Customer Reviews for Longs Auto Sales & Service
(U-Haul Neighborhood Dealer)

114 évaluations

20620 Leapwood Av Ste B   Carson, CA 90746

(310) 523-1820

Heures d’ouverture

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(310) 523-1820

20620 Leapwood Av Ste B
Carson, CA 90746

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

I received the truck and the gas tank was on E. I had to spend more money just to fill it up.

Alexandria Parker 
Évaluation :
5

Calvin always gives excellent customer service!

Laythan Armor 
Évaluation :
5

Calvin, the representative, was fantastic!

Laythan Armor 
Évaluation :
5

The U-Haul on Leapmont which very courteous stayed late for me fixed my paperwork and made this an all-time great rental. I will rent for them always because the man was very very polite very courteous and patient. I suggest you use them for renting your U-Haul needs.

DEBORAH Fisher 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim Vera 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malinda Lewis 
Évaluation :
2

Le client n'a pas laissé de commentaire.

joshua brumfield 
Évaluation :
1

The truck was not delivered in the clean state that it was expected to be returned. The location was not open on drop off day despite listed business hours. The rep I dealt with on pick up was less than enthusiastic and did not go over any details of the process, and this caused a misunderstanding during drop off in which I did not capture details of mileage or fuel tank level. Highly recommend this location be removed from Uhaul franchises.

Leah D'Andrea-Lee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Villanueva 
Évaluation :
5

I received excellent customer service from a professional representative.

Linda Hamilton Hembrick 
Évaluation :
1

Was given a remote pickup, for which I was not informed. Then when given the lock combo over the phone, the lock did not open. I had to wait for someone to come open it for me. From the point of arriving to pick up truck, it took over an hour to drive off. Also, the truck that I paid 1600$ for had no air conditioning which was great for my ride through the desert! Not sure I want to use you again.

Jeff Fielder 
Évaluation :
5

Great trucks & service maybe u can lower prices for for nonprofit FOODBANK use.

CARLOS COATES 
Évaluation :
3

Make sure that the truck windshield is clean and the truck itself and doesn't smell. We had to go to the closes gas station to clean the windshield as soon as we left from picking it up.

Edith Leauanae 
Évaluation :
5

Nothing. The entire process was smooth as silk.

CAROLYNN DOUGLAS-MANOR 
Évaluation :
5

No suggestions. Customer service was great, transaction was quick with clear communication, and an overall positive experience.

Larry Gluchow 
Évaluation :
5

Not much👍🏽👍🏽

CARLOS COATES 
Évaluation :
3

My agent messed up my drop off experience. I just hope he doesn't do it with other customer. If this will reach a u-haul manager my reservation is 26272689 for reference

Juldan San Pedro 
Évaluation :
5

Thank you U-Haul representative Calvin (Carson) 20620 Leapwood Ave store for your awesome customer service. Dwight Wright

Dwight Wright 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elisiha huntlley 
Évaluation :
5

Tell the whole price upfront.

McKenzie Gordon 
Évaluation :
5

Calvin was hands down the best customer-service experience at a U-Haul location I've ever had. I'd drive extra distance just to rent a U-Haul truck from him again!

Alex Eisner 
Évaluation :
5

Gentleman at the desk shown professional care to the customer.

Morris Evans 
Évaluation :
5

It was a a very pleasant experience. The process moved very smoothly!

Charlotle Dumas 
Évaluation :
4

Easy to pick up and drop off with the mobile app.

MARY CONNORS  
Évaluation :
5

Very friendly and courteous

Elizabeth Boltares 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS COATES 
Évaluation :
1

my online experience was very difficult to manuver. The customer service at the onset of my first reservation went well. Long's customer service is from 1-10 was and is a zero. My credit card was held for more than a day after I returned the truck. I have been over charged as well. I still cannot get anyone to answer me as to what I was actually charged and it is Tuesday. I moved on Friday. I rented a dolly it was not in the truck. I still have been charged for the dolly. Long's auto rentals phone number is out of service therefore cannot be contacted. I am very very dissapointed with my experience with Uhaul.

