I had an awful experience the first location i was supposed to receive the truck at lied to me and said they couldn't do it so i was sent to another one and they weren't bad but not professional at all. I deserve my 50$ refund for my original reservation not being fulfilled.
Jorden W
Customer Reviews for Lone Star Customs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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All factors perfectly work excellent, their is nothing I could target for improvement.
jose sFriendly and accommodating staff. Knowledgeable about my needs and what works best for me. So, yes I would use there services again and recommend them to anyone.
michael sBest customer service in town.
rodolfo SConvenient and quick seevice
Mark HWas disappointed that there wasn't a dolly. It was a big inconvenience, had to go purchase one
Marie WY'all were excellent...don't change a thing. ✌🏾
AMBER HThere needs to be a bigger sign out, as there was only one truck outside, i almost missed it
Breya WWhen I picked up truck it had 7/8 of a tank of fuel, I returned it with 7/8 tank and was charged for fuel. Never trust this location they were shady as hell.
Leo NMy reservation was supposed to be 68 the company said they didnt have a reservation then they had it then they didnt and then charged me almost 200 then my phone magically disappeared while I was in the building the workers when asked to see the video recording said the "cameras dont record" i filled the gas tank back to half a tank the way it was and they claim I owe them almost $60 more dollars I will never ever ever rent from them ghetto low life rude people. When I came to return the vehicle NO ONE CAME OUT TO HELP ME THEY DIDNT CHECK THE TRUCK OR GAS I HAD TO LEAVE NO ONE WAS THERE THE MECHANIC SAID THEY QERE ALL GONE ABSOLUTELY PATHETIC
tiffany bI made a reservation for a one way trip when I got there they told me that the truck wasn’t available and there wasn’t nothing that they could do to help me I wouldn’t recommend this company to my worse enemy
Brittney HThe moving guys were great. They unboxed carefully and helped me assemble.
Kim BCheck in and check out too easy.
Pedro CWe were running behind and needed to leave our car overnight. People were professional and understanding, car was fine the next day as we returned the truck. Price for extra time was a lot less than I expected. I was not gouged and it was more than reasonable.
Rebecca MTruck was a little rougher than expected, meaning transmission was pulling, lots of shifting down
Alexis WThe truck was very dirty and it wasn’t in a good condition,
LicurgoE NI was literally just dropping off. Hard to screw up. Surprisingly had a human being come out to greet me. He was nice enough.
Steven BThe requested dolly was not available. The mobile pick up did not work. The site was unresponsive at the pickup point
Mark SI’m contacting a lawyer y’all have a third party I guess is what y’all call it who I rented a uhaul from today who was so unprofessional I would refer a damn dog y’all will be hearing from a lawyer on my end
Shaqueta Svery friendly and quick service.
Lorraine TAlways have an employee there during regular working hours for Uhaul. Had to wait 30 mins. to get a Uhaul representative there to give me keys to a truck.
Thomas OUhaul charged me twice and I was very disappointed about that but other than that it was good.
Christopher HI did the drop off employees job. I literally did his job. From checking the gas/milage to going behind the counter with my phone and scanning the code for the employees with my own phone(my phone was at 4 % had to go to my car get my charger and have him plug it in behind the computer. ) then I proceeded to go threw the employee checklist and closing out my rental. I had to explain to the employee I was being charged a extra 38$ for gas fees.
Mitchel GAt the beginning I was told that I was going to get charged according to the miles I use. When I went to return the vehicle ni one new what is going on. I was waiting 2 hours to return the vehicle and comeback next year. I did go back next year I waited another 2 hours and I was surprised that all my money that I put as guaranteeing was taken. I was told that I won't be charged by miles but city. I'm too disappointed.
antonio cIt would be helpful if the store employees knew how to hook up trailers. I did not ask for help but he quickly stated he never connected the auto transport to a Uhaul truck before.
Jordan AStaff were efficient, quick and professional. Truck was in good condition.
Orlando MGreat location. Staff is very friendly and helpful.
Nicholas WEasy pick up and drop off. Would recommend this dealer.
Mandy MGreat customer service, through yet speedy checkin process, and professional! Would recommend and use again.
BRANDIE STruck felt as if it had transmission issues. Brake did not work good. Seat belt kept chiming
penny AFirst, I went to the office located at veteran's memorial 190 Business in Killeen. There was a lady who told me that there she was working by herself. Recomended me to go and look for a different location because she was busy to attend me. I went to Fort Hood store and the gentleman from there has customer's service skills.
Janet CThe trailer was sitting in tall, wet grass. I was expected to pull it out and hitch it up on my own. It took a good 10 minutes to work it out of the mud and grass and I got pretty dirty in the process. Not a good location to keep trailers. I will not use this location again.
Dale GThe person who did the intake just took the keys and sat down at their computer. After I stood there for a bit, the man told me he would take care of it and email me. Now I know why he did not want me to wait around, he charged me an additional $178,2 that he was not supposed to. I already paid $228,45 when I rented the truck and I brought it back swept, with the pads folded and with 7/8ths tank of gas like I was supposed to. This location is scamming people! I'm now having to follow up to get this unauthorized charge credited back to me credit card. I would investigate what these guys are doing on your company's behalf.
everett bJust make sure the back is swept out.
Diane IThe Uhaul Representative was very friendly. My equipment was available when I arrived. I would recommend this location to a friend.
Janay MI locked key inside vehicle sorry
TIMOTHY OHe was great. I was in and out in minutes. Very helpful because I needed to get a truck fir in town moving.
Donna RThe man at the location expected me to hook up the trailer myself. When I said I did not bring help he seemed put out by having to help me. The location of the equipment is almost impossible to get to. I have been using UHaul for years and I will not rent from this location again.
Melissa RThis locationwas good and there staff were great people.
james mVery great customer service experience
Mikia RThe truck itself (inside) was very dirty. They did not have my reservation, but that would be U-Haul itself, not the local dealer.
Sarah TThe man who checked me in wasn't very knowledgeable with the computer he tried to charge me for 2 days for a rental that was returned 8 hours later. Very disappointed in the service. Will never go to that location again.
neva tNothing. The staff was great to me.
JAMES ARien
Douglas HWhen picking up the trailer I was only told where it was and that I could back up to it and take it, There was no direction on how to hook up the trailer or inspection to see if it was done right. Upon getting the trailer to my house to load the vehicle on the trailer came unhitched and hit the tailgate of my truck causing a dent. I had read the instructions on the trailer and I believed that it was hook properly, if I had someone check it before I left the facility then I am sure this would not have happened.
THOMAS PInside of the trailer I rented was not clean at all. We had to clean it out before we could use the trailer.
Belinda JEasy to sign for vehicle, and easy to turn in :)
leroy v