Customer Reviews for Lone Star Storage
(Concessionnaire U-Haul dans le voisinage)

525 évaluations

3588 Golden Triangle Blvd #100   Fort Worth, TX 76244

(817) 431-3825

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/28/2022: Fermé
  • 5/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(817) 431-3825

3588 Golden Triangle Blvd #100
Fort Worth, TX 76244

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/28/2022: Fermé
  • 5/30/2022: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
3

Drop off was done over the weekend.

Chad R. 
Évaluation :
1

They did not have my appliance dolly and I had to go to 2 other stores to find one

Spencer H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad M. 
Évaluation :
5

Easy drop off. No hassle, quick and easy.

Jeff C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris P. 
Évaluation :
5

Great customer service and very helpful! I would definitely go back to rent from this location again. The process was easy and fast , he had everything ready and checked us in and out fast , this was a great convenience not to have to wait around. Merci

Virginia B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brad W. 
Évaluation :
5

Great dealer! Friendly and tge truck was spotless. Great move with no hidden cost “surprises” at the end. Merci.

Robert W. 
Évaluation :
5

Great service, very friendly.

Steve W. 
Évaluation :
1

Have someone there to help or hire more people to answer the phones at uhaul on the weekend.

Shanna R. 
Évaluation :
4

The pricing was not transparent on the equipment- I was switched to a different pricing scale with no notice

Benjamin S. 
Évaluation :
5

The representative at this location was great. Very quick and helpful on both ends of the rental

Kevin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin R. 
Évaluation :
5

A small office with big heart. Friendly staff who maintain clean, well running trucks. Merci!

Jodi M. 
Évaluation :
5

Truck was ready on time, clean, the folks who work there were friendly. The process was easy and efficient.

Gina T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad M. 
Évaluation :
5

This is my favorite location. they are always friendly and super helpful. wish i could get all my business rentals done here.

Abigail B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Excellent service as always at this location. Fast and friendly.

MARIO R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan Z. 
Évaluation :
5

Nothing to do. I love the services provided by the people at the location where I picked the truck from.

Basiru A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley I. 
Évaluation :
5

Excellent service à la clientèle

Nancy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTONIO J. 
Évaluation :
5

The check-in process isn't user friendly.

Jon J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lance B. 
Évaluation :
3

I called 3 times to get information, left vm never got a call back. Went to location 1 person was there doing something with his back to me. I ask a question he didn't even acknowledge me so I walked out.

PAUL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG W. 
Évaluation :
5

Very helpful and respectful and went out of the way to help us . I give them a ten

Timothy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia F. 
Évaluation :
5

Quang was very professional and helpful!!!

Jackie B. 
Évaluation :
3

I was able to reserve an appliance dolly, but there wasn't any there when I went to pick it up. Very inconvenient on a time sensitive day.

CHASE T. 
Évaluation :
2

I reserved half a dozen moving blankets and was told when I picked up U-Haul after hours by rep they would be in truck. They were not present I was charged for them however for the duration of the rental. So the rep lied about it. Would not use this location again.

Jason Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura D. 
Évaluation :
5

Very friendly fast helpful and knowledgeable.

Kathie P. 
Évaluation :
4

Nothing! I was very satisfied.

DEBORAH S. 
Évaluation :
4

This location changed owners a couple years ago. Its much better now.

JAMES A. 
Évaluation :
5

So close to my house - great guy to work with - will be using this location going forward.

LAWRENCE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY H. 
Évaluation :
3

Store was somewhat unorganized

TRAVIS G. 
Évaluation :
3

I don't believe this is a location issue when the equipment is so beat up and tired.

ALI S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven L. 
Évaluation :
5

Rental place was great, was a lil late but lone star waited for me and was super quick and helpful. I need to move in a couple weeks and i will be using them again

JAVIER V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES Q. 
Évaluation :
5

The uhaul dealer where we returned our car was super supportive and cooperative. Thank you. Recommend this company to everyone.

ESPERANCE M. 
Évaluation :
5

Excellent customer service. Was able to return the vehicle transport ahead of time, thereby alleviating issues with unloading the moving truck. Returned the truck the next day, fast and efficient. Wayne was very helpful.

JAMES ALLEN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
2

The check in and check out process is very weak, I continued to ask for a final receipt and they said it was emailed to me which I have never received and the mileage I drove based on the estimate was a lot less so my total should have been less and again I have not seen a final bill with a reduced amount. The gentleman working seem to be bothered that I was there and very unhappy that I asked him to come and inspect the truck with me upon return.

KEVIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KOLBY S. 
Évaluation :
3

The equipment I requested was not in my truck when I rented it. I talked to 2 different people to get it refunded and in the end, it was not done.

