The customer service lady at the counter was rude and had her face in her cellphone. She let someone drop the vehicle off without asking names etc wouldn't give a receipt and didn't check over the vehicle: I was overcharged and no one can give me answersPamela D.
Customer Reviews for Macalusos Thriftway
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Ryan P.
Le client n'a pas laissé de commentaire.Brandi P.
Making sure to tell the customer all the important details of the contract like being late is an extra day feeâ€¦Joanne W.
Le client n'a pas laissé de commentaire.Donald R.
Staff inside the store were so kind and helpful!Madison F.
his people there do not give you false information about their rent just for you to support money in case you wanted you to move in the city ever in my life I would not recommend a friend to go to use their servicesDovi E.
Tires had low pressure and could not get then to air up. Was on a time frame cause appointment was at 2pm but system said 1pm.Krystal B.
The drop off is a corner store and you go to the customer service desk if you want to return the key to a person. The key return box is outside for person-less returns. It's also right next to a gas station if you need to refuel.Peter B.
Staff was very rudeHeather R.
Compensation could of been offered for no air conditioning. I understand that's not how business is done. But that's why I bring it up. I also had to pay extra going over on miles. Are the miles giving allowance for getting fuel and driving to the addresses other than the the pick up and drop off. I'm complaining some but U HAUL offers a sold product at a reasonable price and I will continue to use and enjoy your service.Brian O.
Le client n'a pas laissé de commentaire.Roxanne T.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.BRIAN P.
Le client n'a pas laissé de commentaire.MAGBUL A.
Staff were great. The vehicles are parked around the side of the store where no one is around or can see and there were some suspicious stuff going when trying to check in truck, a guy asking weird question and then someone just sat there in the car for no apparent reason.Frederick E.
Le client n'a pas laissé de commentaire.Rachel M.
Inform customers of lack of cruse control in trucks.Zachary H.
The young woman that was behind the counter should not be dealing with the public. Her attitude was horrible (i.e., no welcome, no smile, no explanations to expectations, like â€œbring truck back with same amount gas, sweep truck out, etc.). We will never rent from this location again, not only was she bad with us. She demonstrated the same behavior with other customers ahead of us in line.RV N.
Was told by main uhaul number that 3rd day would be free but just found out Thrift way charged me for 3rd day. I'm pissedAlberta B.
Well it was clean but the transmission hardly shifted and the locks had been popped out so many times the lock wiggled in its placeAlexander C.
Le client n'a pas laissé de commentaire.Kimberly P.
Le client n'a pas laissé de commentaire.Pam P.
Did not receive a copy of contract or receipt of bill. or no one verified the return if the truckSteven H.
Le client n'a pas laissé de commentaire.Mindy O.
Le client n'a pas laissé de commentaire.Lizzie R.
Le client n'a pas laissé de commentaire.Sammy L.
Le client n'a pas laissé de commentaire.Zechariah E.
It was not explained to us that the rental had to be returned with the same amount of gas as when we picked it up. We ended up spending more money on gas than needed because the vehicle wasn't full on pickup and we didn't know how much to put in to match the previous level.Anna K.
The person meant to help us was rude. The truck was also smaller than anticipated, making it 14' instead of 15'. When I asked about this, she was rude again. Upon returning the u-haul, which we had said we wanted to deal with pick up and drop off at the counter for time reasons, she wouldn't help us. She told us to go online, though she was right near by and not busy. We spent an additional 20 minutes scrambling around when she just could have taken 5 minutes to assist us. My partner was late for work because of this. I do not recommend this pick up location.Benjamin B.
Le client n'a pas laissé de commentaire.Kristen B.
It was awesome like always. Fast reliable and affordable.Amanda K.
Le client n'a pas laissé de commentaire.SARAH M.
The truck I rented was filthy. There was trash and 2 old couch cushions in the back and the cabin was smelled of smoke. check out the pictures I took when I checked out the truck. It was horrible!Brian B.
Le client n'a pas laissé de commentaire.Kennia M.
Customer service lady was extremely rude upon returning the uhaul. Said they stopped doing anything uhaul at 6pm and I would have to go one the uhaul.com. I went to that sight and there was nothing about returns over your phone on it. I went back to show her and she said she doesn't know what to tell her sight on her computer is different than my android. Getting frustrated I told her she was a customer service representative so help the customer and she told ME not to get rude! Like wtf just help me navigate this sight so I can drop the truck off. I've been moving ALL day by myself I don't need grief when I'm just returning your equipment. Worst $110 for 9 hours I ever spent.jason M.
