentleman met me outside before I even got out of my trunk- to help me disconnect the trailer and place it to the side of the road with his other trailers..Very friendly and helpful.

Ronnie W. le

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Le client n'a pas laissé de commentaire.

Puaala P. le

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I brought the truck back with the transport trailer attached to have them check the hookup. They were very supportive and helpful.

rosanna E. le

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Great and feiendly customer service.

Jakeshia S. le

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Le client n'a pas laissé de commentaire.

Chantelle M. le

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The representatives at Lone Star Customs shop was awesome. They were helpful and very knowledgeable.

Shaneal S. le

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Le client n'a pas laissé de commentaire.

Peter V. le

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Fix equipment before renting, did express check in on line, this did nothing to speed up process. Staff could not figure Out reservation computer system.

Diane C. le

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Le client n'a pas laissé de commentaire.

Jesus R. le

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Le client n'a pas laissé de commentaire.

TYLER F. le

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Drop off location was closed on Sunday when we dropped off. But the location was easy to access and had plenty of room to leave our trailer

ron H. le

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This shop is fast and friendly. My go to shop now!!

Deondra M. le

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Le client n'a pas laissé de commentaire.

hailey W. le

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Le client n'a pas laissé de commentaire.

michael J. le

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Le client n'a pas laissé de commentaire.

Joahna S. le

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I had a really hard time getting anyone to answer the phone. I called all hours of the day and never got an answer or call back. The following day I tried to call again and still nothing so decided to just show up in person to confirm my reservation. The older gentleman working was on a personal phone call. Also, he said he didn’t have me in the system. I just didn’t like the overall service at this particular location. However, when I went back to actually pick up my rental, the younger gentleman working that day was very helpful

Jim B. le

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Le client n'a pas laissé de commentaire.

Robert K. le

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Le client n'a pas laissé de commentaire.

Eliezer N. le

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N/A

Deirdre J. le

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Le client n'a pas laissé de commentaire.

Gordon B. le

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Le client n'a pas laissé de commentaire.

timothy P. le

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Le client n'a pas laissé de commentaire.

Steven P. le

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This place made it easy. Friendly employees

Danny S. le

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Le client n'a pas laissé de commentaire.

Trena W. le

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Le client n'a pas laissé de commentaire.

Kevin K. le

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This was the trashiest Uhaul rental ever. The cup holders were dirty, there was dog hair all over the cabin, and a pit bull that greets you at the door when you get to the location. After telling them we don’t like dogs, they did nothing. I posted the pics on Twitter, and heard from a representative who essentially did nothing but ask me to send them my contract number. I rent from Uhaul often, but this is less than professional.

jessica P. le

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Le client n'a pas laissé de commentaire.

crystal N. le

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I dont know who was responsible for the extra charges on my card. First, the man didnt do a walk around or check of the Uhaul. I sholud have insisted. I was charged for blankets ( that wasnt present when I used it) extra day,( although I only used it for 12hrs) Also mileage that I didnt use. I had to call a corporate to get my money back. Its how I found out all these charged was placed on my card. All fraudulent . However, since then my money was returned. I will never use that location again.

Chateau B. le

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Le client n'a pas laissé de commentaire.

STEVE M. le

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Le client n'a pas laissé de commentaire.

Todd C. le

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Friendly and attentive staff. Very good overall experience.

kirsty H. le

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Le client n'a pas laissé de commentaire.

Alton K. le

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Le client n'a pas laissé de commentaire.

Jolyn G. le

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Le client n'a pas laissé de commentaire.

