Évaluations des clients Mt Everest Intl Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Mt Everest Intl Inc

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Barbara J. le

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Overall, a very positive experience. Professional, friendly people to deal with. Only problem was the wait-time. Had to wait while they waited on grocery-store customers.

Ivonne B. le

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Le client n'a pas laissé de commentaire.

Katie D. le

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I had made a reservation online for a different location. I arrived there and the place was closed. I called uhaul and was waiting for 15 minutes to talk to a person only to find out the place they let me reserve from was closed and they had to schedule me a truck 10 minutes away from where I was. This was inconvenient and the website never should have let me reserve the truck if the original location was closed.

James F. le

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Key drop off was very quick and easy. Handed the key over to the clerk behind the counter and asked if they needed to inspect or provide me with a drop off receipt . They stated it will be reviewed later and will email receipt . Very good experience.

ROGER C. le

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I dropped truck off and was told "we'll take care of it." I called to check final charge and was told "we'll call back." no one ever called I called back and had to wait as the charge were itemized. I was overcharged (2 days instead of 1) Took 20 minutes to adjust. I checked my Discover card and i was overcharged again Very diappointed

Elizabeth B. le

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Le client n'a pas laissé de commentaire.

Fausto S. le

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Told me I wasgoing to be charged 64 even had an email sent saying 64 to then get charged 88 dollars.

steven c. le

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It was all good!

Benjamin S. le

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Just keep up the good work!

Elizabeth B. le

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Le client n'a pas laissé de commentaire.

Matt M. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

Clair L. le

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Le client n'a pas laissé de commentaire.

Anthony D. le

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take your franchise away from this place. I have rented from uhaul for years both here and in fl. this was the worst . we took time to make reservation no truck when we arrived had to take a truck twice the size we needed person made us wait for ever while they waited on their grocery store customers the truck was dirty inside and out just a bad experience all round the big truck cost us way more in fuel then they argued about the per mile charge when they said they would reduce it because they rented the truck we had reserved.

Carmen V. le

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Le client n'a pas laissé de commentaire.

William B. le

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Le client n'a pas laissé de commentaire.

Samuel K. le

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Le client n'a pas laissé de commentaire.

Hope H. le

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Le client n'a pas laissé de commentaire.

Jack S. le

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Fast and courteous service

Holly K. le

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Le client n'a pas laissé de commentaire.

vanessa m. le

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Le client n'a pas laissé de commentaire.

Sunil Kumar R. le

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Le client n'a pas laissé de commentaire.

Patrick R. le

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Le client n'a pas laissé de commentaire.

Robert R. le

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Excellent service. All good with the rental.

Ana D. le

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The truck rental was $19.99. The total was about about $31 with taxes. I was forced per agreement to return the truck with a FULL TANK OF GAS (okay, but it was on EMPTY when I received it.) I even returned it in hours later, and was still charge an additional $12.

Sandra H. le

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Using a app instead of a person is disappointing. The app does the job but it wasn’t a good experience. I would much rather have a person there.

Faith L. le

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Thank you for the wonderful service

Dawn S. le

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This was an excellent experience. I can’t think of of anything they can do anything better. I have already told people to go there to get a U-Haul if they need one. I have used the one on Manheim pike before. This process was much faster. The gentleman explained how using the mobile app works for nextime.

Joe S. le

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Le client n'a pas laissé de commentaire.

Mary P. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

Lori H. le

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Le client n'a pas laissé de commentaire.

Jordan S. le

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My rental was to include 12 furniture pads but only one was included. And the only one included was soaked and frozen. Couldn’t use it at all. I’d recommend double checking to make sure all orders can be fully fulfilled.

Kendyl G. le

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Parking lot is a bit hectic to be holding large trucks. Had to have the manager of the store come rearrange trucks and back the truck out for me

edward k. le

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It was hard to find and not well lit. We used a GPS as we don't live in PA. There was no sign showing U-Haul and we drove right past it and had to turn around and ask a local merchant where it was. Fortunately, the merchant knew and we found it. Other than that, it was a very very smooth transaction and all went well.

Lisa S. le

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I was very upset when I a showed up and they never had my rental. They gave it to someone else. It was a big deal as I had to get my stuff today. I fortunately after all I could do is use for 5 hours. But not the point. Am very disappointed .

Andrew B. le

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Always fast and courteous service here.

Beth A. le

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Everything went very smoothly and the employees were very nice.

Stephanie S. le

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Le client n'a pas laissé de commentaire.

daniel c. le

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The location service was very good. The problem was that I've request the service for another location and as an error U-haul assigned me the incorrect location.

Kelly B. le

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It was easy from start to finish, ordered the truck, picked up the truck, dropped off the truck. The only problem was it felt like something was wrong with the transmission, it really struggled to shift. Over all it was a good experience, the customer service was great.

