Customer Reviews for MAW Specialized Lawn Care Services Inc
(U-Haul Neighborhood Dealer)

147 évaluations

4700 Caprice Dr   Middletown, OH 45044
(Across from the Baseball Field)

(937) 790-4397

Heures d’ouverture

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(937) 790-4397

4700 Caprice Dr
Middletown, OH 45044
(Across from the Baseball Field)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Muffler rattled, 1 % left prior to oil needing changed when we picked it up, front plastic guard under truck continued to fall needing rebooked at every stop. Lady at MAW seemed annoyed by needing to assisted me when picking up truck. Stated she would be there till 4pm and I returned truck at 2:30p doors were locked.

April Cox 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Richmond 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zhane Davis 
Évaluation :
3

I was 30 min on the extended day and was charged for an entire another day. If I had not gone to refill the gas gauge and sweep out the truck I would have been there on time. After explaining that it made no difference

ruby ault 
Évaluation :
5

Everything was perfect

Lori Agnew 
Évaluation :
1

The uhaul rented to me had no taillights & I got pulled over & got a ticket. Now I have to appear in court over this.

Ricki Rich 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE DIEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT GILLEY 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas Garofalo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Lovitt 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel Ulm 
Évaluation :
3

Check and maintain equipment better. The dolly was suppose to be rated for the vehicle I was towing, but the tire straps were way too short to fit the tires. Luckily I had some heavy duty ratchet straps I had to use to attach to the existing straps to lock the wheels to the dolly.

Wayne Tompkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona Braun 
Évaluation :
5

There customer service was excellent an I would recommend them to everyone am equipment was easy to get to an clean

Angela Sizemore 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian Smyser 
Évaluation :
2

Uhaul app/website didn't want to work, so I went in and dropped off the key. Told the gal that I couldn't get the online check in to work - she said OK and and said she'd handle it. Then charged me $20 to do it. Would have been nice to know - not find out after it has already been charged to my card. I couldn't get the online check in to work - WHY SHOULD I BE CHARGED OTHERWISE DURING BUSINESS HOURS! RIDIC?ULOUS! Rent from anywhere but here.

ROBERT NOLAN 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wendy Williams 
Évaluation :
5

Start by at least having all the rental stuff there You had almost two weeks to get all the items at the place close to me but I had to drive twenty miles to pick up the vehicle and trailer but no appliance Dollie like that was ordered so first 20 miles on contract was getting home. Had to go find the dollie I needed (ordered) and had to rent at an additional cost The dealer was just fine U-HAUL DROPPED THE BALL BIG TIME

Robert hostetter 
Évaluation :
1

The people at this location were very rude and acted like it was a bother to have to talk to me. it was dirty outside and the inside looked messy. the truck I rented had many issues and was dead on empty when I left I had to go straight to a gas station because it almost ran out of gas. it ran horribly which caused my trip to be very lengthy. it took alot longer to make it home. I feel I was treated very poorly as a customer and have always used uhaul my whole life and was not impressed at all, I feel like i would not suggest anyone to use them again and would hesitate to use them personally again as well.

Michael Thompson 
Évaluation :
3

This location was not just a uhaul business. I had intended on doing an after hours return, but felt uncomfortable leaving it there as there were no other uhaul equipment around, only a uhaul sign mixed in with other signs on the building. When I did drop the trailer off the next day, I was told to put it in a parking lot off property.

Troy Nichols 
Évaluation :
1

Make sure what’s been ordered is at the location and ready for the customer.

sandra downing 
Évaluation :
2

WAS NOT CHECKED IN ON DAY OF RETURN, the following day when I called they checked trailer in. has a water leak in rear left corner of trailer. CALL FOR MORE!!!

JERRY COLCLASURE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pennie Bowles 
Évaluation :
5

Highly recommend this location. I placed my rental reservation online. When I got there Michelle was extremely helpful, got me checked in quickly providing me with all of the details required. Even though I only needed the rental for 1 hr she told me where the drop box was in case I returned the truck after 4:00. 5 stars +

Beth Donahue 
Évaluation :
4

Lady at counter was so nice and helpful

MONICA ROSS 
Évaluation :
2

Felt vendor expected me to lift the 6 x 12 trailer by myself. She even asked do you need help. Lack of personnel had lady responsible for checkout plus she had to go and get a floor jack to pt on my car. Didn't wear any PPE the whole time but started the pen I was too use had been cleaned appropriately.

