Customer Reviews for MGM Auto Repairs
(U-Haul Neighborhood Dealer)

Évaluation :

5

The young lady was very knowledgeable very helpful and most of all professional. I appreciate great customer service. Merci.

Évaluation :

1

There was no place convenient to park the rig and it was nearly impossible to get in to the lot

Évaluation :

3

Self-service platform for checking out/in vehicle is fairly challenging to use; probably more so for less digitally-savvy people. I'm glad I had my son with me.

Évaluation :

5

The team at U-Haul called my and recommended a drop off location closer to my home than the location I picked. I loved the proactive action on the part of the U-Haul team.

Évaluation :

1

Kim acted like it was a inconvenience for her to try to rent us a vehicle. Was not friendly, another gentleman kept showing her what and where to enter the information at on her computer… when I followed up on the return, and asked if everything was satisfactory to them. That it was returned in the same condition that we received it, except we filled the tank up. Immediately she said, well you won't get paid for it. I told her, I didn't say I wanted to get PAID for returning it with more gas than what in it when we received the vehicle. I was letting her know, that that was the only difference in returning the 10" truck…. Then I asked for a paper printout for my sister, as she had paid for the rental and wanted a copy for her credit card. Kim said, you'll get the final charge on your email… I went to my vehicle and called Jacob (area representative), told him in no uncertain matter my displeasure with Kim at MGM.. I went back inside, as Jacob was calling Kim and told Kim if our conversation on wanting a paper copy. Kim asked Jacob HOW DOES SHE PRINT ONE OFF!!!! Why didn't Kim tell ME that she didn't know how to use her computer to print a copy!!!!! I would have came back when there was someone available who knew how to…….. I WILL NOT RECOMMEND THIS LOCATION TO ANYONE…. Kim does NOT have ANY PROFESSIONAL SKILLS…

Évaluation :

5

It was a delight working with these people

Évaluation :

5

Friendly and helpful staff. Thanks!

Évaluation :

5

Topnotch company made experience easy will recommend

Évaluation :

5

Great, in and out without delay.

Évaluation :

3

Ensure the equipment is inspected prior to renting to customers. Staff was very friendly and helpful. However, trailer equipment was not safe to rent to customers.

Évaluation :

5

The truck needed an alignment when I picked it up and also the driver side door would not close properly. Was still able to use the truck and my moving experience was great! I always use Uhaul.

Évaluation :

5

Reduce prices.

Évaluation :

5

UHAUL has GREAT employees- you need more small trucks!!!!!!!!!

Évaluation :

4

Good job guys

Évaluation :

5

The truck was very well maintained, however the cab was full of dog hair and it smelled like a wet dog. Once I opened the windows it cleared out pretty well. However, the truck was very nice especially the cruise control was very handy.

Évaluation :

3

I can't believe that in 2021, a business still allows employees to smoke inside. The office was like walking into an ashtray.

Évaluation :

5

Everything was great

Évaluation :

1

No, not a overall good experience! They made it very difficult and than overcharged me from original reservation of $159 to $321!

Évaluation :

5

Free coffee and donuts.

Évaluation :

5

Please remind customers to use the App when doing a remote pickup..,possibly a text message on the day of pickup reminding people to use the app for remote pickup and providing a live-person on the phone in the event the consumer needs advice?

Évaluation :

5

Everything went smoothly. I wiped entire cab, seats, steering wheel, and floor with clorox disinfectant wipes to make things cleaner for everyone. Thanks again

Évaluation :

5

They were very nice and helpful. They helped me pick the right unit for my needs.