Le client n'a pas laissé de commentaire.Melissa P.
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The guy who handled the transaction at LW's was friendly, courteous and professional. Outstanding experience!THOMAS F.
Le client n'a pas laissé de commentaire.Julie A.
Le client n'a pas laissé de commentaire.Key E.
Tanner was awesome. You need, you want, more people like Tanner.Dan A.
Issues validating the return. Equipment was returned before noon on Sunday and had many issues trying to get this confirmed. After using and telling both pick up places for the uhaul truck & trailer we rented at separate places in Ennis the location where we would drop off the equipment. Phone automated service was terrible and couldn't even speak to a real person.Andrew F.
Not related to the location itself, but the U-Haul app on my phone and being able to pick up the vehicle before the location opened was pathetic. The app didn't work. The system didn't recognize my reservation number and I had to call the customer number and be put on hold for 20 minutes. Then the service rep had to walk me through here different attempts to get the system to recognize my reservation number. After that time the location owner showed up to open his shop and I just went through him....an hour after I wanted to pick up the vehicle. The after hours pick-up system using a phone is a colossal waste of time and I wouldn't recommend it to anyone. The owner of the pick-up location was great and helped me out. U-Haul itself, not so much.Jonathan H.
Le client n'a pas laissé de commentaire.Bryan S.
Le client n'a pas laissé de commentaire.susan G.
Le client n'a pas laissé de commentaire.Ken M.
I was sent to a Uhaul drop off location that I couldn't even visibly find off the road. Once I finally found it, the guy told me he had no drop-offs scheduled. I then showed him my confirmation and the address, and he eventually found where I could drop off there. At this point I had to move the truck and drive up a grassy, muddy, and steep embankment to park the truck. This is the point where he tells me I had driven 20 000 miles OVER the designated amount. Which is clearly ridiculous having only rented the truck for less than 24 hours, and driving from Uptown Dallas to North Dallas. I wasted my entire morning trying to figure all this out (mind you, this was not MY error, this was the error of Uhaul at the first location to incorrectly put the wrong "out" mileage. I just moved, so I had to reschedule my entire morning and reschedule WiFi being set up which is a huge problem because I work from home. Because of Uhaul, my entire day was wasted, and it has taken THIS long for me to even hear back on any type of solution. I have used Uhaul MULTIPLE times, and I have NEVER experienced this type of service... or lack thereof.Gentry M.