I don't like getting a truck with a quarter of a tank of gas. The first thing we had to do is drive 10 miles to fuel up cheaper and still was about $80.00. The vehicle was filthy and the dog hairs was all over the front cab. I had to clean it and frebreeze it to be able to breathe. I will rent from Penske next time. The windsheild had a bad rock chip in it also.Need to be able to load more than the two pictures.WILLIAM H.
We asked for an appliance dolly but there was not one available, we did use the ordinary one that they did have. But it did make it awkward to move the appliances.Debra M.
Le client n'a pas laissé de commentaire.CHRISTOPHER J.
Le client n'a pas laissé de commentaire.Pedram A.
Clear direction of return instructions/hours and better signage to know where to go.MYA S.
Customer service was excellent. Lady was extremely nice and courteousAndrew K.
Customer service was very friendly and helpful! No improvements needed.christina M.
The customer service was terrible. We couldn't get any help when we ran into issue with returning the truck. Also the truck was very dirty.Veronica J.
Le client n'a pas laissé de commentaire.Dana M.
Le client n'a pas laissé de commentaire.DOUGLAS E.
Le client n'a pas laissé de commentaire.Steven A.
Le client n'a pas laissé de commentaire.Randall C.
Le client n'a pas laissé de commentaire.Rocio K.
Le client n'a pas laissé de commentaire.GLEN W.
Le client n'a pas laissé de commentaire.raymond A.
Have had problems pickin up, dropping off or both....2 out of the 3 evening's I picked up a uhaul. I completed the return by phone last night, left the location and found that it didn't actually return it. Tonight, I tried to return it and it wouldn't let me get past a list of what to do to return it and then it cleared the screen and the entire transaction disappeared. We were in a hurry to get to another location ti pick up another uhaul so I didn't take the time to call customer service. We tried to extend our usage of the uhaul at anot 7:20pm but it wouldn't let me. It said someone was picking it up at 8:30pm. We were going to be a little past 8pm so called the store so they could let the next customer know we were coming. They told me no one else was getting it tonight. The next reservation was fired 10:30am tomorrow. Which is why we were hurrying to the next location to pick another one up. Once at the next location, I began the process of picking up the uhaul but it cleared me out again after saying it couldn't read my ID. The entire reservation disappeared so I assumed because I was late getting there, someone else reserved. I couldn't find the reservation anywhere sp I reserved another uhaul. When trying to do pickup fire the new reservation, it now showed both trucks so I had to cancel one. Convenient to be able to pickup and drop off without waiting in line, however, there's definitely been issues the past couple of nights. The first night, everything was pretty much smooth.Leslie M.
This guy never answered the phone, uhual is terrible I wouldn't recommend nobody too this company.BRANDON G.
Le client n'a pas laissé de commentaire.Kristi S.
Great helpMARIA DELIA H.
Le client n'a pas laissé de commentaire.Gerald C.
I know it's on the contract in small print but I used the key drop to avoid contact with others and there was a $20 charge for that. Seems like during a pandemic this should not be an extra charge.GLEN W.
No. The person I dealt with the day before did not document the correct mileage and therefore I was charged for additional miles when I shouldn't have been and I'm fighting to get these charges reversed.William B.
Le client n'a pas laissé de commentaire.Rebecca F.
No issues.PATRICK LOUIS N.
Le client n'a pas laissé de commentaire.Hajrudin D.
Kindly notify customers when there are issues with their retail returns. For example,my account was blocked because of a late retail return in May 2020 without my knowledge ( Not true I returned that truck within 5 hours,it is the customer service representative who did not input it into the system in time). So I spent extra 15 minutes to call the helpline before the issue was resolved.Desire D.
Location does not help with car towing equipment. I get that due to liability issues they are limited but just to be handed instructions and told to read without any guidance was frustrating. The least someone could have done was walk me through it as I did it myself. Thank God for YouTube, but paying this location $1200 to receive that kind of attitude was very off putting.Breanna F.
Nothing comes to mind regarding any changes to make.Clive P.
Le client n'a pas laissé de commentaire.Annette L.
Le client n'a pas laissé de commentaire.Lance W.
Easy drop off very helpfulTimothy C.
