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Johnny S
Customer Reviews for Lucky Ventures Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This location is the worst location ever.
Atiqullah SI picked up my Uhaul on 3/22/2024 at 4100 Florin Perkins Rd. Sacramento CA, 95826 so I could move my family belongings to Tennessee. I ordered 2 packs of moving blankets. I received 2 blankets, not 2 packs. The blankets were not folded, the back of the truck was not swept. I had the rep at the pick up location marked a few dings and dents. The interior was not cleaned out either, with coffee stains on the cupholders. The check engine light came on minutes after leaving the pickup location, and remained on the entire trip. Where it all went real bad is when I was cleaning out the truck (both the area in the back and the cab), I found A LOADED 0,22 CALIBER PISTOL UNDER THE SEAT. This pistol did not have a trigger guard, and is semi-automatic. Had I been involved in an accident or hit a very hard bump, the pistol could have fired both rounds and I could have had 2 0,22 caliber bullets ricocheting around the cab. While driving though CA, if I was pulled over and the cab searched for some reason, the officer would have found this LOADED CONCEALED FIREARM. I would have been subject to multiple felonies (concealed weapon without permit, carrying a loaded firearm, having an unregistered firearm). My 3 year old son was in the cab with me when I found the weapon. I then called the Memphis PD to have them come pick up the firearm and make a report. When I turned in the truck to the UHaul location on 3/28/2024 at 370 Union Ave, Memphis, TN 38103 and told them about the weapon, they were not concerned, said there was nothing they could do, and that I needed to call the pickup location. They also said I could call UHaul corporate. I called the pickup location, let them know what happened, and was told to call UHaul customer service. I then called UHaul customer service to file a complaint. The rep on the phone took my information, and said that someone would get back to me in 3 business days. No one responded to me by Tuesday 4/2/2024. On Tuesday 4/2/2024, I filed a claim with repwest, since I purchased SafeMove+ for 199.99. After filing the claim, I called the Uhaul customer service line and was connected with Karina C. She was the first person at UHaul to voice concern over the situation. She let me know that no one at the store levels in either Sacramento or Memphis noted that I had found a LOADED FIREARM, and that the customer service person I spoke to on 3/28/2024 did not follow the proper procedures in regard to what happened. Apparently those people were hoping I would just go away. Karina told me that she had escalated this situation to the Sacramento Marketing Company President Melissa Easley and her assistant Rebecca Luna at 916-929-7555. I am expecting to get a full refund of the $3 709,92 I spent to be unwilfully and unknowing subject to possible death or imprisonment.
Nathan BGreat folks and fast service
Norman SVery smooth process. Really cool place to pick up. Seemed relatively safe. We use uhaul a lot for staging. This was by far one of the best places we picked up at. Je les recommande fortement.
ANDREW LProfessional. Nice. Courteous. Like the place.
Hugh DCheck in with the woman working that morning was smooth and fast
Melissa WMerci.
Bum CNothing. The rental process went smooth and the man that helped me was very nice
Monica GNo improvement needed! Kelly & Chris took great care of us & made things easy & efficient! Nice & friendly & professional! Merci!
Vivian GTruck was un-driveable. Was clearly down on power, at one point it was smoking from the engine bay, you could smell the unburned gas in the cab, and it struggled to get up small hills even when completely empty. The suspension was non-existent, if you hit a pothole it would almost rip the steering wheel out of your hands. The brakes squealed very badly and the steering was all over the place. The truck is not safe to be rented. Returned it and went to rent a truck from somewhere else. The workers were very polite and kind but we would not return to this location due to the poor quality and cleanliness of the truck.
Todd RVery friendly and great customer service!
STAN DCustomer service was very good
Matthew PEverything was fine
Lurie DExcellent
scott tI'll first start with the clerk was pleasant, however it must have been his first U-Haul rental as he did not know the process. We get to the end of the process and he responds with "when are you returning the U-Haul", I said at 4 o'clock, it's on the contract, he the said "we close at 3". I said ok, I need it to 4 o'clock. Then a lady walks in and says we close at 4, we cancel the reservation and see if we can find you one. Here's the situation, we were moving our son who is getting ready to start college, we only had this day to do it due to prior obligations. Knowing I only had a few hours I just said I'll do my best to be back by 3PM, and I was, however because of the rush, and not being able to keep the unit until the contracted time, I didn't have time to put gas in the unit, which equated to two gallons, and I was charged for the gas. Why? If that was necessary, then the expectation is that you refund the hourly price for the hour I was not able to keep the unit, or refund the gas charge. That would be most appropriate.
Damon SThe gentleman that runs the shop is extremely friendly and knowledgeable and professional. While the interior of the truck was not clean, I did not expect it would be and had no problem cleaning it myself once I picked it up, on the inside. Would definitely use this location again and recommend that you stock the place with packing boxes, as you could probably make some good additional money from that.
amelia rGreat ladies. Very helpful, professional, and hospitable. Merci!
