Customer Reviews for Lube Management
(Concessionnaire U-Haul dans le voisinage)

499 évaluations

5010 Mahoning Ave   Austintown, OH 44515

(330) 799-7842

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 7h pm
  • Sam : 8h am à 5h pm
  • Dim : 9h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(330) 799-7842

5010 Mahoning Ave
Austintown, OH 44515

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 7h pm
  • Sam : 8h am à 5h pm
  • Dim : 9h am à 3h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I thought the return process was a little harder because no one was there. Taking pictures getting them sent. Was a little difficult..

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven O. 
Évaluation :
5

Very nice people. Renting was easy.

amy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

THEY WERE GREAT! OUTSTANDING SERVICE , I WILL BE BACK TO RENT AGAIN!!!

Mark S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Angela C. 
Évaluation :
5

Excellent value and service

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci A. 
Évaluation :
5

I believe the company should pay for fuel when under a certain amount of miles for the customers.

Austin S. 
Évaluation :
5

Employee was very helpful.. Van was great1. Cost was so minimal compared to the moving company quote I got first. I will always call U-Haul f rom now on! ( I see no improvement needed!)

elizabeth J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
1

The pickup location is a local auto repair shop. The attendant was working on a vehicle when I arrived to pick up my truck at the designated pick up time. He told me I would have to wait until he finished doing an oil change on the vehicle I was working on, before he could help me. He was the only person in the facility on a Sunday. I refused to wait and told him I needed him to process the paperwork to allow me to take the vehicle. His expectation that I should have to wait for him to do an oil change was ridiculous. I will never rent any vehicles from this location ever again.

Frank R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hayden H. 
Évaluation :
5

excellent experience! Way better than the other places in the area.

Brian J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon F. 
Évaluation :
5

Not a thing. Perfect!

marc B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOMINIC F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa M. 
Évaluation :
5

Bo made this rental a perfect experience start to finish

MELINDA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawna P. 
Évaluation :
4

Uhaul systems were down and not able To process anything. It was through no fault of the lube stop, who did a good job accommodating me through a bad situation

nicole T. 
Évaluation :
3

Your app is a pain in ass to use

Donald A. 
Évaluation :
1

I went to the first location located at 250 Boardman Canfield Road and was told I was at the wrong location. The location was sent by u-haul.They sent me to a second location and I was told I was again at the wrong location. I finally made it to my third location which was finally correct. No one at any of the three locations showed any concern about giving me the run around. Awful customer service at all locations!

Edward K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BETHA F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SARAH B. 
Évaluation :
3

key drop box and left

Richard H. 
Évaluation :
5

Best Uhaul rental experience I've ever had! I will use your location from now on and recommend it to everyone I know! Merci.

Lucas D. 
Évaluation :
5

Can't think of anything..

steve E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley Z. 
Évaluation :
1

Much of our stuff got ruined do to the poor quality of the truck jeering hard when driving. It was a miserable drive

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley R. 
Évaluation :
5

Nothing. This location was fast and friendly.

Lenny T. 
Évaluation :
3

In and out quickly not much to change. Very good service

Ed S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
5

The truck was very clean . And the staff very helpful and pleasant. But there must have been something wrong with the front end because on the highway it shook very bad. Sure wish we coud have got a GMC and not a Ford . Uhaul should look in to what they are getting from Ford .

richard Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin M. 
Évaluation :
5

I think it would be helpful if your website would show which locations have vans instead of just saying all locations have vans. This location is my go-to location because they have vans and they are very professional.

Cheri V. 
Évaluation :
5

Excellent customer service and very friendly. Provided a nice smooth interaction.

PJ R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat W. 
Évaluation :
3

Price charged to my bank account is different than I was told by the uhaul employee.

BriAnn D. 
Évaluation :
3

I'm the only thing I complain about is the Mobile drop off, although very convenient... And it very well could have been my phone.. But it took me 45 minutes to drop it off It was almost late. First it wouldn't share my location, then it wasn't accepting my pictures which maybe I wasn't taking them right.. But it kept taking me back to the beginning of the process. So I think honestly next time I would deal with a human.

RONALD/JENNFER M. 
Évaluation :
4

My reservation was initially for a different location on Mahoning Ave , that store sent me to another store on Mahoning Ave and then they sent me to the 3rd store on Mahoning Ave which had it. Uhual should of notified me of this change. I am extremely disappointed with the reservation progress and might never use you services again.

