Customer Reviews for Los Lunas Chevron
(Concessionnaire U-Haul dans le voisinage)

488 évaluations

1655 Main St SW   Los Lunas, NM 87031
(Across from Home Depot)

(505) 565-7125

Heures

  • Lun - mar : 9h am à 5h pm
  • Mer : 9h am à 4h pm
  • Jeu - Sam : 9h am à 5h pm
  • Dim : 1h pm à 5h pm

Services dans cet établissement :

Pour nous contacter

(505) 565-7125

1655 Main St SW
Los Lunas, NM 87031
(Across from Home Depot)

Services dans cet établissement :

Heures

  • Lun - mar : 9h am à 5h pm
  • Mer : 9h am à 4h pm
  • Jeu - Sam : 9h am à 5h pm
  • Dim : 1h pm à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Have the back of the truck clean and swept out

JAMES DANIEL M. 
Évaluation :
5

Great service and clean vehicle. Attendant offered free sodas when I dropped off the truck. Very happy with service.

JSH'NEI C. 
Évaluation :
2

Check in lady didn't know how to check in a unit so I had to do it the next day. Will be looking for other options in the future.

STEVE H. 
Évaluation :
5

Truck was dirty on outside, but not an issue. The gentleman there was very helpful. Merci.

Charles H. 
Évaluation :
5

Angel was very nice and helpful. I had trouble retrieving the emails that U-Haul sent me. Angel found a solution to my problem so the transactions could be completed. It was such a stressful time for me. Angel made everything less stressful. She did an excellent job.

LINDA N. 
Évaluation :
1

The truck was filthy, it smelled like smoke, and the location I wanted had trucks available. Uhaul forced me to drive more than 30 miles extra and clean up a filthy truck. When I let them know, they offered me a free soda to make up for nearly 30 more in gas and milage as well as my precious time driving and cleaning the unit.

JOSHUA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCINE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER S. 
Évaluation :
3

I was not refunded my money that was not used

patricia L. 
Évaluation :
5

Very Nice gentleman.

Frances E. 
Évaluation :
3

Not make me pay 400 dollars for a 3 day rental when I took my time and got it done in less than 36 hours. Unreal that it cost me 500 dollars to move in your smallest truck in 'one day'. The flat rate for 3 days is asinine. A one day rental and a late fee would be less expensive for me and still would have made money for your company. Just saying.

Kiel T. 
Évaluation :
1

You could have my order exactly How I placed it on the day I needed it from the location I asked for Also I have never seem a business act so rude to a repeat customer. It was the worst experience I have EVER had with uhaul I'll NEVER use you again.

Tami S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross C. 
Évaluation :
4

My issues were mainly with the app for remote check in and return, which did not work on my android phone. The truck had an issues with either the linkage or the transmission itself- it would only shift into a particular gear if put into park first

Jerry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDOLFO R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rick P. 
Évaluation :
4

Correct hours for uhaul and pick up location

Alexus A. 
Évaluation :
3

From the web site, I understood that I had purchased the proper amount of insurance to guarantee a safe hauling experience. 18 $ish for the trailer and 16 $ish for a 5 $k coverage on the trailer for a total price of 56 $. When renting at the pick up location was encouraged to purchase additional insurance on top of the 16 $dollars to....cover....the trailer? hey wasn't that the 16 $dollars yall already charged me for? Now I know the system...don't purchase insurance on the website...wait until you get to the pick up location so they can shaft you for the coverage there. Will I rent from uhaul again? maybe....The only saving grace was the excellent customer service from the person at the pickup/drop off location.

Brandon H. 
Évaluation :
5

All good

Allen M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDREW W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arron E. 
Évaluation :
5

On Line check out worked great, pick-up and checkout took about 15 minutes. Smooth as glass, Excellent.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

curt C. 
Évaluation :
1

The computer was down at this facility. We had to go to 6 different U-Hauls and two 20 minutes calls just on hold to have the equipment rented at a location that was 3 hours out of our way round trip. Ridiculous we were in milled of New Mexico they wanted us to drive to Colorado to rent a piece of equipment

DAVID L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brady G. 
Évaluation :
5

Fantastic customer service.!!! I was so impressed with the above and beyond service.

thersa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clark G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shelby J. 
Évaluation :
5

Great service!

RICKEY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janet M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Youngmin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis C. 
Évaluation :
5

Store clerk named angel, was very knowledgeable, customer service oriented, I am older so she explained how to do the process on my phone, just overall a very professional, courtesy, experience this is the second time I went back to this location because of that

Susan M. 
Évaluation :
3

The location was closed. An employee arrived after we completed the online verification of trailer drop-off and he was rude and appeared to be annoyed that he had to be there.

Rose B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANAFOR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Los C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
5

Customer service was excellent and it was so convenient for this business to be local. perfect!

Michelle G. 
Évaluation :
5

Smooth transaction, very helpful and friendly.

Filbert A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donie E. 
Évaluation :
3

Didnt open till 11am and our trailer was due to be there at 10:30??

Tammy C. 
Évaluation :
5

Attendant very helpful. We arrived after hours gor processing but he went ahead and received the truck anyway. Saved time

Andrea B. 
Évaluation :
5

The only very minor complaint that I would have is that the parking lot is very cramped.

