Le client n'a pas laissé de commentaire.MAHESH KUMAR S.
Customer Reviews for MacArthur 121 Tire & Service Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lewisville, TX 75067
(MacArthur Blvd @ Hwy 121 Tollway)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 5h pm
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The smell in the truck.DANALEE V.
Very friendly and polite.Robert B.
I was forced to present lease documents to prove that I was a local renter. This rule was not stated prior to rental. I had to return home to retrieve these documents. Why does it matter where I live? If it does, customers should be forewarned. This is not the fault of the franchisee, it is the fault of U Haul.ROBERT JAMES R.
Le client n'a pas laissé de commentaire.Doug M.
Le client n'a pas laissé de commentaire.MYUNG HYUN Y.
Le client n'a pas laissé de commentaire.ZAEEM M.
Le client n'a pas laissé de commentaire.JOSEPH W.
Le client n'a pas laissé de commentaire.Alan B.
Fix the lights!!Charles L.
Le client n'a pas laissé de commentaire.WILLIAM I.
At the last min the company called to tell me the vehicle was not available. I had to further to pick up. And when I got to the 2nd location there were so many issues. And the gentlemen were not nice at al.HEATHER DEVON V.
vehicle was not clean..MANOJ V.
Le client n'a pas laissé de commentaire.MANOJ D.
The guys are always friendly and helpful....and let you know what time to drop off.ROSIE H.
Le client n'a pas laissé de commentaire.Tammie S.
Extremely helpful and friendly staff!Christina B.
Keep up the good work.DONALD D.
Le client n'a pas laissé de commentaire.MICHAEL S.
Exhausted and frustrated experience with UHAUL!!!! I had reservations for a 15' truck, utility dolly and car tow dolly. My pickup location was about 3 minutes from my home. I happen to check my emails hours before my pickup time and noticed an email with change of location. It would have been nice to have gotten a text message or call from UHaul to let me know that they changed my pickup location. I got to the new location about 10 minutes before my pickup time at 4:00pm. The location was located inside of an auto service shop. I went in and the guy(on the auto services side) said that he would be with me. I waited and waited. He helped EVERYONE on the auto side, which some came in AFTER me! He finally came to help and he had NO CLUE about renting UHaul equipments. He said the guy that take care of it was out with COVID. So, he called several numbers to get help and no answer. Finally, Kyle from another location called backed to help him. I was there almost an hour. He and Kyle told me that I couldn't get the car tow dolly right then. I paid for the service online during my reservation, to have them to hook my car on the tow dolly. Kyle said that it's state LAW that they can't hook it up there and someone would call me shortly for me to bring the UHaul truck and car to them to hook up. I was confused but ok. I left with the 15' truck and went home. We packed the truck, which it didn't take long because it was things going to a dorm. I waited and waited for the call to hook the car up. NO CALL!!! I called customer services because it's almost 7:00 pm and we should have been on the road. I talked with a nice and knowledgeable lady name Sarah. I explained to her about the car tow dolly and she found me a UHaul location to get the car hooked up which they were going to be closing soon. We had to go all the way to another location and the lady there didn't know how to hook the car up. She called her assistant manager to come and help. We waited and waited. He came. We were there for an hour. Finally, on the road hours behind time. We were 40 miles from the college and stopped to get gas and the car came off the dolly some. It's 11:00pm. I contacted road side assistance and the lady was VERY HELPFUL and found someone to come and help which was going to take about 40 minutes. The guy from the tow company called and informed me that someone was coming in 40 minutes. The same lady from road side assistance called several times to check to see if we got help. I don't remember her name but thank you for checking. Thank you so much to the tow guy that helped! We finally left the gas station at 1:00am!!Gwenetta F.
Le client n'a pas laissé de commentaire.QINGLONG G.
Great management team, easy to do business with. Efficient rental processing for truck pick up & drop off. Merci.PAULA B.
Le client n'a pas laissé de commentaire.Jawanna H.
Le client n'a pas laissé de commentaire.HECTOR J.
Le client n'a pas laissé de commentaire.PATRICIA N.
Le client n'a pas laissé de commentaire.HECTOR J.
Better customer service and wash the trucksIsmael R.
Dirty truck employee looks like don't even know how to process payment for stuff like tape.Ismael R.
Le client n'a pas laissé de commentaire.Diego M.
Le client n'a pas laissé de commentaire.Shannon J.
Le client n'a pas laissé de commentaire.JAMES J.
Reservations were made online, upon arriving to pick up van I was told that only a Lewisville or Coppell address was acceptable on driver's license . I live in another city about 4 miles away. This should have been disclosed in your reservation systemAnna H.
Pickup location had additional requirements not disclosed in reservation (required a second signer, plus second form of ID in addition to drivers license). The associate assisting was inexperienced- took him 30 minutes to examine tow vehicle- after he talked to his boss was ready to go in seconds.EMERY T.
Le client n'a pas laissé de commentaire.BENJAMIN G.
process was smooth, easy and quick. employees were friendly, knowledgeable, and accommodating.RANDALL P.
Nothing. Everything went very smoothly.David B.