John Daly 
Évaluation :
2

Truck was muddy and I didn’t receive the equipment I paid for ??

Kortney Dixon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard SCRUTON 
Évaluation :
2

Billing was wrong, over charged the bill amount by $29 for utility dolly's and something called furniture pads which I did not get. Will not be going back here.

Aehetesham Basha Tailor 
Évaluation :
5

Everything was great

James Fightmaster 
Évaluation :
1

There wasn't a key return drop-box at this authorized location. Nobody was at the business (MAW), and the phone number provided was simply Uhaul's reservation number. We spent an extra half-hour searching for the drop box and on hold with Uhaul customer service. Finally, customer service said to leave the key in the truck unlocked. Just then, an employee of the MAW showed up to return a work truck. He seemed to know nothing about a drop box, and took the key from me. Recommendation - simply add a drop box and make sure the customer is easily able to find it.

Matt Green 
Évaluation :
3

The tow dolly lights were not working. This should have been checked out in advance of any rental. I got stopped by law enforcement because of this. It wasted my time and I was embarrassed sitting by the side of the road with the lights flashing,

David Brown 
Évaluation :
5

A good place to rent form ??

esso alshawk 
Évaluation :
2

I scheduled this truck for the 24/7 pickup and drop off. The keys were not easily found in the truck upon pickup. There was NOT a dolly included in the truck, and yet I have been charged for a dolly for 2 days. And... I received an email this morning stating that the truck was not returned on time when I actually returned it early.

Autumn Meade 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn Berling 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Pickett 
Évaluation :
4

I was really pissed to see the paper marked full tank and when I got in the gauge read at the end of the grey area so I thought that was full as is stated. When I filled the tank on the ride home. The full went way past the F. So I was shorted. A 1/4 tank of gas that I had to pay for in the end. Truck should have been swept out. Office lady was awesome, truck handled and rode great. Thanks

Stephanie Jenkins 
Évaluation :
5

Being overcharged for safe move when you told them you didn’t want it

Lewis Mills 
Évaluation :
3

may want to check fuel level and mileage with customer to have accuracy for when returned to make sure someone is not over charged.

Valery Setters 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frederick Inscho 
Évaluation :
5

Very nice girl and clean truck! Very happy with everything.

joe gneiser 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve Adams 
Évaluation :
5

Great customer service !!

Joshua Murphy 
Évaluation :
1

Piss poor representative U-Haul Head up absolutely no problem with the Goldenrod location on the other hand the Middletown Ohio franchise sucked no Uhaul signs no Personnel to accept delivery and I called numerous times in advance I'm sure I was talking with you some satellite group also contract was written for delivery to Middletown Pennsylvania no that wasn't the case it was always Middletown Ohio I don't know where they came up with the delivery point was very pissed off about that then don't have nobody at the Middletown Ohio site sucks big time think you should Can their asses my opinion

William Hurder 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shirese Parker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent Luker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE GIBSON 
Évaluation :
5

Kim is a very competent professional. She answered all my questions thoroughly. I would not hesitate to use them again and I highly recommend this dealer.

CHARVIS MORSE 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sharon cassel 
Évaluation :
1

Had to wait for nearly 1/2 hour before someone showed up.

DOUGLAS HECK 
Évaluation :
3

no one was there on Sat.

RICK NEFF 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Patrick Elder 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JO COMBS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALYCE PAYNE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS ALEXANDER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crisostomo Medina 
Évaluation :
3

I was told to have the truck cleaned and swept, but when I opened the back door whoever had the truck before me had not cleaned it out. There were leaves, dust bunnies and other debris in the truck. Also, this truck LEAKED! It rained the night we moved and our boxes and personal blankets were soaked. We had no idea of the leaks till the next morning. Also, the lights for the inside of the truck didn't work so we were loading in the dark with flashlights from our phones. Was not a good experience. I asked if the people at the pick up/drop off location would be there on Saturday when I dropped it off and I was told yes. When I returned the truck the building was locked and no one was there. I wanted to share my experience and let them know about the condition of the truck but couldn't. Also, this truck was old, had trouble starting and shifted very rough. U-Haul may wanna think about taking this truck out of their fleet.

