The check in experience was terrible. I was told someone would be there until 6:30 and I arrived an hour earlier. No one was there, which was extremely concerning considering the location, and the self check-in (which I specified to a uhaul representative upon confirming my reservation that I DID NOT want), was extremely faulty. It took me almost an hour to get the truck in my hands.Taylor D.
Customer Reviews for Long Lasting Sales
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Paterson, NJ 07524
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 6h30 pm
- Sam : 10h am à 6h pm
- Dim : 9h am à 1h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Location owner / worker was not present for pickup. Had to do the whole thing over the phone (after my initial reservation was changed on me day of). Location is also damn near impossible to find because it's behind a sketchy warehouse with no signage. Then the gas and mileage were both inaccurate, therefore I was charged improperly for both.Daniel M.
Le client n'a pas laissé de commentaire.George C.
The van wasn't at this location so we had to go to another place. When we got there, there was no one there and no way to access the van. Finally, 30+ minutes later we got someone on the phone and we were able to get on our wayDean M.
Le client n'a pas laissé de commentaire.Muyad A.
Le client n'a pas laissé de commentaire.sami A.
Le client n'a pas laissé de commentaire.Michael S.
Only problem I had which would be of no fault to this location would be that I arranged for and reserved a truck in the town I was moving to to save mileage.. and was diverted to this location last minute which added an additional 15 miles to my trip.. making the mileage cost.Matthew B.
Hard to find location.Tomasz O.
Nobody onsite to provide keys. Took me 45 minutes to get in contact with the person that had the keys.Jeffrey H.
Le client n'a pas laissé de commentaire.Philip G.
Great people 😊Timothy M.
Le client n'a pas laissé de commentaire.Junior M.
Le client n'a pas laissé de commentaire.WALLY D.
Hard to find locationGazi T.
Le client n'a pas laissé de commentaire.Jeffrey M.
Le client n'a pas laissé de commentaire.michael F.
Le client n'a pas laissé de commentaire.Britney I.
Location was also changed without knowledge causing confusion and inconvenience. Parking space was also right next to a loading dock, so was hard to park vehicle. No personnel to offer assistance. Very difficult to find location entrance.Arch P.
Le client n'a pas laissé de commentaire.craig M.
Great individual who helped with the van. Online system was slow which was a bit frustrating.Jason W.
Le client n'a pas laissé de commentaire.Guillermo R.
Le client n'a pas laissé de commentaire.ARTUR K.
Le client n'a pas laissé de commentaire.Mark V.
We schedule a pick up for one place and was unable to collect the keys and got sent to another location. This caused a 1,5 hr delay in our moving time. However customer service was nice enough to extend us a credit for the inconvenience. I would suggest when your using different businesses as pick up locations that they are made aware and if it's not possible to pick up the customer is made aware beforehand and not sitting and waiting.David I.
Le client n'a pas laissé de commentaire.Carlos H.