Inside the truck was dirty and our furniture pads were missing, but he helped us out.Eric C.
Customer Reviews for Lorentz Kitchens
(U-Haul Neighborhood Dealer)
Pour nous contacter
Stratford, ON N5A2A5
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 8h am à 5h pm
- Ven : 8h am à 2h pm
- Sam : 9h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Steven M.
Great friendly customer service, which was much appreciated after a long day move.Brayden M.
Brad was very friendly and helpful. He answered our questions and helped us to get on our way quickly.SandraE M.
Le client n'a pas laissé de commentaire.David W.
Everything was wonderful, thank youLonnie M.
Le client n'a pas laissé de commentaire.Clarence L.
Excellent customer service. Truly a location that represents the Stratford locals.Yaquelin F.
Le client n'a pas laissé de commentaire.Tim C.
Le client n'a pas laissé de commentaire.Vera B.
The dealer was very pleasant and personable. The truck was clean inside and out and it was full of gas. A good experience!Don K.
Truck was new and clean very safeJohn M.
Le client n'a pas laissé de commentaire.Peter B.
I don't think you could improve anything. The service was excellent.Gary W.
There is nothing you could do to improve the service level I received both with the vehicle and personnel thank youGlenn F.
Le client n'a pas laissé de commentaire.Christina D.
Very friendly, helpful and fast.. Excellent service.Sana Z.
The owner was great to deal with; pick up was smooth and enjoyable.Stephen E.
Everything worked out greatRobert H.
Le client n'a pas laissé de commentaire.Jake S.
No problem with the operator (Lorentz) of this location, just will never use UHAUL ever again. Last two experiences were less than satisfactory at NO FAULT to the location, it was UHAUL in general. Two weeks ago I had a truck that I felt should never have been on the road due to mechanical issues, and this week was charges $15 for fuel even after I put $5 of fuel in it and only drove 4 miles in total. This is ridiculous and inexcusable. Obviously overfilled the tank and making the customer pay for it. Never will use UHaul again, and I rent a truck at least once if not twice a month on average. Other companies will get my business from this point forward. No reflection on Lorentz, they were were golden, it was corporate UHAUL that is the issue.WILF S.
Le client n'a pas laissé de commentaire.Tracy S.
Le client n'a pas laissé de commentaire.Rudolf H.
The gas tank was only half full when we picked up the truck.Terry H.
Great serviceMARK R.
Le client n'a pas laissé de commentaire.LILI H.
Friendly and helpful . Pick up in person , drop off online APP which was easy to follow. The mileage was expensive. There should be a scaled charge based on distance used which becomes cheaper if you travel further Overall a good experience.STEPHENM C.
I was very pleased with the friendliness of the staff and the cleaniness of the truck I would deffinetly rent again from this locationWilliam F.
The only thing I would have negative to say is with the entire Uhaul pricing. The fact that you advertise â€œfrom $19,95 on the sides of your vehicles is extremely deceiving. Sure that is for local moves, but then again local has so many meanings. We paid about $180 and just put less than 90 miles on the vehicle. Far cry from the $19.95. Next time if ever I will most certainly do a much more intense shopping comparison before I would rent, and Uhaul probably won't make the list.GORDONH G.
no one is at this site to pick up your uhaul truck. you need to call a number and wait for someone to show up. not a great experience, truck was dirty. i would not use this site again, and do not recommend.MARCO D.
Le client n'a pas laissé de commentaire.JOANE A.
It was very expensive . Staff went above and beyond to accommodate though.ALLANJ D.
Le client n'a pas laissé de commentaire.MICHELLE JEANETT D.
I rent from Uhaul multiple times each year and this location is easily one of the best. Very accommodating owners, clean and reliable vehicles, and fast pick up and drop off - all important when schedules are tight. Je la recommande fortement.TIMOTHYV S.
Le client n'a pas laissé de commentaire.Neal W.
Took too long to get it Easier talking to a person not doing it on lineHazel S.
Le client n'a pas laissé de commentaire.BRADLEYT B.
Le client n'a pas laissé de commentaire.Leslie M.
Le client n'a pas laissé de commentaire.Brittany K.
Had a real hard time confirming a truck . Tried to reserve 2 months ago and was told there may not be a truck for me at this destination and that i might have to go 45 minits outof town to get the size i wanted . Moving is hard enough without going out of my way to accomodate your Bussiness . This is supposed to be about the customer ithought . Sheri at lorentz kitchens was excellent and very helpfull . Would use her skils before i would use the skills of your sales manager . Was very stressfull trying to make sure i had a truck and ive rented many of your trucks before but never have ihad a problem like this. Veryunhappy and if i can find another rental company i will use them next time i move . Nothing personal but was very stressed using your bussiness . Should not be that way but it was .GEOFFREY M.
