Customer Reviews for Lower Macungie Self Storage
(U-Haul Neighborhood Dealer)

1802 reviews

2830 Rte 100   Macungie, PA 18062
(about a 1/2 mile north of town on Route 100)

(484) 232-7006

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 8:30 am - 4 pm
  • Sun: 8:30 am - 2 pm

Services at this Location:

Contact Us

(484) 232-7006

2830 Rte 100
Macungie, PA 18062
(about a 1/2 mile north of town on Route 100)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 8:30 am - 4 pm
  • Sun: 8:30 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5

Everyone was helpful and friendly.

MATTHEW S. 
Rating:
5

Give Ms. Peggy a raise!!

Kwabena A. 
Rating:
5

Customer did not leave a comment.

SCOTT S. 
Rating:
5

Customer did not leave a comment.

Nelson M. 
Rating:
5

Customer did not leave a comment.

MARION R. 
Rating:
5

Customer did not leave a comment.

DUANE O. 
Rating:
5

The lady at this location was real nice.I pulled into this location and went the wrong way.She was very nice and understanding.A real nice change in our new world.I will use u haul again if ever needed.Thank you.

RONALD B. 
Rating:
4

Customer did not leave a comment.

Chalres H M. 
Rating:
1

The personnel at the pick up location was great, however the first truck I picked up sense to have a mechanical issue with the rear brakes. The brakes were extremely loud and when turning to the right, there was also a loud squealing noise. Since I was taking such a long trip, I wanted to swap out the truck for a different one and the location was very helpful in getting me a replacement and back on the road.

Nathaniel D. 
Rating:
5

Customer did not leave a comment.

GEORGE M. 
Rating:
5

Customer did not leave a comment.

Troy B. 
Rating:
5

Customer did not leave a comment.

ALYSSA E. 
Rating:
5

Customer did not leave a comment.

Duane P. 
Rating:
4

Customer did not leave a comment.

MARQUISE S. 
Rating:
5

I stopped by 15 minutes before closing and was given great service, with no rush or impatience. Will definitely use the Macungie, PA location for future rentals.

DANIEL L. 
Rating:
5

Customer did not leave a comment.

JACQUELINE F. 
Rating:
5

Customer did not leave a comment.

ANTHONY Z. 
Rating:
5

Customer did not leave a comment.

GUSTAVO P. 
Rating:
5

The group at this location are terrific

Carl S. 
Rating:
5

Customer did not leave a comment.

Travis A D. 
Rating:
5

Customer did not leave a comment.

Isreal R.  |  Overall Experience 
Rating:
5

I was a long term customer at the Lower Macunige Facility, about 14 years! For the most part the property was well maintained and clean however on the rare occasion when there was an issue or damage, the repair timeframe was long and inconvenient to the tenant if they had to access your unit. The reason I ultimately moved to a new storage facility was because over the last 2 years my rental rate has increased 4 times for a total of 74 $which was almost half of the monthly rate from when I signed the contract for my new unit 3 years ago. While I understand rental rate increases are normal, that drastic of a price increase was just not acceptable form me.

Matthew C.  |  Overall Experience 
Rating:
5

The pick up location was changed the day prior to pick up, which normally would not be a huge problem, however I had flown into the area and chose my hotel to allow the pickup location to be with in range of the hotel shuttle. the new pick up location was not in shuttle range , and i did not have a car. so i had to arrange last minute transport to the new pick up location

JASON D. 
Rating:
5

Friendly staff. Secure. Liked that they enforced the policy that each car must enter their code to prevent tailgating.

Jane M.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Allan W. 
Rating:
5

Customer did not leave a comment.

James E. 
Rating:
5

Customer did not leave a comment.

TREVOR B. 
Rating:
5

Peggy at the rt 100 MÃ cungie, pa location was unbelievable!!!! Thank you Peggy!!!!! Kind, patience, accommodating, knowledgeable!!!!

amy J. 
Rating:
5

Customer did not leave a comment.

G Thomas H. 
Rating:
5

Customer did not leave a comment.

Mark S. 
Rating:
4

Customer did not leave a comment.

PAMELA D. 
Rating:
5

I had a very easy experience with Macungie Uhaul. Very friendly calming atmosphere!

SHAHEERAH T. 
Rating:
5

Return was frustrating. The app would not recognize my location. Wasted 15 minutes. Apparently this happens and I was not told and wasted time

JULIE B. 
Rating:
4

Van was filthy outside. Could not tell if marks were permanent or just tar remains from running through a construction zone.

FRANK M. 
Rating:
5

Customer did not leave a comment.

EVAN D. 
Rating:
5

Customer did not leave a comment.