Fidel-Angel MVery friendly. Thanks
Calvin TVery friendly and professional staff. Fun environment and overall easy process. 2nd time renting this location and must say it is the best. Will be returning. Thank you
Reuben FChris helped me and was very excited and nice. He explained everything so that it made sense. The office is very eclectic but it completely matched the vibe. Would use this place again! Merci.
Kal NVery friendly and receptive. Enjoyed the service and engagement. Highly recommended
Philip FGreat folks!
Peggy FVery helpful for all the bs we went thru but the guy was really cool and nice
FUNKE ANothing! Customer service was A+!
Sharon PI absolutely loved this location - office staff is absolutely wonderful and it’s also an antique shop which is super cool, they all chat with you as you are friends - and soooo many cool things to see
Carissa JThe office space was unusual and startling to me at first but the service was good.
Hillie CNothing, everything was up to high standards Great service
Mario GConvenient service, very communicative, even texted me what the gas gauge should be on return.
Nathan WService rapide et convivial. The vehicle was clean and in good working condition. Very helpful with all my questions.
Dawn RTruck had dorito crumbs all in the cab and an empty soda and luncable in door pocket.
Richard LIf you say your only going to charge me $37 for gas (which is outrageous for a quarter of a tank) then charge ne $37, NOT $87!! Worst customer service. Wouldn't recommend it. I was charged $75 that day and then $87 dollars a few days later! Outrageous!!!! They did nothing to make it right, just kept arguing with me so I just said fuck it and look my loss.
Mercedes AExcellent service and friendly staff!
Kelvin FThe inside of the windshield could have been cleaned. There was the usual dirty film buildup that happens over time on the inside of the windshield. It was hard to see out of when the sun was at certain angles. That would make the trucks a little safer to drive. Other than that, the service was great. Merci!
Robert MA HUGE shout out to Chris! He was so friendly and extremely helpful! I will refer all friends and family to this location
Julie MNot a thing. Very good customer service.
Edward SConvenient location drop off. Great environment and plenty of room for parking. Staff very welcoming and efficient for check-in.
WILLIAM DThe windshield was filthy. The "Service Stabilitrak" warning light was on.
Kathleen KThey helped me return my truck and called the Santa Maria U-Haul location (where I picked up my truck) to notify them that I never received my furniture dolly and 2 dozen furniture pads. I paid in full before picking up the truck, and I still have not been reimbursed for those missing items. This drop-off location was very helpful in contacting Santa Maria for me though.
Zachary TEasy process and friendly staff. I would definitely rent from them in the future.
Kimo HThe experience here was prime. They were proactive, professional and helpful. I never think much about the service I'll get for a uhaul as you may only need one every few years or so, but we were seriously impressed with this crew.
Nicholas TClean vans after each rental and improve van maintenance
KRIYAN GThe staff are the Lord's light in an area that is typically undesired. If you can put aside the location and focus on the staff you will have the best experience! May the Lord bless them and I thank them for their assistance.
Carol RTruck pulled to the right entire drive. Needs alignment
aaron sThis place looked like an opium den.
scott sAmazing people working there, just all around awesome! Very happy i chose them, look forward to meeting them again when i move!
DADE CThe vehicle was rented on-way from soCal to Sacramento. It was the 10' little truck. it was ABSOLUTELY the worst driving vehicle I've ever driven and I have driven every thing from 50 year old cars to tractor trailers. It was maintained, jut the vehicle itself couldnt handle the weight of the box wit anything in it. very little by the way. It bounced all over the place and you had to stay on top of it 100$% of the time. Not a fun drive. Not again.
Bradley HRien
Arthur LThe Uhaul office is located in a warehouse with several offices inside. There was no signage as where customers are to go to check in for their rental. The clerk pointed out that there was a quarter tank of gas in the truck, but there was less than that. Also, I had rented it from a location closer to where I needed to go and fortunately, as I got close to the location, I called to check on the rental and was told that the truck was at another location about twice the distance from where I needed to go.
Kris SThis location is great! The owner of this business is very friendly and professional. I enjoyed doing business at this location. I will be a repeat customer whenever necessary
Steven LOld man that unlocked the door just took they key didn't invite us in or ask about mileage or anything but Chris called while we were still in the parking lot and he checked us out over the phone.
Samantha DThe lady dealing with the distribution of the vans was very polite and made it clear what I needed to do when returning it.
Luke WCustomer service was very friendly and quick. However the pickup location was very strange. They had my truck needed however it had severe transmission issues. We had to pull over and restart the truck several times in just the few hours we had it. It would rev really high and not shift down. The check engine light was on by the time we dropped it off. I called the location the next day and reported the issue. Not sure if anything was done about it.
Meagan CNothing. Personnel was very friendly and handled our reservation in a very courteous and professional manner.
RICHARD P