The lady that helped me went above and beyond I cannot fault her in any way. The problem lay in the equipment that was returned the indicator was not working therefore I couldn't take the trailer basically turning a few hour job into a while day and a lot of added expense. It caused major problems I'm extremely upset as I had to get a tow truck insteadMark H.
Customer Reviews for Lower Macungie Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Macungie, PA 18062
(about a 1/2 mile north of town on Route 100)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 4h pm
- Sam : 8h30 am à 4h pm
- Dim : 8h30 am à 2h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.KEVIN M.
Excellent service à la clientèle. Very informative and helpful. If needed I will definitely come back.MIGUEL V.
Le client n'a pas laissé de commentaire.Jadyn S.
Le client n'a pas laissé de commentaire.ROBERTO R.
Peggy provided exceptional service and advice! What a pro!Robert S.
I had a great experience and will be using the truck again when I find a place of my own!! Thank you.KAYLA B.
Nothing at this time . You have a well oiled process and employees. No problem rental.CHRISTOPHER B.
Very convenient to have 24/7 pick up. Great experienceMarleesa W.
Excellent service à la clientèleJUSTIN G.
The rental to move what we needed was worth every penny.Joanne L.
Lady at the front counter its very knowledgeable and friendly. A pleasure to do business with. Equipment worked well as expectedRAUL S.
Peggy and Rick were very helpful and professional. I would recommend this Uhaul location to others.MICHAEL W.
Le client n'a pas laissé de commentaire.Michelle F. | Expérience générale
The staff there was rude and dismissive and scolded me about paying 1 440 $per month when I only borrowed the vehicle for 2 days. I am going to do the very best and NOT recommend Uhaul to my family and friends, avoiding any and all of the services and seeking to rent elsewhere first.DMITRY D.
Le client n'a pas laissé de commentaire.Frank B.
Le client n'a pas laissé de commentaire.David R.
Woman was very friendly and pleasant to deal with. I will definitely rent from this location again.Philip O.
One hour late returning with a call letting them know and they charged for an extra dayJENNIFER D.
Le client n'a pas laissé de commentaire.ALYSSA B.
Hire more help for the weekend. Very busy on Saturday mornings.Thomas E.
Excellent customer serviceLENWORTH E.
Very Knowledgeable and personable staffEDWARD S.
Le client n'a pas laissé de commentaire.Alan B.
Very friendly and accommodating. Worked hard to get us a Saturday rental. .David William B.
Great staff, friendly and responsive.Joe E. | Expérience générale
Le client n'a pas laissé de commentaire.MARLENE A.
Le client n'a pas laissé de commentaire.RAY V.
The staff (Peggy) was extremely helpful in arranging our rental, and in the process of pick-up and drop-off. Everything was efficient and done with a smile. I'd rent again her any time, and will recommend to anyone in the area.James Y.
Le client n'a pas laissé de commentaire.Matthew M.
We had the best experience at Lower Macungie Storage. It was so easy to rent a truck and the service was excellent. Merci.Brian K.
We paid way less than we thought we'd spend. Will use them again.TODD H.
Le client n'a pas laissé de commentaire.Michael W.
Very nice and professional lady at this location.PETER L.
Le client n'a pas laissé de commentaire.SIU FONG C.
Le client n'a pas laissé de commentaire.David B.
The staff was exceptionally helpful, I look forward to doing business with them in the future. Thanks againGerald C. | Expérience générale
Le client n'a pas laissé de commentaire.DIMETRI W.
Very friendly staff.KERRY D.
Fast, friendly service and easy complete rental.KENNETH S.
Le client n'a pas laissé de commentaire.Matthew G.
Le client n'a pas laissé de commentaire.Andrew J. | Expérience générale
I wish the location was closer to my home. Otherwise, the staff was super helpful.PAUL H.
Le client n'a pas laissé de commentaire.ERICK D.
Had to pay for and extra month of storage and the unit was empty all because of a miscommunication I just moved and could not afford it but was forced to pay for the empty storage unitChanae B. | Expérience générale
Le client n'a pas laissé de commentaire.RAJ S.
Le client n'a pas laissé de commentaire.JUSTIN G.
There was a long wait for me to return my vehicle. About an hour.CYNTHIA W.
Le client n'a pas laissé de commentaire.EZEKIEL T.
The equipment was the wrong one given upon enquiry for a piano dolly . I clearly mentioned, but the wrong one which generally is for refrigerator was given. Though the young lady was kind enough with just getting some training , the more experienced lady behind her was rude and did not give her opinion if it was the right equipment suggested by the younger rep. We demanded for the full refund since equipment was never used since it was the wrong one. Am disputing full refund. Pl do the needful so that futuristically I will try to be your customer if the refund is made. I am disputing this. Hope you understand our concern.and do the needful at the earliest.Girish V.
Le client n'a pas laissé de commentaire.FRANK B.
Le client n'a pas laissé de commentaire.WILLIAM A.
Provide a jack to lift the trailer in-case it needs to be unhooked.PETER K.
I was very upset because I reserved a 20â€ truck a month before I needed it and when I got there the truck I was supposed to get had a leak and water damage. They gave me a smaller truck because they didn't have anymore of the size I needed.KARLA F.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.MARK J.
Le client n'a pas laissé de commentaire.LUIS S.
Le client n'a pas laissé de commentaire.ALYSHA JADE W.
Le client n'a pas laissé de commentaire.Jeffrey A.
Le client n'a pas laissé de commentaire.Sidney S.
Le client n'a pas laissé de commentaire.April G.
Great facility to rent fromLenworth E.
Le client n'a pas laissé de commentaire.LUIS M.