Excellent service à la clientèle. Sherry was very pleasant to deal with.Jeremy B.
Lorenz Kitchens are always so helpful even when it's mobile pick up.Lesley S.
Le client n'a pas laissé de commentaire.THOMAS B.
Le client n'a pas laissé de commentaire.ANKITKUMARJAYANT P.
Le client n'a pas laissé de commentaire.WILLIAM L.
Helpful and kind peopleBRADLEYT B.
I was charged $27,12 for fuel the fuel gauge in the photo sent on my bill shows a tank 1/2 full the photo I took of the dash shows a tank 3/4 full which is what I had when I picked it up. I will send a copy with my invoice. I was also very unhappy with the fact that I was told to return the truck by 8:00 and when delivered there was no one there. I had initially asked for the truck to be returned after 12pm but my initial request did not appear.SERGIO L.
Le client n'a pas laissé de commentaire.EILEEN M.
Le client n'a pas laissé de commentaire.AYDEN G.
Le client n'a pas laissé de commentaire.brent H.
Gas level was wrong on the contract - overcharged for fuel. And truck had a fueling issue. Web check out was a disaster Truck had no snow brush Steering wheel shook on the highway Terrible handling in very light snow. Bad tires.James W.
I didn't catch his name, but the man who rented Uhaul to me was wonderful!KATHLEENLEAH MAR L.
The check in process online is way to long to do from a cell phone.Wayne R.
We dropped off the truck, there was a place to park and we completed the self check out... All good.Steven D.
Le client n'a pas laissé de commentaire.tracy B.
very nice friendly owner that looked after me exceedingly well. Thanks for the good service. Art LariveeART L.
Le client n'a pas laissé de commentaire.FM Jr L.
Nothing she was super!MONAS C.
The ladies there went above and beyond for us We appreciate them very muchVICTOR M.
Learn how to use the computer to get me my truck. I waited 1,5 hours past my pick up time due to computer troubles. While the truck I'd be renting was in the lot. The computer troubles she said was due to her wanting to get her commission. It was a lady named Kim.cassandra F.
Unfortunately, the employee with whom I interacted at this location to process the return of my one-way rental truck decided to swindle me out of a $20 + tax "convenience fee". The fee is only to be charged for after-hours returns, so the employee entered my return time into the system as later than it actually was. This is fraudulent and I have filed a complaint with U-Haul. I will also be disputing the charge.Patrick R.
Le client n'a pas laissé de commentaire.ROBERTJ M.
Le client n'a pas laissé de commentaire.Marcus S.
Forst time using U-haul and it was great. I will use it again.Rachel G.
Very freindly and helpfuWendy H.
No one at location to speak with. Didnr have proper communication to get keys from lockbox so had to call U-haul traffic and go through verbal process. Ended up taking 30 minutes to get the vehicle when it was supposed to have been much shorterDale R.
Sheri went above and beyond all our expectations. She must have sacrificed a lot of energy and personal time to make sure that we had a truck in Stratford and in time. At first, there were no trucks available and we were going to have to go all the way to Woodstock, but Sheri used her connections and found a truck from a different city and made sure that it was there in time as promised. She is very efficient and professional, and she shows extreme personal interest. We would definitely recommend renting a truck from Lorentz Kitchens. Thank you very much Sheri for all your help and personal interest in our situation. We really appreciate your great effort and dedication!!!JEANL Q.
Le client n'a pas laissé de commentaire.Saurabh P.
Le client n'a pas laissé de commentaire.TALEKRHOS J.
Get employees trained properly .Dont give out trucks with roofs that leak!! And if you have locations that have equipment that doesnt work such as debit or credit work with your customers.I was supposed to pick up a truck in kitchener they didnt rwserve it properly so there was no truck i got sent to stratford and had nothing but problems with picking up a truck i didnt get it to kitchener until 545. I ALMOST FORGOT there debit was down so we had to go to a bank and pay cash and leave a deposit.I was told i was given a discount but had to take an old 26 foot bus and pay for fuel from stratford to kitchener when we could have used a 15ft. Missed a delivery cost me another 40 in fuel do to uhaul empoyees errors.Then drove to Merlin Ontario and paid another 80 in fual only to find my personals wet from rain .Dropped vehicle in tilbury did not fill it and im furious with the bullshit service and loss of money and wrecked propertySHERRIL W.