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Steven D
Customer Reviews for Longs Auto Sales & Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I received the truck and the gas tank was on E. I had to spend more money just to fill it up.
Alexandria PCalvin always gives excellent customer service!
Laythan ACalvin, the representative, was fantastic!
Laythan AThe U-Haul on Leapmont which very courteous stayed late for me fixed my paperwork and made this an all-time great rental. I will rent for them always because the man was very very polite very courteous and patient. I suggest you use them for renting your U-Haul needs.
DEBORAH FThe truck was not delivered in the clean state that it was expected to be returned. The location was not open on drop off day despite listed business hours. The rep I dealt with on pick up was less than enthusiastic and did not go over any details of the process, and this caused a misunderstanding during drop off in which I did not capture details of mileage or fuel tank level. Highly recommend this location be removed from Uhaul franchises.
Leah DI received excellent customer service from a professional representative.
Linda HWas given a remote pickup, for which I was not informed. Then when given the lock combo over the phone, the lock did not open. I had to wait for someone to come open it for me. From the point of arriving to pick up truck, it took over an hour to drive off. Also, the truck that I paid 1600$ for had no air conditioning which was great for my ride through the desert! Not sure I want to use you again.
Jeff FGreat trucks & service maybe u can lower prices for for nonprofit FOODBANK use.
CARLOS CMake sure that the truck windshield is clean and the truck itself and doesn't smell. We had to go to the closes gas station to clean the windshield as soon as we left from picking it up.
Edith LNothing. The entire process was smooth as silk.
CAROLYNN DNo suggestions. Customer service was great, transaction was quick with clear communication, and an overall positive experience.
Larry GNot much👍🏽👍🏽
CARLOS CMy agent messed up my drop off experience. I just hope he doesn't do it with other customer. If this will reach a u-haul manager my reservation is 26272689 for reference
Juldan SThank you U-Haul representative Calvin (Carson) 20620 Leapwood Ave store for your awesome customer service. Dwight Wright
Dwight WTell the whole price upfront.
McKenzie GCalvin was hands down the best customer-service experience at a U-Haul location I've ever had. I'd drive extra distance just to rent a U-Haul truck from him again!
Alex EGentleman at the desk shown professional care to the customer.
Morris EIt was a a very pleasant experience. The process moved very smoothly!
Charlotle DEasy to pick up and drop off with the mobile app.
MARY CVery friendly and courteous
Elizabeth Bmy online experience was very difficult to manuver. The customer service at the onset of my first reservation went well. Long's customer service is from 1-10 was and is a zero. My credit card was held for more than a day after I returned the truck. I have been over charged as well. I still cannot get anyone to answer me as to what I was actually charged and it is Tuesday. I moved on Friday. I rented a dolly it was not in the truck. I still have been charged for the dolly. Long's auto rentals phone number is out of service therefore cannot be contacted. I am very very dissapointed with my experience with Uhaul.
VIRGINIA NMr. Calvin was Very friendly.
marie gThe Gentleman was very friendly and helpful. I appreciate how he helped us in the transaction. We would certainly use this service again.
Maria MCustomer service was outstanding and the salesman was very knoqwledgable
DAVID PCalvin was great! Excellent communication throughout the rental process and great follow up.
Dean GThe customer service was great
STARR LMake sure that a dolly is in the truck.
raymona bService & equipment both great! Maybe Uhaul could offer a discount for nonprofit organizations that rent regularly ie. Foodbanks.
CARLOS CMy pick up point was moved to this location that added more miles for me to drive as well as delaying my pick up time by 2 hours.
Michael PMy only problem was finding them. And then they weren't open. But I was able to contact them and they were very helpful.
Theresa WThe customer service at this location is really good. I never have any problems with the trucks and the vehicles I reserve is always available when I arrive.
CHRISTOPHER MI rent U haul trucks every month for a non profit food panty as do many others. More families are in need of help today as ever! So are we! How about some discount for us food panties! Thank u Long's for aways being there for us! CTC w/ St P
CARLOS CUse the U-Haul phone application--there is only one guy to service customers. No problems renting.
Jerry SNobody was at the location
Priscilla MThe 24/7 online service was horrible. The mileage was incorrect on the system generated numbers, and I did not receive a dolly although requested. I had to make a number of calls to get this corrected. It took more time than it would have had I walked into the store. I was sorely disappointed at the number of times I had to contact U-haul as well as getting the entire process.
Roy LGreat customer service and very friendly
Karen Reven though I signed up to use the mobile app the owner made sure he was there to make sure i didn't have any issues, he was quick to help me and managed to get me on my way in a short amount on time.
Kimberly BGreat guy!!!
masha bCalvin was friendly and helpful but most importantly professional with superior customer service! He was incredible on time no issues. I would use him again and recommend anyone in Carson to do the same.
Hugo CContinue to keep it simple
alondra h1. Great service 2. Clean truck 3. Agent helped me get the truck that I needed when I needed it. That's why I always call this office first. Chris Miller
Christopher MI always get great service. The trucks are always clean and ready for pickup when I arrive. I always get great service with a smile.
Christopher MThe manager there is very nice and provides me with a lot of help. The location is just beside my apartment building, it's really convenient if you are living in El Cordova Fountain Apts. The trucks just park on Dolven Pl. or Campaign Dr., where we residents park our cars. Best Location and Manager ever!!!
Lei CIf there was a way to put a 0 star I would. I have a reservation, Uber there and they decided to go home 5 hours early. Then Uber to the next closest and they have 15 vehicles on the lot but can't rent them (SMH) so they then remotely rent me the first one, and take me back. I then go back the next day to drop it off in the AM and surprise, surprise their not there. Next time I'll make sure to reserve one near a competitor so I know I won't have to deal with this again.
Michael FI was satisfied with the customer service
joseph sthe truck on the outside was very dirty! the price was too expensive.
DAWN RWe had a reservation at another location and ended up at this one when the other one didn't work out because it was closed!! The gentleman at the desk was helpful and was able to provide us with the uhaul we needed at that moment. Very helpful.
DIANA NThe owner was pleasant and thorough. The truck had a false reading for gas and I ended up putting twixe the amount of gas than was necessary in the tank.
victoria geverything went well,so far. thank you
Roosevelt HThis location was fast and the customer service was so good these young men were helpful and respectful and took very good care of me thank you very much God Bless??????
latricia mGreat service!
Christopher MI would highly recommend this location. Mr. Long is very professional and is great with customer service. It was my first time renting from a U Haul location. I had a very good experience. Will definitely rent from this location again.
roxanne dCustomer service was excellent. Very punctual at 7:00am not a normal request for a Sunday,which is their regular closed day,however, Mr. C did everything to make it happen. This is what you call exceptional and beyond the call of duty. Many thanks and I will recommend. A happy customer!
NITA TVery friendly and professional service. I was impressed and WILL use your services again. Merci.
Lejeune LHad a wonderful experience!
JOYCE DThe online reservation process was great. My vehicle was ready for me. I received excellent assistance in the office and the process was very quick.
Jolene Othere was an oily substance in the truck making it very hard to walk and balance while loading our things.
Casey GNothing...everything was perfect
Jose FVery good service and very helpful two thumbs up
Robert OExcellent service never a problem from this location.
Charles PI was charge 131 fur 30 Mike's I'd trip, not exceotable at all, I was cgarge way too much will not use uhaul anymore
FARIVAR AThis was my third time renting from this location and everything was perfect once again. I thank you Chuck
Charles PI appreciate the excellent professional service. I live and work in the City of Carson, CA very convenient, keep up the GOOD WORK!!
GARY J