Customer Reviews for Lowcountry Ace Hardware
(U-Haul Neighborhood Dealer)

927 évaluations

548 College Park Rd   Ladson, SC 29456

(843) 871-9340

Heures

  • Mon–Sat
    De 8 h am à 6 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(843) 871-9340

548 College Park Rd
Ladson, SC 29456

Services dans cet établissement :

Heures

  • Mon–Sat
    De 8 h am à 6 h pm
  • Dimanche
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

6x12 enclosed trailers need a jackstand on the tongue. They are too heavy to lift and will hurt your back trying to lift.

George C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laquita S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Greeted with a smile and was very eager to assist me. This is the second time I've rented a truck from this location. All transactions went smoothly and no issues at all.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BREAUNA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
1

Overcharging for the miles and charge me for gas when it was over gas then when i started

Tim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

The drop off was super quick!

Christina S. 
Évaluation :
1

I've used this location 3x & each time I've been treated as if they didn't want to rent to me . White older lady & and whites older male with long hair . They were extremely rude and told me they didn't have any uhaul for rent . Then when I went online and made a reservation and then came back to the location ; they became even more rude . It was the most embarrassing situation ever . I'm a Black Male …single 37 year old dad who just had a mini stroke and I work very hard . I should along with anyone else should have to endure the kind of treatment . Now … there was a young man by the name of Carter who was extremely nice and served me with a smile . The uhaul brand should not allow this location to rent if their going to treat the black community like it's share crop season .

Mack N. 
Évaluation :
5

I have no problem with either facility! I had a big problem with customer service and the lack of not knowing anything about my equipment return, and the promised agreement Uhaul had with me for a discount! I was asked to carry a trailer to help UHAUL out because someone needed it at my dropoff location. promised me $25 off... The pain I had to go through before they finally resolved this mystery $25 was unbelievable! Almost 3 hours of phone time for them to finally find my equipment!!!! Ridiculous!!!!! and of course, no one returned my calls!!!!!!!!

Ronnie B. 
Évaluation :
5

Of the many times I have used uhaul this is by far my favorite location to pick up from. The employees make sure the equipment is ready for pick up and in good condition.

Dana S. 
Évaluation :
5

helpful and knowledgeable people

Mark H. 
Évaluation :
5

U-haul in general was fantastic great experience. they even got me 2 helpers at the last minute when my original movers canceled.

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAQUAN D. 
Évaluation :
5

Rental process was smooth.

Jason G. 
Évaluation :
5

It was WONDERFUL!!!

GEORGINI J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon K. 
Évaluation :
5

I have a complaint. The truck was not full of fuel and the instructions are clear to bring it back full. So I brought it back full but did not get credit for the difference. That is not right, especially because if you don't bring it back full you get charged a ridiculous amount for the missing fuel. And I was not told to only fill it up to where it was to begin with. I do expect a credit.

William S. 
Évaluation :
5

Everyone I delt with was a pleasure

BLAIR E. 
Évaluation :
5

The process was simple, and the staff was friendly. Nothing is perfect but, I cannot see how to improve unless the location is devoted exclusively to U-haul rental.

Timothy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry H. 
Évaluation :
3

Provide accurate information. Easier returning process/working app.

Erica P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
5

Friendly and helpful

Travis S. 
Évaluation :
5

Quick, easy, helpful staff. Probably easiest UHaul experience I've ever had.

John W. 
Évaluation :
5

Keep up the great work! We were quickly processed, hooked up, and safety checked before leaving with our rental trailer. We appreciate the friendly and efficient service. Also appreciated the videos about how to use the trailer that were available online.

Janet H. 
Évaluation :
3

Vehicle was not in good shape, check engine and low tire pressure lights on.

Keith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYSON K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamaal G. 
Évaluation :
5

Reserved 3 Items....a Motorcycle trailer, an appliance Dolly, and 24 blankets. When I got there to pickup they didn't have the appliance Dolly and I was given a Ramp Trailer instead of a Motorcycle trailer. This made for issues when transporting the bike since it didn't have a wheel chock but i was able to make it work and I had to waste money purchasing a furniture dolly that i won't need again.

DAVID D. 
Évaluation :
4

The 24/7 app was not working correctly and could not identify my location or allow me to enter information, despite location services being turned on. Since it was a Sunday, the location was closed. We were able to turn the vehicle in without incident but still a disappointment struggling with the app. Also, finding a receipt for the total amount has been a challenge.

Todd B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peebles H. 
Évaluation :
5

Awesome experience, excellent service!

Jonathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin D. 
Évaluation :
5

To rent a truck was so easy Peasy. Made the day so nice. There isn't any way you could make it better. Unless you drive for them. Lol

CHERYA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlene K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela C. 
Évaluation :
3

Need to give accurate Gasoline that's in Truck.The last truck I rented I was told it had 3/4 of a tank and was maybe 5/8 of a tank also this amount was on the Contract. I didn't notice until I had left. I did take a picture of the the gas and mileage. $3,19 for regular gas compare to $4,78 can add up. Over all things were fine.

Reuben G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tarek G. 
Évaluation :
5

The service attendant at ACE hardware was so friendly, very pleasant and super helpful. Would definitely rent from them again, and advise other to do so as well.

