Customer Reviews for Lormel Convenience
(U-Haul Neighborhood Dealer)

Évaluation :

3

Can't find lock box to drop keys off

Évaluation :

4

Please check the fuel level before printing out incorrect fuel level. In my situation, the gas tank was empty and the service agent's attention was drawn to it before departure.

Évaluation :

3

U haul advertised that it is 20 dollar a day but i used it for 3 hour and paid 96 dollars that is big difference. It seems like a scam it should advertised correctly. I will not recommend u haul to anyone to use it. Either it advertised right.

Évaluation :

3

The customer care representative who was dealing with us when we reached there to pick up uhaul, she was so busy that we need to wait for 45 mins to hve uhaul..We were supposed to puck uhaul at 2 nd drop off by 6 but we got it at 2:45 nd then at 6 they started calling me This is completely unprofessional

Évaluation :

1

The overall experience was terrible. We scheduled a 24/7 self service truck for 7 am, but we had to wait until the convenience store was open at 9 am. After that, it still took us more than 30 minutes to get the keys because the worker didn't know the processes. She didn't speak English very well, so we had no idea what was happening. We only knew we had to wait. In the end, I was able to pay via the app, but she wouldn't let us go because her system was showing that the truck was not available. Which, of course, the truck was already taken by us and information in the app was matching with the keys. After another while and showing my bank app with confirmation that I had already paid, she let us go. I cannot recommend this location.

Évaluation :

3

The fuel charges you guys took was way too much

Évaluation :

1

The online service portion was great and easy. However the lady involved in releasing and returning the keys was poor. I had to wait 25 mins longer to get the keys for no apparent reason. Her language skills was a large barrier.

Évaluation :

3

Please check on the trucks latch and warn customers if it is not smooth/easy to close as per the instructions

Évaluation :

4

Charge on receipt and deductions from card is different So please review it

Évaluation :

3

We fueled the vehicle up when dropping off and they still charged us extra for the fuel.Also they said they are going to return the money they charged but nothing returned yet.

Évaluation :

3

You guys need to put a key drop up box for someone returning the truck in the evening. There's also a risk of loosing rental equipment like the dolly when returning the truck in the evening because the back of the truck does not close with the key.

Évaluation :

1

Keep truck clean Charge correctly to customer The vendor overcharged on fuel and other things which we didn’t use n rent .

Évaluation :

1

Extremely poor customer service. There was a wind storm in Ontario, alots of trees fallen. I was late for only 20 mins, i was charged for an extra day.

Évaluation :

3

The vehicle provided very poor mileage. I had to fill 7 litres of gas for a mere 17 mile trip.

Évaluation :

1

They charge $ 14 for fuel for 10 km drive

Évaluation :

5

Great job

Évaluation :

1

I was overcharged and i need my money back. Please help me

Évaluation :

4

U-Haul needs to provide an online option to upload drivers license. For some reason the text sent to upload my pictures would not open which caused delays in getting to and from and back from my destination.

Évaluation :

1

I was coded in kilometres but I was charge in miles which didn’t make a lot of sense to me which I end up paying more detail is fine I would not rent from here again It was $.86 per Kilometres and $1,34 per miles we’re in Canada The reason that I given is the truck was in miles not kilometresI I would like to be reimbursed for the extra charge

Évaluation :

3

There was English communication challenge as the attendant spoke little of it. I had to do.most of the process on my cell phone . I was charged for items that I never ordered, however refunded most of it. Not good clarity regarding charges in miles versus kilometers. Sam

Évaluation :

1

They charged me extra upon arrival and have still not corrected the issue. The lady that attended to me could not communicate at all with me.

Évaluation :

1

Got charged for furniture pads, charged for a dolly which I clearly told them I do not need. Lady barely understands and speaks English. Doubt I will use again!

Évaluation :

5

Awesome service

Évaluation :

4

Everything was fine as always with Uhaul,however there was a problem with billing. Your final invoice was for 43,86 yet my credit card was charged 55,17 Can you look into it. Thanks Richard

Évaluation :

1

I found the person in charge more interested in selling cigarettes and candy bars than the truck rental. I was hoping the would have been a proper rental area where one could get shipping blankets but nothing. If I knew it was like this, I would never have done this.

Évaluation :

3

U haul is not clean and not much excellent experience

Évaluation :

4

The pick process took around 20 minutes at the store. If that improves, it will be great.

Évaluation :

1

I have allready filed the complaint with UHall.

Évaluation :

3

It might be a good idea to require these smaller locations to sanitize the equipment after it is returned, to reduce the covid-19 risk, as we are in still in danger of community spread. I had to ask for wipes to clean the vehicle myself.

Évaluation :

4

Overall my experience was very good as first time rental truck user. I reserved online and went to pick up on time. For some reason mobile pickup was not working for me so I went in the store and guy there was very helpful. Truck was clean and very thing went fine.

Évaluation :

2

Propreté

Évaluation :

1

Poorly managed location. Very limited knowledge of the rental and also the truck was stinking! It had used toilet paper lying on the passenger side and i had to throw it myself. Very unhealthy unhygienic. I have rented Uhal multiple times and this was my worst ever experience.

Évaluation :

5

Everything was good. Only problem I ran into was pricing. The amount I ended up paying was not the same as the one I got during the online process. Uhaul is super expensive. Will do the private rentals or Discount.

Évaluation :

4

I like UHaUL

Évaluation :

5

It would be better to Provide all the equipment which customer needed. If you don't have the equipment it's better to let customer know before the last minute. Even though the location and cleaning service was great not satisfied with the u-haul service. I don't think I would recommend u-haul to my friends

Évaluation :

1

I already fill gas tank and have record of gas still charge me 30 dollar and when i leave truck and the guy over there on shop say everything is ok but i have worse experience in my life u pay for gas still charge u