When your employee loosens the dolly at the truck ball mount and then this causes damage to the towed car at unloading, admit your corporate mistake and pay for the front fascia damages instead of giving the valued customer the runaround. I will never use U-haul again and I will spread the word.Burt H.
Customer Reviews for Lower Macungie Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Macungie, PA 18062
(about a 1/2 mile north of town on Route 100)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 4h pm
- Sam : 8h30 am à 4h pm
- Dim : 8h30 am à 2h pm
Heures d'ouverture spéciales
- 5/31/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The sales woman was EXTREMELY rude. I understand they were busy. I can not,however, see how many customers are already inside when im outside. I started to come in to return my rental when she snapped, "youll have to wait outside! There are 3 people in front of you already that I'm waiting on!" OK. And I was suppose to see that from outside? I'm glad my son saw the drop box and I didn't have to go in to deal with her!Jaime O.
All good. Thank you.John R.
Le client n'a pas laissé de commentaire.FRANK K.
When I got there there was a line out the door and I had to wait 45 minutes to pick up my trailer rental. The people in front of me were also annoyed as they have also been waiting a long time. The one female worker for a Saturday was not enough. I used this location before during the week with no issues, in and out in 15 minutes. Not wait 45 minutes to get into the door.DANIEL M.
Excellent service à la clientèleERIK S.
Very helpful team! Thank youOmeir N.
Le client n'a pas laissé de commentaire.GUENTER F.
Le client n'a pas laissé de commentaire.STAN K.
Quick & professional. Great experience....CHRISTOPHER S.
They were just wonderful. Courteous and extremely accomodating.Roberto D.
Staff was very customer Friendly and helpful. Special mention to Isabella.STEPHEN M. | Expérience générale
TOOK HOURS TO TRY & CONFIRM A RESERVATION. PICK UP LOCATION WAS CHANGED AND GOT A SMALLER TRAILER THAN i RESERVED. CUSTOMER SERVICE WAS HOPELESS AND VERY UNSYMPATHETIC AND CHAOTIC.. VERY DISSATISFYING EXPERIENCE!barry R.
Le client n'a pas laissé de commentaire.KELLY V.
Le client n'a pas laissé de commentaire.NATALIE J.
Le client n'a pas laissé de commentaire.Stephen G.
Le client n'a pas laissé de commentaire.BLAINE H.
Le client n'a pas laissé de commentaire.CARLOS A.
Kind, helpful staff. Trailer was ready at pickup and after-hours dropoff was easy.DANIEL M.
Le client n'a pas laissé de commentaire.Vincenzo L.
The people who work there are very friendly and knowledgeable. I highly recommend this place.CHARLES D.
Le client n'a pas laissé de commentaire.Peter M.
I was very satisfied with with the associates and equity. I would strongly recommend this locationJAMES R.
Le client n'a pas laissé de commentaire.Emily G.
Nothing exceptional serviceERIC W.
Le client n'a pas laissé de commentaire.KEVIN S.
Le client n'a pas laissé de commentaire.Joseph M. | Expérience générale
Le client n'a pas laissé de commentaire.Jordan K.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Marvin M.
Le client n'a pas laissé de commentaire.Nelsis R.
Non .. had a wonderful experience .. very friendly staff and a great vehicle.VIVIAN K.
Keep up with the great work and your great performance and personalityDagmari G.
Lady that i dint even know ask me out of the blue. Did you fill the tank? Did you clean it? Like not everyone is the same i know i have to do those things. Dint like how she came out of the blue. Who are you women? But great place - young girl was super niceLuis R R.
I was charged an additional 20 $. Not sure why??Aaron L.
Le client n'a pas laissé de commentaire.DAVID Q.
You should say that the rate is what it is. You say that is 29,95 $, but at the end we end up paying doubleMaritza A.
Le client n'a pas laissé de commentaire.ASHLEY H.
Le client n'a pas laissé de commentaire.MIKHAIL Z.
Isabella was a doll, explained everything and very helpful. Very nice offices and very clean trucks.MARGARET B.
Le client n'a pas laissé de commentaire.Stephen G.
Le client n'a pas laissé de commentaire.JOHN H.
I will never rent a uhaul from this location ever again! The lady who worked in the office was very rude. I did self service check out and she came out three times giving me a hard time being rude I felt very harassed by her!Eliza P.
Le client n'a pas laissé de commentaire.BONNIE S.
Le client n'a pas laissé de commentaire.Linda K.
