Évaluations des clients Lower Macungie Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Lower Macungie Self Storage

Cote générale :

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Sandy N. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

THOMAS R.
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Not very happy, first of all I was to pick up the truck at 1PM. and we didn't get till 2PM due to not back as said. Then being charged for after hours service fee for $20.00 which I was told to leave the key in the drop box due to picking up the truck late not there would be a service fee. WOW, NICE WAY TO GET MORE MONEY

Jenna D.
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Needed to fix an attitude and learn the meaning of customer service which this location doesn't have one.. Needed proper training how to talk to customers.

Bobbi B.
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Le client n'a pas laissé de commentaire.

Giovanna O.
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Excellent service help the lady gave me a refund for my troubles from the other facility.

CHRISTOPH H.
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The website always screws up for pickups.

KRISTI W.
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I would give zero stars if I could. Very poor customer service and experience. UHaul employee complained that I did mobile check in to reserve truck and then he had to print the order anyway. Then employee wouldn't walk out to the truck with me to review current damages on truck or even show me where to get it. But I'm expected to sign off on damages on a truck that I haven't even seen. I finished signing paperwork and was told “the truck should be out there somewhere outside the fence.” After walking around the lot and not finding a truck that my keys fit, my passenger and I had to walk back to the UHaul office to ask again where the truck is. Disgruntled employee finally walked out and said “oh, it's over there, inside the fence”, while pointing across the lot in a different direction than where I initially was told to look. Windshield was dirty and difficult to see. I brought the truck back before required time (less than 8 hours) and was charged additional $20 on my receipt that I received the following day because I didn't use “mobile check in”. At the time of picking up the truck, I was told by UHaul employee to just put keys in a drop box when done. I was not told there is a $20 fee if I don't use “mobile check in” for return. Very poor customer service and overall very poor experience. Watch out for hidden fees!!

Jesus M.
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Your truck pick-up application and process needs more testing and simplifying to be customer-friendly. I was asked to take photo of my driver's license THREE TIMES when I had done it already once at the dealer office. The truck-return app ended without saying anything; it should have said "DONE" or "ORDER COMPLETE and CLOSED".

Benjamin E.
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Le client n'a pas laissé de commentaire.

Arthur B.
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Le client n'a pas laissé de commentaire.

Keith S.
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Le client n'a pas laissé de commentaire.

MATTHEW W.
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Le client n'a pas laissé de commentaire.

JEHESSEN S.
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Love thanks you guys are the best

Richard B.
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Le client n'a pas laissé de commentaire.

JASON P.
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Le client n'a pas laissé de commentaire.

John L.
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Le client n'a pas laissé de commentaire.

David K.
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I had a truck mechanical problem, the power steering was groaning when turning wheel, plus the light on dashboard indicated a low water situation. I triede for 3 hours to make contact with U-HAUL and finally i spoke with someone, they did not come out to service vehicle due to me saying the light showing low water , went out. We lost a day moving due to high winds and heavy rain, I kept the truck another day, was supposed to return truck by 2 pm but returned the 26 ' truck by 6 pm pm , only to find out those 4 hours COST ME ANOTHER DAY RENTAL ON THE AGREEMENT. I'm 74 years old, on a fixed budget, so I have to pay 4 days instead of 3 . It's unfair...and your ODOMETER IS NOT CERTIFIED. I think it adds mileage by counting 9 1/2 tenths as a mile, my opinion. A 2 pm return was unlikely due to 3 trips with rental unit, that's really slick of UHAUL to end a contract mid day. , just for that reason alone, i would not come back to UHAUL.

MICHAEL P.
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Hand shake the deal

John T.
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Professional, courteous and helpful The staff made the experience easy and trouble free. Recommend without any reservations.

Mi K.
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Terrible service. With online reservation, i didn't choose the insurance but they added and charged it without mentioning.

STEVE ALLEN W.
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Le client n'a pas laissé de commentaire.

ROBERT L K.
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Le client n'a pas laissé de commentaire.

