Best experience ever!
john g
Customer Reviews for MacMillans
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Good customer service 👍
sheldon oNot applicable everything was great!
Mike FWhen driving to pick up the truck, we ran into construction on the highway that delayed us by an hour, we phoned ahead, and they accommodated our delay. We received a thorough briefing of the use of the truck, and timely response back after its return. The location has a large yard that makes parking a large truck straightforward, and pulling it off the lot and onto the highway a breeze (much easier than an in-town or in-city location). There is a gas station on the site as well, making topping up the tank easy as well. The only thing that I can think of that would make it a better experience is that we had difficulty driving the truck up a slope when loading, and not sure why is slipped as much as it did -- tires? perhaps that is worth checking.
Katherine MThe people were costumer friendly. The way they do their business wasn't, the tech that they're using to transact business is not up to date unlike the other UHAUL sites in town consumers can transact business online.
GERARD Jaccessability as it is a crowded area over all excellent service.as long as i don't get billed twice a-ok
FRED PThe U-ahaul I used had a broken cable for the door which made it extremely hard to open and close. It also had a clicking sound when turned on which made you feel you were going to break down any moment. The location itself was very small, and had many people coming in and out which left zero privacy and had many people talking over you to the person helping you which made you not even the priority while trying to rent your Uhaul. Very uncomfortable situation all around.
Megan MVery professional and friendly person to deal with. He had me on my way in a timely manner. Definitely recommend this location!
Richard RThe location and the staff there were great. It was NOT great that we had to take a truck that was much larger than what we had reserved. It was NOT great that we were unable to book a truck in the location where we needed it and had to drive two extra hours (at the gouging rate of $.89 per km plus gas). I also believe that U-Haul could have offered us a more cost effective solution. All we wanted to do is transport our small amount of furniture to Dartmouth for shipping and we had to pay U-Haul over $700. Again, this is not the fault of those at the pickup location.
Christina WDoug was fantastic - very helpful and made sure we were all set for our move. Definitely recommend this place!
marian tFriendly staff and very helpful. Excellent experience!
Darcy SIn and out inside 10 minutes. Called the night before to make sure I knew the location.
Kathy BAlways excellent service at this location. Great knowledgeable staff.
denton aUhaul should only improve the returning truck fact - flexible delivery in any different location.
Vinod KExcellent group of men working there! Made sure everything was in tip-top shape for my road test and we're extremely humble! Great job!!
Brandi BUhaul itself could do more to offer better milage rates for people making longer trips like I did (2 200 miles). The people at this location however are exceptional, they went above and beyond to help make my experience the best that they could. If I ever need to rent a uhaul vehicle in Antigonish again I will go to this location 100 % hands down, they are the best.
Frederick LThe truck smelt sour when I picked it up from the bottle depot in Antigonish, and had to drive it two hours in the stench back to Cape Breton. I cleaned the vehicle far better than what I received it and was still charged a cleaning fee. Then, I rush the entire time to make sure I get the truck back on time and I get a late fee. I was assured by the owner that the time was clocked and he pointed to a camera and said he didn't need any paperwork, this was 3pm in the afternoon… the paperwork says I dropped it off the next day around 10am and got charged a late fee. So in total, I was charged an extra $70 plus tax for two things that I absolutely made sure I wouldn't get charged for. This is extremely unacceptable.
steven rI and the owner helped me book the two trucks I needed two and half weeks in advance of needing them, but only one truck made it to the dealership. I got a call the day before to tell me to go 45 mins away to pick up the second one. I was lucky as one of my drivers was coming from away and could stop in to get it. Uhaul did give me a credit for the inconvenience which I truly appreciated but I thought with weeks notice both could have arrived at my pickup location. This slight inconvenience had nothing to do with MacMillians location and they were excellent and very helpful.
Shravan CEverything was great
Darren DI booked a truck online at a location that was near to me and my destination. I then received a call saying there were no trucks available at that location and I would have to go pick up a truck at a different location, about 30-40 miles away. When I said there were plenty of trucks at that location, as I drive by there everyday, I was told corporate was moving those truck and would not be available. I was offered a small discount on mileage but it more than doubled my fuel cost and added about 2 hours to an already long day. Anyways, on moving day I had to drive by my local u-haul dealer. There were 5 trucks there all day and still there the next day too. Thanks for making my already long, expensive and stressful day even longer, more stressful and costlier. I hope I never have to rent again because the customer service was horrible. In saying that, the place I did get the truck from was great. Wasn't his fault that this happened.
Stephen LVery knowledgeable, accommodating, patient and friendly.
Debbie heverything went smoothly.
Terry WTried the online service to be more efficient. Online service was a joke. Switched to in store pick up. Slightly faster, though first uhaul provided had extensive amounts of water in the back. Second one provided had a lesser amount and representative mopped out for us. Pick up took over an hour to complete.
Donnie GPleasure to deal with!