Steve B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jocelyn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor D. 
Évaluation :
5

All the guys at Lube Stop were great, however the lady that was working the day of rental pick up was not so nice as to which my actual pick up location had switched to Austintown which I did not realize at time. Then I needed the an extra day and tried to call all locations but phone lines were down and had to drive the 9,53 miles back to Austintown waste my milage there and back which caused me to go over my milage I feel I should get that amount back to me.

Diana S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

The manger had me out the door within minutes, I was very pleased with that!

Loretta P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla B. 
Évaluation :
5

The personnel was very helpful.

markus D. 
Évaluation :
5

U-Haul sign could be bigger, making it easier to find location.

Theresa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Z. 
Évaluation :
4

U haul it self needs work not happy that it took so long to log in. Had to have the lube shop do it for me. Lost an hour of time doing so.

Rose B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

erica R. 
Évaluation :
4

We originally scheduled for pick up in Niles. The day of pickup we were told to go to Austintown. While the owner was nice and it was not his fault, but the only available trailer was made in 1981. We were told that all the trailers and vans were going south and west and there is a very limited availability in our area. When we unloaded the trailer we noticed a lot of our stuff was covered in a black oil like substance. Again, that is of no fault of the Lube stop.

Mark B. 
Évaluation :
2

Fix billing mistakes!

brian J. 
Évaluation :
5

great help ,at the austintown store ,yes 10 star.

PHIL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ADRIAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHYLLIS A. 
Évaluation :
1

Uhaul corporate needs to reevaluate how they handle reservations!!! I absolutely cannot tolerate being lied to!!! I had made a reservation for a 20 foot rental truck, I had even received the confirmation email with a master order number for a 20 foot rental truck, two days before my move I get a phone call from Akron Ohio number, and the lady from U-Haul tells me that I'm scheduled to receive a 17 foot rental truck, I told her that I had reserved a 20 foot rental truck and I had received a confirmation on my reservation, she said there's nothing that they can do in the original reservation was the pick the truck up 10 minutes from where I lived, when I showed up to this location to pick the truck up they had no truck there for me!!!! The gentleman at that location was nice enough to call and find out that it was the wrong location U-Haul corporate had sent me to now the location was changed!!!! The original location I was supposed to pick the rental truck up from was only 7 miles from my home now the new location to pick the truck up was 19 miles from my home, that is totally unacceptable!!! Furthermore, the original location I was to pick the truck up on on a Saturday, they told me that I could bring the truck back on Sunday and put the keys in the dropbox, however now that I had to pick up the rental truck at a different location I couldn't use the truck for Sunday also because they had already scheduled another client to use the truck on Sunday morning, which really inconvenienced me even more so then I'd already been because now I had to do the whole move on Saturday instead of splitting it up , especially now with a smaller rental truck I had to do the move into moves in one day this kind of business practice is ridiculous!!!! I will never rent from U-Haul again, this is no way to run a business do yourselves a favor and quit the lying and just be upfront and honest with your clients, if you cannot honor a reservation with this size rental truck that the client wanted to be upfront and honest with them when the reservation is made if you don't know if you'll have a truck available don't send out a confirmation email saying that you have the truck available, also, get it straight what pick up location the client needs to go to quit inconveniencing the customer this is no way to treat paying clients!!!

eric B. 
Évaluation :
5

No improvement at all. They found me exactly what I needed it when I needed it. Merci.

Jessica M. 
Évaluation :
2

The smartphone app did not work, so I had to wait until a mechanic could stop his regular work to do the paperwork and get me signed in

John D. 
Évaluation :
5

Everything went very smoothly. Gentleman at Lube Stop was friendly and helpful. I was in and out of his office and on the truck in less than 10 mins (I did preregister online).

Ryan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Everything was great!

Shana W. 
Évaluation :
5

Rien

Rebecca F. 
Évaluation :
5

Good experience

Tom K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perez J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas D. 
Évaluation :
5

S.O.

Matt S. 
Évaluation :
5

Quick and painless! Rental agent attached the trailer and made all the connections. Completely satisfied and will definitely use when needed. Can't thank them enough.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob E. 
Évaluation :
5

Perfect!! Don't change a thing!

marc B. 
Évaluation :
5

nice, easy rental experience. Love the mobile rent/return option!

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

costandino D. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page