Le client n'a pas laissé de commentaire.
Stacey Q
Customer Reviews for Lube Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Take that truck off the lot. The brakes was bad and it ate a lot of gasoline. The reare door was really hard to open and close. Dandre ! Not good at all.
James TFirst off I’m not sure why I being charged, further more I bought the truck back how I found it but clean.
KeOnta GWhy am I being charged again? I feel I am owed by Uhaul after having received a DIRTY truck and empty truck!!! I was given an address to return the truck to but it was unmanned and I was unable to leave the truck there safely. Additionally, I called to resolve this issue and after many failed attempts and long hold times, I spoke to 3 different people who ALL said that they were noting this on my U-Haul contract and account.
Anita SVery little help getting the trailer hooked up. Right blinker didn't work, but no help was offered to resolve the issue. Also, pickup location was moved 3 times even though I reserved a month in advance. 2 of those moves occurred within an hour of pickup time, which resulted in driving all over town looking for the trailer. Pickup experience was altogether terrible.
travis hMake sure there is gas in the vehicle for the next customer
CLAUDETTE HCustomer service was Excellent, kudos to the guys at the location, very friendly and attentive to help in anything. Will definitely recommend and come back myself.
Iliana AThe young man was very helpful &pa to me and very encouraging. I would return to this site.
Merry Ba\c hot Everything else Great
TIMOTHY HNO IDEA
PEDRO QWould rather have paperwork up front, not someone quoting prices over the phone. Or having to ask for a break down of the bill. In order to understanding ehy the price goes from 29,99 to 58 to 85 after you bring truck back.
Debra HVery nice and customer oriented.
April DVery easy and fast
Salvador RTo pick up the trailer I had to go three different places. My reservation was made since July, where the trailer pickup was in Baytown. I went to Houston to pick up the trailer. The trailer was dirty and with electrical problems
Douglas GThey were very nice and friendly
Joshus MNo improvement needed. Everyone was friendly and took excellent care of us. Thank you all. God Bless.
San ANot charge them more than you should. My wife pays for 50 miles and pays $110 and some change the day she got it. Returns it back with the same amount of gas she got it and 20 miles less but gets charged another $18. Makes no damn sense
Rubi PI was told I was going to be charged only 47,03 for the rental. I was expecting an increase of 20 for returning it past 7 but I was charged 104.00. I am very upset and I they are not answering the phone at this location.
Bryann SEverything was lovely I had no problems and I thank you for everything
IRVIN LSuper fast service!! They made sure everything was squared away before I left. I would for sure recommend to family and friends and if needed will use again!
Ashley CThe truck did not have a dolly and when I asked for one there wasn't any. And please look at the gas hand and know exactly where it's at. It was lower than what I was shown. The person that assist me was nice. Thank you for your service!
regina tOver charge
Alford OPersonnel didn't know how to use the system to issue out the trailer, so it took way longer than expected. The worst part is that when I left the guy issuing out the trailer didn't even hook it up to my suv, maybe he didn't know but that was in my opinion unprofessional. So, I'll give them the benefit of the doubt and assume this location is new to uhaul services, otherwise I would've rate them below average.
Eder ORent a trailer to them
Leonard APersonnel amical
Jocieta WNothing everything great
MARCUS PAccommodate mistakes that were made.
ADRIAN RNothing!!
TAMMIE ENice guy Tony i will referral any one to him that’s needing to move I will be back once I move again thanks Tony great job 👏
Christina WThis was so conveniently located in the community. The service was excellent, I was given instructions on how to work the truck and where to place keys after hours. I would strongly recommend to friends and family.
LISA HThe ghetto and they're not timely
Earl CI set up a reservation in Houston, Texas and after U-haul did not deliver with a vehicle until the 3rd location that I went to, I lost 2 hours of time with my movers (equivalent of $400). I drove over 50 miles out of the way to get the vehicle I was promised at the first location. I received a $50 reimbursement which is just ridiculous and disappointing. I have been a customer of U-haul for many years and have spent thousands of dollars with this company. If I cannot be reimbursed respectfully for a complete U-haul mistake, I will elect to never utilize or recommend U-haul again. A reimbursement of $500 at a minimum would have been reasonable. The reimbursement that I received was degrading.
TRUMAN G