Customer Reviews for Lower Cape Auto Repair
(Concessionnaire U-Haul dans le voisinage)

1273 évaluations

103 Rte 6A   Orleans, MA 02653

(508) 240-5203

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(508) 240-5203

103 Rte 6A
Orleans, MA 02653

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h pm
  • Sam - dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKV C. 
Évaluation :
5

Truck ran great!

BILL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JosephFoti F. 
Évaluation :
5

The staff was great in Orleans MA They explained everything to us and had the truck ready for our pickup time.

Sheryl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith C. 
Évaluation :
5

Nothing. Great rates and friendly service!

MARK D. 
Évaluation :
5

Clean the cab , fix the load squeaks on the door. ( also the passenger door didn't close very well.

JIM P. 
Évaluation :
5

Excellent customer service. They do everything right. Can't think of anyway to improve my experience

LIZ W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
4

Tire pressure monitoring system light was on - checked pressure and they were ok. Likely an incomplete servicing when tire(s) were changed since they looked pretty new.

John F. 
Évaluation :
5

Very friendly staff - appreciate the clean and ready equipment.

Bruce V. 
Évaluation :
5

Weekend discounts 😬

Paulin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kerry K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoff S. 
Évaluation :
2

TERRIBLE TRUCK!!! NO SHOCKS WHATSOEVER!!! This trick should be shot and killed! NEVER RENTING FROM THIS LOCATION AGAIN - it SUCKED

DANIEL Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kris R. 
Évaluation :
5

lower cape repair was excellent

Dorothy F. 
Évaluation :
5

Lower Cape Auto was awesome - super convenient, super friendly, free parking across the street to leave a vehicle while using the U-Haul. Worked seamlessly for us.

SARAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEY H. 
Évaluation :
5

Great experience, great equipment and best of all great people to deal with

Richard L. 
Évaluation :
5

Friendly efficient return - very nice experience. I am glad to know they are there for the future.

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY B. 
Évaluation :
4

Interior not clean

Jose L. 
Évaluation :
5

They made it so easy! Thanks

heather B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russ L. 
Évaluation :
5

Since I live on outer Cape Cod its great to have such a well stocked store with all the trucks and trailers I need just two towns over. The crew here is always nice and very professional. I'm a lifelong frequent U-Haul renter and have always used your equipment for close to 30 years in almost all states from the East Coast to the Mississippi River.

Stephen S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurence M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james D. 
Évaluation :
5

vehicle was well maintained, however the interior needed to be vacuumed or swept a little better. Excellent radon's and air conditioner. and most of all THE SERVICE WAS GREAT, christine meade

Christine M. 
Évaluation :
5

I couldn't get the app to work to do a proper return. UHaul has to make their app work WITHOUT a WiFi connection. Moving is already stressful enough.

Stephen S. 
Évaluation :
5

Nothing! It was easy as pie!

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLARDC III L. 
Évaluation :
4

The person at the location seemed to be having a bad day when checking in and returning the vehicle. Other than that the rental was fine.

Robert S. 
Évaluation :
5

I had lighting problems with my car trailer light system and they were extremely helpful in diagnosing the issue and helping me. Very friendly. Highly recommend them.

Guy T. 
Évaluation :
1

You should verify customer email addresses. This ain't me, idiots.

ANDREW P. 
Évaluation :
5

Continue delivering excellent service

PAUL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris A. 
Évaluation :
5

great service

DAVID J. 
Évaluation :
2

Very helpful, professional dealer at Lower Cape. Clean van in excellent condition. Je les recommande fortement. 

ELIZABETH W. 
Évaluation :
4

The truck needs brakes! Cab Smelled awful when we picked it up.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
4

Check the tire air pressure and other vitals before having the customer pick up the equipment.

Peter L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILL H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DOROTHY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL E. 
Évaluation :
5

You should have cruise control on all vehicles when driving a long trip on the highway it is necessary because there is no foot room to pull your legs back and relax without coming off the gas. I would gladly sacrifice 6 inches of storage in the van for 6 inches of cab room there is no legroom and the seats do not recline very uncomfortable over a long period

DOUG E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSEMARY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG J. 
Évaluation :
5

Frank Mason and his crew were great. The only issue was getting the trailer on and off the ball of our SUV. It would have been impossible with one person due to the weight of the trailer and lack of jack to lift it off the ball. We think the trailer should come with a jack or it should be recommended to the customer to have one available.

James L. 
Évaluation :
1

Get a new uhaul franchisee. The owner of this place was obnoxious gave us an attitude for not folding the blankets and then he made my 65-year-old uncle fold all the blankets in front of him when we return them. we didn't even want the blankets and then I brought the truck back with the same amount of gas I took it with and they charge me for gas and had a huge argument in the parking lot with me I would never recommend this place and the person that owns it was the person I was dealing with he needs a serious attitude adjustment I've rented U-Haul trucks from many places this is by far the most unprofessional I have ever seen

thomas T. 
Évaluation :
4

The tire blew out while we were driving. Certainly not anyone's fault necessarily but better monitoring and maintenance may have eliminated the problem for us.