I don't believe the instructions were clear about where to pick up the truck keys, but luckily a store associate meet me outside with them. The overall experience was great though!Leah J.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.Sonya B.
Le client n'a pas laissé de commentaire.judy E.
During the pretrip inspection, the employee told me all lights were working on the trailer. Before I pulled out, I inspected for myself. The brake lights, and the right turn signal weren't working. I attempted to go inside to ask for what to do before I left the facility, but the employee had went to lunch. With a time restriction, I had to hit the road. I'm glad I didn't get any tickets over my 500 mile trip, but it would've been nice to get the trailer fixed before I departed.Alexander M.
Not clean, and charged wrongGregory S.
He location was not even close to where I live but customer service was very voodMikaela M.
Make sure the equipment works properly and is in order. I had to replace the wiring harness 3 times during my 11 hour trip because the lights on the trailer kept going out. Constantly stopping to make this repair added another 5 hours on to my drive time!!! Not only did it cost me money to buy the 3 different wire harnesses, it cost me 5 hours worth of extra fuel. This was an absolute nightmare of an experience and I expect a full refund on my trailer rentalAlex T.
There was only 1 person helping and the person in front of me had a problem that took an hour to resolveSusan W.
Le client n'a pas laissé de commentaire.Bethanie P.
Le client n'a pas laissé de commentaire.Nicholas C.
Customer service was bad on rental at this locationCarlos C.
Le client n'a pas laissé de commentaire.Marion M.
The employee was not very helpful or considerate when bringing the truck back early. Advised me there would be additional charges, and only contacted the main office after insistence on my part. She said there was a "glitch" in the system which gave me the extra charge. Although this "glitch" charge was reversed, she also advised there would be no early return reimbursement, contrary to what was conveyed to me upon my initial rental. For my next move, I will not be using UHaul.Michael P.
Le client n'a pas laissé de commentaire.Michael A.
Its inside a grocery store/liquor store on bad side of town....come on!Sonya H.
This was not a smooth process for whatever reason my ID would not move but the woman who helped check me in was extremely helpful. Upon returning the vehicle, the woman checking out was a little rude when I asked her about my paperwork and she â€œdid not have timeâ€ to look at the vehicle to check me out and I would just have to wait for the final receipt. I literally got the receipt like 5 mins later. She could have just said it would take a couple mins and I would have waited. Just bad customer service. Granted it's a grocery store so she probably did have other stuff to do. Overall if this spot is close to where you need to go and if you don't mind waiting around use it. But if you are in a rush I would not recommend or plan to wait.Jessica C.
There was nowhere to put trailer when I took it back. There was a Kia Rio parked in the spot.David H.
Cindy was amazing. There was some miscommunication in the equipment I needed and the website wasn't working, but she went above and beyond to get me taken care of and on my way.Jordon E.
I wanted to drop it at the Liberty missouri site. I called the uhaul phone number and the woman was hateful. I was suppose to have the truck/trailor until 5/16. She said there was someone already scheduled to use it on 5/15. How can she sent it out if I still needed it.Claire G.
Le client n'a pas laissé de commentaire.Kevin A.
Inside of a grocery store. Had to go to customer service and wait 15 minutes before a clerk came to help.Ron D.
Have all supplies well stocked and ready for customer.Breanna N.
The key was placed in the wrong box leaving me to sit on hold for 25 minutes to then wait and have someone come and unlock another box to give me the keyDonell H.
Le client n'a pas laissé de commentaire.Jonathan B.
Very helpful and easy truck return process.Von L.
Le client n'a pas laissé de commentaire.Donald F.
Le client n'a pas laissé de commentaire.vaafatu L.
Le client n'a pas laissé de commentaire.Martin E.
Make sure the trucks have the appropriate equipment on the truck that was reserved ahead of time. I had to go to a total of THREE different locations to track down an appliance dolly that I had reserved along with the truck. The second location I called ahead before I went to pick it up & when I got there the doors were locked & no one was there. I called another location that called around & finally found one.Megan O.
The person actually taking care of the rental paperwork needs to ask questions and not assume anything. They also need to learn the meaning of customer service and not argue about everything especially when the customer has a copy of the reservation in print.Stephanie D.
Improve the windshield wipers on truck, I had a terrible experience with those.Joseph P.
Le client n'a pas laissé de commentaire.Kelley R.