Évaluations des clients Lube Management

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Lube Management

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Daniel R. le

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the app was a little glitchy, it froze a few times, and it didn't explain where to leave the keys when I returned the van. I was familiar with the location and the app so I was able to to everything but for people unfamiliar with the app could have problems. The guys at the pickup location were very friendly and I would use them again!

Brian B. le

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Le client n'a pas laissé de commentaire.

mary F. le

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The location and equipment was great. The customer service and support of the mobile pick up was not at all clear. There was a long wait period as well. It would have been better if all was verified before the actual pick up.

Michael P. le

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Le client n'a pas laissé de commentaire.

Kern M. le

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Le client n'a pas laissé de commentaire.

Brendan B. le

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Le client n'a pas laissé de commentaire.

Douglas B. le

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Nice person to deal with, kind and courteous.

Thomas T. le

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Le client n'a pas laissé de commentaire.

Jean G. le

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Le client n'a pas laissé de commentaire.

Josh M. le

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These guys were awesome! They took great care of me with the van rental.

don A. le

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Have used this service 3 times and have been very pleased with the Lube Management staff and the terms of service for the rental.

Darlene W. le

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Devin White was very professional and friendly. I'll definitely be back again and use these services. It was very convenient.

Amy K. le

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Le client n'a pas laissé de commentaire.

craig M. le

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The back of the truck look ed clean when you opened the door and looked inside, but when I started loading it I found clumps of dirt everywhere toward the front of the truck. Not a big deal, but definitely not clean. The truck cab was very clean though and I was pleased about that!

Genifer S. le

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The employee was very friendly and courteous! The check out of the vehicle was very smooth. I would Rent from the facility again.

Nick T. le

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Le client n'a pas laissé de commentaire.

Jeffery W. le

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Was a Great! Rental experience.

Brendan B. le

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Great staff

Mary G. le

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Le client n'a pas laissé de commentaire.

Wayne L. le

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This dealership at least tried

Kathleen B. le

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Employees at this location were extremely helpful. Comment does not relate to their services. The $0.69 per mile plus fuel seems a little steep even if it is the going rate. Anything over the yearly government rate for business use (currently $0.58) is excessive in my opinion considering the customer also pays for fuel.

Jacob L. le

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Fast, easy, simple.

JAMES J. le

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Le client n'a pas laissé de commentaire.

Alex V. le

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I reserved truck to 8 hours and they rented it to some one else when I came to pick it up. No notification bu text, email, or phone call. Al of which they had to use. Said I was beyond the two hour scheduled pick up time , but I was informed the truck was rented within an hour. I am a physician who had an emergency call and that’s why I was late. Very unprofessional . This the second issue I’ve had with u haul. I will no use them again

John S. le

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Everyone was courteous and knowledgeable. Pleasant experience. Thank you.

Gary G. le

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Le client n'a pas laissé de commentaire.

brandon W. le

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Le client n'a pas laissé de commentaire.

Jerry C. le

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Le client n'a pas laissé de commentaire.

don G. le

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Le client n'a pas laissé de commentaire.

thomas S. le

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Le client n'a pas laissé de commentaire.

David B. le

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Everything was available as promised.

Emil E. le

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ok the guys who work there are good but really the vehicle was leased very far from where he lives so that the mileage exceeded my expectations I do not understand if having a head office in front of my house because they sent me so far generating what I had have to shoot 12 miles to pick up and deliver the vehicle

Larry W. le

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Le client n'a pas laissé de commentaire.

Kathleen H. le

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Le client n'a pas laissé de commentaire.

Ronald D. le

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Drop off was very easy, unlike the pick up.

Gregory R. le

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No issues to address.

MATTHEW B. le

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Le client n'a pas laissé de commentaire.

david O. le

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Kudos for customer service. Van was in excellent condition.

Ronald H. le

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Le client n'a pas laissé de commentaire.

Bonnie M. le

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Le client n'a pas laissé de commentaire.

Eric W. le

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The price online was quoted to be around $70 total, and when the person working there told me that it was much more (over $100), I questioned it. The price difference has nothing to do with him, but when I questioned him, he attempted to speak to me like an elementary student and broke down the simple math as such. After his condescending explanation, he rolled his eyes at me as if i had to be an idiot to not understand. I will absolutely never use this location again and will actively divert people I know from using this location again. The vehicles are nice but this experience unfortunately reflects poorly on u-haul.

Michael R. le

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Le client n'a pas laissé de commentaire.

maria R. le

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Le client n'a pas laissé de commentaire.

MATTHEW B. le

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Le client n'a pas laissé de commentaire.

Joseph M. le

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Le client n'a pas laissé de commentaire.

Seth S. le

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This location and the representatives were great. However, I was originally offered 2 locations that were 20 minutes closer to me through your website. I even confirmed this reservation with one of those locations but later emails rerouted me to this final place. I also got a confirmation email for the other location without actually seeing it on the computer. Without the confirmation I made a second reservation that followed a complete process and had to cancel the first reservation. Confused? Now you know how I felt. Bottom line... People on the ground great, website disorganized and confusing

FREDERIC M. le

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Le client n'a pas laissé de commentaire.

Sean K. le

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Van was not cleaned out prior to being put back on the line for rental. Cargo area had small stone through out the cargo liner. Door well had dirt and straw. Cab area also had dirt. Luckily I had a large number of moving pads so I was able to use it as is.

David B. le

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U-HAUL sucks. They (you) use bait and switch tactics. I reserved a truck for 19.99 and .29 a mile. But it was really $79 and .29 a mile. Very deceptive. Tried to use my phone to check in, didn’t work. They gave me the keys and said just go. I was honest and made sure the paperwork was correct and ended up getting screwed. I will never rent from you again and I will tell everyone I know to avoid your company. Peace out.