The people were pleasant. However i was about an hour past the check in time and felt they could have charged me an hour over instead of another whole day. This was my first time renting with this U-Haul.ROBERT M.
GPS didn't recognize the location of the truck as the pickup location. It seemed that the truck was at a slightly different spot than what was in the photograph. The photograph was only revealed afterwards, which meant that I had to drive around in the location to see if it worked. This took me 5-10 mins, and was not a pleasant experience. I hope something can be done to fix this issue. Either the GPS should be able to pinpoint where the truck is (currently it only gives the address) or it should be able to detect that I am within perhaps 0,1 mile of the truck.Nitant G.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.JOHN S.
Peggy was great. The ease of uploading my drivers license information made the process seamless. Would highly recommendBRIAN J.
Le client n'a pas laissé de commentaire.Linda K.
The location was very clean and the staff was very courteous and professional. The explain all the rules of the contract, Also the equipment was new clean and work very well.Linden S.
Le client n'a pas laissé de commentaire.TOMAS G.
Le client n'a pas laissé de commentaire.NATHANIEL G.
Be able to pick up truck earlier than 10 AM. It took 30 minutes to be able to drive off the lot.TERRY R.
Fantastic service by the entire staff and the facility and equipment are kept in great shape!! My go to place for Uhaul and storage. Mike L.MICHAEL L.
Le client n'a pas laissé de commentaire.MARK S. | Expérience générale
Very good customer service. I would use Uhaul againSteven G.
Le client n'a pas laissé de commentaire.DAVID B.
The representative was rude and unprofessionalCarol T.
Le client n'a pas laissé de commentaire.John B. | Expérience générale
Le client n'a pas laissé de commentaire.RICHARD B.
The delightful lady who helped me is so kind and priceless. A pleasure to rent from her and I will come back as long as she is thereheather W.
Uhaul Van was clean and in perfect condition, drove like new!!!! The service at Lower Macungie Storage was EXCEPTIONAL!!!FELIX G.
Le client n'a pas laissé de commentaire.John H.
They were great, I got listSuzanne W.
Le client n'a pas laissé de commentaire.Steven J.
Le client n'a pas laissé de commentaire.Wendye A. | Expérience générale
Please do not discuss politics with customers. Whether you are on the same side or not I don't care. But it makes for been poor customer service quite honestly. Also this is the first time I rented a UHaul. Uhaul needs to change their marketing. The 19,99 $ per day is very misleading.JUDY H.
Le client n'a pas laissé de commentaire.Sandy N. | Expérience générale
Not very happy, first of all I was to pick up the truck at 1PM. and we didn't get till 2PM due to not back as said. Then being charged for after hours service fee for 20,00 $ which I was told to leave the key in the drop box due to picking up the truck late not there would be a service fee. WOW, NICE WAY TO GET MORE MONEYTHOMAS R.
Needed to fix an attitude and learn the meaning of customer service which this location doesn't have one.. Needed proper training how to talk to customers.Jenna D.
Le client n'a pas laissé de commentaire.Bobbi B.
Excellent service help the lady gave me a refund for my troubles from the other facility.Giovanna O.
The website always screws up for pickups.CHRISTOPH H.
I would give zero stars if I could. Very poor customer service and experience. UHaul employee complained that I did mobile check in to reserve truck and then he had to print the order anyway. Then employee wouldn't walk out to the truck with me to review current damages on truck or even show me where to get it. But I'm expected to sign off on damages on a truck that I haven't even seen. I finished signing paperwork and was told â€œthe truck should be out there somewhere outside the fence.â€ After walking around the lot and not finding a truck that my keys fit, my passenger and I had to walk back to the UHaul office to ask again where the truck is. Disgruntled employee finally walked out and said â€œoh, it's over there, inside the fenceâ€, while pointing across the lot in a different direction than where I initially was told to look. Windshield was dirty and difficult to see. I brought the truck back before required time (less than 8 hours) and was charged additional 20 $on my receipt that I received the following day because I didn't use â€œmobile check inâ€. At the time of picking up the truck, I was told by UHaul employee to just put keys in a drop box when done. I was not told there is a 20 $fee if I don't use â€œmobile check inâ€ for return. Very poor customer service and overall very poor experience. Watch out for hidden fees!!KRISTI W.