Deborah S. le

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The man snow blowing the parking lot this location continually threw the snow on my car while I was waiting to get the app to work to rent the vehicle. I told him I would be two minutes. After a confrontation he also decided to get right in my face take my picture a picture of my license plate. I would not recommend this place to anyone. Also as I tried to pick up the vehicle the app also asks for 2 people to call for verify you are who you say you are. When I couldn't they asked me to send them a picture of a passport or lease agreement. Who brings those to a parking lot to pick up a rental. Not the ease you think NJ it would be. 1 hour later I finally left the lot. Never again what Korea did they need as I sent them a photo of the front and back of my license

Freddie R. le

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Le client n'a pas laissé de commentaire.

elizabeth o. le

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Le client n'a pas laissé de commentaire.

Kurt G. le

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Le client n'a pas laissé de commentaire.

Cynthia C. le

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The online pick up service was subpar. The online rep was rude and made me submit 9 copies of my photo id which I already submitted when I pre-registered. Next time I will just let the store check me in. The store employees were amazing.

Renee G. le

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As always a wonderful place to rent a truck!

karrissa m. le

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I waited over 40 minutes to "check out" the truck. This was the most ridiculous process I have ever seen. The staff did not seem to care, they did not have me sign any paperwork and over charged me! They re-booked my truck for sunday, 10/1 and I was called by Uhaul corporate to ask what happened. This location should not be allowed to continue. The truck was disgusting, the employees were rude, I signed no paperwork, was not given a receipt and had 40 minutes of tine lost due to their incompetancy.

MARK R. le

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Le client n'a pas laissé de commentaire.

Shawn A. le

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The truck was beyond dirty. There was mud all over the cabin, truck was dented and scratched all over and was never marked. Driver side mirror was broke. When I went inside for the key, the owner refused to help me when I was next in line and decided to help 2 other customers first and told me I was wrong about me being next and I need to wait my turn when I was there first. Worst service I’ve ever had. This one incident makes me wonder if I should continue to use U-Haul when I need.

LaHi F. le

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Customer service seemed too busy to provide instructions on how to drop off the truck. They did not verify who we were or ask any questions except, "was the gas filled back up." They took the keys and continued to help other customers in the store.

PAUL S. le

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very friendly service

NANCY B. le

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Le client n'a pas laissé de commentaire.

David A. le

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Le client n'a pas laissé de commentaire.

Stewart S. le

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The only sign on the front of the building is for a grocery store. It's a busy road so I had to drive by twice before I figured it out. I will never set foot in that location and will make sure to recommend people go somewhere else.

Michael s. le

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Le client n'a pas laissé de commentaire.

robert b. le

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Le client n'a pas laissé de commentaire.

Amanda K. le

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Great customer service

Robert E. le

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Le client n'a pas laissé de commentaire.

Tribikram N. le

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Best customer service ever

KESHAB N. le

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Le client n'a pas laissé de commentaire.

Christine P. le

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Le client n'a pas laissé de commentaire.

jess h. le

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My overall experience with my pick up of my vehicle was terrible. On Monday I stopped at a U-Haul store in Lancaster near my home. The gentleman was very helpful and gave me a quote and a 800 number to call to set up my rental. On Tuesday I called the 800 number and set things up and said that I wanted to pick the rental up at either Lancaster on Philadelphia Pike or Willow Street after 6pm. I was told that it was a regionalthing and they would get me as close to one of those locations, but I would find out which location on Thursday. I got my confirmation and it listed my pick up time as 1230. ( Remember I said that O couldn't pick the rental up until after 6pm because I worked. I called the 800 number back and talked to another rep Andre, and he said that he would make the change to 6pm, which I got a confirmation that he did. Fast forward to Thursday and I get the confirmation as to where and when to pick up my rental and the confirmation said my pick up was Columbia, Pa ( over 25 miles from my home) and the pick up time was by 230pm ( 3 and a half hrs before I could pick it up. I got back on the 800 number and it asked me to hit 3 for rentals that were already set up so I did and was on hold for 30 minutes, frustrated, I hung up and re-dialed the 800 number and this time I hit 1 for a new rental hoping that I could get through and was on hold over 15 minutes before I got to talk to a real person. This person was cordial, but explained that she couldn't help me, but would connect me to a person that could. I waited another 12 minutes and got connected to a representative named Sue Ann who listened to my complaint and looked at my reservation number and managed to get me a reservation for the rental that I wanted at the time that I needed to pick it up, at a place that was ten miles closer to my home. She was very professional and gave me additional mileage because I had to travel the extra distance. That may be part of the reason for a low review on my pick up place. It wasn't terrible, that us why I listed N/A for a lot of the questions, but it was at an international grocery store that was extremely busy and the lady that took care of me was very nice, but no one showed me to the vehicle, went over it and showed me anything about it, or even told me which vehicle it was. She just handed me the key and said the tank is 7/8 full and you need to have it the same when you drop it off, which I had no idea where I was to drop it off. When I made the original reservation, I asked for a return at a U-Haul station near Lawnton, Pa. I was told that it would be on my reservation,which it apparently wasn't. I got on my smart phone and looked up a place that looked close to my daughter's apartment and gave that to her. All in all a bad experience.

