They took 3 days to check the equipment back in. I got a call from cooperate wondering why I hadn't returned the trailer, when I had done it 3 days prior.
Mark S.
Customer Reviews for Lowes Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Michael D.Truck leaked in the top left area. It was pouring down rain the day I moved.
Kathy C.The online return was difficult because there was very little phone service. It made the process very slow.
Susan C.This is way to run a business. Not makeup rules and charge more money to fit their greed.
Lenard T.Very nice and efficient! Very friendly!
greg H.Nothing. Everything was great! Thanks.
Mark B.First get the people at this location to be visible and acting like they even want to be in the Uhaul business. Your representative at this location acted as though having customers was a burden. I would strongly recommend you consider not having your company name associated with this site. The overall return experience was terrible. Words like rude, ignorant, uncaring and inefficient would best describe your personnel at this site. Either give personnel at this site training in common courtesy, customer support and just plain decency or shut the place down. Dealing with this location was the kind of experience that leads one to never doing business with a company again and telling everyone else to steer clear as well. Over many years, as required , I have used Uhaul. Those uses were average or above. But this drop off has left me very disappointed. You are better than this. Clean up the mess and the bad example this place makes for your company!
RUSSELL H.Staff person was accommodating of my needs but when I showed up to drop off the rental, I had to work through the grocery store attendant (not a UHaul employee). She told me she did not know what was going on but left a note for the other person that I did indeed drop the rental off. However - I do not know if UHaul has a record of me dropping this off. I do not have a record but I did take a photo.
Andy B.U Haul Personnel was friendly and helpful.
Gabe L.Very fast, smooth transaction. Was on my way with U-haul within 15 min. Of arriving at Lowes market. Would highly recommend and use services again!
Tammy B.The person who attached the trailer did not tighten it down, After loading the trailer it became disengaged from our vehicle while we were driving. Just held on by the chains at that point.. Lucky for me I was not driving fast and was able to get my vehicle stopped without damage to it or the trailer. Had to call Uhaul roadside for help. Not a great situation and an hour delay.
Eric W.Better equipment. Tongue jacks and spare tires would be a plus.
sarah R.They need to be more friendly and willing to help and not be rude!
Becky B.Really helpful and friendly, excellent service!
Forrest N.Put tongue jacks on your trailers. It is difficult and dangerous for most female employees to manually lift the trailer tongue while making the vehicle hookup. This seems like a company liability to me.
Gary P.For some unknown reason I was charged a little extra - I returned the trailer in clean, perfect condition and a day early.
Jason W.I had a reservation at J&J in Alamosa CO. Which I made on 5/10 to be picked up on 5/15. Upon arrival at J&J, I was told that they had no 6x12 trailer. And that the trailer I reserved had not been returned. The only option for J&J was to rent from a this location 30 miles away. There was no apology from J&J's staff, just a simple, go here for a trailer. This was an additional 1,5 hours out of our move time. A simple phone call stating that the trailer was not returned, and a suggestion to pick up a trailer on our way to Alamosa from Denver would have eliminated this hassle. Please note that the staff at Lowes Market were extremely helpful during this process.
Walter A..
Danny D.Thanks for the friendly service and help.
JOHNNY M.N.D.
Susan H.Wish I didn't have to make a 60 mile round trip just to get the trailer.
paul A.Very helpful.
JOHN H.Staff is great and make it easy to rent.
LAWRENCE N.Your good
Nicholas R.AWESOME service, great people.
LAWRENCE N.nothing
ROBERT S.Excellent service! Great rental experience!
WILLIAM O.The service that I received at this location was nothing but exceptional. Wait at the customer service agent handle client needs was second to none. Service agent was attentive to my needs and made sure that I was completely satisfied throughout every step of the process I will not go any place else other than this location.
MICHAEL S.We returned the uhaul an entire day early and couldn't get any refund.
EMILY M.Thank you for your service to me and many. I couldn't believe how many U-Hauls I seen this weekend.
virginia A.I do not have any complaints in regards to this location. The customer service agents were awesome they helped me in any way that they could and provided me with information that I needed. They bent over backwards to make sure that my experience was 5-star and that's what I say it is five star.
Michelle S.Very convenient location. UHaul equipment well organized and lined up so easy to access. Manager is very helpful and positive in his attitude.
Delmar G.Keith and Tom did a great job, made it easy to work with for the few times I've used Uhaul. Keep it up.
Blair N.Hey the drop off place was great
Larry E.