Kevin F. 
Rating:
4

Good service and Kevin was very helpful.

Chad W. 
Rating:
3

Paperwork with checkouts need more explanation. There was a hold on account and then I was charged a second amount without other monies taken off hold. Very frustrating and never returned phone calls after leaving message. An additional amount just should of been taken out since other monies were on hold. Scrapes should not be part of damage.

Jane T. 
Rating:
5

Customer did not leave a comment.

Robert K. 
Rating:
4

Great customer service.

Matthew S. 
Rating:
5

Everything went according to plan with availability of timing. Customer service was excellent and made the whole experience fantastic.

Elliot G. 
Rating:
5

They were very helpful & friendly

SHARON LEE R. 
Rating:
5

Very nice people at this location very efficient. Got a 26' truck and she got everything done in 1 trip.

Diashawn M. 
Rating:
4

Everyone does a good job here

DAVID B. 
Rating:
4

nothing everything was good

ALTON H. 
Rating:
5

Friendly staff and very helpful.

JEFFREY D. 
Rating:
1

I rented a trailer. Wasn't big enough for what I needed. Called 20 minutes after I picked it up and wasn't allowed to return it for a refund. Paid 50$ for a trailer I didn't use

TYLER D. 
Rating:
1

When your employee loosens the dolly at the truck ball mount and then this causes damage to the towed car at unloading, admit your corporate mistake and pay for the front fascia damages instead of giving the valued customer the runaround. I will never use U-haul again and I will spread the word.

Burt H. 
Rating:
2

The sales woman was EXTREMELY rude. I understand they were busy. I can not,however, see how many customers are already inside when im outside. I started to come in to return my rental when she snapped, "youll have to wait outside! There are 3 people in front of you already that I'm waiting on!" OK. And I was suppose to see that from outside? I'm glad my son saw the drop box and I didn't have to go in to deal with her!

Jaime O. 
Rating:
5

All good. Thank you.

John R. 
Rating:
4

Customer did not leave a comment.

FRANK K. 
Rating:
1

When I got there there was a line out the door and I had to wait 45 minutes to pick up my trailer rental. The people in front of me were also annoyed as they have also been waiting a long time. The one female worker for a Saturday was not enough. I used this location before during the week with no issues, in and out in 15 minutes. Not wait 45 minutes to get into the door.

DANIEL M. 
Rating:
5

Great customer service

ERIK S. 
Rating:
5

Very helpful team! Thank you

Omeir N. 
Rating:
5

Customer did not leave a comment.

GUENTER F. 
Rating:
5

Customer did not leave a comment.

STAN K. 
Rating:
5

Quick & professional. Great experience....

CHRISTOPHER S. 
Rating:
5

They were just wonderful. Courteous and extremely accomodating.

Roberto D. 
Rating:
5

Staff was very customer Friendly and helpful. Special mention to Isabella.

STEPHEN M.  |  Overall Experience 
Rating:
2

TOOK HOURS TO TRY & CONFIRM A RESERVATION. PICK UP LOCATION WAS CHANGED AND GOT A SMALLER TRAILER THAN i RESERVED. CUSTOMER SERVICE WAS HOPELESS AND VERY UNSYMPATHETIC AND CHAOTIC.. VERY DISSATISFYING EXPERIENCE!

barry R. 
Rating:
5

Customer did not leave a comment.

KELLY V. 
Rating:
4

Customer did not leave a comment.

NATALIE J. 
Rating:
5

Customer did not leave a comment.

Stephen G. 
Rating:
5

Customer did not leave a comment.

BLAINE H. 
Rating:
5

Customer did not leave a comment.

CARLOS A. 
Rating:
5

Kind, helpful staff. Trailer was ready at pickup and after-hours dropoff was easy.

DANIEL M. 
Rating:
5

Customer did not leave a comment.

Vincenzo L. 
Rating:
5

The people who work there are very friendly and knowledgeable. I highly recommend this place.

CHARLES D. 
Rating:
4

Customer did not leave a comment.

Peter M. 
Rating:
5

I was very satisfied with with the associates and equity. I would strongly recommend this location

JAMES R. 
Rating:
3

Customer did not leave a comment.

Emily G. 
Rating:
5

Nothing exceptional service

ERIC W. 
Rating:
5

Customer did not leave a comment.

KEVIN S. 
Rating:
5

Customer did not leave a comment.

Joseph M.  |  Overall Experience 
Rating:
4

Customer did not leave a comment.

Jordan K. 
Rating:
4

Customer did not leave a comment.

Michael H. 
Rating:
5

Customer did not leave a comment.

