Évaluations des clients Lube Management

Much of our stuff got ruined do to the poor quality of the truck jeering hard when driving. It was a miserable drive

Nothing. This location was fast and friendly.

In and out quickly not much to change. Very good service

The truck was very clean . And the staff very helpful and pleasant. But there must have been something wrong with the front end because on the highway it shook very bad. Sure wish we coud have got a GMC and not a Ford . Uhaul should look in to what they are getting from Ford .

I think it would be helpful if your website would show which locations have vans instead of just saying all locations have vans. This location is my go-to location because they have vans and they are very professional.

Excellent customer service and very friendly. Provided a nice smooth interaction.

Price charged to my bank account is different than I was told by the uhaul employee.

I'm the only thing I complain about is the Mobile drop off, although very convenient... And it very well could have been my phone.. But it took me 45 minutes to drop it off It was almost late. First it wouldn't share my location, then it wasn't accepting my pictures which maybe I wasn't taking them right.. But it kept taking me back to the beginning of the process. So I think honestly next time I would deal with a human.

My reservation was initially for a different location on Mahoning Ave , that store sent me to another store on Mahoning Ave and then they sent me to the 3rd store on Mahoning Ave which had it. Uhual should of notified me of this change. I am extremely disappointed with the reservation progress and might never use you services again.

All the guys at Lube Stop were great, however the lady that was working the day of rental pick up was not so nice as to which my actual pick up location had switched to Austintown which I did not realize at time. Then I needed the an extra day and tried to call all locations but phone lines were down and had to drive the 9.53 miles back to Austintown waste my milage there and back which caused me to go over my milage I feel I should get that amount back to me.

The manger had me out the door within minutes, I was very pleased with that!

The personnel was very helpful.

U-Haul sign could be bigger, making it easier to find location.

U haul it self needs work not happy that it took so long to log in. Had to have the lube shop do it for me. Lost an hour of time doing so.

We originally scheduled for pick up in Niles. The day of pickup we were told to go to Austintown. While the owner was nice and it was not his fault, but the only available trailer was made in 1981. We were told that all the trailers and vans were going south and west and there is a very limited availability in our area. When we unloaded the trailer we noticed a lot of our stuff was covered in a black oil like substance. Again, that is of no fault of the Lube stop.

Fix billing mistakes!

great help ,at the austintown store ,yes 10 star.

Uhaul corporate needs to reevaluate how they handle reservations!!! I absolutely cannot tolerate being lied to!!! I had made a reservation for a 20 foot rental truck, I had even received the confirmation email with a master order number for a 20 foot rental truck, two days before my move I get a phone call from Akron Ohio number, and the lady from U-Haul tells me that I'm scheduled to receive a 17 foot rental truck, I told her that I had reserved a 20 foot rental truck and I had received a confirmation on my reservation, she said there's nothing that they can do in the original reservation was the pick the truck up 10 minutes from where I lived, when I showed up to this location to pick the truck up they had no truck there for me!!!! The gentleman at that location was nice enough to call and find out that it was the wrong location U-Haul corporate had sent me to now the location was changed!!!! The original location I was supposed to pick the rental truck up from was only 7 miles from my home now the new location to pick the truck up was 19 miles from my home, that is totally unacceptable!!! Furthermore, the original location I was to pick the truck up on on a Saturday, they told me that I could bring the truck back on Sunday and put the keys in the dropbox, however now that I had to pick up the rental truck at a different location I couldn't use the truck for Sunday also because they had already scheduled another client to use the truck on Sunday morning, which really inconvenienced me even more so then I'd already been because now I had to do the whole move on Saturday instead of splitting it up , especially now with a smaller rental truck I had to do the move into moves in one day this kind of business practice is ridiculous!!!! I will never rent from U-Haul again, this is no way to run a business do yourselves a favor and quit the lying and just be upfront and honest with your clients, if you cannot honor a reservation with this size rental truck that the client wanted to be upfront and honest with them when the reservation is made if you don't know if you'll have a truck available don't send out a confirmation email saying that you have the truck available, also, get it straight what pick up location the client needs to go to quit inconveniencing the customer this is no way to treat paying clients!!!

No improvement at all. They found me exactly what I needed it when I needed it. Thank you!

The smartphone app did not work, so I had to wait until a mechanic could stop his regular work to do the paperwork and get me signed in

Everything went very smoothly. Gentleman at Lube Stop was friendly and helpful. I was in and out of his office and on the truck in less than 10 mins (I did preregister online).

Everything was great!

Nothing

Good experience

N/A

Quick and painless! Rental agent attached the trailer and made all the connections. Completely satisfied and will definitely use when needed. Can't thank them enough.

Perfect!! Don't change a thing!

nice, easy rental experience. Love the mobile rent/return option!

Very— very helpful since they were not expecting me with a truck to return They were great to have me greeted by at the end of a day of loading and unloading

the email told me to go to the wrong location....

Super fast & easy pickup. Wasn't there more than 10 minutes. Friendly customer service.

Nothing

Everything was perfect. Will definetly recommend!! Thank you!!

Completely satisfied.

The staff is wonderful, they are represent u-haul very well. This is my go to spot for any rentals that I will need.

I ordered this van a couple of weeks ago and held it with my credit card and when we called to make sure it would be there we were told that we would have to pick it up at another location which was unacceptable, when your told it would be at the location you ordered it for and the employee said there is nothing they could do for you. But after about an hour and talking to your travel center, she was able to get everything set up the way it was supposed to be.

After we went to three different locations to find my 17ft truck. We came in and sat for 20 minutes while the gentleman took about 6 cars for oil change. I came out and ask how much longer and the man said after this car. He was unprofessional and inconsiderate of our time. I'm not sure why Uhaul's customer service over the phone is deplorable and face to face is down right sickening. Definitely going to write corporate about the terrible service I have received over the last 8 months.

-get bigger trucks

Preferred location was within walking distance to me. The assigned location was over 30 minutes away. I did agree to a text confirmation but was disappointed that the dispatchers didn't make more of an effort to confirm the new pickup location with me. In the end I paid more money in excess mileage and lost over an hour of moving time.

Rented at the location 10 days ahead. Called and confirmed the day before. When I got to location to pick up truck and transport the contract would not load on the computer. I was there over an hour trying. I had movers being paid by the hour waiting on the truck. I had to leave my credit card and drivers licence with the location. Take the truck, then come back after we loaded. They said they had to run the card after I took the truck without going over the contract. It was a nightmare

When someone books a U-Haul truck and they pick the preferred location to pick up the truck. Don't change the location without letting the renter know ahead of time. I got told when I walked in that my reservation was for a different location when I specifically booked this location to pick up the vehicle.

The moving people canceled an hour before they were suppose to be at my home.This was an inconvenience when they confirmed the night before and not professional at all.

great to work with

The convenience of mobile phone check-in is great. The software seems a bit buggy. Multiple time during the process my iPhone 6 restarted and I had to begin again. Get these technical issues addressed and I think you have a winner.

The employees were very helpful and courteous. They made the whole process easy to understand.

Quick friendly service, I couldn't have chosen a better place.