VIRGINIA NESBITT 
Évaluation :
5

Mr. Calvin was Very friendly.

marie gabriel 
Évaluation :
5

The Gentleman was very friendly and helpful. I appreciate how he helped us in the transaction. We would certainly use this service again.

Maria Manzo 
Évaluation :
5

Customer service was outstanding and the salesman was very knoqwledgable

DAVID PLUMMER 
Évaluation :
5

Calvin was great! Excellent communication throughout the rental process and great follow up.

Dean Gasaway 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS MANUEL ROBLEDO MEZA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORIO LOPEZGARCIA 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon King 
Évaluation :
5

The customer service was great

STARR LANEYFITE 
Évaluation :
3

Make sure that a dolly is in the truck.

raymona bailey 
Évaluation :
4

Service & equipment both great! Maybe Uhaul could offer a discount for nonprofit organizations that rent regularly ie. Foodbanks.

CARLOS COATES 
Évaluation :
3

My pick up point was moved to this location that added more miles for me to drive as well as delaying my pick up time by 2 hours.

Michael Phillips 
Évaluation :
4

My only problem was finding them. And then they weren't open. But I was able to contact them and they were very helpful.

Theresa Wright 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS WALKER 
Évaluation :
5

The customer service at this location is really good. I never have any problems with the trucks and the vehicles I reserve is always available when I arrive.

CHRISTOPHER MILLER 
Évaluation :
5

I rent U haul trucks every month for a non profit food panty as do many others. More families are in need of help today as ever! So are we! How about some discount for us food panties! Thank u Long's for aways being there for us! CTC w/ St P

CARLOS COATES 
Évaluation :
4

Use the U-Haul phone application--there is only one guy to service customers. No problems renting.

Jerry Sink 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stuart Mabon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rafael grefaldeo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arian Savar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise McKay-Kiser 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April Buenrostro 
Évaluation :
3

Nobody was at the location

Priscilla Martus 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Kemp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Idella Zell 
Évaluation :
5

The 24/7 online service was horrible. The mileage was incorrect on the system generated numbers, and I did not receive a dolly although requested. I had to make a number of calls to get this corrected. It took more time than it would have had I walked into the store. I was sorely disappointed at the number of times I had to contact U-haul as well as getting the entire process.

Roy Lacy 
Évaluation :
5

Great customer service and very friendly

Karen Rivera 
Évaluation :
5

even though I signed up to use the mobile app the owner made sure he was there to make sure i didn't have any issues, he was quick to help me and managed to get me on my way in a short amount on time.

Kimberly Bailey 
Évaluation :
5

Great guy!!!

masha bereneoym 
Évaluation :
4

Le client n'a pas laissé de commentaire.

April Beaty 
Évaluation :
5

Calvin was friendly and helpful but most importantly professional with superior customer service! He was incredible on time no issues. I would use him again and recommend anyone in Carson to do the same.

Hugo Cuevas 
Évaluation :
5

Continue to keep it simple

alondra henderson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maria Perez 
Évaluation :
5

1. Great service 2. Clean truck 3. Agent helped me get the truck that I needed when I needed it. That's why I always call this office first. Chris Miller

Christopher Miller 
Évaluation :
5

I always get great service. The trucks are always clean and ready for pickup when I arrive. I always get great service with a smile.

Christopher Miller 
Évaluation :
5

The manager there is very nice and provides me with a lot of help. The location is just beside my apartment building, it's really convenient if you are living in El Cordova Fountain Apts. The trucks just park on Dolven Pl. or Campaign Dr., where we residents park our cars. Best Location and Manager ever!!!