Kenneth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD W. 
Évaluation :
2

When I got there no one greeted me. The person who I spoke too was very unhelpful. I think they assumed I would just leave my trailer. Not like I would know. I wanted a receipt that I had returned the trailer. The person was unable to help saying the actual Uhaul employee was away. Then I asked if he or she was coming back. They said in a few minutes. Just seemed like customer service or human interaction was foreign idea to this person who never provided me a name. Business card I took had a Wayne Nguyen as manager. I tried getting my trailer off my vehicle. I had to ask for help several times before this person would help. He did help me get off the trailer but was not able to get me a receipt. He said I'd get it emailed to me which did happen the following day. It was just a poor experience after driving 20 hours and a great experience in San Diego at Uhaul.

SEBASTIAN L. 
Évaluation :
5

Love the guy that runs this location. He's courteous and professional.

ANTHONY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley H. 
Évaluation :
5

The gentleman that attended to me was very helpful and friendly.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred P. 
Évaluation :
5

Everyone there is so friendly and helpful. They seem family oriented and always have my equipment ready to go.

JENNIFER F. 
Évaluation :
3

There was no spare included and we had a bad blowout due to bad tires. We waited several hours to get the tire changed which ultimately let us to returning the trailer late resulting in a $66 additional charge.

Jimmy R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Willie S. 
Évaluation :
5

Very helpful and knowledgeable

Carolyn H. 
Évaluation :
5

Very knowledgeable and very helpful

Carolyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RILEY H. 
Évaluation :
5

Quick and easy process.

Corynn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY G. 
Évaluation :
1

Costumer service is really low

Fortino L. 
Évaluation :
5

Keep up the great service!

JEFFREY G. 
Évaluation :
5

Very friendly and courteous

John R. 
Évaluation :
2

Did not let the customer know that supplies were not available and shop was not clean by any means

Bradley A. 
Évaluation :
1

They are not friendly. And kept asking me for information that I had already entered when I reserved a truck online. Why add information online when you're just gonna be asked for it again. And the location was not adequately marked as a rental store as the office in located in the same office as a cell phone repair shop!!

CHESTER S. 
Évaluation :
5

Everything was nice. Great service!

Marcus D. 
Évaluation :
3

location did not have furniture pads available to rent disappointment

ANGEL R. 
Évaluation :
5

My only issue was the app when turning in the vehicle. The app would not accept pictures to process the return. I was in the parking lot for 45 mins before I gave up trying to process the return. That soured my experience otherwise it was easy to book via the app.

Eugene Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony D. 
Évaluation :
3

I had ordered an appliance dolly and 0,5 order of moving blankets with the truck. When I arrived to pick up the truck I was told that they were out of moving blankets. When I was doing the vehicle inspection and asked where the appliance dolly was, I was told that they were out of appliance dollies also. They gave me a box moving dolly instead

WALTER R. 
Évaluation :
1

They didn't attach my auto transport correctly and damaged my truck tailgate.

NICOLAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLIE R. 
Évaluation :
5

I hurt myself moving and I was close to the wire in getting the truck back and the guys were super understanding and kind when I went to check it in.

Wendy S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randal S. 
Évaluation :
5

I did the mobile check-in. It wasn't quite as simple as I thought it would be, but still worked out well in the end. I had to contact someone to complete the reservation.

Lisa S. 
Évaluation :
4

It was close to our final destination, and the self- return process was also quick and easy.

Mary I. 
Évaluation :
3

The van was filthy with dog hair. I simple vacuum would have eliminated the hair and a spray would have reduced or eliminated the stench. Very displeased with Uhaul.

LYDIA D. 
Évaluation :
4

Easy transaction. No problems at all.

TRAVIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KELLY G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry W. 
Évaluation :
5

These guys are great! They helped me out with a late minute storage need and a truck. I rented 2 storage units and rented a truck 4 different times, never a problem. Awesome over all expirence, would not hesitate to use in the future for truck or storage rental need.

Craig W.  |  Expérience générale 
Évaluation :
2

Very nice ppl. But that doesnt help the swamp pit in the back where i stored my boat and trailer. I even bought a yard of gravel and tried to fill in some of the huge mud holes but it didnt help much.

Cory B.  |  Expérience générale 
Évaluation :
5

No complaints. The price was right and the storage space great. Would recommend and would use again. Friendly and helpful staff.

WALTER M.  |  Expérience générale 
Évaluation :
5

Facility is clean and well kept.

LORRI R.  |  Premières impressions 
Évaluation :
4

Wait was a little long but it was Saturday morning with several people in line and the phone constantly ringing with only one person working. Wayne did a great job tending to customers however.

Privacy R.  |  Premières impressions 
Évaluation :
4

New management seemed to be awesome. They just took over first of the year and pointed out a few kinks from the previous owner, but am hopeful for the improvements coming

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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