Doug JWhen we picked up the van, we were told to top gas up to 1/4 tank which we did. We only drove 47 miles and put $40 gas before we returned it. Both my husband and son checked gauge and it was 1/4 tank. After van was returned, we had a call from where we dropped off the van saying it wasn't at 1/4 tank and that we would be charged an addition $31 dollars. So that's $70 in gas for 47miles. This doesn't make sense. Someone made a mistake. In the future, owner should check gas gauge with client so there are no discrepancies.
Dave BThe representative was excellent at this location. Excellent service.
Sheri MWhen someone book a trailer and was told that we could return to a different location but the day before U Haul calls and changes everything This is not what I call good customer service
maureen rThe staff/service was helpful and respectful, thank you!
cathy rTell the dealer about an online booking so the customer doesn’t have to wait 4 hours to get a truck half the size they originally were reserved.
Neil MThe gentleman was extremely helpful and accommodating
ken n??
Dennis DDifficult to rate on a scale because I don't have prior experience with similar , small-town UHaul businesses to compare with. But what I know for sure is that the depo staff were friendly and helpful, and I appreciated that. Also, the central booking service for the zone was also friendly and helpful on the phone. I did notice, though, that there can be a time lag between when a customer makes a pickup time change via call to central office and when the physical depot with the trucks is aware of the change. Apparently this is because the depot manager needs to log in on computer to see updates from UHaul scheduling, but depot can be very busy with customers on site so may not be able to log in to UHAUL frequently during the day. So I suggest that zone scheduling office follow up any schedule changes (on computer) with a phone call or Text message to depot manager to make them aware of the change quickly, especially if it concerns a time change on that particular day. In my case , luckily, no problem arose from the depot manager not yet being informed that I was picking up vehicle earlier than originally booked. But I can imagine some scenarios where time lags in information updates for rentals could be very problematic. One thing I found challenging about the truck itself is that there was no way to connect mobile phone to vehicle ( by cord or wirelessly) to engage hands-free phone use while driving. For people who need to communicate with other vehicles involved in a long-distance move, in real time, capacity for hands-free phone use is VERY important, especially when route or traffic gives few opportunities to pull over to stop and receive/make a call. Anyway, am very glad UHaul exists. I think it is a very useful option for many people and certainly came through for me when I needed it.
William WGreat experience very helpful !!
Nahra NVery friendly owner
Ryan CThe gentleman that served my was very helpful and friendly. He was able to fulfill my needs even though it order was not on his system
John hGordon was very efficient as were the rest of their friendly staff. Especially Kim!
guin mGreat guys to deal with.
Laura SIt was great. Easy.
darren bUhaul was fairly clean, however a few small items were left behind from last customer (receipts, napkin)
Ronald PThe customer service was excellent! I would highly recomend
dennis nFriendly and professional. Great price. Would go to rent there again
darren snothing , very nice and friendly , plus I forgot my hitch and had to buy a new one , they torque it up for me
Jamie KNothing, was perfect. Staff member was very knowledable and helpful!
daniel sI don't have any critiques about the location, but the experience in general with renting a u-haul was disappointing to say the least. I had to drive more than double the distance to pick up the vehicles and was told I'd be compensated for the trouble.......for my trouble I had to go through the hassle of calling someone at U-Haul and then when I dropped of the vehicle had to call again and only getting discounted for only the extra kms, nothing for wasting my time to drive more than double the distance to pick up the vehicles, nothing to reimburse some of the $200 of gas I had to get to drive the extra distance and on top of everything I was charged tax on the original amounts before the km discount was applied......it was a mess. I'll make sure to think twice about dealing with U-Haul again in the future.
James BCustomer service was excellent. Would highly recommend to my friends
sherry kHonestly some of the best customer service I've received all year.
Andrew MAll was great. No issues.
Paul RExcellent service, knowledge and patience. Thank you Mr. Stephen!
Maurice MThe customer service was great however the 6x12' trailer I rented had all season tires with advanced wear. The trailer I rented had a California plate on it and I realize ice and snow is not a problem there b in Canada it means bad and dangerous "fish-tailing" which is exactly what happened to me when towing the trailer empty on icy roads. I suggest better tire maintenance and inspection on trailers coming to Canada.
John BI arrived early and they were busy getting their day started. There was a lot going on and I was suppose to meet someone there. They get things ready and I was ready to go in 15 minutes. Sorry I did delay them getting the paperwork done because of the meeting I had in the parking lot. They remained friendly and professional and all was done quickly. I surely would recommend this location. Merci
YORKE BDo not feel there are any improvements required. Excellent service with friendly helpful staff
Valerie nWell, I actually booked the trailer at a different location for 8:00 AM and when I arrived they took close to an hour to decide that they didn't have one, and sent me to MacMillans, who had one. I think that your booking system is complicated for public and service users, leading to this problem. I also still have an outstanding dispute with a previous booking, done completely on your online system, and left me dissatisfied. Katherine
Katherine HApple maps sends you to a completely different place. Spent 45 mins trying to find it.
spencer wHelpful staff and they went above and beyond to help me retrieve my belongings.
Kyle M | Expérience générale