Jake T. le

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Note what damages are already on vehicle before rental. I noticed the mirror was broken but it wasn't noted and I was afraid I would be charged for it. Luckily I was not but someone else down the road (pun intended) might be.

George R. le

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Le client n'a pas laissé de commentaire.

Stacey M. le

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Great customer service 5 star

Rich G. le

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Continue what you are already doing.

Kelly K. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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Very friendly environment.

Laura H. le

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Le client n'a pas laissé de commentaire.

NANCY B. le

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The gas tank was on half of tank when i dropped it off in lancaster pa he told me the contract says ut was 3/4 full and wanted me to pay for the gas or charge my credit card .i explained to him it was only on a half a tank but he agrued with me i walked out please let me know what is going to happen

Victoria V. le

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Great customer service!

CHRISTOPHER E. le

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Le client n'a pas laissé de commentaire.

Jason G. le

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The uhaul location is a local grocery store, where the owners and staff have little familiarity with reservations. I purposefully completed express check-in so that I could just pick up the keys and go. I confirmed the reservation the day before and informed the staff that I would be there up to an hour late from the appointment pick-up. They exclaimed relief so that there was more time to get the truck ready. I arrived the day of pick-up and the gentlemen says that I didn’t check in and is walking me through the whole process including asking what add ons do I need which we’re already outlined and paid via online “express” check-in. He then tried to change my one way return location. Once I had keys in hand, I thought ok at least I can just get on the road, but no. The truck was not ready. I asked for a hand truck and 24 furniture wraps. These items were not in the truck. All in all, we wasted an hour at the pick-up location due to inadequate preparations and not following the reservation line items. Once we were on the road we had another rude surprise. The truck was on Empty. Not “just above empty”, literally on empty. As we rolled into the gas station a 1/2 mile down the road, the truck ran out of gas just in time. My overall Uhaul past experiences have been great; however, this location has been the worst customer service regarding reservation preparation.

Nancy K. le

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The owner of this business was very friendly and accommodating. I would definitely recommend this Location to anyone needing to rent a uhaul.

Cynthia O. le

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Not a clean environment . The store itself is always busy . Had to wait 45 minutes for help and when I got the customer service they didn't know much about computers .

Rakesh A. le

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Le client n'a pas laissé de commentaire.

Mike R. le

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Le client n'a pas laissé de commentaire.

Gary L. le

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Le client n'a pas laissé de commentaire.

Stephen P. le

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Very nice and helpful employee at drop off. Great experience.

Nashalie R. le

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i got charged with the truck rental total the same day truck was return but 3 days later i got charged with and amount of $82.52 That dont have nothing to do with the $112.46 that was already tooken out my account which i dont Understand and thanks to that i have a negative in my acount i demand my $82.52 back really dont Understand statement comes out under that stores name like i said before i demand my $82.52 back that dont have nothing at all to do with the truck rental

Mary V. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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Le client n'a pas laissé de commentaire.

James M. le

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No official U-Haul sign at location. Had to turn around and come back after seeing where U-Haul trucks were being parked. We had trouble with the key drop-off box and signing in, so we went into the ethnic grocery store lot where the trucks were parked. It was not clear if there even was a U-Haul representative at the grocery store. A limited English-speaking attendant had difficulty understanding that we had a truck to deliver. The manager was called to help us which was just fine, and he took the key. He was very friendly, and there was no problem, but I can see that this could be a potential problem for others, who like us, have limited experience with U-Haul. More signage and more communication would be helpful.

donika b. le

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Le client n'a pas laissé de commentaire.

GEORGE G. le

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Le client n'a pas laissé de commentaire.

Susan B. le

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Le client n'a pas laissé de commentaire.

Renee G. le

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They were a pleasure to deal with - very informative and kind. We will certainly use their services again.

Candee N. le

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Le client n'a pas laissé de commentaire.

Kevin S. le

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Le client n'a pas laissé de commentaire.

EARL F M. le

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Nice folks, but by then I was done with it ALL!

Joan D. le

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Great people to work with, Thanks again!!!

MARLENE L. le

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The online reservation put my pick up at a different location, so when I arrived, I had to call the place where the registration had been placed, and cancel, and take a vehicle from where I'd come. I don't know how this happened, because I am not clueless about online reservations. The people at 1621 Columbia Ave in Lancaster, PA were very helpful in making the changes and getting me on my way.

Michael A. le

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Le client n'a pas laissé de commentaire.

Rossar R. le

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Very friendly, but they called us as we were pulling in and asked us to take the truck to another location. We did not since we had already parked the truck.

katrina r. le

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Le client n'a pas laissé de commentaire.

Nicole R. le

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Clean out the trucks please!

Gabriel C. le

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Le client n'a pas laissé de commentaire.

MARIA H. le

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Le client n'a pas laissé de commentaire.

Carlos A. le

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Le client n'a pas laissé de commentaire.