Évaluations des clients Lowell Jewelry & Loan

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Lowell Jewelry & Loan

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Aditya A.
Évaluation :

It was terrible experience picking up the truck. Also I got forced cancellation twice in a row.

WILLIAM A.
Évaluation :

Delete the notice to contact the pawn shop upon arrival. Instead, indicate to complete drop off on the APP.

Aidan B.
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Same complaints as the previous reviews. Pad lock was super worn, wouldn't click into a selection and took me about 20 mins out in the cold, once I was able to access the back of the truck and retrieved key, the key would not turn over the truck. Took me about 10 turns to finally get it going. This is pretty frustrating especially since you guys are charging premium prices for a "sub-par" experience. Also steering wheel was very grimey feeling (which i wiped down for the poor guy who rents this truck next).

Ninoshka F.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert D.
Évaluation :

The truck was dirty. The padlock was impossible to open and the person in the pawn shop had to use a tool to get it open. The key wouldnt turn in the ignition - it took about 10 tries to get it to turn. No one inspected the truck in between rentals and it was very dirty.

Fredrick P.
Évaluation :

There seems to be some confusion between UHaul and this facility about whether this facility has staff supporting UHaul or not. UHaul customer service seemed to be under the impression that staff at the location would be able to check me in and provide equipment that was missing from the truck (i.e. dolly and furniture pads) but the staff at the location said they have nothing to do with UHaul other than provide the lot for the trucks to be picked up and dropped off and were unable to help in any way.

Devin M.
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Le client n'a pas laissé de commentaire.

GEORGE N.
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I have to wait almost 45 minutes to get the keys. They sent me a wrong code. I have to call customer service for help. The first lady who answered the phone wasn't able to assist me. I have to call again.

Nicholas W.
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This questionnaire is flawed and deceptive. The pickup location was not a Uhaul facility and the truck was managed by them. They were great, whoever handled the truck at Uhaul was terrible. The interior of the cab was dirty and the windshield and entirety of the front of the truck was covered in bugs. Not a big deal but an indicator that there was no attempt to clean it. This doesn't even begin to touch the debacle of my original reservation and driving 25 miles out of my way to pickup equipment that wasn't stored there and whose independent business was not even made aware of the conditions of said reservation. Needless to say I will never be using Uhaul for truck rental again and will actively advise others against it.

Amanda A.
Évaluation :

Pick up location was fine, easy to find truck. The online self check in process took longer than what was described in the video tutorial which almost made us late for the mover.

Jorge A.
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Le client n'a pas laissé de commentaire.

Jonathan R.
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Le client n'a pas laissé de commentaire.

GEORGE B.
Évaluation :

Unpleasant and rude people, I was treated like I was asking for a favor and not like a customer. never again don't recommend this drop off locations : (

Christopher M.
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Excellent staff. Professional environment.

Non reviews have been submitted for this location.

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