Al B. le

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The attendant was knowledgeable and efficient. It was a very easy in/out experience. Thanks.

Gregory B. le

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Le client n'a pas laissé de commentaire.

Frank M. le

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Le client n'a pas laissé de commentaire.

Andrew L. le

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Customer service was great at this location. I used the early check-in option before getting there. Once arrived the truck was already on and heating up for me since it was a cold day.

william J. le

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nice van

ROBERT R. le

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Le client n'a pas laissé de commentaire.

John P. le

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There was a hole in the roof of the truck and it rained which resulted in some of my valuables getting damaged.

touch heaven M. le

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Also great experience

Thomas C. le

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Le client n'a pas laissé de commentaire.

steve S. le

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Le client n'a pas laissé de commentaire.

GARY L. le

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I rent Uhaul vans about 6 or more times per year. This van only had about 5k miles - but it smelled like a garbage can. Something was spilled or leaked on to the rear cargo area mat and it smelled terrible. I needed to move a mattress - did not really want to put it in the van but had no choice.

Rhonda B. le

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Le client n'a pas laissé de commentaire.

SUSAN V. le

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Le client n'a pas laissé de commentaire.

david B. le

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Le client n'a pas laissé de commentaire.

kenneth D. le

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Le client n'a pas laissé de commentaire.

Cynthia R. le

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Le client n'a pas laissé de commentaire.

Jim M. le

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Excellent

Joan A. le

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Open later. Had to hurry to make pick up

Shawna B. le

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I specifically booked our van to be picked up at the mahoning avenue location. I have the confirmation e mail from when i booked. When my husband arrived they said that he had to drive to western reserve road to pick up. This location was 20 minutes out of our way and put a dent in our timeline for the day. We are caterers and were catering an offsite wedding.

Misha S. le

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Uhaul changed my location of pick up and time, to a later time. It made me late for my moving company appointment and caused my tardiness all day. The truck rented was beat up, light cap kept calling inside of the truck, and the car was on less than 3/4 tank of gas when i got it (but it was marked at 3/4). Although I paid online, I had a hold put on my bank account for another amount the pick up day. I do not appreciate how uhaul handled my business and would like someone to call me. I have NEVER had these types of issues with Uhaul.

Diane B. le

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My reservation was for an 8 am pick up. I had to wait until 9 for them to open. I had people at my house waiting for me to bring the truck. I will never use U haul again!

dominic R. le

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Le client n'a pas laissé de commentaire.

TIMOTHY K. le

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Le client n'a pas laissé de commentaire.

deborah B. le

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The attendant was very courteous and helpful.

Ron L. le

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Van needs stabilizer bars. Ford must be making them without for the rental market. Also it needs a wider running board for entering front doors. It is very difficult to climb into for me as I have bone on bone knees and a damaged right ankle requiring a brace. The aluminum ledge is not even wide enough to have your entire foot on it when your foot is perpendicular to the body of the van. Even an 'able' bodied person would find a challenge mounting this horse!

charles C. le

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Le client n'a pas laissé de commentaire.

alan F. le

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Employees were excellent, van was brand new, we were in and out very quick when we picked the rental up and when we returned it. These employees were friendly and helpful. Will return here for sure. Keep up the great work!

dan M. le

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Le client n'a pas laissé de commentaire.

Michelle Y. le

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Le client n'a pas laissé de commentaire.

Robert G. le

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Very excellent service

Mike D. le

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Le client n'a pas laissé de commentaire.

Donald M. le

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Nice guys! Keep up the great work!!!

Joron M. le

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Le client n'a pas laissé de commentaire.

AC M. le

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Employees were very helpful and pleasant.

Ernest F. le

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Continue with the friendly, courteous customer service and use of quality vans.

joe S. le

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Two delightful, professional young men!

Roger D. le

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Na

ernie F. le

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The personnel were friendly and knowledgeable about procedures. I would definitely use this location again.

mary P. le

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Le client n'a pas laissé de commentaire.

GARY L. le

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Le client n'a pas laissé de commentaire.

RANDALL S. le

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Le client n'a pas laissé de commentaire.

Andrew R. le

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Le client n'a pas laissé de commentaire.

Kathryn K. le

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Very friendly and efficient staff. Loved being able to reserve online! Cargo van was beautiful and nicely maintained.

David D. le

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Le client n'a pas laissé de commentaire.

Nicholas D. le

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Very clean shop. Extremely friendly and helpful

jason Z. le

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The hitch did not fit the truck. And when specifically asked before we went to pick up the trailer we were told "they are adjustable it will fit any hitch." Then when we got there and it did not fit we had to go buy one. Then we were charged on our bill for 4 days when we only needed it for one! The safety chains are not to code the links would not hold that trailer full if it came off. There was no safety pin on the hitch and we were advised to stop every hour and check the screw to make sure it wasn't loose from the ball, which was a huge inconvienence! I did not like anything about my uhaul experiance!

thomas D. le

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Le client n'a pas laissé de commentaire.

Patrick G. le

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Returned after hours. Had difficulty returning on line. On line return not working correctly. Phoned the next day to make sure there were no problems. Phone staff was polite and helpful.

Frank P. le

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Nothing. Rep was very friendly and polite. Nice place to go if you need a rental

alan F. le

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People were very professional and friendly. We will use this place again and tell others about our positive experience here. Thank you

TERRY D. le

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Le client n'a pas laissé de commentaire.