The guy at the desk was super helpful, real nice guy. The online check in and check out process is absolutely terrible though. Very long, lots of pictures you have to take, etc. I get why they do this- puts all the burden on the customer and they don't have to pay employees. Crappy way to run a business though.Anthony S.
Le client n'a pas laissé de commentaire.Scott F.
Le client n'a pas laissé de commentaire.REBECCA M.
Quick drop off. No issues and easy in and out. Highly recommendedJASON L.
This is one of the best U-Haul locations I've ever used. Service rapide et convivial. The equipment was in good shape and very clean. I would highly recommend this location.KRISTEN S.
Le client n'a pas laissé de commentaire.ADRIAN D.
The manager that Idealt with was great.DWIGHT C.
Le client n'a pas laissé de commentaire.Kelly M.
Le client n'a pas laissé de commentaire.Justin L.
Le client n'a pas laissé de commentaire.RICARDO T.
Le client n'a pas laissé de commentaire.Daniel L.
Le client n'a pas laissé de commentaire.JESSE F.
The truck I had seemed to have weird issues downshifting. You'd tap on the breaks and it would go from like 4th gear to first. Might need to be looked at. The services were excellent and the people who helped were extremely niceDAN T P.
MacArthur 121 Tire & Service Inc is incredible. They are the best UHAUL location I have ever been to. Everything is so easy and they are extremely nice and helpful. I highly recommend them for UHAUL and all your automotive needsSTEVEN S.
Le client n'a pas laissé de commentaire.JOSEPH M.
Le client n'a pas laissé de commentaire.PETER C.
Le client n'a pas laissé de commentaire.Alexis J.
Le client n'a pas laissé de commentaire.Frank M.
Le client n'a pas laissé de commentaire.JENNIFER R.
Truck had a lot of mileage, was really loud and rickety. And got about 5 miles per gallon. I guess it's about what I expected. People at the store were courteous though.DARSIT B.
Le client n'a pas laissé de commentaire.TANNER M.
Le client n'a pas laissé de commentaire.TERRIKA C.
The â€œreserved locationâ€ was changed one day prior to pickup. I asked to be sure that an appliance dolly would be avail and was assured it would be. Upon arrival they did not have one available. The gentleman at the location attempted to locate one at a nearby store but no one had any. Availability should be confirmed through the reservation system for better customer service.BRANDON S.
Made the reservation online. No issues.RONALD B.
Le client n'a pas laissé de commentaire.Peter T.
Not cleaned insideMANOJ V.
Le client n'a pas laissé de commentaire.alie S.
Le client n'a pas laissé de commentaire.Autumn W.
was a good experience friendly peoplePETER L.
Le client n'a pas laissé de commentaire.Anthony G.
Everything was great. Great customer serviceAshleigh S.
The staff at this locations was helpful and professional.Rolando C.
Le client n'a pas laissé de commentaire.BRYONNA A.
Always a pleasant experience. The staff is so nice and helpful.Seiji H.
Unit was dirty, lots of dog hair on floorboard. And old food.PATRICK M.
Le client n'a pas laissé de commentaire.CLIFFORD P.
I frequent with uhaul at different locations this is by far my favorite. Easy book, pick up / drop off service, and the trucks are always top notch. My preferred uhaul rental place for sure.IIESHA M.
Start to finish a great experienceKATHLEEN B.
Ernie is The Man! I saw a picture of "The Man" once, and it looked just like, Ernie! Great Service all around!!austin M.
Le client n'a pas laissé de commentaire.Gregory V.
Le client n'a pas laissé de commentaire.BEVERLY O.
Everything was great. Haven't had to rent a uhaul in years. Nice truck and plenty of choices.ROBERT J.
No contact process was not acceptable; no keys in truck, no dollyVince O.
Le client n'a pas laissé de commentaire.SHYKEEMA P.
Le client n'a pas laissé de commentaire.Yueyue Y.
Le client n'a pas laissé de commentaire.Donald M.
Great experience. Easy online reservation, fast pickup, friendly staff!TASHA ZEMRUS G.
Le client n'a pas laissé de commentaire.ANKUR S.
Free truck ðŸ˜†ARTEZ H.
Great serviceWALTER M.
Le client n'a pas laissé de commentaire.VIEN N.
Le client n'a pas laissé de commentaire.ROLAND S.
Le client n'a pas laissé de commentaire.Ryan M.
Excellent customer serviceWilliam M.
Le client n'a pas laissé de commentaire.Seiji H.
Le client n'a pas laissé de commentaire.Brandy J.
Le client n'a pas laissé de commentaire.Warren K.
You made this entire process very easy. Thanks'CHERYL DENISE P.
Guys were super helpful. Nice smart guys. Thanks.MATTHEW F.
The customer service at this location was above Amy amount of stars I can give. The best experience hands downCHAWNA M T.
The truck performed great... but the windshield was very dirty and there was no fluid in the washer reservoir which made it difficult to see out.David L.
Keep up the great work!Anthony R.
My Uhaul Representative, Ernie, was quick and helpful in getting the Uhaul. He even reminded how to be careful when driving. My experience felt safe and friendly. Overall, better than expected service and will be recommending this location!Christanne M.
we had to hook it up ourselves.WEBB W.