Customer Reviews for Lydias Ace Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lydias Ace Hardware

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Brian H.
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Our experience was great. Would recommend to anyone.

Gary T.
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Customer did not leave a comment.

Mike M.
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Cheryl R.
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Marnie S.
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Jamie W.
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ryan M.
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isaac P.
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Melissa L.
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Janice R.
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tonya T.
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david S.
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No negative comments. Personnel at this location were friendly and helpful. The U-Haul app allowed me to immediately enter minor damage pic of the trailer I picked up so as not worry about there being an issue at return (documenting the prior damage).

Daniel W.
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I went with uhaul because the online site showed that a 15 foot truck was available. This was not the closest or most convenient pick up, but I needed a 15 foot truck. Imagine my surprise when one day before my move, I get a notification that there are no 15 foot trucks available and my reservation has been changed to a 20 foot. Thanks, a 20 foot truck won't fit where I am going. So I have to downsize to 10 foot which has no ramp. I can deal with that, maybe, as long as I get a furniture dolly. Guess what isn't in the truck when I go to pick up? Of course, they don't have any more at the location. So I scratch some furniture loading it. Fortunately, I was able to pick up a dolly at my destination. All of the people I dealt with were helpful but it seems like uhaul was not being transparent about what was available. In different circumstances, this could have been a big problem. On the plus side, the online dropoff process was convenient despite some initial technical issues.

Michael I.
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Very good location not parking problems good staff

Matthew M.
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Customer did not leave a comment.

Sherman T.
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Not take as long to do the parade work and set it up. And cooperate faster

Hannah C.
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LON E.
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DOUG B.
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GERALD C.
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Brien R.
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Richard C.
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All good

Nathan O.
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Kenneth C.
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Charles R.
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Trailer was not cleaned out prior to rental

Tina B.
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Charles P.
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Employees were courteous and prompt with check-in procedures.

scott G.
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Rich was very helpful and knew the products...

Kaye S.
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Customer did not leave a comment.

KENT B.
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The 24/7 pickup was difficult due to browser malfunction on my phone while uploading pictures. I was using a Google pixel 3 and the edge browser. I was just using the email links to open the browser. Had I bee advised to download and use the phone app then my experience would have gone oother.

Katherine B.
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Customer did not leave a comment.

David H.
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Michael M.
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Marla S.
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Clean out the truck and especially the ash tray.

Chad A.
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Very professional, friendly, and helpful

RANDY B.
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Good

Robert M.
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Customer did not leave a comment.

Cindy E.
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Rhonda H.
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Archie H.
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Beautiful and spotless location. The people friendly.

Kathleen M.
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clifford S.
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Tommy W.
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Paul A.
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Although the primary business at this location is an Ace Hardware store it's very clear that U-Haul customers are provided the attention they deserve. The representative that helped check my vehicle in was very professional, courteous and he got my rental checked in after only a few minutes.

zach W.
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Customer did not leave a comment.

cynthia P.
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Eric H.
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Joseph P.
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Beverly G.
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james W.
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The car hauler should have been equipped with an electrical plug for the most common form of light hookup instead it had the small 4 pin plug and I had to purchase an adapter for a one time use...the people at this Ace were friendly and very helpful...

Raymond N.
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Customer did not leave a comment.

darla J.
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Give discounts. Especially age 50 and up. WARP members should get a discount too. Other than that. Location in Rainsville at Ace hardware was best service I've ever received. Thanks

James T.
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I don’t know if it can be improved. They are very professional.

JAMES T.
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The personnel were very professional.

Alvin M.
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Customer did not leave a comment.

Clayton C.
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David S.
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Chris R.
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The per mile price wasn't detailed in the daily price. Bait and switch

Edwin M.
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The person's I worked with on this rental lrft me feeling that my business is appreciated! I am new to the area and the warmth and professional treatment that was given to me is seldom found . I would recommend this location for all you moving or rental needs.

Bob M.
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Inside the cab wasn't clean, but my over all experience was great. The guy that waited on me and check me out was super! I may try to hire him for my own business.

Sharon R.
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These folks were fantastic. Had already reviewed who was picking up for the day and knew my name when I walked in the door. Super friendly.

Thomas W.
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Customer did not leave a comment.

Mary P.
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Brenda B.
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Keep to your word. DON'T PUT PEOPLE WHO ARE ON A DEADLINE ON HOLD.

Ethan W.
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Customer did not leave a comment.

Gary P.
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Charlotte N.
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The after hours drop off procedures created by U-Haul are awful. A better, more cutomer friendly system should be in place.

Paul A.
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I particularly liked the ability to return after hours.

Rod C.
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Customer did not leave a comment.

Rod C.
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Wesley B.
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I had more trouble with the uhaul website than I did with the employees of Lydias Age Hardware. Excellent service from them.

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Customer did not leave a comment.

No reviews have been submitted for this location.

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