Évaluations des clients Lube Management
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Lube Management
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Loretta P. le
The manger had me out the door within minutes, I was very pleased with that!
markus D. le
The personnel was very helpful.
Theresa C. le
U-Haul sign could be bigger, making it easier to find location.
Rose B. le
U haul it self needs work not happy that it took so long to log in. Had to have the lube shop do it for me. Lost an hour of time doing so.
Mark B. le
We originally scheduled for pick up in Niles. The day of pickup we were told to go to Austintown. While the owner was nice and it was not his fault, but the only available trailer was made in 1981. We were told that all the trailers and vans were going south and west and there is a very limited availability in our area. When we unloaded the trailer we noticed a lot of our stuff was covered in a black oil like substance. Again, that is of no fault of the Lube stop.
brian J. le
Fix billing mistakes!
PHIL M. le
great help ,at the austintown store ,yes 10 star.
eric B. le
Uhaul corporate needs to reevaluate how they handle reservations!!! I absolutely cannot tolerate being lied to!!! I had made a reservation for a 20 foot rental truck, I had even received the confirmation email with a master order number for a 20 foot rental truck, two days before my move I get a phone call from Akron Ohio number, and the lady from U-Haul tells me that I’m scheduled to receive a 17 foot rental truck, I told her that I had reserved a 20 foot rental truck and I had received a confirmation on my reservation, she said there’s nothing that they can do in the original reservation was the pick the truck up 10 minutes from where I lived, when I showed up to this location to pick the truck up they had no truck there for me!!!! The gentleman at that location was nice enough to call and find out that it was the wrong location U-Haul corporate had sent me to now the location was changed!!!! The original location I was supposed to pick the rental truck up from was only 7 miles from my home now the new location to pick the truck up was 19 miles from my home, that is totally unacceptable!!! Furthermore, the original location I was to pick the truck up on on a Saturday, they told me that I could bring the truck back on Sunday and put the keys in the dropbox, however now that I had to pick up the rental truck at a different location I couldn’t use the truck for Sunday also because they had already scheduled another client to use the truck on Sunday morning, which really inconvenienced me even more so then I’d already been because now I had to do the whole move on Saturday instead of splitting it up , especially now with a smaller rental truck I had to do the move into moves in one day this kind of business practice is ridiculous!!!! I will never rent from U-Haul again, this is no way to run a business do yourselves a favor and quit the lying and just be upfront and honest with your clients, if you cannot honor a reservation with this size rental truck that the client wanted to be upfront and honest with them when the reservation is made if you don’t know if you’ll have a truck available don’t send out a confirmation email saying that you have the truck available, also, get it straight what pick up location the client needs to go to quit inconveniencing the customer this is no way to treat paying clients!!!
Jessica M. le
No improvement at all. They found me exactly what I needed it when I needed it. Thank you!
John D. le
The smartphone app did not work, so I had to wait until a mechanic could stop his regular work to do the paperwork and get me signed in
Ryan P. le
Everything went very smoothly. Gentleman at Lube Stop was friendly and helpful. I was in and out of his office and on the truck in less than 10 mins (I did preregister online).
Shana W. le
Everything was great!
Rebecca F. le
Nothing