Robert P.
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Very easy to work with. They were very accommodating to all my needs throughout the process. My kids loved the story about their old truck Sophie (That we used for our move) who loves to move families. Really friendly people who understand the stress of moving...

Roy S.
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Le client n'a pas laissé de commentaire.

Dennis N.
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Le client n'a pas laissé de commentaire.

Richard B.
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Don't change a thing. Great experience from reservation to return. Professional and efficient employees

Wayne C.
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great experience

Robert K.
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Le client n'a pas laissé de commentaire.

Debra G.
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Le client n'a pas laissé de commentaire.

AARON L.
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Le client n'a pas laissé de commentaire.

Dorothy S.
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Wasn't told in advance i would be charged a fee for returning keys after they closed

CHRISSY H.
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Easy to pick up and even easier to return the truck great experience will rent from here again!!

Katye H.
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Have a better online system.. defeats the purpose of self check in when you still have to talk to someone.

Eric S.
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Le client n'a pas laissé de commentaire.

alex N.
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Le client n'a pas laissé de commentaire.

Terry S.
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Not a thing

Dennis R.
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Everything was great with the Rental my issue was When I was returning the equipment the female that was helping me do the return seemed like she was upset and was just finding somebody to take it out on she was very unprofessional and was trying to blame her lack of communication on me I would recommend this U-Haul to another friend of mine. But for them to do it through the mobile app

DANIEL C.
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Will definitely rent from this location in future, one of best UHaul experiences

SHANNON G.
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Le client n'a pas laissé de commentaire.

Jennifer B.
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Nothing, great customer service!! A+++

Melissa M.
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very nice and polite very accommodating

Gregory P.
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Le client n'a pas laissé de commentaire.

Danielle M.
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Le client n'a pas laissé de commentaire.

Mike C.
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Le client n'a pas laissé de commentaire.

Anthony D.
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Le client n'a pas laissé de commentaire.

TIMOTHY A.
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Nice service

Bruce W.
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The front desk woman was EXTREMELY professional and helped us. We were walk in and needed a truck. She was accommodating.

Michael M.
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A user friendly experience for my first time renting a truck with U-Haul. The staff was friendly and helpful, couldn't have asked for more.

Walter S.
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All good nothing to improve

Robert E.
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Location was good. Uhaul corporate customer service was the worst I've ever experienced and I'll never use uhaul again.

Eileen W.
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Le client n'a pas laissé de commentaire.

Roy P.
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Give advice to customer on what equipment is needed to drop off trailer after business hours.

CAROL W.
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The van wasn't horribly dirty, but you could tell it wasn't cleaned since the last driver had it. I also had problems with the online return. I could not get past "share your location." It wouldn't let me so I had to call the customer service number for assistance.

Keith S.
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Le client n'a pas laissé de commentaire.

NICHOLAS D.
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Le client n'a pas laissé de commentaire.

Tawnia C.
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Le client n'a pas laissé de commentaire.

Keith H.
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Dont change a thing. Very fast service with the nicest employees. Best rental service i EVER had and will be goin back for future needs.

AMY C.
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Incredibly efficient dropoff. Associate came out with a mask and cleaning supplies. Professional and polite. Everything in life should be this easy. Would recommend this location to anyone.

Kelly W.
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Le client n'a pas laissé de commentaire.

LINDA A.
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Very satisfied with the service and nice to be open on Sundays to rent trucks that day.

Thomas S.
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Le client n'a pas laissé de commentaire.

Keith H.
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Le client n'a pas laissé de commentaire.

JACK K.
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Peggy is Awesome!!!! No one is more thorough than Peggy. She is helpful, informative, and as professional as a customers service representative could be. Thank you, - Jack

SCOTT M.
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Customer service needs a lot of work!!

Jeffrey W.
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Continue with current attitude of focus on the customer

Brittany R.
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The 24/7 share didn't work for me and I had to go in and do the paperwork with the person there anyway.

Neil E.
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Le client n'a pas laissé de commentaire.

Marlon S.
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The team made it a very easy process and was very friendly which is rare to find. Definitely recommendable.

