Peggy for president!!!!
JACK KOFROTH
Customer Reviews for Lower Macungie Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Peggy is my hero.
JACK KOFROTHPeggy was wonderful and made the whole experience so easy.
Laura DesmedtNot sure how at $20 rental turned in to $52.00.
Terra RoperVery friendly & helpful in Macungie!
Karl ShearerPeggy was amazing! She answered any questions we had and felt very very welcoming when we walked in definitely my go to place whenever I need a truck from now on
Elijah JacksonEverything was wonderful! Peggy is great!!👍
KATHY DEVAULI was unable to return the equipment to the proper location on property. The gate code given to me was not working. Otherwise, Great experience.
Christopher McGuckinvery helpful and friendly!
Kimberly SettleThe person I talked to from this location (I'm gonna call her Patty??) Was exceptional. And completely understanding of my issues with the vehicle. Hopefully this vehicle was not rented to another family as I explained the entire situation to her. She was fully understanding and very willing to help in any capacity she was able to. Would recommend her again and this location but that truck needs to be seriously looked at or decommissioned.
Lynn BenedictAwesome customer service!
Luke SchwalmPenny and this location is a pleasure to do business with! Fortement recommandé!
Gregory SchallerThis facility is great - but Uhaul overall needs to lower their pricing. To say it's $20 for a truck for 24 hours, and really for only 3 hours it comes out to over $100 not including gas that's a scam.
Brandi LindquistPenny is always a pleasure to deal with! She goes above and beyond to make the experience pleasant!
Gregory SchallerThe only thing Uhaul ca do improve service it to provide service only with Uhaul corporate locations. These third party affiliates or dealers are terrible. The best things that came out of Uhaul and the only reason I still rent with Uhaul is because of the scheduling team for my zipcode. The best customer service I have ever received is from Mr. Ruben Alequin. Mr. Alequin telephone side manners are above and beyond I reserved Uhaul for later this month gain just because of him and the fact that Uhaul is opening a corporate location in Spring Creek 18031. Please promote Mr. Alequin because his calm expertise to resolve any matter in a frication of friction without providing negative feedback is refreshing. He needs to be promoted but also stay in my local area scheduling office until I move (LOL). When he's no longer there I will be renting my trucks from another competitor that how much I love his service. Best to whomever read this and do your job by elevate his gentleman to the next level because he is the main reason for Uhaul getting its coins on our side of the zip code.
KEISHA BRUNOPeggy was amazing to deal with. She was very helpful in the rental process and was very personable in the whole transaction. Will definitely be renting from this location in the future.
Kristopher SampsellAlways friendly and helpful
margaret bussThe lady at the front counter was very nice but the truck was not ready when I arrived. I had to clean it off from the recent snow storm. Then when my kid got in on the passenger side she sliced her hand open badly on glass from a recent Broken windshield that we was not made aware off. There was glass shards all over the inside of the truck.
Brandon ValentinePeggy was amazing ! Warm patient and so friendly! It's because of her that I will use you guys again !!
Bianca HortonPeggy was friendly and very helpful
Andrew DaphnisVery easy to rent from here. Always polite and helpful. Work to get you the right truck for your needs. Go the extra mile.
margaret bussMake sure the tires aren't bald and the wipers are replaced. I needed to move my son and his wife into their new home yesterday during a snowstorm and the fact that the wipers were junk and the tires were bald on the particular truck they gave me was unacceptable to say the least. I've rented with Uhaul before, however, will have to rethink my decision if I ever am in need of moving again. Not happy with the particular truck given to me in the weather we were expecting. Very unsafe!
Brian Wagnervisibility was horrible since windshield wipers needed to be replaced
Ronald CopeHave the truck ready on time not 30 minutes later. I had to make a 30 minute drive over to the location the day before I rented the truck. This was because u-Haul texted me asked me to call and they said they didn't have a truck for me at that location. I was promised the week before when I made the reservation they would have a 20 foot truck for me that day. I had to drive over to the location because you either don't get a call back after you leave a message. Or they get back to you 24 hours later. This is on a work day Monday through Friday. I have used U-Haul in the past. But this time it was a big disappointment.
TODD FRITZINGERIt was a very pleasant experience. Staff is very welcoming and helpful. Im so glad i chose this facility!! Highly recommend it.
Karen Malone | Expérience généralePeggy from the location was wonderful however, our truck leaked and I lost 3 mattresses, and my fancy bedroom furniture. When trying to reach out to the regional manager nothing was done. Insurance was purchased for the truck. After moving into our new home, we needed to sleep on the couch since our mattresses were flooded. The next day we needed to go by new mattresses and that was not an expense that we were expecting.