Marvin M. 
Rating:
4

Customer did not leave a comment.

Nelsis R. 
Rating:
5

Non .. had a wonderful experience .. very friendly staff and a great vehicle.

VIVIAN K. 
Rating:
5

Keep up with the great work and your great performance and personality

Dagmari G. 
Rating:
5

Lady that i dint even know ask me out of the blue. Did you fill the tank? Did you clean it? Like not everyone is the same i know i have to do those things. Dint like how she came out of the blue. Who are you women? But great place - young girl was super nice

Luis R R. 
Rating:
1

I was charged an additional 20 $. Not sure why??

Aaron L. 
Rating:
5

Customer did not leave a comment.

DAVID Q. 
Rating:
3

You should say that the rate is what it is. You say that is 29,95 $, but at the end we end up paying double

Maritza A. 
Rating:
5

Customer did not leave a comment.

ASHLEY H. 
Rating:
5

Customer did not leave a comment.

MIKHAIL Z. 
Rating:
5

Isabella was a doll, explained everything and very helpful. Very nice offices and very clean trucks.

MARGARET B. 
Rating:
4

Customer did not leave a comment.

Stephen G. 
Rating:
5

Customer did not leave a comment.

JOHN H. 
Rating:
1

I will never rent a uhaul from this location ever again! The lady who worked in the office was very rude. I did self service check out and she came out three times giving me a hard time being rude I felt very harassed by her!

Eliza P. 
Rating:
5

Customer did not leave a comment.

BONNIE S. 
Rating:
5

Customer did not leave a comment.

Linda K. 
Rating:
5

The people were pleasant. However i was about an hour past the check in time and felt they could have charged me an hour over instead of another whole day. This was my first time renting with this U-Haul.

ROBERT M. 
Rating:
4

GPS didn't recognize the location of the truck as the pickup location. It seemed that the truck was at a slightly different spot than what was in the photograph. The photograph was only revealed afterwards, which meant that I had to drive around in the location to see if it worked. This took me 5-10 mins, and was not a pleasant experience. I hope something can be done to fix this issue. Either the GPS should be able to pinpoint where the truck is (currently it only gives the address) or it should be able to detect that I am within perhaps 0,1 mile of the truck.

Nitant G. 
Rating:
5

Customer did not leave a comment.

Michael C. 
Rating:
5

Customer did not leave a comment.

JOHN S. 
Rating:
5

Peggy was great. The ease of uploading my drivers license information made the process seamless. Would highly recommend

BRIAN J. 
Rating:
5

Customer did not leave a comment.

Linda K. 
Rating:
5

The location was very clean and the staff was very courteous and professional. The explain all the rules of the contract, Also the equipment was new clean and work very well.

Linden S. 
Rating:
5

Customer did not leave a comment.

TOMAS G. 
Rating:
5

Customer did not leave a comment.

NATHANIEL G. 
Rating:
5

Be able to pick up truck earlier than 10 AM. It took 30 minutes to be able to drive off the lot.

TERRY R. 
Rating:
5

Fantastic service by the entire staff and the facility and equipment are kept in great shape!! My go to place for Uhaul and storage. Mike L.

MICHAEL L. 
Rating:
5

Customer did not leave a comment.

MARK S.  |  Overall Experience 
Rating:
5

Very good customer service. I would use Uhaul again

Steven G. 
Rating:
5

Customer did not leave a comment.

DAVID B. 
Rating:
5

Customer did not leave a comment.

John B.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Wendye A.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Sandy N.  |  Overall Experience 
Rating:
5

From start to finish everything went smoothly.

Kenneth Z.  |  Reservation 
Rating:
5

Friendly and accommodating staff. Couldn't have asked for better service!

Kelly F.  |  Reservation 
Rating:
5

Very clean. Everything is as expected. Love the 24 hour access gated property.

GREG R.  |  Reservation 
Rating:
4

Staff was very friendly and helpful!

Rachael F.  |  Reservation 
Rating:
5

Secure and easily accessible place. Staff also very helpful. Great place for all your moving needs.

Cliff S.  |  Overall Experience 
Rating:
4

none

Rick M.  |  Overall Experience 
Rating:
5

Excellent facility

JILL F.  |  Overall Experience 
Rating:
5

Nice area, staff very helpful & knowledgeable. Felt very secure. Would definitely recommend or use again myself.

Jacqueline Z.  |  Overall Experience 
Rating:
4

Well maintained facility

ALISON B.  |  Overall Experience 
Rating:
5

Very courteous & kind. Able to help when I wasn't sure the size I needed.

Jacqueline Z.  |  Reservation 
No reviews have been submitted for this location.

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