Hector R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrica D. 
Évaluation :
4

The truck I had, the 12 volt sockets were out. Couldn't keep my phone charged. That to buy a solar charger to keep the phone charged.

Ruth R. 
Évaluation :
3

The service was lazy attire was very poor .took 2 hours for him to do paper work

Mary M. 
Évaluation :
5

the staff was very professional and very courteous, the nicest people I have met in a while. I walked out smiling. Great Job Los Lunas Chevron U haul. this is how you run a business

wayne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abel C. 
Évaluation :
3

the guy was alone - so had to keep stopping to go help "gas station" customers. Not able to fully concentrate on my order due to other duties. Need another person around to assist when customer picking up trailer or trucks so they don't have to do 2 different duties.

Dallas W. 
Évaluation :
2

It was not explained that I will be charged extra if truck is returned on Saturday.

Sayavur B. 
Évaluation :
4

Dropped Off Late.

Tina T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill F. 
Évaluation :
5

this was the third location i went to that day for my reservation- my original truck had a mechanical issue, so i was sent to the south valley, but uhaul was having point of sale problems, and that truck was already rented, and i had to drive out of town to finally get a truck. please fix your software!!!

chrys W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross C. 
Évaluation :
5

The people there are very Courteous and very helpful. I have the Option to go to other locations near my home but the service here is exceptional .

Anna N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

twila P. 
Évaluation :
5

Nice guy!

FRED M. 
Évaluation :
5

We used the 24/7 self serve drop off service but the web instructions are very lacking in clear instructions. Example: tell customers to take a picture of dashboard FIRST not last after they've probably already locked the truck!!!

Katherine K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK C B. 
Évaluation :
5

They were very friendly and helpful. The call center was great too.

Lynn W. 
Évaluation :
1

Hire some actual employees that work for U-Haul and not expect the Gas Station worker to help with this transaction. We originally requested to pick up our Truck at another location and was told last minute we had to go way out of our way to get the truck at this one. Horrible u-Haul customer service.

David S. 
Évaluation :
5

Angela at Los Lunas Chevron is very efficient and knowledgeable. Great working with her.

Galen P. 
Évaluation :
5

Great experience

rick E. 
Évaluation :
5

Very nice and helpful will go there every time I need a trailer

CHARLES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reid M. 
Évaluation :
5

Everything was great.

Michael T. 
Évaluation :
5

Doug the owner was a very nice and friendly fellow! Nice to meet someone like that after a very busy day.

Ray B. 
Évaluation :
1

Horrible service at this location.

Benjamin V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
3

The only negative was the gentleman did not want the truck because he was full. I felt sorry for the poor planning on Uhaul's part.

robin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer C. 
Évaluation :
5

Great customer service!!

Alvin H. 
Évaluation :
5

Doug provides great service.

David T. 
Évaluation :
5

No suggestions, top notch friendly and efficient service. This is my go to site when renting in Los Lunas.

GALEN P. 
Évaluation :
5

Fantastic service. I've used this location twice and Anthony Radman is always extremely nice, friendly and helpful! Won't go anywhere else.

Michelle S. 
Évaluation :
5

none

Clifford R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven K. 
Évaluation :
1

The person working stated that I need to help him push the tow dolly back and up the hill. After a long an hot day of load a car driving 2 hours unloading the car an pushing it around. I rent from uhaul because the customer service is great, but not this place. The guy was upset i wasn't going to help him. I work at a uhaul in Glendale Az, I would have been fired if I implied to a customer they where going help me.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hank W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley C. 
Évaluation :
5

Doug was fantastic. We felt like we were renting from a friend. If we ever have to use UHaul here again we will definitely go back to Los Lunas Chevron specifically because of Doug's customer service.

Matthew E. 
Évaluation :
5

Friendly staff, quick process, he was happy that I could back a trailer into a parking spot... In and out in 5 minutes.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo D. 
Évaluation :
5

The person I worked with (Angel) at the Chevron was extremely helpful in coordinating the pickup and rental of the trailer. The location also stocks a good supply of packing materials available for purchase and this was a great timesaver for me. Angel was very diligent in assuring the trailer was properly connected to my tow vehicle.

david E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VIRGLE H. 
Évaluation :
5

Everything was good. Chevron employee was awesome. I'm definitely renting from them again.

Chris M. 
Évaluation :
3

Will not rent here again. It took an extremely long time to get our rental, the poor guy was working the gas station side and the uhaul side. When we brought it back with more gas then we had gotten it and still paid over mileage (we only went over by a few), the owner didn't care.

Joseph T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erik B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS C. 
Évaluation :
5

The online check in process is very seamless and efficient. Also the owner of the pickup location is very customer service focused and friendly. Thank you for the positive experience.

Jesse B. 
Évaluation :
5

The young lady that helped me was very knowledgeable and professional. Great Job!!

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANGLEA D. 
Évaluation :
3

I was tiled that if I drop off the trailer a day earlier then I scheduled it for I would save that days rental in cost. When I dropped off the trailer a day earlier I did not get my days charges reduced. Not good

Robert C. 
Non reviews have been submitted for this location.

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