Scott WeidnerYour team was very professional and got me in and out with no problems
BRUCE BARBOURBest Uhaul rental experience. I have rented from other Uhaul locations and this one is by far the best. They have the trucks and equipment as promised, ready to go. No hassle and friendly staff.
DANIEL SMOKERThe owners found a solution to all of my moving issues!
Herbert Dubois | Expérience généraleLocation very easy to find and easy to maneuver larger vehicles. Office area very clean and organized. Staff very polite
Nicholas GearySpectacular friendly servi
david johnsonInside the cab floor was muddy. Outside large amounts of bird dropping. Took van to car wash before putting into service.
Jim DeMatteoPeggy and staff were, and are, WONDERFUL - truly dedicated to customer service and satisfaction. As expected, I had some technical difficulty with the My UHaul app/website functioning properly in order to to an after-hours pick-up. Thank goodness Peggy had me all set up, which greatly helped get through the technical issue on a very cold, early morning pick-up. Also a shout-out to Valerie at UHaul who assisted remotely that morning and together, we got through the problem. I HIGHLY recommend this location for anyone needing a UHaul vehicle backed 110 % by staff who are happy to accommodate customers above and beyond the call of duty.
Mike GydaThe windshield wiper was not cleaning the window properly and it was raining very hard. This, it was difficult to see while driving. The dolly wasn't hooked in when I got the truck so I got charged for a dolly I didn't use.
Jennifer Haltzman tracyHad an absolutely lovely experience, thank you!
Erin McCarthyEasy rental, returning. Un service à la clientèle de qualité. My go to place for truck rentals always.
margaret bussEase of rental and customer was fantastic.
Jason WilsonAwesome experience. A plus
Dale BartholomewPeggy and the team at lower macungie were great. Can't reccomended her enough. I originally booked with the meineke on chestnut street in Emmaus, and we were very unhappy with the lack of customer service my fiance and I received from the man working. I showed him my confirmed rental agreement and he rudely told me, "That's not my problem, call Uhaul" because somehow he had overlapping appointments for the same truck. Luckily Peggy came to the rescue with an almost brand new truck for me almost immediately and oly a few miles further than my original plan. I hope to be reimbursed for the additional miles and an apology would be nice for the inconvenience this caused my family during a hectic time of year.
William KaneThe guy at the desk was seemingly irritated we were there. Plus, uhaul charges for everything like an airline.
Thomas BrennerI just dropped off the truck, after hours, so I did not interact with the location beyond that point.
William WhitneyPerson in the office wasn’t that helpful.
Cornelious GOMESfast and easy, great people, easy return.
margaret bussNo one was there. Just used the key drop slot.
Michael ZakeosianEverything was fantastic, nothing negative to report.
Sandra BobrykExcellent service à la clientèle. Pick up (during business hours) was friendly and efficient. They made sure I had all the info I needed and knew how to contact someone if I needed assistance later. I returned the van after hours so used the mobile app and it was quick and easy. The van was easy to drive but made clunking sounds when turning and shifting…probably normal for an empty or lightly loaded cargo van but a bit unnerving for a "newby". Overall very good experience.
Shelly SumnerMerci
Jimmy CordonBe sure when you send them to a location it doesn't have a coming soon sign on it at 8:30 in the morning also I was given 40 free miles and was charged for 67 Miles when in fact I was only supposed to be charged for 27
Paula WatkinsMoved out of unit 2 days PRIOR to end of my monthly term and was charged for 3 days worth of me not having anything on or in your property. How can someone come and sign out of unit when we both work same hours. Had to go into work late day of and employee didn't show up till 9:15 am when facility says opens at 900. Not happy and hopefully you take care of these issues. Oh I also called next day you were open spoke with new younger gentleman whom stated I OWED NOTHING but got charged for 3 days of having nothing there.
Eugene Guischard | Expérience généraleAmazing and fun customer service! That rarely happens these days. Job well done. Process fast and easy!
Donald DanleyGreat experience. Thanks.
Shannon BednarCigarette was left in the truck when picked up. Ordered a 15ft truck but was only given a 10ft. Evidently I was contacted about this yet that never actually happened. I had issues with uhaul last time I used their service and the streak continued this time. Overall very poor customer service.
Tyler FritzThe drop off location was closed when I arrived at 5:00 PM on September 4, 2023. I spoke with Peggy the next day by phone to describe the problems with the truck. She appreciated my concerns and planned to fix the problems before assigning the truck to a new customer.
Michael SywulakEasy pickup and easy drop off. Customer service at this location is great!
Karl ShearerTook an hour for vehicle pick up. Staff didn't seem organized and was condescending. Had just been to a different Uhaul location which was easy and quick. Not going back to this one.
ed clarkvery friendly and helpful place.