Shawn Acrey 
Évaluation :
5

Very convenient location and nice people.

MICHAEL DUFFIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd Mccluge 
Évaluation :
3

Transmission probably needs to be looked at. it downshifts extremely hard.

DAVID WALLACE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM ALLEN 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANTHONY JOHNSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Duffin 
Évaluation :
2

Staff was not friendly and equipment I rented was not all at the location as stated. I had to drive to another location to pick up remaining rentals

Darren Larson 
Évaluation :
5

MAW does a great job. Truck was old and worn out, but the price was agreeable.

VIC MANNINGHAM 
Évaluation :
3

I was over charged and brought this to the attention of the uhaul man in charge at this location. He said he passed the issue on to some regional guy who is supposed to take care of this. I still have not received a corrected invoice. I have had some email problems this past week so it is quite possible one was sent but did not get through to me as the problem was just resolved today.

TIM HOEWELER 
Évaluation :
5

Very pleasant reception. Quick and easy return.

Michael Duffin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH KEDGE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES CANTRELL 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOM HARDIN 
Évaluation :
3

I was given the wrong truck didn't know it until I turned in the truck

KENNETH MOORE 
Évaluation :
3

Make sure you are only charged for the days you use trailer. Communication

Ken Harris 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carl mitchell 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REGINA MASON 
Évaluation :
5

Trailer worked great for us.

TIM SAULEY 
Évaluation :
1

I booked on line. It told me to pick it up at 8:00am. We arrived at 8. The boss showed up at 9:00 With the keys. Secretary said he doesn't start till 09:00. Why then was I told 8:00? Very upset. Not good business.. Not good customer service. I expected better! Sad!

DAVID WOLFE 
Évaluation :
4

They didn't have enough blankets for us, but we ended up with enough to use and they did credit us the difference.

DANIEL SWEENEY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRIS BLEIER 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAWN SULLIVAN 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAWN LONG 
Évaluation :
1

Service manager was late. Secretary said he was never on time. Has reservation for 8 am showed up around 9:20 am. Double charged me for a one day rental. I do not recommend and will not use again. Ready to turn over to my attorney unless they resolve today.

Randolph Adams 
Évaluation :
3

Called the night before to get service. Was told we could pick up at 8am. Went to go pick up at 8. No one was there. Company doesn't open until 9. Pickup hours need to correspond with proper times.

james roberts 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amanda Shotwell 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMIE STROUSE 
Évaluation :
3

The site was not very inviting upon drop-off.

Tracey Milan 
Évaluation :
5

No surprise that customer service in the midwest is better than the east coast

LINDSAY WIGHT 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN JAMES 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDREW MYCZKA 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THERESA SZCZERBAN 
Évaluation :
5

Great service they got me in and out! They were very nice and explained everything very well! I would recommend this location! Merci.

James Barton 
Évaluation :
4

Just looked at my email showing my bill, and it says 3 billable periods. I picked it up on Friday morning (8-29) and returned it on Sunday morning (8-31). The bill shows I returned it on 9-1-14, This is NOT true!!! And another charge was added on my card for $31.00. I sure hope this is your mistake, Because 48 hours is not the same as 72 hours!!!!!!!

Ryan Cress 
Évaluation :
5

Can't think of anything.

SUSAN MILLER 
Évaluation :
5

Excellent customer service!

Susan Miller 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SCOTT DIXON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GARY SEBASTIAN 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GARY SEBASTIAN 
Évaluation :
3

finding out how much fuel to put in at return was unknown to us. . .thus we paid more than we had to on something that is too expensive to begin with

TRACI coldiron 
Évaluation :
3

Merci.

ANDREW MYCZKA 
Évaluation :
3

Not over reacting, worst customer service I've ever experienced. They were not open on time, and I was told by an employee that " I shouldn't even be here, and I'm doing you a favor ." Even though he was late

SPENCER SCHAEFER 
Évaluation :
5

Just treat them the same way you treated me. My experience was great with you. Merci!

JANET POWELL 
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