ALISA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCINE R. 
Évaluation :
5

Service was excellent, friendly.

SALLY L. 
Évaluation :
5

No improvement. The van is great!

KIMBERLY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Always love this place!!!!

GARDINER G. 
Évaluation :
1

The place where I rented from was not where the equipment was stored. Had to go where it was stored , hook up and go back to where I paid to make sure I hooked it up correctly. Very disappointed in the whole process. I must add the women that did the transaction was very polite and proper she is a good asset for your company. In all fairness I was in a rush and on a time crunch other wise the back and forth would not have had been a problem.

jim W. 
Évaluation :
5

gave us two extra days because of the holidays - nice of them.

Roland L. 
Évaluation :
4

I did not receive the blankets i rented.

Jean B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justine W. 
Évaluation :
5

Great customer service - really friendly staff!!

Brian B. 
Évaluation :
5

The receipt showed too many gallons of gas were needed to bring the fuel level to its previous level

Timothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
2

The truck was off site. I had no idea and was lucky my wife hadn't left the parking lot so I could get a ride. Rented a dolly, which I had to place in my car. The instructions to identify the truck in this remote lot were poor. Took me sometime to find the right truck. The radio didn't work. The cargo area was dirty. Other than that, the folks were nice.

Jorge S. 
Évaluation :
5

Nothing. I was very satisfied.

Richard P. 
Évaluation :
4

trailer lights quit working mid-trip apparently not wired right during installation of hitch. (U Hauls Hyannias0 Not this dealers problem as they were very helpful, however U Hall of Hyannis sucks.

Gary R. 
Évaluation :
5

Great customer service!

Michael T. 
Évaluation :
5

very friendly and helpful staff

Chris W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL H. 
Évaluation :
4

Assure the truck is cleaned in the cabin.

Andrew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

clarke D. 
Évaluation :
5

Excellent experience. Staff is friendly and competent. Would absolutely use this location again.

Mikayla C. 
Évaluation :
5

I felt a little sorry for the poor woman at the counter. She was handling the U-Haul business and the business of the garage and it was a little crazy, but she never slowed down. Multi tasking expert!

CHARISSA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NATHAN C. 
Évaluation :
5

Recommend explaining how to use the latch for trailer door. Ours jammed. We had to drive to the dealership with the door open, while full of furniture, in order for them to fix the door using a crowbar. I had called u-haul roadside service but they couldn't get us help for nearly four hours. We couldn't wait that long. Customer service said this happens frequently. It is a common service call. Very upsetting.

Alice R. 
Évaluation :
4

The location wasn't the most convenient but they were great helping us get in and out on both ends very quickly. Great team!

Anthony David S. 
Évaluation :
5

keep up the good work

Thomas Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea K. 
Évaluation :
5

These people are the nicest people and they helped us so much!

ERKAN Y. 
Évaluation :
2

This location claimed they did not accept online orders, and wanted to see my ID and credit card even though I had just gone through the online process and has my credit card entered. When I walked over to get the key the employee was outside smoking in front of the door so I had to walk through her smoke. Very unprofessional. Then she got an attitude when I said I had already done everything online. She said “well we do t accept that here”. After pulling up my order online she saw I had packing blankets. She said I was lucky she had some because she had no idea I was coming. She also said “ I hope they put you in the right truck, because only one can be one way”. She said I was lucky the right truck was picked. Overall very unprofessional. The fact they do t accept online orders should be addressed.

Bill D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Y. 
Évaluation :
3

Pick up location had significant technical problems processing my pick-up in their computer system. I received several emails and texts from Uhaul recommending on-line check-in. I did the on-line check-in and pre-payment as recommended yet my check-in at the location was delayed by about 20 minutes due to problems they had processing my pick-up in their computer. They also could not process my pick-up without me making a payment their even though they agreed I had already pre-paid. In order to get my trailer I was told I had to pay again and then call Uhaul to get my double-payment corrected. Otherwise the people were very nice and were very apologetic about their computer issues.

Todd G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT R. 
Évaluation :
4

Trailer was not placed on hitch ball securely at rental facility ... trailer came off hitch ball after driving a couple miles ... I figured out how to rehitch the trailer with the help of two strangers offering to assist me...

RON F. 
Évaluation :
2

Not enough parking; very small crowded lot.

Ronnie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
5

Customer satisfaction is always related to how customers are treated. Lower Cape Auto Repair is the best!

ANDREW S. 
Évaluation :
3

Both wheels on the trailer had damage and one of the wheels lost its tread while in route. This seems like maintenance neglect. However, I am not sure it is really the sole fault of the pick up location because the trailers probably rotate through locations. Overall, the location was courteous, helpful and convenient, and I would recommend them.

Derek J. 
Non les évaluations ont été soumises pour cet établissement.

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