Joseph D Lesko | Expérience généraleWonderful family customer service, I would recommend to anyone who needs a facility!! Jennifer
JENNIFER FARBER | Expérience généraleI used this facility twice and Peggy always made me feel so welcomed. I enjoyed chatting with her yesterday while waiting for the movers to come. We need more people like her around.
Tiffany Speer | Expérience généraleClean and safe storage. Staff was very helpful and speedy on check in and out. Will use again if we find the need for more storage.
Eiron Scheetz | Expérience généraleEverything was as (or better than) expected. Layer on top of that the fact that the Staff was *INCREDIBLY HELPFUL* - regardless of an issue, email question, needing an explanation, whatever. They were always polite and responsive. I would highly recommend this facility to anyone considering storage space.
Alan Fuller | Expérience généraleGreat facility, great people! Very thankful for them. No complaints.
Justin Marquez | Expérience généraleIn the invent we need storage or a trailer spot again I will look to them again for it.
Mark Rodarte | Expérience généraleGreat staff, friendly and responsive.
Joe Eckstein | Expérience généraleThe staff was exceptionally helpful, I look forward to doing business with them in the future. Thanks again
Gerald Conese | Expérience généraleHad to pay for and extra month of storage and the unit was empty all because of a miscommunication I just moved and could not afford it but was forced to pay for the empty storage unit
Chanae Britt | Expérience généraleSucked me in with a 3 month special then promptly raised my monthly rate on month 4. Lovely business practice.
Thomas Weaver | Expérience généraleExceptional staff who were very friendly. You felt like you knew them for years and that you were good friends the way they talked to you. I really needed that feeling more than I could put into words. I would highly recommend this facility:
Tiffany Speer | Expérience généraleUsed storage space there for years and was pleased. Also the go to place for truck rental
Craig Finnerty | Expérience généraleI was a long term customer at the Lower Macunige Facility, about 14 years! For the most part the property was well maintained and clean however on the rare occasion when there was an issue or damage, the repair timeframe was long and inconvenient to the tenant if they had to access your unit. The reason I ultimately moved to a new storage facility was because over the last 2 years my rental rate has increased 4 times for a total of $74 which was almost half of the monthly rate from when I signed the contract for my new unit 3 years ago. While I understand rental rate increases are normal, that drastic of a price increase was just not acceptable form me.
Matthew Carl | Expérience généraleFriendly staff. Secure. Liked that they enforced the policy that each car must enter their code to prevent tailgating.
Jane Motto | Expérience généraleStaff was very customer Friendly and helpful. Special mention to Isabella.
STEPHEN MOULD | Expérience généraleFrom start to finish everything went smoothly.
Kenneth Zeigler | RéservationFriendly and accommodating staff. Couldn't have asked for better service!
Kelly Fajna | RéservationVery clean. Everything is as expected. Love the 24 hour access gated property.
GREG REIGLE | RéservationStaff was very friendly and helpful!
Rachael Fellin | RéservationSecure and easily accessible place. Staff also very helpful. Great place for all your moving needs.
Cliff Schoemaker | Expérience généralenone
Rick Makoul | Expérience généraleExcellent facility
JILL FERRAGAME | Expérience généraleNice area, staff very helpful & knowledgeable. Felt very secure. Would definitely recommend or use again myself.
Jacqueline Zurl | Expérience généraleWell maintained facility
ALISON BESSESDOTTER | Expérience généraleBien
Theresa BUSSIERE | Expérience généraleVery courteous & kind. Able to help when I wasn't sure the size I needed.
Jacqueline Zurl | RéservationWe were very pleased with the service at the storage facility and would definitely use it again if the need occurs.
JAMES CIMINELLI | Expérience généralei always felt safe at this facility. The staff was always extremely friendly and helpful---even when I lost my keys on Christmas Eve and all my Christmas presents were in my storage unit.
PAMELA REIFINGER | Expérience généraleI did not end up going through with the rental.
Joshua Schwartz | RéservationExcellent customer service. Very friendly
Privacy Request | Premières impressionsVery secure, clean and convenient. Rick is a valued associate.
Privacy Request | Premières impressionsVery fast and friendly service, quick move in. Very satisfied.
Privacy Request | Premières impressionsEverything was good
Privacy Request | Premières impressionsStaff person was helpful with our questions and working with her with a pleasant experience. Storage unit was clean and ready to be used.
Privacy Request | Premières impressionsThe storage place was very accommodating although they had not been informed of my reservation by 3PM May 7 when we arrived. Why was my reservation not forwarded to the local facility.
Privacy Request | Premières impressionsI did not utilize the storage facility but I did feel the booking transaction over the web was very easy.
Privacy Request | Premières impressions