JAMES A. le

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Le client n'a pas laissé de commentaire.

cameron P. le

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First off, we went to drop off our trailer so that we can use the uhaul ramp to make getting our stuff out easier, but the doors were locked and the windows to the business are tinted so we couldn't see in. The open sign was on and here was a car outside but no one ever opened the door. We called and called because neither one of us wanted to detach the trailer wrong or just leave it out but there was no answer. Second, we had such terrible trouble getting the uhaul and trailer into the "parking lot" because it is so small and right next to a busy roadway. My husband and I are not professional trailer or truck drivers, so this was very frustrating, especially since no one was there to help. So we ended up driving to another uhaul location so that we could get some help (the one on veterans memorial and second street). Not only was the wait extremely long just to ask if we can leave our trailer but the lady said no because they had too much equipment already on the property. She said she would call another location to see if it was okay to leave it there, but this would be the third location we go to, and on top of that, uhaul does not give you unlimited miles so driving around looking for a place to take this trailer was wildly inconvenient. So we ended up just in hitching the trailer ourselves back at the original location. No problem. HOWEVER, we went back to drop off our truck a few days later and we thought it would be no problem because this time the people were there, BUT NO. Mind you, we returned the uhaul back, just as it was, same gas, swept the inside, everything. They charged us $62.00 to refill the tank because they said we returned it empty. Luckily, I took pictures of the gas meter before leaving the truck that showed i returned it with 1/4 of a tank, just as it was received in our contract. We went back after seeing the charges (probably about 30 minutes after dropping it off) and spoke to Jay, who denied the tank was at 1/4. There was no way the truck went down a whole 1/4 of a tank to empty from driving it two miles from our house to the location. But after going back to check, Jay realized that we weren't lying and said he would correct it right away (which really meant the next business day). To me, it felt like they wanted to just charge us because that's bogus to say it's empty vs 1/4 of a tank. Not an honest mistake. This location was not professional or convenient at all.

henry P. le

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None

ERIC C. le

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Le client n'a pas laissé de commentaire.

BRYAN G. le

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A little better training for the people using your program to check out equipment. And I don't appreciate them not checking in the trailer when it is turned in on time.

ERIC C. le

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Le client n'a pas laissé de commentaire.

Daniel R. le

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Le client n'a pas laissé de commentaire.

Lance M. le

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Let me preface this, this was my mistake for not doing my own pre-checks. The car dolly I picked up from this location had an inoperable lighting system. I was pulled over three times before I gave up for the night and finished my drive.

TALETHA P. le

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Le client n'a pas laissé de commentaire.

Jon B. le

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Didn't sign my trailer in after turning it in almost resulting in overdue charges/missing trailer charges

HENRY H. le

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Nice people. Worked out well. Anticipate getting a truck for our upcoming move

Wyatt C. le

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Le client n'a pas laissé de commentaire.

George C. le

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Le client n'a pas laissé de commentaire.

Eric W. le

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Le client n'a pas laissé de commentaire.

Coraima S. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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Nothing, my representative was very polite and knowledgeable, he ensured I fully understood everything and if I ever need to rent again I will definitely use the same location again.

JAMES C. le

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In case of emergency they should be able take card payment over the phone. That is very inconvenient.

LIONEL B. le

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Le client n'a pas laissé de commentaire.

Kiyara R. le

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Le client n'a pas laissé de commentaire.

Peggy S. le

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very helpful..

kelly H. le

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Le client n'a pas laissé de commentaire.

Lidia P. le

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Staff was extremely helpful and kind.

wayne W. le

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Convenient

Vaoita P. le

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Le client n'a pas laissé de commentaire.

Nicole F. le

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I came after hours to drop off the truck so I couldn't say much about the facility, however the rep. Was very nice and patient over the phone

Michele W. le

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Le client n'a pas laissé de commentaire.

Sherman B. le

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Le client n'a pas laissé de commentaire.

Brandy S. le

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Le client n'a pas laissé de commentaire.

curtis R. le

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Le client n'a pas laissé de commentaire.

DAVID G. le

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Le client n'a pas laissé de commentaire.

Isaac C. le

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This place was not my first choice, but with our chosen location not having the right size truck, we were sent here. Would not use them again. Customer service was not good, and the whole experience was not pleasant.

lovell B. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Having problems with a dispute of being overcharged for equiptment from UHaul. Not throught the location I got my dolly.

Kathrine A. le

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Le client n'a pas laissé de commentaire.

MONTIE B. le

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Le client n'a pas laissé de commentaire.

Tomas R. le

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Le client n'a pas laissé de commentaire.

NATHANIEL S. le

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Le client n'a pas laissé de commentaire.