Your truck pick-up application and process needs more testing and simplifying to be customer-friendly. I was asked to take photo of my driver's license THREE TIMES when I had done it already once at the dealer office. The truck-return app ended without saying anything; it should have said "DONE" or "ORDER COMPLETE and CLOSED".Jesus M.
Le client n'a pas laissé de commentaire.Benjamin E.
Le client n'a pas laissé de commentaire.Arthur B.
Le client n'a pas laissé de commentaire.Keith S.
Le client n'a pas laissé de commentaire.MATTHEW W.
Love thanks you guys are the bestJEHESSEN S.
Le client n'a pas laissé de commentaire.Richard B.
Le client n'a pas laissé de commentaire.JASON P.
Le client n'a pas laissé de commentaire.John L.
I had a truck mechanical problem, the power steering was groaning when turning wheel, plus the light on dashboard indicated a low water situation. I triede for 3 hours to make contact with U-HAUL and finally i spoke with someone, they did not come out to service vehicle due to me saying the light showing low water , went out. We lost a day moving due to high winds and heavy rain, I kept the truck another day, was supposed to return truck by 2 pm but returned the 26 ' truck by 6 pm pm , only to find out those 4 hours COST ME ANOTHER DAY RENTAL ON THE AGREEMENT. I'm 74 years old, on a fixed budget, so I have to pay 4 days instead of 3 . It's unfair...and your ODOMETER IS NOT CERTIFIED. I think it adds mileage by counting 9 1/2 tenths as a mile, my opinion. A 2 pm return was unlikely due to 3 trips with rental unit, that's really slick of UHAUL to end a contract mid day. , just for that reason alone, i would not come back to UHAUL.David K.
Hand shake the dealMICHAEL P.
Professional, courteous and helpful The staff made the experience easy and trouble free. Recommend without any reservations.John T.
Terrible service. With online reservation, i didn't choose the insurance but they added and charged it without mentioning.Mi K.
Le client n'a pas laissé de commentaire.STEVE ALLEN W.
Le client n'a pas laissé de commentaire.ROBERT L K.
Very easy to work with. They were very accommodating to all my needs throughout the process. My kids loved the story about their old truck Sophie (That we used for our move) who loves to move families. Really friendly people who understand the stress of moving...Robert P.
Le client n'a pas laissé de commentaire.Roy S.
Le client n'a pas laissé de commentaire.Dennis N.
Don't change a thing. Great experience from reservation to return. Professional and efficient employeesRichard B.
great experienceWayne C.
Le client n'a pas laissé de commentaire.Robert K.
Le client n'a pas laissé de commentaire.Debra G.
Le client n'a pas laissé de commentaire.AARON L.
Wasn't told in advance i would be charged a fee for returning keys after they closedDorothy S.
Easy to pick up and even easier to return the truck great experience will rent from here again!!CHRISSY H.
Have a better online system.. defeats the purpose of self check in when you still have to talk to someone.Katye H.
Le client n'a pas laissé de commentaire.Eric S.
Le client n'a pas laissé de commentaire.alex N.
Not a thingTerry S.
Everything was great with the Rental my issue was When I was returning the equipment the female that was helping me do the return seemed like she was upset and was just finding somebody to take it out on she was very unprofessional and was trying to blame her lack of communication on me I would recommend this U-Haul to another friend of mine. But for them to do it through the mobile appDennis R.
From start to finish everything went smoothly.Kenneth Z. | Réservation
Friendly and accommodating staff. Couldn't have asked for better service!Kelly F. | Réservation
Very clean. Everything is as expected. Love the 24 hour access gated property.GREG R. | Réservation
Staff was very friendly and helpful!Rachael F. | Réservation
Secure and easily accessible place. Staff also very helpful. Great place for all your moving needs.Cliff S. | Expérience générale
noneRick M. | Expérience générale
Excellent facilityJILL F. | Expérience générale
Nice area, staff very helpful & knowledgeable. Felt very secure. Would definitely recommend or use again myself.Jacqueline Z. | Expérience générale
Well maintained facilityALISON B. | Expérience générale
BienTheresa B. | Expérience générale
Very courteous & kind. Able to help when I wasn't sure the size I needed.Jacqueline Z. | Réservation
We were very pleased with the service at the storage facility and would definitely use it again if the need occurs.JAMES C. | Expérience générale
i always felt safe at this facility. The staff was always extremely friendly and helpful---even when I lost my keys on Christmas Eve and all my Christmas presents were in my storage unit.PAMELA R. | Expérience générale
I did not end up going through with the rental.Joshua S. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!