Wouldn't sign my receipt for return
Barbara B.
Customer Reviews for Lorensens
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Went to pickup my reserved truck and the place was closed when they were supposed to be open and no one was answering the phone...... really sucks when you make a reservation so you can move and the place is unreliable. What a waist of time.
Corey B.Staff was very helpful and accommodating. Easy to deal with. Tie-down straps on dolly had been knotted and then froze in 15deg weather. Very hard to loosen. Maybe thaw them and then zip tie them down in freezing weather?
dan B.He was amazing! He came out after hours and helped unhook the trailer, was even patient with me when I was backing up. I had a hard time but he was very willing to talk me through it!
Karla S.Don't call the customer not once but twice while they have the vehicle and let them know that another customer needs it and you want to make sure I'd return it on time and never ever ever call unless it's close to the time I needed to return it or I have called first. Very poor experience!!
Troy N.Glad they could help me. I made reservations at Ace hardware in Hutchinson MN. I had reservation and confirmation. They changed my dates. And we're not helpful at all. And I had to pay alot more at Lorensens. The manager was in vacation at Ace's hardware. Very poor service. I should of gotten a discount at Lorensens. I had to drive a extra half hour. To go to the next town. To Lorsensens. Uhaul does not keep the reservations. And I wasted alot of gas. Last time I use uhaul. Poor service in Hutchinson Aces hardware store. The manager didn't even send a message he changed the reservation. Also i when I left from the cities. Aces hardware said ok see you soon. To only find out no truck for my reservation. I would like a partial refund for wasting over 2 hours trying to find a U-Haul that Aces hardware changed the date without me knowing.
Sandra K.We wanted to pick up the trailer in Willmar (there are 4 uhaul locations there). We had to drive 20 minutes to go to Litchfield since they told us none of the willmar locations had one. I thought that was pretty inconvenient.
BRETT A.Ok
Brian G.He was very friendly and helpful
joely P.Dwight could not have been better!
Brett J.Make sure the windshield is clean inside and out! And the tow trailer is working!
Jill U.He didn't know what he was doing. Took him for ever to get everything to go through. Was there for an hour just waiting to be able to get out of there.
Brittney H.The attendant was rushing and over charged us as well as wasnt going to allow us to pick up our equipment due to their desires to leave early.
AshLee S.I ordered the trailer with no insurance but was still charged for it.
Dustin S.The cab of the truck smelled so bad of cigarettes that I had to drive with the window cracked and even then my clothes smelled like smoke. Gross. Also not impressed that I had to drive and hour and a half to pickup my rental. The ladies who assigned my truck were THE WORST customer service agents I have dealt with in the last five years. They were rude and the first time I called I got hung up on. What a great experience working with U-Haul. I will look at other options next time.
Dane M.None.
Dale B.The tires were not in good shape, had one blow out the others are needing to be changed.
Jordan J.It is difficult to not know where you will be picking up until a day or two before. Wish there was a better system.
Keith M.The service was fantastic! There is nothing that needs improving at all!
Stacey O.All good.
Monte M.Nothing. They are great people
Steve F.Have more uhaulls that a person can drive.
Stephanie A.Dropped off after hours.
Christina B.Nothing, the service was great and the equipment worked perfect!
Chris B.Slow, and the truck was old and loud and we had to stop and buy new wiper blades, as they were bad, and this made our trip longer when we had to stop prematurely for the night because we couldn't see due to the bad wipers. Window handle fell off. Radiator light came on.
shauna L.Nothing. Every thin g was just fine on this end. Thanks for now , Norm Menken
Norman M.very good experience!
Gary O.Excellent
JOSEPH K.Amazing customer service and friendly!
Jim E.The staff at U Haul were very good to work with and very helpful.
Steve Y.The paperwork was incorrectly filled out so that it took a long time to check in the vehicle.
Sue B.The guys at Lorensens were so helpful. I'm glad that this service was available in my small town. It made my move easier.
Jennifer A.I have rented a few trailers from this location and they are fantastic. Always available and willing to work with any schedule. After hours drop off is great as well. I would always recommend this location.
Ben A.Personable service willing to accommodate my schedule for hauling.
Beverly D.Nothing, it was great and they were very helpful!
GREG H.There was nearly a foot off snow with nowhere to park. I got lucky that a person doing the alley behind cleared a spot big enough to park. I then had to fight through the snow to drop off the key. My feet were soaking wet by the time I made it through all the snow.
Michael G.