Uhaul changed my pickup location to a place that was closed, when I chose a place specifically cause it was open at my requested pickup time. Mobile checkin is AWFUL and Tammy who was "assisgned" to my account was terrible and did nothing to try and help the situation. This location was 2 miles away from my requested location. Maybe next time, uhaul drives the truck down the street to be ready at the correct place/time.
Curtis R
Customer Reviews for Luray Postal Business Hub
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The wrong key was in truck, They added blankets and now trying to charge me I only went 12 miles they arectrying to charge me 56 in gas...pick up on a Saturday and brought it back Saturday early evening Trying to charge over 300 for the rental. Never again ..
Brian SThis was the most confusing experience I have ever had with uhaul. Never just dropped off key with no way knowing if I was to pay more or anything. Was t very happy with being in the dark about my rental and what I needed to do.
Lisa HHire someone that knows what they doing.
John PI did the mobile pickup and had to try 3 times to get my pick up. Something happened and looks as if the reservation was not done correctly even though I got confirmation it was ready
Brian HCharge what the amount is on the receipt. Know where the keys are, know how to do online booking.
Morgan GI received my contract 30 minutes after I returned the rental (via email). There was no inspection of the vehicle before or after, no verification of my identity, and a service person who did not know what they were doing. Even after repeated questioning about the above-mentioned items, the service person just sent us on our way. Thankfully we know the ins and outs of renting a vehicle, but this was really a new low in service. U-Haul was more than happy to swiftly charge me full price for this sub-par experience.
Christopher LTruck had damage to front end. Was dirty and after was on the road the truck was really dangerous. Drove line to line and could not do interstate speed the front end would severely shake. Worst uhaul I have ever been in. The pickup location was not very knowledgeable and it took forever to get on the road. Explained to the drop off location about my experience. Thanks for letting me rent the truck to get my final move done.
Jason BDon't charge for mileage until you know actual amount.
Robert GIt took an extra 30 minutes to complete the check in steps. The location had reported known problems with the UHaul service before, and the check in and return experience were not seamless as advertised. The mobile system did not allow check in either.
Logan TBe open on Sunday or have someone knowledgeable who can be reached. The problem wasn't the sit so much as the online check out software which did not work and delayed me by an hour. I had to get someone to check me out manually.
Alexi VWhile this location was wonderful and super helpful, I will never ever use U-Haul again. Online reservation did absolutely no good. Even though the truck was ready checking did not enable me to
WENDYLEIGH BWe had problems getting the van when we needed and lost a whole days pay. When we did get it, it took 2 hours to try and get the key out of the lock box. Then it had us returning it at the incorrect time. All of this is in the notes
john JWould recommend. Great experience at pick up. But drop off was a pain. Had trouble connecting to the uhaul site for check in and employees were not much help. It was a bit aggravating just to turn the van in. Would most likely rent elsewhere next time.
Leslie BTom was an excellent agent of Uhaul!
PAMELAMCCURDY SThe drop off location was closed when I dropped off the truck, however there was a phone number to call...I did call and spoke to a young lady who told me where to drop the key and I did as she instructed, however she did NOT tell me that I had to complete the process AT THE DROP OFF LOCATION online. She just told me that I needed to finish the process online.
JoAnn POwner met me as I pulled in and handled the check in process completely. Very simple, no hassle drop off.
james PHave the person delivering the vehicle review ALL charges with the customer. I told the person if all I'm paying is $19,95 a day and 0,69 a mile. I'm good to go. But I later found out that I was paying for CDW at $10 a day. Which changed my attitude about the experience. As my auto policy covers rented vehicles.
JOHNCHARLES S