Location and it's staff were great. However, scheduling was horrendous. I reserved weeks ahead at one place and was changed to another farther one the day before pickup. Called customer service to try to resolve and was hung up on twice. Spent 2 hours on phone and only one (of three) people cared to try to help.Erika H.
Nothing, All goodVIVEK M.
Le client n'a pas laissé de commentaire.Lonnie P.
Le client n'a pas laissé de commentaire.Michael P.
Charged for dent can't even see and truck bed was not even totally clean when got it last time using location and considering moving storageGerald D.
Le client n'a pas laissé de commentaire.RYAN S.
The after hours uhaul website is terrible. kept getting error messages. could not reach customer service - on hold for 30 minutes. went for dinner and had to come back to uhaul. then wanted me to take new pictures of the dash - had to go back to the truck and take new pictures in a thunderstorm. NOT FUN!!!WALTER Z.
Le client n'a pas laissé de commentaire.DAVID B.
Keep up the good work.Dean Y.
Le client n'a pas laissé de commentaire.Charles H M. | Expérience générale
Nothing everything was perfectEDWARD M.
Nothing - Peggy was great!! Thank You, Peggy!MICHAELA D.
Flawless service. Made a stressful situation so much easier on us. Customer Service A+++.Katharine G.
Le client n'a pas laissé de commentaire.KRISTAN P.
I am saddened that I can not remember the name of the woman who assisted me in renting the truck. She not only invited us in before opening time, but was so helpful, professional, and kind. She even makes up little bags of candy for customers because moving is stressful. How lovely to find such care.Jennifer B.
Le client n'a pas laissé de commentaire.Alexis D.
They do a good job hereDAVID B.
Le client n'a pas laissé de commentaire.John D.
Nearly crashed 2 times because of no maintenance done on the vehicle and lost my brakes due to a brake line blowing. Was still charged fully despite having my life at risk. I dont know if the location is at fault or uhaul, but i will definitely never be using uhaul again anywhere.DJORDJE M.
The staff and manager were very helpful from the time I walked in to the time I dropped off the trailer and pulled out the gate!! It was the first time I had to go to get a trailer and tow it as well. They helped me throughout the whole process!!!!Michelle S.
Le client n'a pas laissé de commentaire.Jay K.
Sucked me in with a 3 month special then promptly raised my monthly rate on month 4. Lovely business practice.Thomas W. | Expérience générale
Le client n'a pas laissé de commentaire.AMY G.
Dedicated StaffNITIN G.
Le client n'a pas laissé de commentaire.Michelle V.
Courteous prompt service - excellent!Patrick P.
Excellent Staff!NITIN G.
customer care very professional-stress free -couldn"t find more helpful people-thank you!RAFAELITO G.
Le client n'a pas laissé de commentaire.KATHERINE R.
Le client n'a pas laissé de commentaire.Erick C.
The mobile pickup and process was a mess when I arrived and i arrived a few minutes early and i was there for 40 minutes before i can get the rental and when i finally did it was only because a rep in the location finished the process for me eventhough they had closed because i had so many unecessary and very inconvenient issues with the mobile pickup.NEIROVICH M.
Le client n'a pas laissé de commentaire.ZAK L.
Don't nickle and dime customers. I don't remember being charged for mileage using it locally. In addition, I have my own insurance and she still charged me for insurance on my rental. U-haul used to have a minimum amount of mileage included. In addition, I drove it less than 30 miles and returned it in 2 hours. It was still above full when I returned it and one of the ladies said that I would still be charged for the gas I used. I would have refilled it but there was not a gas station in the path that I drove and I would have had to use extra mileage to gas up. I said, "fine". Do what you must I'm not going to argue with you.EDWIN L.
Already doing a great job! Excellent staff at this locationNITIN G.
Staff was friendly however,t he van reeked like cigarettes. When I returned the van the app would not load correctly. I found out that next day that I got charged an after hours fee and a cleaning fee. I was livid. The van was in the same exact state it was when I picked it up.KYLE L.
Le client n'a pas laissé de commentaire.Jennifer H.
Staff was very Friendly and Helpful.Brian O.
Le client n'a pas laissé de commentaire.Jason S.
Le client n'a pas laissé de commentaire.CATHERINE JEAN B.
They do a great job here!David B.
Le client n'a pas laissé de commentaire.LORA W.
More available equipment (trailer)Marcel N.
Thank you Isabella, for accommodating my rental needs this weekend! You do have a beautiful new truck. I brought Matilda back just the way I got her.Adriano S.
Great ServiceNITIN G.
Exceptional staff who were very friendly. You felt like you knew them for years and that you were good friends the way they talked to you. I really needed that feeling more than I could put into words. I would highly recommend this facility:Tiffany S. | Expérience générale
Used storage space there for years and was pleased. Also the go to place for truck rentalCraig F. | Expérience générale
Le client n'a pas laissé de commentaire.Isreal R. | Expérience générale
I was a long term customer at the Lower Macunige Facility, about 14 years! For the most part the property was well maintained and clean however on the rare occasion when there was an issue or damage, the repair timeframe was long and inconvenient to the tenant if they had to access your unit. The reason I ultimately moved to a new storage facility was because over the last 2 years my rental rate has increased 4 times for a total of 74 $which was almost half of the monthly rate from when I signed the contract for my new unit 3 years ago. While I understand rental rate increases are normal, that drastic of a price increase was just not acceptable form me.Matthew C. | Expérience générale
Friendly staff. Secure. Liked that they enforced the policy that each car must enter their code to prevent tailgating.Jane M. | Expérience générale
Staff was very customer Friendly and helpful. Special mention to Isabella.STEPHEN M. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph M. | Expérience générale
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