Lei Cao 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steffany torres 
Évaluation :
1

If there was a way to put a 0 star I would. I have a reservation, Uber there and they decided to go home 5 hours early. Then Uber to the next closest and they have 15 vehicles on the lot but can't rent them (SMH) so they then remotely rent me the first one, and take me back. I then go back the next day to drop it off in the AM and surprise, surprise their not there. Next time I'll make sure to reserve one near a competitor so I know I won't have to deal with this again.

Michael Forster 
Évaluation :
5

I was satisfied with the customer service

joseph serrano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sammeeka Honeycutt 
Évaluation :
2

the truck on the outside was very dirty! the price was too expensive.

DAWN ROSAS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Woody Sargent 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique Cross 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob Schlichter 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel Hodgins 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terry Parnell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shonda hornbeck 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tan malik 
Évaluation :
5

We had a reservation at another location and ended up at this one when the other one didn't work out because it was closed!! The gentleman at the desk was helpful and was able to provide us with the uhaul we needed at that moment. Very helpful.

DIANA NUNEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ernie munoz 
Évaluation :
5

The owner was pleasant and thorough. The truck had a false reading for gas and I ended up putting twixe the amount of gas than was necessary in the tank.

victoria gutierrez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Huffman 
Évaluation :
5

everything went well,so far. thank you

Roosevelt Henderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

California Hilling Art College 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexandra Janous 
Évaluation :
5

This location was fast and the customer service was so good these young men were helpful and respectful and took very good care of me thank you very much God Bless??????

latricia murray 
Évaluation :
5

Great service!

Christopher Miller 
Évaluation :
5

I would highly recommend this location. Mr. Long is very professional and is great with customer service. It was my first time renting from a U Haul location. I had a very good experience. Will definitely rent from this location again.

roxanne deguzman 
Évaluation :
5

Customer service was excellent. Very punctual at 7:00am not a normal request for a Sunday,which is their regular closed day,however, Mr. C did everything to make it happen. This is what you call exceptional and beyond the call of duty. Many thanks and I will recommend. A happy customer!

NITA TOPPS 
Évaluation :
5

Very friendly and professional service. I was impressed and WILL use your services again. Merci.

Lejeune Lockett 
Évaluation :
5

Had a wonderful experience!

JOYCE DUES 
Évaluation :
5

The online reservation process was great. My vehicle was ready for me. I received excellent assistance in the office and the process was very quick.

Jolene Oliver-Mason 
Évaluation :
3

there was an oily substance in the truck making it very hard to walk and balance while loading our things.

Casey Geilenfeldt 
Évaluation :
5

Nothing...everything was perfect

Jose Figueroa 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAW SAY 
Évaluation :
5

Very good service and very helpful two thumbs up

Robert Ortega 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaVona Thomas 
Évaluation :
5

Excellent service never a problem from this location.

Charles Payton 
Évaluation :
1

I was charge 131 fur 30 Mike's I'd trip, not exceotable at all, I was cgarge way too much will not use uhaul anymore

FARIVAR ANARAKI 
Évaluation :
5

This was my third time renting from this location and everything was perfect once again. I thank you Chuck

Charles Payton 
Évaluation :
5

I appreciate the excellent professional service. I live and work in the City of Carson, CA very convenient, keep up the GOOD WORK!!

GARY JACOBS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AURORA RELATORES 
Évaluation :
5

Our church foodbank uses Long's once a month.. We love those guys

CARLOS COATES 
Évaluation :
1

hi, I am very unhappy with this issue. Your staff told us that we can have 3 people seated in the truck. BUT there are only 2 seats in the truck. We asked him if it is okay. He said that it's absolutely okay. After we drove out then were stopped by the police officer. The officer told us that it's illegal, the maximum should be two people. God! then we returned it to the store. You staff told us it can't not be fully refunded since we drove it out. Why should I pay for your mistake. Where is your promise?

MIAOJIE ZHANG 
Non les évaluations ont été soumises pour cet établissement.

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