Frederick F.
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friendly staff, great service. Well maintain truck. Would definitely recommend !

Javier C.
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Le client n'a pas laissé de commentaire.

Nicholas D.
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Le client n'a pas laissé de commentaire.

Saima N.
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Excellent and helpful

ALLISON B.
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Lady who help service us was rude and lacked good customer service skills. When I waked back in, she abruptly said, "What's your problem". She resolved my issue of incorrectly being charged but was not pleasant to work with. Really needs to learn how to talk to people.

Scott K.
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Peggie was outstanding. She went the extra mile to find me a trailer so I could move my son to college.

John K.
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Le client n'a pas laissé de commentaire.

Charles A.
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The lady that helped me rent my truck was top notch-very polite, helpful and efficient. The transaction both in and out was a breeze! I've rented from them before and always was pleased. Will do so again.

Linda J.
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Le client n'a pas laissé de commentaire.

Brian R.
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Everything was great

LENWORTH E.
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Great experience

Todd Q.
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Other than corporate mix up on where to pick up the van service was good

Sandra B.
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Review the return procedures before you leave the premises. All else was easy front desk professional and courteous. Will definitely use again.

Martin S.
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overall very good

Danielle B.
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Le client n'a pas laissé de commentaire.

Jan R.
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The only issue I had was returning the truck & having to go online which did not work.

Howard C.
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Le client n'a pas laissé de commentaire.

Lisa V.
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Le client n'a pas laissé de commentaire.

William M.
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Le client n'a pas laissé de commentaire.

Elizabeth M.
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Our friendly staff member made it very easy to rent the uhaul. It was easy to drive and the perfect amount of space in the van.

STEVEN H.
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Le client n'a pas laissé de commentaire.

John Z.
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Le client n'a pas laissé de commentaire.

Chad B.
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Le client n'a pas laissé de commentaire.

Suzanne C.
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Le client n'a pas laissé de commentaire.

Bret H.
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Overall, great experience.

Daniel D.
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I was informed 1 day before hand that the truck I reserved was not actually available and I would be down graded to a smaller truck. Picking up the truck was a nightmare because the app does not work at all despite getting help from customer service. Would never recommend.

Martin S.
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Friendly staff, all worked out perfect

Morgan N.
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The lady that I worked with three times has been EXTREMELY helpful. Her service has been extraordinary and so much appreciated. She made the process seamless each and every time. Very hard and dedicated worker!

Scott H.
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Le client n'a pas laissé de commentaire.

Kevin B.
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Very good overall experience and easy to use the app for pick up and drop off. Thank you!

William S.
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Le client n'a pas laissé de commentaire.

Bob L.
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Le client n'a pas laissé de commentaire.

ALFRED H.
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Very friendly and helpful

Kenneth Z. | Réservation |
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From start to finish everything went smoothly.

Kelly F. | Réservation |
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Friendly and accommodating staff. Couldn't have asked for better service!

GREG R. | Réservation |
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Very clean. Everything is as expected. Love the 24 hour access gated property.

Rachael F. | Réservation |
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Staff was very friendly and helpful!

Cliff S. | Expérience générale |
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Secure and easily accessible place. Staff also very helpful. Great place for all your moving needs.

Rick M. | Expérience générale |
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none

JILL F. | Expérience générale |
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Excellent facility

Jacqueline Z. | Expérience générale |
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Nice area, staff very helpful & knowledgeable. Felt very secure. Would definitely recommend or use again myself.

ALISON B. | Expérience générale |
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Well maintained facility

Theresa B. | Expérience générale |
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Good

Jacqueline Z. | Réservation |
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Very courteous & kind. Able to help when I wasn't sure the size I needed.

JAMES C. | Expérience générale |
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We were very pleased with the service at the storage facility and would definitely use it again if the need occurs.

PAMELA R. | Expérience générale |
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i always felt safe at this facility. The staff was always extremely friendly and helpful---even when I lost my keys on Christmas Eve and all my Christmas presents were in my storage unit.

Joshua S. | Réservation |
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I did not end up going through with the rental.

Non reviews have been submitted for this location.

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