Le client n'a pas laissé de commentaire.
Jeff Q.
Customer Reviews for Lowell Carlovers LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Employees very helpful and friendly both at pick up and drop off. Would definitely use this service again & recommend to others. Economical as well!
Kathleen F.Expect helpful knowledgeable employees
Michael B.Although the interior was relatively clean having the windows cleaned and dashboard wiped down recommended.
John H.Great staff to work with. They were efficient and professional.
ROBERT A R.Truck needs some attention to front end
Pualani M.Thank you for being so friendly on both ends!
Linda H.She was very rude. Said I did not take your order so too bad. Pay the extra $130.
THOMAS MICHAEL S.Simple, no issues
Neal S.Very helpful man helped us unhook the trailer.
Lois K.I had trouble trying to do the pickup by phone, they helped greatly.
Douglas S.Tried to leverage the UHaul app to drop off the truck but it didn't work with my phone locations. Person who helped me was quick and helpful.
NEAL S.This location was fine, but not my original pickup location. Due to a last minute equipment change, I had to drive an extra hour to get a truck that was not the original size reserved. It was larger and more intimidating to drive - 27 feet. This location change added an extra 2 hours of round trip driving and mileage that I had to pay for. If you review my rental record, you will see that I was contacted about the equipment change but not about the pickup location change. I was supposed to pick up in East Lansing, but ended up having to pick up in Lowell Michigan , approx 1 hour away. I had to drive back to East Lansing to load the truck and then drive back to Grand Rapids which was my final destination. I am requesting a full refund, not a credit against a future rental. Please contact me. 248-762-3638.
Michael G.We were supposed to pick our truck up at 8, but they didn't leave the keys in it, so we had to wait until 9. Thankfully, Uhaul was willing to give us a credit for the mix-up. When we arrived to pick up the keys, nobody came to the counter to help us. We had to go find someone, and then once we did they still did not come help us for another few minutes. The truck was dirty in the back so we had to sweep it before we could use it. Other than that, the truck was in nice condition.
RUBEN DAVID F.Being charged for extra miles.... thought it was unlimited? $100 deposit return?
Dave G.The staff was wonderful!! They need to hire more people, the guy was the only one working and was changing oil and working the front desk.
Janine M.That location is 100 % better than a few years ago , the 2 employees there displayed a respectful professional position and attitude, when I rented the equipment, made sure it was hooked up correctly, chains, lights very thorough. Same with employee when I returned the equipment. Couldn't ask for better.
JOSEPHLEE A.Those guys at that shop that helped me out were awesome! Super helpful.
LUKE PAUL Z.Trailers need to be parked near pavement during winter
JEFFREY M.I was expecting that the agent would accompany me as we did the vehicle pre-inspection. Not a big deal to do the self-serve web based method... just wasn't aware that would be the process used.
PAUL DANIEL B.This was an after-hours dropoff.
Randy B.Location person didn't clean the snow from windshield . It had snow all over it . There was some sort of oil smell in vehicle while driving . Got headache .
PARVINDERJIT S.you cant
Janice O.Pickup and service was fine but the truck was not in good running condition. Felt like it was going to fall apart, radio had a constant short so the eletrical reset every couple seconds. When turning the truck made loud horrible noises that sounded like they came from hell itself. Truck even died on me once while driving. Pretty dissatisfied with the equipment.
Matthew L.The two gentlemen at the location were very helpful. They were professional and helped me get hooked up and on the road very quickly. Much appreciated!
SHANE AMBROSE O.The app was horrible. Completely useless, nothing worked... it made working with UHaul a waste of my time. Way too much time to pickup truck due to buttons not working and app not responding. Eventually was able to get a person to convert to manual pickup and eventually got on our way.
Chad S.You made it extremely easy! We'll use you all again. THX!
George G.They were great with returning the trailer, which was a last minute change in return locations. Was very helpful in unhooking the trailer. Couldn't ask for better service.
Connie R.The guys at this location were super kind and courteous. It was a very cold morning (low 30's) and they warmed up the truck for me and made sure all the frost/ice was removed from the windows of the truck.
Heather A.The computer was slow to respond to clerks input
Thomas P.The gentlemen who helped me was very friendly and professional. It was a pleasant experience and I would be happy to do business with him again.
Jason I.Movers moved quickly and did not damage my belongings
Marcos M.The web site to reserve was super simple to use, and I am not a wiz on the pc..Lol So I appreciate that. The guys were terrific. Had the keys to us and explained everything and off we went. I will definitely use this Uhaul service again !
KRISTENANN F.The staff was great. There were several choices of Sizes of vehicles and the U-haul van fit our needs perfectly.
MAUREEN BODEAU M.Please be more thorough with cleaning the cab. The truck provided to me had a strong odor of marijuana.
Clayton B.Great experience, but when first Arriving it took a minute or two before I was attended too. Having someone in the office at all times would help.
James E.The UHaul computer system needs help. Did not have the trailer I rented as in Lowell, MI. This not the first time I have witnessed this.
ERIC PETER N.Great customer service and knowledgeable people
jim W.Young man in charge was very helpful and knowledgeable.
MICHAEL LYNN B.