William M. 
Évaluation :
5

Bien

HAMZA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew N. 
Évaluation :
5

I must say they are extremely nice and helpful. We went at least 4 times to ask questions and they were always willing to help. Amazing! I don't know the name of the guy who helped us, but he was the best.

Eder L. 
Évaluation :
5

Quick, easy and accommodating. However, the truck I reserved was not available. I was changed to same size truck that was reserved the next day which limited my usage (23 hours). Overall, my experience with this vendor was exceptional. Would highly recommend ....

Deborah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard E. 
Évaluation :
1

The uhaul we rented didn't even have AC and it was the only 10ft truck they had available. Imagine moving furniture in 90 degrees with high humidity to get into a truck there is no AC in. They wouldn't let us drop it off at a location closer to our destination. It had to be dropped off where we picked it up.

Morgan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian V. 
Évaluation :
5

Everything was great. The service was quick, and the trailer was in very good condition.

Tremon C. 
Évaluation :
3

The U-Haul truck had both the “Check Engine” and “Low Tire Pressure” lights on. I didn't notice until I was on the road. I didn't return the truck immediately because I had a short distance to go and just hoped the truck would make it. All the people at Ace hardware were very professional.

Richard H. 
Évaluation :
5

A good operation, very nice people and always a good inventory.

SCOTT D. 
Évaluation :
4

You've always been a good company I'm in the pinch to get something moved I'm glad you're multiple locations I think you're doing really well thank you.

PETER H. 
Évaluation :
4

The overall experience of picking up my 20' truck was awful. Told a little over 2 hours to pick up my truck. Went on site to complete the pickup and the experience was total a buffoonery Had to upload my photo, driver license (front and back). This process was totally confusing. A rep called me, and I had to download my driver license again.... After finally completing this and getting to the retrieve my key, I couldn't go to the web page to complete the inspection. After 6-7 calls, 3 drops and not my job, I still couldn't get my key. Waited 10-15 minutes on each call. Finally got a rep that accepted my info and gave me the code to the box. Key retrieved and on my way 2 hours 10 minutes later. What a mess, unprofessional, and totally frustrating. I have used U-Haul many times in my 72 years of life, but this was totally unacceptable. This makes me want to never use them again. Lost time and money for this unacceptable trip.

William B. 
Évaluation :
3

Good people !

MILTON L. 
Évaluation :
5

The owners at this location we're amazing!!!

jennifer M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher J. 
Évaluation :
3

The U-haul was dirty, had a weird odor and had ants. It clearly was not cleaned

Alexus R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DiCenzo L. 
Évaluation :
5

I have rented twice from this location and both times I was treated professionally when I picked up and returned the van and the 15 foot truck. Staff is very friendly and knowledgeable. I will definitely keep using and recommend this location for all my Uhaul needs. Merci!

GREIG M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlos C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlene K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN J. 
Évaluation :
5

New to area, this crew was welcoming and the service was quick.

Mark A. 
Évaluation :
1

Refused to take drop off.

David R. 
Évaluation :
4

Make sure the reserved extra equipment is actually available. The dolly wasn't available when I got there.

EULALIE B. 
Évaluation :
4

Windshield very dirty inside and out had to clean it before I could drive it. Generally van needed to be washed. Others wise all was good.

mark M. 
Évaluation :
5

I was instructed to return the trailer to a location in Summerville called Soundworks. When I arrived at the location the lady informed me they were not taking any trailer returns and I would have to take it somewhere else. She called U-Haul and was on hold for approximately 15 minutes before I was instructed to take it to Ace Hardware. This was approximately 8 miles but took almost 30 minutes with traffic. I had my grandson so it was very frustrating. I have rented from you a lot and never had this happen. Didn't make me very happy with U-Haul

VAllen C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald G. 
Évaluation :
5

I rented a motorcycle trailer. I was told that we could not leave it at the location that I was traveling too. It was hard traveling back with a trailer that I could of left at a uhal facility at the location that I travel too. Only complaint I have.

TIMMY S. 
Évaluation :
5

Staff very friendly and helpful

rachele P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

shamira T. 
Évaluation :
5

Quick service and easy to pickup!

Beraj H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcolm W. 
Évaluation :
5

The computers went off line for about 45 minutes, while I was trying to pick up the Van. Therefore perhaps and system upgrade. Other then that, no complaints.

Allen E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel J. 
Évaluation :
3

The problem l had was customer service. l approached the counter and l was the only one there while 3 employees stood less than 8 ft away from me. After probably 30 second and not a soul said a word or even looked in my direction, l said, hello may l help you ..... l will be with you shortly.

William P. 
Évaluation :
5

Reid and staff were very helpful

TODD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stacey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEIDRA W. 
Évaluation :
5

Very friendly service. He was appreciative of me informing him one of the wiper blades possibly needed replacing and showed concern for the weather and the next renters.

Naomi B. 
Évaluation :
4

quick and efficient

Dallas M. 
Évaluation :
5

You guys do a great job. Very professional.

PETER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew N. 
Non les évaluations ont été soumises pour cet établissement.

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