No one was available when I returned the trailer.
Tim W
Customer Reviews for Long Nursery Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Very friendly and helpful. Employee came over to help when I drove in. I was in and out is less than five minutes.
Erik EApparently there is no one routinely manning the facility during regular business hours. The sign at the counter reads "Call Dave for service". I did so at pick-up time and waited approx. 30 minutes for Dave to show. He did not respond to my voice mail messages nor my text message while I was waiting to pick up the rental vehicle. I think most customers (and me) would expect someone to be present and responsive to customers when they arrive at a business during normal business hours.
Dean CGreat people. Very nice and professional.
William BPick up and drop off at Longs Nursery is always so easy. I wouldn't choose another location!
Tanya SWe were accused of thief and threaten to have authorities called on us by Corporate office even though the truck was returned.
Wendy SWhen I made my reservation for 8:30 it said the office was open at 8. I arrived to find that the office wasn't opening to 9 and I had to do a self service check in. The self service check in did not work, despite multiple attempts and calls to uhaul customer service. The employee did not arrive to the store until 9:15. I was ultimately put an hour behind and late for my appointment. The truck cab was dirty with dried mud on the floors.
Kristin CJust keep up the Good work.
leland aBoth locations are good sites with helpful and great personnal. The trailer leaked and caused water damage to mutiple of books.
Jim SThe man at the desk is awesome! Helpful and friendly, and he's got a cute little puppy :)
Crystal Pyou can drop off with a mobile device, make sure your cell line is of top line and your cellular service is of top line
Zhili WVery nice and personable
Sue BThe phone application was extremely frustrating. I Discovered it was easier working through the website.
Carlton EThe vehicle was new, clean and easy to drive. Service at Long Nursery was exceptional - very helpful and courteous. Overall great experience!
Kristi WDrop off was smooth, staff person very friendly. Check in was all of 10 mins and was able to confirm that I wasn't charged for the items I never received for use.
Matthew GVery nice and helpful service! I'm a repeat customer!
DANA YProfessional Staff, Very well maintained location, and a overall positive experience.
Daniel DIt was a very easy process to rent a trailer to transfer my washer/dryer to my new home. The person who helped us was very informative and made sure everything was set up properly before we took off. Drop off was very easy too, will definitely be recommending this service to friends and family!
Jensen GThe female clerk who serviced me was excellent, it was raining at pickup and drop off, she did not hesitate at all. She deserves a raise/ bonus.
Steven CI was pleased with everything. The girl who rented to me explained everything to my satisfaction and was very pleasant. Returning it was a breeze and the condition of the vehicle was very clean and worked well.
DREAMA MI did not appreciate receiving a text accusing me of stealing U-Haul's vehicle. I returned the truck the evening before it was due and used the drop-box for the keys.
Andrew HNothing is needed
Richard EThe staff I met was nice,good welcoming facial expression.Attended to customer politely.Though,that was my first time there.
Lawrence OI wouldn't change anything. In and out quick and easy return.
John DExcellent
ROBYN MThe phone based checkout needs improvement. It froze on the last picture I was submitting and wouldn't allow me back in so I didn't even know if the checkout process completed.
Scott Mgreat job, excellent customer service
tammy lThere were much closer drop off locations at my final destination but I was directed to a location that was an hour out of my way.
Michelle Hnot a corporate store so totally different but the man there was great, and helpful as I needed to unload a bit before 'releasing' the trailer and took up space on his lot in the meantime. very nice man.
John SGreat staff and great vehicle. Easy pickup and drop off to same location.
Jim BNothing. The rental and experience were smooth and easy.
Samuel SI was unable to locate the code to open the metal box where my key was being kept within my no-contact online order. Had to contact customer service (but it was a very quick call with success).
Cara GI was in and out in about 6 minutes, which was great. The trailer was in very good condition, nearly new by the look of it. The Drop and Tow Automatic Coupler was a nice improvement over the old Handwheel Coupler. This is the first time I'd rented from this location, because the location I usually use did not have a 5' x 8' enclosed trailer available, only a larger one, which I did not need, nor want on account of it being a little more difficult to maneuver through narrow city streets. Only downside was that this location was about 20 minutes farther away.
Keith FExcellent service
STANLEY TThe online check in was horrible. The office worker was helpful.
Kristin SVery good service with 26' van
CHARLES PGreat Customer Service
Ramon HVery nice and helpful. My go-to for local U-Haul
Maria BPlease make people aware of all the things they need to do. I wasn't told to verify the condition of the truck before leaving the premises,or the process for returning the vehicle. It was done through texting and I didn' see it until I was almost home. It was a little frustrating!
Justina Egreat location and service!
Deborah SVery good people
Kevin NOk
PETER HGreat first time experience and will definitely be a return customer. The whole process went smoothly. The office was a bit busy and had to wait in line, but that wasn't an issue. Merci.
Kathleen WCheck-in using my U-haul app never works. Especially taking photos of my driver livense. It will take the photo but not upload. Also, I am a regular customer. Why must i do every tome?
Lee FWe were still charged for dollies we never received for rental. We were also texted and emailed about returning the truck and equipment and incurring a late fee even though we had returned the truck the night before and never received equipment we reserved.
Frank S1. The truck had a locked in Tire Pressure System warning light when I picked it up. I was told that a tire had been replaced and tire pressures verified and "not to worry about the warning". The person stated that the light would be cleared during the trucks next maintenance period. When I got the truck home, I checked all 4 tires and not just the one the TPS system had an error for (TPS stated "Driver's side rear low") All tires were approximately 80 psi as required with the exception of the Passengers side rear tire that was 30 psi low. I pumped it up with a bicycle pump and the TPS warning cleared. I see that as a safety issue. 2. I also looked at the acceptance pictures for the truck and all of them were low quality and did not indicate any truck damage. This required me to take many pictures of the truck to indicate all of the scrapes and dents that were previously made to the truck. There were creases down the whole side of the truck and dented fenders.
Russell SVery friendly and pleasant staff.
HANSJORG SNo smoking when renting.
GARY SBack of truck was not swept but by no means filthy. Otherwise, staff great, equipment in good working order and ready when expected.
Jeffrey DI want to know why the deposit has not been returned to me and I need it thanks my name is Monica Camargo
monica cHonor your reservations.
John HFast and convenient. Picking up the truck was easy
Steven OCan not think of a thing they should do better.
George S